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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form...
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    7,297 Ratings
    Starting Price: $34 per month
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  • 2
    anny

    anny

    anny

    anny is an all-in-one platform for managing hybrid workplaces and shared resources. Enable your employees to easily book desks, meeting rooms, parking spots, equipment, and more – all in one place. With flexible rules and group permissions, you stay in full control of who can access what. Key Features: 🗺️ 3D Interactive Office Map: Visual, intuitive floor plans to make booking engaging. 🗓️ Weekly Planner: See when teammates are onsite and plan your office days smarter. 🧍 Visitor...
    86 Ratings
    Starting Price: $2/resource/month
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  • 3
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 4
    Trumba

    Trumba

    Trumba

    Trumba is an event calendar and registration platform for your website or intranet. Manage all your event data in one place and publish custom calendars for your end users. Trumba currently powers the event calendars for large organizations and small businesses worldwide. Features include: • Customizable and unlimited calendars to cater to multiple audiences or business units. • Integration with 3rd party calendars to manage and publish all events in one place. • Flexible event...
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    35 Ratings
    Starting Price: $99.95/month
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  • 5
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    363 Ratings
    Starting Price: $12 per month
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  • 6
    SimplyBook.me

    SimplyBook.me

    SimplyBook.me

    ... or delete a booking themselves. You can also accept bookings via Facebook, Instagram or directly from your Google Profile. Following are our 15 most popular custom features: 1. Intake Forms 2. Accept payments (online & onsite w. Tap to pay) 3. Deposits 4. Facebook/Instagram integration 5. Google My Business integration 6. Coupons & Gift cards 7. Product Sales 8. Membership 9. Classes 10. Packages 11. Tickets 12. Related Resources 13. Video Meetings 14. Instagram photo gallery
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    20 Ratings
    Starting Price: $9.90 per month
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  • 7
    GuestDeck

    GuestDeck

    GuestDeck

    GuestDeck is a fully integrated event management software solution that helps event planners save time and prevent errors by automating and simplifying tasks. Features: - Custom event registration forms that allow for simple or complex registration processes for a wide range of event types including corporate on-boarding, awards shows, black tie galas and others. - Digital floor planner with the ability to set rules based on registration data such as price tiers, session, organization...
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  • 8
    Magnetiq

    Magnetiq

    Koinema

    ... and invitations with digital RSVP tracking, create seating plans, distribute Apple/Google Wallet passes, print guest badges, and check in attendees with custom QR codes — all from one platform. Magnetiq also helps teams stay aligned with collaborative tools, real-time updates, and centralized contact management. Use the built-in Newsroom to share digital event materials or publish a dedicated event website with multi-language content — ensuring every detail looks professional and easy to update.
    Starting Price: 690€
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  • 9
    MyGuestlist

    MyGuestlist

    MyGuestlist

    A platform & team passionate about intelligent messaging and growing customer databases for iconic, national businesses. Create beautiful customer journeys for your campaigns based on loyalty, spend, visit, stagnancy, milestones anniversaries and specific rules & triggers. Active customer data growth is enabled and continuously enhanced to consistently deliver revenue-generating opportunities across multiple streams. Integrate your existing tech or data systems for complete data consolidation...
    1 Rating
    Starting Price: $200 per month
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  • 10
    CXONCLOUD

    CXONCLOUD

    UNLOC Ltd.

    CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges...
    Starting Price: $39.00/month
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  • 11
    Surkus

    Surkus

    Surkus

    Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed...
    1 Rating
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  • 12
    TicketSearch

    TicketSearch

    TicketSearch

    TicketSearch is a complete event ticketing, box office management, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, and merchandise, as well as accept donations and manage customer relations. TicketSearch offers two levels of service, the standard edition, with features for every organization, and the enterprise solution, which provides additional services such as marketing, phone sales, and additional support...
    2 Ratings
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  • 13
    Puzzel

    Puzzel

    Puzzel

    Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers...
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  • 14
    Ticketsauce

    Ticketsauce

    Ticketsauce

    Ticketing platforms are either antiquated, expensive, lack customer support, or most are all of the above. Ticketsauce and NIGHTOUT came together because we see the whitespace that no other company is addressing; A fully integrated event ticketing and marketing powerhouse with fair and transparent pricing. As the most complete white label solution in the industry, Ticketsauce focuses on helping clients maintain and promote their brand while simplifying event management and marketing. Our...
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    32 Ratings
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  • 15
    Spectatix
    Spectatix gets you closer to the needs of your customers and prospects. It automates the processes in sales and customer handling so that you have more time to interact with your customers on a personal level. Spectatix will help you to increase sales by intelligent prospecting, one-to-one marketing, support and many other facilities that take advantage of modern information tools to communicate with your customers. AXLR8FastTrack provides helpdesk and support logging facilities to measure...
    Starting Price: $50 per month
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  • 16
    Qmatic Experience Cloud
    Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff...
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  • 17
    WorkOutLoud

    WorkOutLoud

    WorkOutLoud

    Imagine a platform designed for business and customer engagements, delivering integrated and business services such as Event Management for virtual and face to face, Surveys, ECommerce, Email Marketing to name a few, that are easy to use and propel your business forward. Connect your company to your customers and your customers to each other with WorkOutLoud. No one likes to lose a customer, but ignoring their need and desire to address their own challenges working with others with similar...
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  • 18
    Intellum Platform
    Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Backed by a team of award-winning learning practitioners, consultants, content experts, engagement professionals, developers, and engineers...
    1 Rating
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  • 19
    EspoCRM

    EspoCRM

    EspoCRM

    Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site...
    1 Rating
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  • 20
    MakePlans

    MakePlans

    MakePlans

    MakePlans is a user-friendly system for appointment booking and event registration. Quick and easy booking for your customers. Your customers select a service and time slot. You spend less time on the phone and more time with your clients. Notification screenshot The appointment is automatically added to their calendar. With every step of the booking automated you have less to worry about. No double bookings or misunderstandings on the phone. Reminders sketch We send SMS reminders to your...
    Starting Price: 9
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  • 21
    Qondor

    Qondor

    Qondor.com

    Qondor supports your entire workflow from customer request for proposal to supplier request, project calculation, offer, confirmation, automatic contract, invoicing and reporting, giving one source of truth throughout. ‍ In addition, you can handle name reporting, build event websites, registration forms and mobile programs, support payment, do complete attendee management and onsite check-in, all in the same platform. Staff within and across teams cooperate with aligned processes and access...
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  • 22
    SAP Event Ticketing
    Maintain control over your ticketing processes and keep ownership of your data without disrupting your IT infrastructure. Increase revenue using advanced cloud ticketing. SAP Event Ticketing software helps you manage event processes with scalability and customizability. Strengthen relationships with customers through social media and mobile ticketing features. Decide on sales channels, fee structures, and sales permissions to take control of your ticketing system and build a stronger brand...
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  • 23
    Skedda

    Skedda

    Skedda

    Skedda is the world's leading workplace space-scheduling platform. Infinitely customizable, the platform allows organizations to automate complex and time-consuming booking tasks, to better manage their spaces. Skedda removes the hassle of manually managing all things 'space-scheduling', so that your teams can focus on work that matters. Organizations like Mercedes-Benz, Siemens and Harvard University are already using Skedda to help them do just that. Regardless of the size of your...
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    525 Ratings
    Starting Price: $7 per month
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  • 24
    ROLLER

    ROLLER

    ROLLER

    At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 2,600+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, Altitude, American Dream, Uptown Jungle, Flip Out, WhoaZone, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme...
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    238 Ratings
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  • 25
    Parrot

    Parrot

    Parrot

    Use a virtual platform tool for your digital events. Start recruiting customers today with a cutting edge technology platform designed by educational experts. Engage your customers dramatically and recruit customers globally. Reduce costs and increase your conversion rate with quality customers. Generate more conversations with our powerfull chat tool. Use customized templates and route conversations with your best advisors. Do you know that a virtual event solution is the easiest way...
    Starting Price: $1 per attendant
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  • 26
    VivoGigs

    VivoGigs

    FATbit Technologies

    Build a marketplace for connecting event planners with artists/performers with VivoGigs. VivoGigs is ready to launch a marketplace solution with highly robust features to accommodate diverse customization needs
    Starting Price: $999.00/one-time
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  • 27
    Ticket Booking System
    e-availability's Ticketing system is ideal for any ticketing-based business, from NHS improvement events to booking a visit to Santa’s Grotto! The system can be seamlessly integrated within your website or operate via a link, enabling your customers to search and book tickets online. Booking confirmations are automatically emailed to both you and the customer. Staff can set time slots and maximum numbers, and add incentives e.g. promotional codes for special events. Extensive reporting...
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  • 28
    The Electronic Box Office
    Customer database record includes title, first name, last name, billing address, postcode/zip code, primary phone number, mobile/cell phone number, fax number, email address. Locate patrons quickly and accurately by searching on any customer field including name, address, phone number, zip/postcode etc. Click on any sold seat to display customer name, date purchased, ticket seller’s identity, price paid. Can be used simultaneously by multiple users, resellers, box offices in any number...
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  • 29
    InstantSeats

    InstantSeats

    InstantSeats

    Simplify the way you work. Enter your event information once and instantly publish to multiple channels including your website, Facebook page and Twitter. Use BackstagePass to manage your events from a computer or mobile device anywhere there's an Internet connection. Website content dynamically updates as you add and edit event listings in Backstage Pass. Informative event listings feature artist quotes, bios, photos, video and website links. Customize your own artist listings or choose...
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  • 30
    RezWare

    RezWare

    iRez Systems

    Easy to modify and customize resulting in ease of use, higher revenues and lower costs. The added benefit is dramatically improving customer satisfaction and loyalty. RezWare is the smart choice for reservations and ticketing businesses. RezWare 7 is a software suite of reservations, accounting, and business management applications designed for the medium to large-sized business that needs sophistication and speed in a technologically sound product. Harness the power of the RezWare in a light...
    Starting Price: $4700.00/one-time
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