Audience

Companies and hotel businesses in need of a solution to automate their financial transactions and generation of quotes and invoices

About EspoCRM

Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, EspoCRM offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

EspoCRM
Founded: 2014
Ukraine
www.espocrm.com

Videos and Screen Captures

Play Video EspoCRM
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

EspoCRM Frequently Asked Questions

Q: What kinds of users and organization types does EspoCRM work with?
Q: What languages does EspoCRM support in their product?
Q: What kind of support options does EspoCRM offer?
Q: What other applications or services does EspoCRM integrate with?
Q: Does EspoCRM have an API?
Q: What type of training does EspoCRM provide?
Q: Does EspoCRM offer a free trial?
Q: What pricing for support is available for EspoCRM?

EspoCRM Product Features

Appointment Scheduling

Appointment Reminders
Calendar Sync
Client Database
Automated Scheduling
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Lead Scoring
Territory Management

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Loyalty

CRM
Member Portal
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Ticketing

Event Management
Print-at-Home
Mobile Ticketing
Concessions Management
Reserved Seating
General Admission
POS
Box Office Management
Fundraising Management
Kiosk Ticketing
Online Ticketing
Customer Database
VIP & Discount Tickets
Season Tickets
Barcode / Ticket Scanning
Onsite Ticketing
Ticket Brokering

EspoCRM Additional Categories

EspoCRM Verified User Reviews

Write a Review
  • Robert M.
    Sales Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Open-source CRM that meets your needs"

    Posted 2025-08-21

    Pros: I really like how customizable EspoCRM is. It lets you create new fields, entities, and layouts without coding. The interface is simple to use and the workflow automation tools save a lot of time on repetitive tasks.

    Cons: I didn't encounter any major issues. If you have some technical background, you'd be able to customize the platform even more that through the UI

    Overall: EspoCRM is a great option if you want an affordable, customizable CRM. It covers all the basics: sales, contacts, campaigns, customer support cases, emails, tasks projects, and inventory. If you’re looking for a CRM that adapts to your processes, this platform is a perfect fit.

    Read More...
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