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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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301 Products for "customer" with 1 filter applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Hightouch

    Hightouch

    Hightouch

    Hightouch is the leading Composable CDP and AI Decisioning platform that empowers companies to activate their data warehouse to power personalized marketing and business operations. Trusted by leading organizations like PetSmart, Warner Music Group, Chime, Aritzia, and Whoop, Hightouch enables anyone to deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Hightouch’s Composable Customer Data Platform...
    439 Ratings
    Starting Price: $350 per month
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  • 3
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    Eclipse automates sales, supply chain, warehouse, and financial management for electrical, HVAC, plumbing, and PVF distributors. By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 4
    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
    224 Ratings
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  • 5
    BigCommerce

    BigCommerce

    BigCommerce

    ... customers coming back for more. Turn impossible commerce experiences into reality with the flexibility of open SaaS. Seize market opportunities and unleash new experiences at the speed of your business. Craft content-rich experiences anywhere your audience takes you. Make unifying your backend or powering up with third-party apps a breeze. Scale and grow smarter without complexity holding you back.
    1,067 Ratings
    Starting Price: $29 per month
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  • 6
    Faslet Size Me Up
    Faslet's Size Me Up widget helps your retail customers find the perfect size in just a few easy steps. No measuring tape is required! The size recommendation widget is tailored to your online fashion brand or multi-brand store, both in function and design. Our innovative algorithm ensures your customers will be recommended the right size. The widget itself is easy to integrate and customize, making it the perfect addition to your online retail shop. Faslet provides integrations...
    Starting Price: $199 per month
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  • 7
    Ochatbot

    Ochatbot

    Ometrics

    Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product...
    2 Ratings
    Starting Price: Free
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  • 8
    Attentive

    Attentive

    Attentive Mobile

    Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack. We partner with industry innovators in retail & e-comm, food...
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    1,226 Ratings
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  • 9
    Froonze

    Froonze

    Froonze

    Our main widget is a multi-functional customer portal that replaces the default account page. The new portal unites most of our features, plugins, and integrations with other apps to provide your customers with a seamless experience. Provide your customers with all the information they need about their past orders and shipping addresses. Add custom content and tools from other apps to make your account page a one-stop for all relevant information. Make it easy for customers to resume...
    Starting Price: $5 per month
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  • 10
    KatanaPIM

    KatanaPIM

    Katana BV

    KatanaPIM - the single source of truth for your product information. With KatanaPIM, you can easily collect, enrich, and validate your product data, ensuring that your customers always receive consistent, complete, and accurate information. By providing your clients with rich, relevant, and channel-specific information, you can improve customer experience, increase customer loyalty, and boost your sales. With faster time-to-market, you can outpace your competitors and get your products...
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    8 Ratings
    Starting Price: $399 per month
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  • 11
    Jasper PIM

    Jasper PIM

    Jasper PIM

    .... Shopify, BigCommerce, Magento) and marketplaces (ex. Amazon, Walmart, Ebay, Google Shopping and over 400 syndicating channels) We also provide Systems Integration Services to all our Enterprise customers looking for an iPaaS 360 multi stack integrations to backend systems like ERP, Accounting, CRM's, and unique frontend platforms. Jasper serves customers all over the world and has a solution that will fit your business needs & budget. Our Solution pricing starts at just $999 USD / month
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    29 Ratings
    Starting Price: $999/month
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  • 12
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ... of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 13
    CustomerLabs 1PD Ops Platform
    CustomerLabs is a cloud-based digital marketing infrastructure that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency. Track and collect the customer data you want from your website, app, CRM, email, service & offline channels. With identity resolution, you can map anonymous users and their activities across platforms...
    1 Rating
    Starting Price: $99.00/month
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  • 14
    Varsgen

    Varsgen

    Varsgen

    The Varsgen Authenticator can be used to authenticate customer identities and for smart communication with customers. Varsgen uses its patented token technology along with SMS and email to further authenticate customer’s identity and devices. The device tracking add-on for Varsgen Services identifies devices as they move across networks and enhances the ability of Varsgen services to detect fraud. Device tracking follows the trail of fraudsters making illegitimate purchases. Varsgen Complete...
    Starting Price: $250 per month
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  • 15
    Pandabot

    Pandabot

    Sidepanda

    Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement and effortlessly resolves support queries. Drive conversions, deliver exceptional experiences, and build customer loyalty like never before. Looking to revolutionize your online store's customer experience? Our AI-powered digital Sales Assistant, Pandabot is here to transform how you connect with your customers and drive conversions like never before. * Available 24/7 support bot...
    Starting Price: $19
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  • 16
    Retenzy

    Retenzy

    Retenzy

    Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. With customizable loyalty...
    Starting Price: $19/month
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  • 17
    Competera

    Competera

    Competera

    Competera enhances retailers’ profitability and customer loyalty by leveraging AI to set optimal, customer-centric prices in real time. Our all-in-one platform combines Competitive Data and the Pricing Platform to meet all pricing needs. • Competitive Data provides real-time, high-quality market insights with a 98% SLA, offering a 360-degree market view to uncover trends and optimize pricing strategies. • Pricing Platform utilizes Contextual AI with over 20 demand drivers to deliver real...
    1 Rating
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  • 18
    Feed Image Editor

    Feed Image Editor

    Feed Image Editor

    ... REMOVAL UPSCALE WATERMARKS REMOVAL Another great features of Feed Image Editor: bulk editing of image groups, unlimited number of images, unlimited number of bulk edits, thumbnail gallery, custom template format, image overlap customization, creation of collages from alternative images, change background colour, pre-made colour palettes, generating a colour palette from product colours, dynamic elements from the feed, template activity timing and many more.
    Starting Price: $59/month
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  • 19
    Chord

    Chord

    Chord

    It’s time for a better approach to commerce built by operators to empower the next wave of brilliant brands. Brilliant brands know that being customer centric is the way of the future. Chord powers intelligent, nimble brands to tell stories through custom experiences, interact with their customers data in informed ways, and build community along the way. The best way to the hearts and minds of customers is through an unforgettable brand experience. Chord empowers teams to build deeper...
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  • 20
    Richpanel

    Richpanel

    Richpanel

    Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, Woo...
    Starting Price: $59/agent/month
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  • 21
    Advantage

    Advantage

    AdvantageCS

    ... for publishers and membership associations. But tying eCommerce into complete customer and related financial information is critical. Since Cider is built on the same system logic as Advantage, you immediately realize the power of 1,000s of features.
    37 Ratings
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  • 22
    Outfindo

    Outfindo

    Outfindo

    Guide your customers through product selection with a few easy questions and turn browsers into buyers, using ready-made guides based on advanced research and data-processing AI models. Predefined customer-centric questions in human-like conversation for your customers, exactly as they can experience in a brick-and-mortar store. Better than filters and with more engagement than chatbots. All parameters are standardized and translated, with key features enriched with extended information...
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  • 23
    Metrilo

    Metrilo

    Metrilo

    The plug-n-play growth platform for eCommerce brands. eCommerce Analytics, CRM & Email that boost customer retention and help you grow sustainably. With Metrilo’s powerful customer retention analysis, you are able to understand your customers’ lifecycle and keep the relationships going proactively. You will know what campaigns and products stimulate customer loyalty so you can sell more to old customers. Also, you will be prepared for seasonality and typical ups and downs with all...
    Starting Price: $119 per month
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  • 24
    eDesk

    eDesk

    eDesk

    eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive...
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    18 Ratings
    Starting Price: Free
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  • 25
    ReConvert

    ReConvert

    StilyoApps

    ReConvert is a Shopify Upsell App. Turn one-time customers into returning ones. Use our Shopify upsell app to create highly converting thank you pages and Re-Convert your customers when completing a purchase. SIMPLE & FULLY CUSTOMIZABLE. No technical knowledge is necessary. Customize your thank you page with a simple drag-and-drop interface. RETENTION RETENTION RETENTION! Get crucial info like customers' birthdays & get them to subscribe for SMS, Messenger and push marketing. Grow your store...
    Starting Price: $7.99/month
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  • 26
    Decile

    Decile

    Decile

    Decile empowers business and marketing leads at e-commerce brands with the insights that are essential for customer lifecycle analytics and retention, product analysis, activation, and measurement. Decile uses a simple Learn-Act-Measure framework for the various use cases that are powered by our advanced customer analytics and data platform. Our exceptional customer success teams and marketing strategists are there to help you every step of the way. As a first step, use our analytics tools...
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  • 27
    Fairing

    Fairing

    Fairing

    A new data stream that attributes revenue to marketing channels, automates email personalization, and more. Try it free for 14 days. Get accurate & actionable information from your customers when they’re eager to provide it; no annoying interrogations necessary. A turn-key install that works right out of the box, and stays on-brand. No developer needed (even on Shopify Plus!). We inject your survey automatically. Every minute you're not running a Fairing survey is a minute of your own customer...
    Starting Price: $49 per month
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  • 28
    ShoppingGives

    ShoppingGives

    ShoppingGives

    ShoppingGives is your all-in-one impact strategy. Get everything you need to offer your customers a seamless and native giving experience during their shopping journey. Continue to focus on your business while we handle all the reporting and donations management for you. Show your customers that what matters to them, matters to you. Your customers shop as usual, with the added delight of being able to create a positive impact with their purchase— aligning their values, with your brand. This two...
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  • 29
    ReplyDesk

    ReplyDesk

    ReplyDesk

    ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also...
    Starting Price: $0
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  • 30
    Honeycomb Upsell Funnels
    The leading upsell app, Honeycomb, made over $50M for brands like yours. Increase your cart value as soon as customers head for the checkout. Offer a better version of a product or complimentary products with ease. Get more for less, buy X get Y, and free gifts, Honeycomb does it all. Convert customers after the initial order is made. Your customers' trust skyrockets right after an order is complete. Take advantage of this peak to sell even more. Post-purchase offers have a significant impact...
    Starting Price: Free
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