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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Kanpla

    Kanpla

    Kanpla

    Sell food and serve customers with Kanpla's intuitive POS system. Sell food in new ways with more personalized offers, smoother ordering flows, and increasing average transaction value, all to improve your gross margins. With a sales and loyalty app, you can boost customer satisfaction and loyalty, helping you retain clients and win new tenders. Create stamp cards and promote specials with targeted discounts. Combine app and POS for seamless loyalty. Optimize your product offer with post...
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  • 2
    Cater2.me

    Cater2.me

    Cater2.me

    Cater2.me provides businesses with flexible, custom-tailored catering options by sourcing meals from local vendors and adapting to team preferences and dietary restrictions. From regular in-office meals to virtual event catering and pantry stocking, the platform enhances company culture by making food a central part of team connection and satisfaction.
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  • 3
    Spoonfed

    Spoonfed

    Spoonfed

    Spoonfed is an intuitive, cloud-based, food order management solution for meetings and conferences. A global system, highly configurable for simple and complex contracts, with a range of business use cases to drive revenue. Empower your customers through online, mobile responsive, ordering and order management; View/edit/repeat/cancel order functionality within customer’s profile – no need to call the catering team; Allergens/nutritional information viewable – with option to add notes. Group...
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  • 4
    FoodStorm

    FoodStorm

    Instacart

    Simplify your order ahead, prepared foods and catering management with FoodStorm. With over 15 years of research and development, FoodStorm software will automate your processes, generate more sales and delight your customers. Fully configurable to your business's unique needs. Custom built online ordering platforms matched to your branding. Automated reports to slash hours of work and improve accuracy. Integrated with a wide range of leading platforms across accounting, payments, marketing...
    6 Ratings
    Starting Price: $500.00/month
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  • 5
    PeachWorks

    PeachWorks

    PeachWorks

    .... POS Hub centralizes everything to simplify reporting.​ Protect your business and your customers’ credit card information with our secure online payment gateway and advanced transaction security.​ Create a smooth customer experience by keeping your customers on your business website throughout the entire online checkout process.​ Utilize easy integrations with the most popular shopping cart and e-commerce platforms in on the market—or build your own with our API tools for developers.​
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  • 6
    CaterTrax

    CaterTrax

    CaterTrax

    CaterTrax is the leading catering management software solution trusted by some of the largest foodservice management companies in North America. Built by caterers for caterers, this web-based suite of solutions help streamline floor stock, catering, and take-out in order to deliver exceptional customer service, reduce costs, and increase business bottom line. Apart from its four core products (i.e., Catering Solution (the TRAX Platform), Take-Out Solution, Floor Stock Solution, and Web Starter...
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  • 7
    MONKEY

    MONKEY

    MonkeyMedia Software

    Comprehensive Cloud Platform to help you gain control and scale your takeout, delivery & catering sales channels. We deliver software, information, and services that empower food service operators to execute and excel at their off-premise sales channels. Customer-facing online and mobile-web ordering experience for takeout, delivery & catering service channels. Order workflow and Order Production Management for your takeout, delivery & catering service channels. In-platform financial...
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  • 8
    Pxier Event
    Pxier provides cloud-based application software and custom services to assist deliver solutions. Our software products are designed exhaustively to form effective management of banquet facilities, catering services, restaurant POS and online takeout and delivery services. Pxier also provides advanced customer and employee management and marketing tools for increased sales. Pxier comes up with the best event booking software designed to manage your venue spaces with ease. Whatever may...
    Starting Price: $29 per month
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  • 9
    CaterShark

    CaterShark

    Reachoutside

    ...! The CaterShark Event Builder Module allows your customers to easily submit and maintain new catering events online. Admin can also submit events on behalf of customers.
    Starting Price: $39.99 per month
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  • 10
    Amadeus Delphi
    ... rates, reduce booking times, and build long-lasting client relationships. Tailored for all hotel types, Delphi streamlines processes, enhances customer experiences, and drives revenue growth.
    Starting Price: $120.00/month
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  • 11
    CaterCow

    CaterCow

    CaterCow

    CaterCow connects businesses with vetted local caterers through a user-friendly platform that features fixed-price meal packages, dietary customization, and instant booking. It streamlines office catering by removing the guesswork, making it ideal for recurring lunches or one-off events.
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  • 12
    Catersweet

    Catersweet

    Catersweet

    Catersweet is an all-in-one platform tailored specifically for catering businesses to simplify and streamline their operations. It centralizes lead management, menu customization, quote generation, contracts, and banquet event orders (BEOs) into one seamless workspace. Designed with caterers in mind—not just event planners—it focuses on improving backend processes so users can dedicate more time to their clients. The platform includes features like digital signatures and kitchen-ready documents...
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  • 13
    DeliverThat

    DeliverThat

    DeliverThat

    Focused on catering and high-volume food deliveries, iDeliverThat offers a logistics solution that partners restaurants with experienced drivers to handle last-mile service. By supporting branded, on-time delivery execution, the platform helps food businesses scale operations and meet customer expectations without building their own delivery infrastructure.
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  • 14
    Hospitality Hub

    Hospitality Hub

    SabreTooth Technologies

    ... the success of every event. Increase your sales by developing great customer relationships. Manage customer communication in our software by tracking activities, assigning tasks, and creating customizable documents. We help ensure your clients will be returning with more business. Seamlessly manage any food service event, from coffee service to a complex multi-day conference, with our modern, easy-to-use software solution.
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  • 15
    Cendyn Catering
    Cendyn Catering enables you to manage, revise, and publish online menus for catering and events in real time. Manage specialty, catering and event menus with ease while eliminating costly and time-consuming paper menus with an on-brand, touchless option. Take full advantage of visually rich and fully interactive design, content, and imagery via a mobile-friendly, custom URL or QR code to promote premium catering offers and F&B upsells. Create custom filters and tags to enable planners...
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  • 16
    CaterSOFT Occasion
    You no longer need multiple excel sheets to communicate with your teams. Using CaterSOFT online database you and your staff can login and work from anywhere. Assign inquiry leads to sales managers and follow them with automated reminders. Focus on every job very carefully and see the full journey. Very easy to read kitchen sheets and clearly printed menus. Special attention is given to allergen notes, dietary requirements and any special requests from customers. Specially designed event job...
    Starting Price: $39 per month
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  • 17
    Function Tracker for Caterers
    Easy-to-use and feature packed, Function Tracker for Caterers is a cloud-based catering management solution ideal for small and mid-sized organizations. Function Tracker for Caterers features include staff management, equipment management, and menu management. With Function Tracker for Caterers' menu management module, users can customize catering packages, design menus, and maintain the price lists. Function Tracker for Caterers' documentation feature enables users to make contracts, quotes...
    Starting Price: $49.50/month
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  • 18
    CaterXpert

    CaterXpert

    CaterXpert

    ... improves the way catering businesses sell, schedule, and manage all customer event details. CaterXpert™’s collaborative platform links all department activities together to coordinate and track work from beginning to end. From proposals to bookings, to production, to delivery, and billing, everyone's in the loop. A powerful set of utility applications help employees in different functions minimize time on repetitive tasks.
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  • 19
    ABC Event Manager

    ABC Event Manager

    Aggressive Banqueting Concepts

    ABC Event Manager is a software package designed to manage every detail of your sales and catering operation with speed, accuracy and efficiency. Starting with the initial customer inquiry and ending with the billing of another successful event, ABC Event Manager tracks and distributes information to those who need it, when they need it. Last-minute changes don't have to surprise the kitchen or setup crew because they can get the specific information they need in a timely manner. Similarly...
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  • 20
    Saffron

    Saffron

    Civica

    Saffron catering management software helps you deliver nutritious, allergen aware and planet-smart food. Supporting customers across the public sector, foodservice and hospitality industry to improve the efficiency of complex catering operations, through streamlining stock control, purchasing and menu engineering. Together our paperless kitchen management and cashless catering deliver peace of mind, help you be more productive and improve experience for those using your services. Saffron...
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  • 21
    PremiceSoft Gastronome
    ... and especially if you are looking for efficiency and flexibility. Personalized contracts with fee schedule. Customized menu creation. Management of beverage packages. Waiting lists by room and first available room. Food management by order of service. Management of employees by department. Equipment management. Management of connecting rooms. Client maintenance with 3 contacts.
    Starting Price: $5000 one-time payment
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  • 22
    CATERWARE

    CATERWARE

    CaterWare

    CATERWARE understands the challenges and needs of a catering business, and has translated those needs into industry-leading products and services targeted to make each of you more efficient, profitable and client-responsive. Delivers major advantages to your business efficiency, profitability, and customer service with powerful and comprehensive features including event management, account management, venue reservations, contact & task management, extensive reporting, plus more in an easy...
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  • 23
    Pretàmenu

    Pretàmenu

    Pretamenu

    Square POS integration to get your restaurant menu online with premium features such as: curbside pickup, multiple location support, food truck scheduling, instant homepage, digital wallets, order queuing, group ordering and more. No setup fee and no contracts. Choose a 1% transaction fee, or FREE with a $1 customer service charge.
    Starting Price: 1% transaction fee
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  • 24
    Sprwt

    Sprwt

    Sprwt

    Sprwt transcends mere software, it's your comprehensive management solution meticulously crafted to streamline operations and propel your meal prep business, catering business, or restaurant to new heights. Our all-in-one platform seamlessly integrates marketing tools, a recipe builder, and a customer order management system, empowering you to manage every aspect of your business with unparalleled efficiency. But that's just the beginning. Sprwt's robust suite of features extends far beyond...
    2 Ratings
    Starting Price: $250 per month
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  • 25
    CaterSmart

    CaterSmart

    CaterSmart

    CaterSmart is a comprehensive catering software designed to help businesses streamline their operations and increase profitability. The platform offers intuitive tools for managing event planning, creating customized offers, automating invoicing, and tracking orders. With features like an online configurator, AI-powered tools for text and image generation, and real-time insights into key performance metrics, CaterSmart helps caterers save time and improve workflow efficiency. Its easy...
    Starting Price: $140/month
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  • 26
    Zerocater

    Zerocater

    Zerocater

    ZeroCater helps companies elevate workplace dining by offering customized meal and snack programs powered by data-driven personalization. It connects offices with local food providers and uses AI to adapt menus to team preferences, making it a seamless solution for everything from daily lunches to cafeteria operations.
    Starting Price: $12 per person
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  • 27
    Picnic

    Picnic

    Picnic

    TryPicnic is a modern office meal service that brings customized food delivery to the workplace, letting employees select meals from local eateries while giving employers control over cost and logistics. With group scheduling and personalized menus, it creates a seamless way to keep teams well-fed and engaged.
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  • 28
    Foodee

    Foodee

    Foodee

    Foodee helps companies streamline office catering by offering individually packaged meals from acclaimed local eateries, tailored to meet a wide range of employee preferences. With features like scheduled deliveries and menu customization, Foodee simplifies team meal planning while maintaining high standards in food quality and safety.
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  • 29
    Curate

    Curate

    Curate.co

    Curate is a special event management platform created specifically for the needs of caterers, florists, and rental companies. Unlike spreadsheets and sticky notes, Curate automates the entire process from proposal to strike, letting event pros spend more time doing the things they love most. Curate offers three different products that work seamlessly together: Curate Proposals, Curate COGS, and Curate Rentals. When tasks are automated, more time can be spent on your business and your...
    2 Ratings
    Starting Price: $100 per month
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  • 30
    iVvy Venue Management
    With more than 13,000 users, iVvy Venue Management is cloud-based software designed to help venues market and manage their function space, catering, equipment & accommodation all in one place. Using our software venues can easily manage enquiries & bookings, & provide reporting & visibility across the entire business. Our software is used by some of the world's iconic venues as well as small restaurants with event function space & large hotel chains with multiple properties & event...
    6 Ratings
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