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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1424 Products for "customer" with 2 filters applied:

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  • 1
    Helios

    Helios

    Kale Logistics Solutions

    ...Transporters/Fleet owners with a large number of fleet need to service their network in a time efficient manner with adequate control on placement & movement of vehicles. This becomes increasingly challenging due to external constraints like expensive fuel and relentless price pressure from customers and competition. Any idling or underutilization of resources can incur significant overheads to the transporters/ fleet owners. The need of the hour is to get real-time control on costs, leverage all cargo placement opportunities and offer visibility to customers. This is where transportation companies need a modern IT system to cater to all functions of their organization in an integrated manner. ...
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  • 2
    Samsride Dispatching System
    ...We offer white-label or co-branding solutions for existing transportation companies. We can generate iOS/Android driver and passenger apps with your logo and name. Customer who downloads apps will not see anything about us, it looks like your company owns the mobile application. Our platform is built on noSQL technology, which can handle large fleets with ease. We design our software to be flexible so we can change and customize according to your business requirements. Drivers and passengers communicate within a sub-second response. ...
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  • 3
    Neurored TMS & SCM
    ...We aim to be your one-stop-shop to efficiently manage your global supply chain and multimodal transport requirements from the initial client request to the fulfillment and payment of the service delivering your customers a best-in-class experience. Neurored TMS & SCM provides you with a user-friendly experience to capture your customer requirements, plan your sales, inventory, and operations, manage your warehouses, manage carriers and bookings, track & trace your shipments, reconcile your payments and integrate all required documents along the process. ...
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  • 4
    InTouchGPS

    InTouchGPS

    InTouchGPS

    ...Gain more control by creating customized groups and divisions for your fleet and easily assign vehicles by role, territory, manager and more. Additionally, you can create custom landmarks such as job sites, gas stations or restricted areas as “virtual boundaries” and get real-time alerts when your fleet vehicles enter or exit.
    Starting Price: $23.95 per user per month
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  • 5
    FreightDragon

    FreightDragon

    FreightDragon

    ...Each salesperson can easily manage their leads in FreightDragon™. It's fast and simple to price them and send a personalized email. Close more business through our Customer Relationship Management (CRM) functionality that ensures no leads will slip through the cracks. FreightDragon™ has made quoting new customers and current customers easier than ever. Each salesperson can easily manage their Quotes in FreightDragon™ cloud base software for Auto Transport Brokers.
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  • 6
    IMEC Hazardous Waste Management
    ...Use cases include Medical Waste Management Software and Hazardous Waste Management Software for Waste Generators and Environmental Service Companies. Environmental Service Companies can allow their customers access to view the waste collected and shipped from their site, easily generate Total Waste Management (TWM) customer reports. Track hazardous waste shipments, track containers within a Shipment. Easily report on final disposal of containers from many departments / facilities and customers. Perform RCRA waste area inspections, inspect each container, report and track deficiencies. ...
    Starting Price: $85 per month
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  • 7
    LimoWiz

    LimoWiz

    Creative Software & Consulting

    ...Call or send SMS to passengers. Obtain the passenger's signature. Utility desktop (or server) updates LimoWiz dispatch windows every 60 seconds. Web-based control panel to customize and various settings.
    Starting Price: $995 one-time payment
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  • 8
    Fleet Cost & Care

    Fleet Cost & Care

    Fleet Cost & Care

    ...Get an accurate picture of your business by pulling real-time data directly from the system. Save time, improve data accuracy, ensure safety and increase revenue by simplifying the way the work is performed with Fleet Cost & Care. Quickly produce customized quotes for current customers or new prospects. Automatically add in accurate customer, job site, equipment, and personnel information. Easily convert a quote to a job and then schedule the proper equipment and personnel, all within one system. Improve accuracy, reduce errors, and easily view your resources.
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  • 9
    Shadow Tracker

    Shadow Tracker

    Advanced Tracking Technologies

    ...The software is compatible with a wide variety of smart phones, tablets, and PCs. Being able to track your fleet on any device allows you to respond better to any situation. Improving efficiency and customer satisfaction. We work with thousands of mobile fleet businesses big and small. Our goal is to provide affordable tracking solutions catered to meet any specific needs. Our GPS tracking devices and fleet tracking software are designed with the user in mind and is constantly improved based on our customer’s needs and input. Located in Houston, Texas. ...
    2 Ratings
    Starting Price: $23.95 per month
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  • 10
    Gaina

    Gaina

    Gaina

    Gaina Software has been providing ERP software to the drinks industry in the UK & Irish markets for over 35 years. Core ERP software built on Oracle, containing modules such as your nominal, sales and advertising ledgers, with accurate and live information. Gather customer information and offer bespoke and profitable promotions with our mobile sales app. Save your business up to 20 hours per month with automated and dynamic reporting. Decrease your cost per sale with a 24/7 B2B website that allows your customers to self-service orders and account information. Optimized picking and fully automated & compliant Customs & EMCS reporting. ...
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  • 11
    iTankDepo

    iTankDepo

    iInterchange Systems

    Customer-repair tariffs. Estimate-wise photo upload.
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  • 12
    Sales Accelerator

    Sales Accelerator

    VoltusFreight

    ...Digitize your Freight Business through custom-built freight forwarder apps to solve all your business automation needs.
    Starting Price: $2.00 per month, per user
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  • 13
    Scribble Maps

    Scribble Maps

    52 Stairs Studio

    Our basic service is completely free and allows you to create custom maps, widgets, and images. Share your custom maps with friends or publish them to your website/blog. Scribble Maps Pro gives you more control over your map data. Pro includes advanced editing tools, formats, and security options. Our API lets you integrate Scribble Maps directly into your application. Where you need map authoring, annotation, or sophisticated interactivity our API can help.
    Starting Price: $168 per year per user
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  • 14
    HyperTrack

    HyperTrack

    HyperTrack

    ...Numbered by chronology of visit. Build a new live location app starting with one of these samples built with HyperTrack. Logistics. Workforce app to manage deliveries to a list of customers in one trip.
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  • 15
    Logistyx TME

    Logistyx TME

    Logistyx Technologies

    ...With 550+ global carrier integrations and long-standing partnerships with enterprise solution providers such as Blue Yonder, Manhattan, Oracle, and more, Logistyx TME customers consistently achieve on-time delivery at the optimal cost. Whether you’re shipping domestically using one carrier or shipping worldwide using 100, your customers deserve an on-time delivery experience. Discover how the right parcel shipping solution can help you excel at each stage of your parcel shipping journey. Logistyx optimizes carrier service selection and tracks parcel movements so you can provide your customers with delivery transparency and proactively respond to unexpected events.
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  • 16
    Geopointe

    Geopointe

    Geopointe

    Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. See For Yourself, Mapping made simple – Real Simple. Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. Who is Geopointe for? SALES: Schedule trips and optimize routes; Check-in and log meetings notes; Fill in meeting cancellations. ...
    1 Rating
    Starting Price: $45 per user per month
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  • 17
    Dart Fleet Management

    Dart Fleet Management

    SW Development Group

    ...Dart Fleet Management lends itself effortlessly to many different industries and makes creating jobs, optimising routes, tracking drivers and receiving delivery evidence from your customers simple and easy. View drivers current location, speed and status, no fixed-term contracts, explore past shifts and driver activity, integrated customer management. Add your team to manage day-to-day operations, an integrated inventory, obtain delivery evidence, photos and signatures, printable PDF manifests.
    Starting Price: $82 per month
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  • 18
    Chain.io

    Chain.io

    Chain.io

    ...Whether you're leveraging the latest in APIs or are running an EDI based mainframe, once you're wired into the Chain.io network, you'll be able to seamlessly connect to your trading partners and other internal systems without brittle one-off mappings. New customers are the lifeline of your business. As a freight forwarder or software provider, the integration experience is often the first real touchpoint your new customers have with your company. Chain.io's team of implementation specialists make sure you shine during these key interactions.
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  • 19
    Waze

    Waze

    Waze

    ...Waze works because of our map editors, beta testers, localizers, and fellow traffic haters. Explore how our communities improve our maps. Waze Ads help you reach customers when they’re searching for businesses like yours or even just driving nearby. Learn how Waze Ads can help you become part of your customer’s journey.
    1 Rating
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  • 20
    Walmart Spark
    Available in more than 600 cities, Spark Driver makes it possible for service providers to earn money by shopping and delivering customer orders from Walmart and other retailers. It’s simple: customers place their orders online; orders are distributed to service providers through the Spark Driver App, and service providers accept to complete the order delivery! Flexibility, convenience, and simplicity, all you need is a car and a phone! Visit the Join Spark Driver tab on the Spark Driver website to view the service area map, select your preferred area, and complete the enrollment form. ...
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  • 21
    WholesaleWare

    WholesaleWare

    WholesaleWare

    ...Centered on productivity and profitability, WholesaleWare is an innovative digital platform built for forward-leaning food wholesalers. With real-time stock updates, strategic pricing recommendations, easy mobile, online ordering, and more, WholesaleWare reduces costly errors, increases customer satisfaction, and helps keep items in stock. Each feature is designed to increase profitability while eliminating inefficiencies. WholesaleWare's advanced pricing tool helps food wholesalers select the ideal prices for each product, making data-driven recommendations based on individual customers, customer groups, geographic regions, products, lots, and pricing tiers. ...
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  • 22
    Blink

    Blink

    Blink Co Technologies

    Retain and grow your loyal customers with your own website and mobile apps.​ Promotional codes, whatsapp integrations and several other tools to communicate with your customers directly. ​​ Get visibility of your business through basic and advance BI reporting.​ Our Quick Commerce platform provides an end-to-end technology stack built for highly optimized transactional and fulfillment speed.
    Starting Price: $37.50 per month
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  • 23
    Upper

    Upper

    Upper

    ...Add hundreds of stops in a click and save time. Importing data into the upper using your own templates. Plan your routes more efficiently, saving time and fuel. Offer customer-preferred delivery time windows to meet customer expectations. Add service time to have happy drivers on your team. Get on the road faster as we’ll optimize your route in minutes. Reverse the entire route with just one click. Add service time to have happy drivers on your team. Simply drag and drop to manually change the order of any stop. ...
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  • 24
    DigitAll

    DigitAll

    BizGaze Limited

    ...Take actions based on Ground-level Information. 8. Integrated service network. 9. Businesses that aim to bring every stakeholder into part of the network, track every process, and stay connected to their customers, prospects, partners, and even their extended stakeholders on a single platform should use DigitAll.
    Starting Price: ₹5,00,000 per month
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  • 25
    AeroCloud

    AeroCloud

    AeroCloud

    ...Our team is a unique blend of problem solvers. Energetic customer supporters, super-smart technology engineers, and deep industry experts focused on overcoming your challenges. It’s cloud-native, easy to use, scalable, and you can access it anywhere on any device. You can even run to your airport from home. Let us give you a demo, and we think you’ll be impressed. Our customers love working with us, and we can prove it.
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  • 26
    DDMSPLUS

    DDMSPLUS

    ECI Solutions

    ...Streamline ordering and keep products and pricing up to date with integrations from major vendors. Customize layout and pricing for B2B personalization that drives loyalty.
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  • 27
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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  • 28
    Canpar Express

    Canpar Express

    Canpar Express

    Canpar Express is focused on shipping solutions designed to meet the changing needs of our customers. Canpar's suite of services allows you the flexibility to balance speed and cost for your everyday shipping needs. Integrating our full-service selection of API tools into your website or application has never been easier. Seamless and simple, give your customers the choice to access one of the largest delivery networks in Canada.
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  • 29
    ShipNetwork

    ShipNetwork

    ShipNetwork

    ...Elevate your shipping and order fulfillment with ShipNetwork, where exceptional service meets great rates, powered by a nationwide fulfillment center network. You've got customers across the country. We’ve got fulfillment centers across the map. Don’t overspend on expedited shipping, reach 98% of the U.S. within two days via ground shipping with our nationwide network. Take advantage of our established relationships with key shipping carriers and volume discounts to save on shipping costs and transit times. ...
    Starting Price: $4.34 per order
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  • 30
    Deck Commerce

    Deck Commerce

    Deck Commerce

    Deck Commerce is an omnichannel order management system designed for direct-to-consumer retailers to simplify end-to-end customer experiences. Built exclusively for order management, the solution offers inventory management, order orchestration and fulfillment, transaction processing, a customer service portal, return management, and seamless technology integrations. With over 60 plug-and-play integrations, brands can build a tailored tech stack without custom development. ...
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