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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1424 Products for "customer" with 2 filters applied:

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  • 1
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    ...JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which your software products are used. JOpt.TourOptimizer – enables you to enhance your product or project by seamlessly integrating DNA’s tour and resource optimization engine. It comes as a Java library or in Docker Container utilizing the Spring Framework and Swagger.
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    8 Ratings
    Starting Price: €995
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  • 2
    TransGenie

    TransGenie

    TransGenie

    Our delivery management software is the ultimate solution for businesses looking to optimize their delivery operations. Say goodbye to inefficiencies, delays, and customer complaints. With our software, you can effortlessly manage your entire delivery process from start to finish.
    Starting Price: $999/half-yearly
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  • 3
    The Service Program

    The Service Program

    Westrom Software

    Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. ...
    Starting Price: $49.00/month/user
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  • 4
    AIMS Express

    AIMS Express

    Courier Software

    AIMS Express is an advanced, but easy to use, system for creating and managing consignments. Your customers have access to the system via a choice of built-in web sites where they can create and track their own jobs. By configuring each customer's individual service levels it is possible to 'auto-route' the consignments with manifests being automatically created once the driver has confirmed the consignment(s) 'on board'. Complex Tariff structures are made easy with numerous functions to clone/copy or quickly create new. ...
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  • 5
    bMobile Route

    bMobile Route

    bMobile Route Software

    bMobile Route is a distribution solution that enables businesses to manage sales and delivery operations through demand forecasting, route optimization and more. It helps users create invoices, receive payments via cash, cheque or credit card methods and maintain customer records in a centralized location. bMobile Route allows businesses to track processes for inventories, shipments and sales orders through regular audits. Customers can utilize the eCommerce portal to quickly place orders and process payment transactions, facilitating fulfillment processes. Additionally, businesses can track and manage fleets and field service agents across locations using various navigation tools. ...
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  • 6
    Aquaplot Explorer

    Aquaplot Explorer

    Gestalt Systems

    ...Cover different scenarios by closing or opening channels (Suez, Panama, Kiel) and passages (Northeast, Northwest). Prohibit passage through shallow channels, avoid bad weather or customize routes based on vessel type. Simply by drawing custom polygons that our routing algorithm should avoid. Customize voyage calculations by setting routing waypoints mid-way or plan multiple legs. Total of 9 ECA areas around the globe integrated. Automatically avoid/minimize distance traveled within. Both the High-Risk Area as well as Joint War Committee Listed Areas are included. ...
    Starting Price: $5 per month
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  • 7
    Chate Global Services GPS Tracking
    Chate Global Services was Established on Feb 2013 and we GPS-based software development company that provides complete GPS solutions worldwide, Chate Global Services focuses on highly qualitative, timely delivered, and cost-effective offshore software solutions. Quality is the main consideration, which leads to high-quality solutions that you can come with your business. Our work and dedication to our customers have earned high accolades. Notable milestones include having more than 100,00 software users across more than 30 countries and available languages as per user requirements. All of this is to help our customers most effectively track their valuable assets or loved ones. With such wide coverage and a strong user base, CGS has fortified its reputation as the go to global GPS tracking solution. ...
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  • 8
    Drivin

    Drivin

    Driv.in

    ...Know information about your drivers and customers who have remained hidden until now. This closes a virtuous cycle by feeding these metrics back into planning. Check how our platform works, you will see how simple it is to use and how easy it is to implement
    Starting Price: $50 per month
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  • 9
    Future Fleet

    Future Fleet

    Future Fleet

    Future Fleet provides a range of basic GPS asset and vehicle tracking options from solar-powered asset tracking devices, satellite devices and 4G/5G plug in and go OBD tracking devices. Customers log into one dynamic, comprehensive fleet management platform, PLUS. Specifically designed to support the current and future IOT / connectivity benefits of our customers, we see the adoption of Telematics as a window into on road operations with the hardware as an open Wireless Hub. By actively listening to our customer base and through local product development for the Australian market, we present here just a few of the methods we are taking to provide the best possible GPS vehicle & asset tracking experience. ...
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  • 10
    FreightWare

    FreightWare

    FreightWare

    Customers may be flagged to receive summary statement bills. Short-pay and other write-offs. User-definable fields for ad-hoc reporting.
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  • 11
    Starshipit

    Starshipit

    Starshipit

    .... - Generate shipping labels, packing slips, manifests & customs documentation - Set automations to go with the cheapest option every-time or compare live rates - Enable multiple delivery options, shipping rates​ and transit times at checkout - Send tracking notifications and branded tracking pages during delivery - Offer a self-service returns journey with branded returns
    Starting Price: $40 per month
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  • 12
    Live Courier

    Live Courier

    Live Solutions

    ...Let your clients track their packages in real time. Scan labels, update shipment status, send an automated notifications to your clients. With "Live Courier" tracking module, you and your customers can track shipments in real time. From pickup to delivery point, all data is updated in real time. The moment your driver pickups the package(s) and scans the air waybill(s) your system is updated. This functionality also gives your customers the ability to track their packages in live mode from your corporate web site and/or via email/SMS notifications. ...
    Starting Price: $200.00/month
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  • 13
    InterShipper

    InterShipper

    InterShipper

    ...From rating and order processing, to pickup or drop-off scheduling, policy compliance, plus real-time tracking and in-depth reporting, InterShipper enables you to more completely manage the transportation activities that can add a positive impact to your bottom line. Across the enterprise or at an e-commerce check out, empower employees to confidently make transportation decisions or enhance your customers' buying experience, while providing full compliance to established corporate guidelines and policies. Whatever the transportation or shipping need, we're committed to your success, so give us a call today - experience the difference InterShipper can make in your customer service ratings! We want to help YOU grow YOUR business! ...
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  • 14
    NetTrack

    NetTrack

    Track Your Truck

    Track Your Truck provides companies with advanced fleet truck tracking solutions utilizing the latest and most accurate GPS tracking technology. With our dedicated and helpful team, advanced truck tracking devices and range of customization options, Track Your Truck has mastered the commercial vehicle tracking process, allowing our customers to maximize driver productivity, streamline operations, improve customer service and lower overhead costs. In competitive industries such as shipping, commercial transportation and public transit, it’s crucial to know where the vehicles in your fleet are at all times. ...
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  • 15
    StockScan

    StockScan

    BEC Systems

    ...Connect via local network, internet or cloud based server allowing remote administration and reporting. Reports produced in CSV, TSV, TXT or PDF format that can be electronically transferred to customers or imported to applications such as MS-Excel.
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  • 16
    Metapack

    Metapack

    Metapack

    More conversions at checkout with the right delivery options. Rapid access to the world’s largest network of shippers. Retain customers with easy self-service tracking and returns. Scale your ecommerce and safeguard your delivery promise with Delivery Management Software. Access the world’s largest network of 400+ carriers. Automate carrier selection and print labels at lightning-fast speed, even during the busiest shopping periods. Offer the delivery choices your customers want. ...
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  • 17
    Cheetah LOOP

    Cheetah LOOP

    Cheetah Logistics Technology

    ...Starting from our first use of GPS technology in 1987, to our latest Fully Automated Order to Delivery Execution, Cheetah has successfully solved all of the challenges spanning route optimization, personal optimization, and space optimization while integrating all the nodes in the supply chain including multimodal movements. Our customers have saved millions of dollars in operating cost by reducing driver fleets, miles, fuel, dispatch customer service and other support staff while simultaneously improving customer experience operational reliability and standardizing the network.
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  • 18
    Waybill Tracking

    Waybill Tracking

    Automated Record Keeping

    ...This easy-to-use package has been in use since 1986 by freight companies large and small. With the optional Client Server Back-end, we can easily handle 1 to 100 users. For years many of customers have been using our rock solid desktop application. Our systems handles everything from forms to EDI, to online customer portal information. Our shipping tools and customer portals are built with mobility in mind. No need to have a specific device or mobile OS, just use your mobile phones browser. No double entry with our accounting API. ...
    Starting Price: $50.00/month/user
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  • 19
    Cryotos

    Cryotos

    Cryotos

    ...I'm on a mission to improve each and every step of the maintenance professionals’ journey. Starting from and not limited to reactive maintenance, creating work orders, and scheduling preventive maintenance. Managing service delivery for 100+ customers with 4000 users for Freight Forwarding ERP in the cloud & Perpetual environment in 18 countries, 100+ Locations. Client Management, Service delivery, Customer review, Continuous improvement on ERP towards customer's business process. Strong Techno-Commercial proficiency in Oracle11G-Oracle Apps11G-Java-enabled ERP for Logistics Domain.
    Starting Price: $49 per month
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  • 20
    Store N Ship Fast
    ...This robust simple to use Enterprise Resource Planning software solution for the transportation & logistics industry enables clients to optimize operational efficiency, minimize operational costs at the same time deliver high customer satisfaction.
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  • 21
    CarrierNet

    CarrierNet

    Deltion

    CarrierNet is the complete logistics and transport management cloud platform that delivers real-time functionality across the supply chain. Carriere delivers tailored customer service by using a modular approach whereby customers decide on the functionality they require and maintain complete control of the solution we implement for them. Harnessing the power of SaaS, CarrierNet delivers a complete, single platform transport ecosystem, part or all of which our customers can access anywhere, any time, via the internet. ...
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  • 22
    CashDesk

    CashDesk

    CashDesk lieferkassen

    ...CashDesk handles everything in the area of deliveries. Automatic trip planning and tracking funds carried by drivers. A professional ordering website is a 'must-have'. It saves you a great deal of money, and your customers come back to you. CashDesk delivers fully responsive (usable on any device) websites including iDeal capability for a reasonable rate! Increase your customer base with the help of mobile apps. With push messages, you always keep your customers up to date about promotions. Our professional register software saves you time and money and is very efficient to use. ...
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  • 23
    Locus

    Locus

    Mara Labs

    Locus’ AI-powered platform powers world-class retail customer experiences by enabling logistics excellence across the entire fulfillment chain. Our modular, API-first solutions automate decision making across the first, mid and last mile to deliver more at lower costs, and ensure a competitive edge. Elevate omnichannel retail profitability, customer experiences and environmental sustainability with our market-leading, AI-driven, end-to-end retail logistics platform. ...
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  • 24
    OrderOasis
    ...OrderOasis supports unlimited SKUs and users, providing access to order history, custom reports, order guides, and accounts receivable information. Additionally, it offers scanning support through smartphone browsers or USB-enabled scanning devices, allowing for direct import of scanned data. The system also provides options to display or hide on-hand quantities, helping businesses manage their stock levels efficiently.
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  • 25
    ZetesChronos

    ZetesChronos

    Zetes FasTrace

    ...From managing customer expectations and reducing operational costs, through to meeting greater regulatory compliance, the proof of delivery software has many benefits.
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  • 26
    X4

    X4

    Rinax Systems

    ...Our X4 software enables you to enter sales orders in seconds, call up invoices or sales figures on-demand and process returns with a few clicks of a mouse. You will serve and satisfy more customers in less time, price products for more profit, have the right inventory at the right time, do more with less staff and get better results. RINAX turn-key computer systems include all the functionality required for business-to-business and business-to-consumer transactions in single-store and multi-branch configurations. The software includes an invoicing module designed for order-desk and over-the-counter transactions, as well as customer credit control, special order handling, inventory control, etc.
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  • 27
    EverTransit

    EverTransit

    EverTransit

    ...Options include first come first serve, nearest available driver, and delayed dispatching. The driver app offers an easy way to respond to assignments, accept available jobs, bill customers, and everything else they need to manage their rides.
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  • 28
    Global Wizard
    Sometimes, the process is complex by necessity. Global Wizard can make this complexity easier for your team to implement. After decades of implementing software and process solutions for our customers, we've got some mighty arrows in our quiver. Use our flexibility and existing solutions to quickly craft a customized solution for your operations at a fraction of the cost. For the smaller or less complex exporter, we've decomposed our large suite of applications into a simple, price point solution for export compliance that provides you with everything you need to ensure consistency, compliance, and process optimization. ...
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  • 29
    Skyhook

    Skyhook

    Skyhook

    Pioneers in location technology & intelligence. Harness Precision Location to position devices in any environment. Use Geospatial Insights to meet your customers where they are. Our geo-positioning software solutions enable businesses to locate connected devices in any environment. Leverage location in your digital transformation or to better understand your customers’ offline behavior. With flexible, easily implemented software, billions of location points, and curated venues, the applications and insights are endless. ...
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  • 30
    Boltrics

    Boltrics

    Boltrics

    Call us stubborn. Call us visionary. Call us pragmatic. The fact is that all our customers go live within three months. And that every customer continues to have the latest Microsoft technology. The standard for logistics, your industry. Whatever part of logistics you operate in, there should be no doubt about the importance of processes and information flows. Because not only your business operations but also those of your customers stand or fall with your IT solution. ...
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