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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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301 Products for "customer" with 1 filter applied:

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  • 1
    BrainSINS

    BrainSINS

    BrainSINS

    We help hundreds of online stores from all around the world to increase their conversion and sales! We are a company focused to help online retailers to boost their sales by means of personalization. Our 360º eCommerce Personalization Suite includes product recommendations, EMail retargeting, Behavioral Targeting and Gamification. Add a simple code line into your website, including our custom made JavaScript that is hosted in our CDM and access to all the features of our solutions. We also...
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  • 2
    Confer With

    Confer With

    Confer With

    Confer With is a video commerce platform that allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, cross-sell and even add promotions to customer baskets during live video shopping experiences. Confer With blends live video with your eCommerce platform, giving access to your entire catalogue...
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  • 3
    Sufio

    Sufio

    Sufio

    ... invoices when orders are created, paid, or fulfilled in your store. Invoices can be automatically sent to customers by email, or customers can download them from your store. Sufio helps you get paid faster by allowing your customers to pay their invoices online. Create your own unique invoice by customizing colors and elements of your template. Create invoices in the same currency your customers used while shopping in your store.
    Starting Price: $19 per month
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  • 4
    Cartiveo

    Cartiveo

    Grazitti Interactive

    Grazitti’s Cartiveo – A Shopify Marketo Integration Connector helps you deliver a holistic customer experience by integrating Marketo capabilities into your Shopify store. The integration helps you send personalized offers to your customers. Features of the product: 1. Bulk customer data sync 2. Real time customer data sync 3. Bulk Order Sync 4. Real time order sync 5. Historical data push 6. Cart Abandonment Program Key Benefits: 1. Saves time and manage workflows 2...
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  • 5
    Flockr

    Flockr

    Flockr

    Simply put, we increase your revenue, through conversion rate optimisation via social messaging. Using the wisdom of the crowds to nudge your customers to conversion Social proof is enhances customers’ experience by adding relevant and helpful messages to their buying journey. Flockr’s Social Proof Messaging, Recommendation Messaging and Search Messaging help to nudge customers to conversion by providing transparent and useful info. We increase conversion rates and revenue for some...
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  • 6
    Moast

    Moast

    Moast

    Unlock the power of your most loyal customers. Moast connects shoppers with your existing customers to provide honest, authentic, and personalized shopping experiences. Attract a new audience of shoppers who prefer to learn, ask questions & experience products before purchasing online. Now you can deliver a retail experience anywhere your customers are, without the need for costly retail locations. Save money on return costs by enabling consumers to buy the right product the first time, making...
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  • 7
    OpenWidget

    OpenWidget

    LiveChat, Inc.

    OpenWidget is a free website widget plugin allowing you to boost your customer engagement and build consistent customer journeys with the use of essential tools available for you out of the box: - Instagram Feed Widget for websites, allowing to share your brand personality on the website; - Contact Card, giving your customers the option to leave you a message that will be sent straight to your email; - FAQ module, providing them with instant answers to all of the common questions...
    1 Rating
    Starting Price: Free
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  • 8
    PickyStory

    PickyStory

    PickyStory

    Sell products together and unlock hidden revenue by offering product bundles at key stages in your customer’s journey. Never miss a chance to sell more products. Upsell and cross-sell on your product pages, collections, cart, and checkout. Designed to increase your cart value with AI-based product recommendations. Squeeze every opportunity to offer more products at the most critical moment. From established market leaders to fast-growing startups, brands recognize the innovative approach...
    Starting Price: $49.50 per month
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  • 9
    WebMaxy eGrowth
    WebMaxy eGrowth is an all-in-one eCommerce management platform that gives you direct access to customer data & interactions in one place. It integrates your data and tech stack seamlessly and begins to produce marketing reports. Analyze your different marketing channels to learn about their conversions and revenue contribution. Use different attribution models to analyze the performance of distinct marketing channels and make smart investments. Execute customer segmentation to target...
    Starting Price: $99
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  • 10
    Zoko

    Zoko

    Zoko

    Zoko's market-leading WhatsApp catalog tool syncs your website's catalog with WhatsApp and allows customers to buy any product right inside WhatsApp. Stop making high-intent customers leave WhatsApp to pay you. WhatsApp has 500% better open rates than emails. Customers who message you on WhatsApp are your most engaged customers and prospects. Have personalized conversations with them at scale – with Zoko you can engage, qualify, and convert them in real-time, day or night. You won't find...
    Starting Price: $34.99 per month
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  • 11
    Canal

    Canal

    Canal

    We help retailers and creators scale revenue through multi-brand selling. Our tools and team make it possible to sell new products online, headache-free, regardless of vertical or back-end. Our pre-built integrations and API make selling with anyone a breeze. Onboarding, curation support, custom solutions, our team is here to help, every step of the way. Find partners, negotiate terms, and send messages, right in the app. Build a collection, bundle your products, and so much more. Explore...
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  • 12
    SellerLion

    SellerLion

    SellerLion

    SellerLion is India's #1 Amazon seller feedback software provider for all Amazon seller who wants increase 100% feedback and reviews. We develop an Amazon review management tool in India at competitive prices, this is a customer communication tool that helps Amazon sellers manage customer feedback, product reviews. We have years of experience with this tool. There are many customers used this tool and improved their product review positive.
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  • 13
    Loop Subscriptions

    Loop Subscriptions

    Loop Subscriptions

    Loop is a Shopify subscriptions app that helps DTC brands to increase AOV & reduce cancellations with help of gamified rewards system & fully customizable subscriber portal. At Loop we want to un-complicate subscriptions for Shopify DTC brands across the world. We want to help DTC community offer world-class experience to their subscribers. So Loop is not just another subscriptions app. We want to become your subscription growth partners.
    Starting Price: $99 per month
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  • 14
    ExpertGuru

    ExpertGuru

    ExpertGuru.ai

    Expert Guru is a retail solution that utilizes AI-powered Personal Shoppers to provide a personalized shopping experience for your customers. Your Personal Shopper offers expert product recommendations and guides customers through their shopping journey.
    Starting Price: 29
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  • 15
    Optimizely Commerce Connect
    Commerce Connect is a PaaS e-commerce backend solution coupled with Optimizely's PaaS CMS to help e-commerce organizations, of any type, create highly customized websites and buying experiences with a two-in-one content and commerce solution. With Commerce Connect, customers can: -Manage content and commerce in one -Build unique, customer-centric brand experiences -Execute sales at global scale -Personalize content and promotions -Integrate 3rd party solutions for increased...
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  • 16
    Synt

    Synt

    Synt

    Engage customers at the right moment with automated, personalized messages that drive higher conversions and repeat purchases based on real-time browsing and purchasing behavior. Synt automates push notifications for your eCommerce store, engaging customers with personalized messages based on their browsing and purchasing behavior. Synt integrates with your eCommerce platform in minutes, allowing you to start sending push notifications to your customers right away. Synt provides real...
    Starting Price: $0
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  • 17
    Adobe Analytics
    Only Adobe lets you mix, match, and analyze data from anywhere in the customer journey. Plus, get versatile reporting, predictive intelligence, and more. Use award-winning tools to turn vast streams of web data into insights that everyone can act on. We welcome data from any channel. Bring it all under one roof to deliver real-time insights based on true 360-degree customer views. We open the door to better decision-making. Use powerful attribution to see behind each conversion and invest...
    6 Ratings
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  • 18
    Firework

    Firework

    Firework

    Looking to engage your customers better? At Firework, we specialize in creating interactive and engaging digital storefront experiences. Our state-of-the-art video commerce solution combines shoppable video and livestream technologies to create a seamless shopping experience that drives sales and fosters deep emotional connections with your customers. But our platform offers more than just an immersive shopping experience. We also provide critical insights into customer behavior...
    1 Rating
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  • 19
    Monto

    Monto

    Monto

    Introducing Monto, an integrated review solution for Webflow. Automagically collect, manage, and display product reviews in your Webflow Ecommerce shop. Use industry standards applied by leading eCommerce brands. No coding required.
    Starting Price: €14 per month
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  • 20
    Navidium

    Navidium

    Navidium

    The #1 platform disrupting traditional shipping insurance by turning lost, stolen, or damaged deliveries into profit for merchants. Seamlessly collect shipping protection fees, keep 100% of those fees, manage claims, and provide stellar customer support throughout your customers' shopping journey with Navidium Shipping Protection. Manage claims in house while leveraging protection fees to cover your losses when an inevitable shipping error occurs. Whatever is left each month becomes your profit.
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  • 21
    SimplyGated

    SimplyGated

    SimplyGated

    SimplyGated is a platform that helps online sellers run sweepstakes for both physical and digital products. It integrates with Shopify, allowing store owners to easily create viral giveaways. To enter these giveaways, customers submit their information and complete actions like subscribing to a YouTube channel. This helps sellers boost engagement and collect valuable customer data, all while driving more traffic and awareness for their brand.
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  • 22
    Kissmetrics

    Kissmetrics

    Kissmetrics

    Accelerate growth by seeing what’s happening on your website and apps. Kissmetrics is ideally suited for SaaS product and marketing teams because we give you the information you need to acquire qualified prospects, convert more trials into paying customers, and reduce churn. Kissmetrics is also suited for ecommerce product and marketing teams because we give you the information you need to optimize your checkout funnel, convert more visitors into loyalists, and increase the lifetime value...
    2 Ratings
    Starting Price: $500.00/month
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  • 23
    ChannelApe

    ChannelApe

    ChannelApe

    Increase conversion with 'customer date promise'. Generate excitement with presell ability. Exceed expectations with real-time visibility and on-time deliveries. And gain recurring customers that boosts your bottom line. All with intelligent inventory and order management software. Gain an inventory and order management software built for high SKU fashion brands looking to offer a best-in-class customer experience. From forecasting how much to manufacture –all the way through returns and re...
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  • 24
    Optoro

    Optoro

    Optoro

    A Complete Returns Solution for Retailers and Brands. Easy for customers. Profitable for retailers. Better for the planet. From customer initiation to warehouse processing and resale, we offer a powerful solution for retailers and brands looking to improve outcomes across all points of the returns process. Drive greater customer loyalty and reduce churn with a personalized, fully-configurable online Returns Experience. Reduce costs by streamlining returns processing and routing with data...
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  • 25
    Littledata

    Littledata

    Littledata

    Littledata pioneered server-side tracking for Shopify, connecting first-party customer data into Google Analytics, Google Ads, Meta Ads (Facebook and Instagram), TikTok, Pinterest and Klaviyo. Reliably linking revenue to marketing channels boosts marketing attribution and fuels higher performing campaigns. For Klaviyo, get more revenue from the same abandonment flows by identifying opted-in customers. For Google, get a tracking upgrade over Google & YouTube app, with Enhanced Conversions...
    Starting Price: Free
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  • 26
    Capillary Insights+

    Capillary Insights+

    Capillary Technologies

    Get Actionable Insights with AI-Powered Customer Analytics & Business Intelligence. Consumers expect brands to know them and their preferences. Capillary Insights+ offers you deeper understanding and critical insights into your consumer’s behavior and preferences. With so many interaction channels today, it’s difficult to know where your consumer has been and how they engage with your brand. Gather consumer data from all touchpoints and get a 360° single view of consumers with a Consumer Data...
    Starting Price: $25,000 per year
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  • 27
    ReturnLogic

    ReturnLogic

    ReturnLogic

    Shopify Returns, Done Right. Reinvent your store's post-purchase workflow with hassle free returns, one-click returns management, and powerful business analytics. We're proud to work with Shopify's most innovative and game changing brands. Hassle free returns for shoppers, time saving automation for your customer success and operations team, and advanced analytics for your management team. Increase customer retention by providing your shoppers with a seamless and hassle free returns experience...
    Starting Price: $300 per month
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  • 28
    Return Prime
    Return Prime is your best returns app and helps you manage all your returns, exchanges, and refunds in one place. It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code, or to their cards. The app is rated 5 stars on the App Store and is being trusted by thousands of merchants across the globe. One of the most important elements...
    3 Ratings
    Starting Price: Free
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  • 29
    Northbeam

    Northbeam

    Northbeam

    The companies that will win tomorrow are the ones that ask the right questions today. Northbeam learns exactly where your revenue comes from, so you can maximize ROI like never before. Snapshots give you important intel, so you can move quickly and share top-level insights with your team. Spend your time on collaboration and development, not busy work. Northbeam lets you customize reports on the fly, so you can find and share new insights.Never miss a thing with custom alerts. You'll know...
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  • 30
    Recom.ai

    Recom.ai

    Recom.ai

    Recom.ai is one of the most popular upsell and cross-sell apps for Shopify, Magento, and BigCommerce merchants. Delivering personalized suggestions to current customers, the app creates credibility, motivates purchasing, and boosts up the conversion rate for a webstore. Upselling and cross-selling are one of the most popular techniques in e-commerce to get more out of your traffic. You’ve spent a lot to bring visitors to your site - add a small effort to convert this traffic more effectively...
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