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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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140 Products for "customer" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    BigCommerce

    BigCommerce

    BigCommerce

    ... customers coming back for more. Turn impossible commerce experiences into reality with the flexibility of open SaaS. Seize market opportunities and unleash new experiences at the speed of your business. Craft content-rich experiences anywhere your audience takes you. Make unifying your backend or powering up with third-party apps a breeze. Scale and grow smarter without complexity holding you back.
    1,067 Ratings
    Starting Price: $29 per month
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  • 3
    Faslet Size Me Up
    Faslet's Size Me Up widget helps your retail customers find the perfect size in just a few easy steps. No measuring tape is required! The size recommendation widget is tailored to your online fashion brand or multi-brand store, both in function and design. Our innovative algorithm ensures your customers will be recommended the right size. The widget itself is easy to integrate and customize, making it the perfect addition to your online retail shop. Faslet provides integrations...
    Starting Price: $199 per month
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  • 4
    Ochatbot

    Ochatbot

    Ometrics

    Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product...
    2 Ratings
    Starting Price: Free
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  • 5
    Attentive

    Attentive

    Attentive Mobile

    Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack. We partner with industry innovators in retail & e-comm, food...
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    1,226 Ratings
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  • 6
    Jasper PIM

    Jasper PIM

    Jasper PIM

    .... Shopify, BigCommerce, Magento) and marketplaces (ex. Amazon, Walmart, Ebay, Google Shopping and over 400 syndicating channels) We also provide Systems Integration Services to all our Enterprise customers looking for an iPaaS 360 multi stack integrations to backend systems like ERP, Accounting, CRM's, and unique frontend platforms. Jasper serves customers all over the world and has a solution that will fit your business needs & budget. Our Solution pricing starts at just $999 USD / month
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    29 Ratings
    Starting Price: $999/month
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  • 7
    CustomerLabs 1PD Ops Platform
    CustomerLabs is a cloud-based digital marketing infrastructure that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency. Track and collect the customer data you want from your website, app, CRM, email, service & offline channels. With identity resolution, you can map anonymous users and their activities across platforms...
    1 Rating
    Starting Price: $99.00/month
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  • 8
    Pandabot

    Pandabot

    Sidepanda

    Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement and effortlessly resolves support queries. Drive conversions, deliver exceptional experiences, and build customer loyalty like never before. Looking to revolutionize your online store's customer experience? Our AI-powered digital Sales Assistant, Pandabot is here to transform how you connect with your customers and drive conversions like never before. * Available 24/7 support bot...
    Starting Price: $19
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  • 9
    Retenzy

    Retenzy

    Retenzy

    Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. With customizable loyalty...
    Starting Price: $19/month
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  • 10
    Competera

    Competera

    Competera

    Competera enhances retailers’ profitability and customer loyalty by leveraging AI to set optimal, customer-centric prices in real time. Our all-in-one platform combines Competitive Data and the Pricing Platform to meet all pricing needs. • Competitive Data provides real-time, high-quality market insights with a 98% SLA, offering a 360-degree market view to uncover trends and optimize pricing strategies. • Pricing Platform utilizes Contextual AI with over 20 demand drivers to deliver real...
    1 Rating
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  • 11
    Feed Image Editor

    Feed Image Editor

    Feed Image Editor

    ... REMOVAL UPSCALE WATERMARKS REMOVAL Another great features of Feed Image Editor: bulk editing of image groups, unlimited number of images, unlimited number of bulk edits, thumbnail gallery, custom template format, image overlap customization, creation of collages from alternative images, change background colour, pre-made colour palettes, generating a colour palette from product colours, dynamic elements from the feed, template activity timing and many more.
    Starting Price: $59/month
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  • 12
    Richpanel

    Richpanel

    Richpanel

    Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, Woo...
    Starting Price: $59/agent/month
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  • 13
    Outfindo

    Outfindo

    Outfindo

    Guide your customers through product selection with a few easy questions and turn browsers into buyers, using ready-made guides based on advanced research and data-processing AI models. Predefined customer-centric questions in human-like conversation for your customers, exactly as they can experience in a brick-and-mortar store. Better than filters and with more engagement than chatbots. All parameters are standardized and translated, with key features enriched with extended information...
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  • 14
    Metrilo

    Metrilo

    Metrilo

    The plug-n-play growth platform for eCommerce brands. eCommerce Analytics, CRM & Email that boost customer retention and help you grow sustainably. With Metrilo’s powerful customer retention analysis, you are able to understand your customers’ lifecycle and keep the relationships going proactively. You will know what campaigns and products stimulate customer loyalty so you can sell more to old customers. Also, you will be prepared for seasonality and typical ups and downs with all...
    Starting Price: $119 per month
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  • 15
    eDesk

    eDesk

    eDesk

    eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive...
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    18 Ratings
    Starting Price: Free
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  • 16
    ReConvert

    ReConvert

    StilyoApps

    ReConvert is a Shopify Upsell App. Turn one-time customers into returning ones. Use our Shopify upsell app to create highly converting thank you pages and Re-Convert your customers when completing a purchase. SIMPLE & FULLY CUSTOMIZABLE. No technical knowledge is necessary. Customize your thank you page with a simple drag-and-drop interface. RETENTION RETENTION RETENTION! Get crucial info like customers' birthdays & get them to subscribe for SMS, Messenger and push marketing. Grow your store...
    Starting Price: $7.99/month
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  • 17
    Fairing

    Fairing

    Fairing

    A new data stream that attributes revenue to marketing channels, automates email personalization, and more. Try it free for 14 days. Get accurate & actionable information from your customers when they’re eager to provide it; no annoying interrogations necessary. A turn-key install that works right out of the box, and stays on-brand. No developer needed (even on Shopify Plus!). We inject your survey automatically. Every minute you're not running a Fairing survey is a minute of your own customer...
    Starting Price: $49 per month
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  • 18
    ReplyDesk

    ReplyDesk

    ReplyDesk

    ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also...
    Starting Price: $0
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  • 19
    AfterSell
    AfterSell™ is a product offered to product/services brands to reach out and stay connected with their customers. AfterSell™ has a host of services that help enterprises design a continuous brand experience for their customers through communication, service, marketing and customized loyalty programs. Continue reading for details of available services. AfterSell™ is a web and mobile-friendly product available as a subscription service for base service offerings and additional services required...
    Starting Price: $34.99/month
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  • 20
    ChannelReply

    ChannelReply

    Threecolts

    Connect all your marketplaces with your Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze or Zoho Desk account in minutes. Watch every buyer message come in with order details displayed on the side. Then answer everything from one screen—it’s that simple. By using powerful tools like automated replies, business rules, and custom-built filters, you can provide personalized support with a fraction of the normal time and effort. That means you can help more customers with a small but mighty team...
    Starting Price: $31 per month
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  • 21
    FeedbackOutlook

    FeedbackOutlook

    FeedbackOutlook

    FeedbackOutlook is a unique amazon feedback and review software. It helps sellers to get more reviews through a personalized and effective email campaign. Find out who has left a negative review through a 24/7 review alert feature. It is 100% compliant with Amazon and a 30 days free trial is available.
    Starting Price: $20 per user per month
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  • 22
    Nimble Sections
    Nimble Sections is a Shopify app designed to enhance your store's customization capabilities. It allows merchants to easily create, manage, and organize dynamic sections on their website without coding. With a user-friendly interface, it empowers businesses to build unique, responsive layouts, improving customer experience and boosting conversions through tailored content placement.
    Starting Price: $30
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  • 23
    Subivi

    Subivi

    Subivi

    We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. We know how frustrating eBay’s messaging and ticketing system can be, which is precisely why you could handle all of your tickets in Subivi without even opening eBay. Upload labels, issue refunds (full...
    Starting Price: $12 per month
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  • 24
    CanisHub

    CanisHub

    CanisHub

    Increase your online store sales by an average 15% by personalizing your customers’ journey using product recommendations, personalized announcements, browser push notifications, email and SMS. CanisHub’s ML-powered personalization platform runs on proprietary algorithms that analyze every interaction from all customers across touch points. Leveraging this data with predictive and statistical models, we build a unique understanding of your customers’ needs and the likelihood of purchase, thus...
    Starting Price: $19 per month
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  • 25
    WISMOlabs

    WISMOlabs

    WISMOlabs

    Provide an outstanding post-purchase experience to customers through shipment tracking, notifications, and more. Generate 20-30X ROI, build brand loyalty and improve LTV by 100%, increase customer satisfaction and reduce WISMO support calls by up to 90% ✅ Generate 20-30x ROI with unlimited marketing possibilities Upload marketing messages, break your customers into segments, and show different marketing assets to different customer segments at different times. ✅ Logistics visibility...
    2 Ratings
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  • 26
    Lifetimely

    Lifetimely

    Lifetimely

    Start making more profitable business decisions backed by the most accurate customer behavior data and month-to-month LTV projections of any Shopify app. Smart business decisions start with an accurate understanding of the true value of your customers. Our Predictive LTV Model calculates the lifetime values of past, current, and future customers to help you grow a more profitable and sustainable D2C brand. Discover which customers drive your present and future profits, then leverage...
    Starting Price: $19 per month
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  • 27
    RoboTurk

    RoboTurk

    RoboTurk

    Prompt customers to rectify and address issues before the order gets shipped out. An address validator is a simple and effective solution to crush address problems. Festive decorations can put your customers in the right mood for shopping. Add prompts to suggest corrections and to alert customers when addresses cannot be verified. Tailor the app to match your needs, you have full control over the colors, messaging, and functionality. Prevent inaccurate addresses that result in returned...
    Starting Price: $0.05 per order
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  • 28
    Segment

    Segment

    Twilio

    Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Per IDC, it’s the #1 CDP in worldwide market share four years in a row (2019-2022). Using Twilio Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Over 25,000 companies use Twilio Segment...
    2 Ratings
    Starting Price: $120 per month
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  • 29
    PPCDATAFEED

    PPCDATAFEED

    PPCDATAFEED

    PPCDATAFEED is your ultimate e-commerce partner, simplifying product feed management, creating templates, and optimizing various product feed files. Easily create custom feeds for multiple platforms while the template editor ensures brand consistency. Manage and optimize all your product data feeds in one web-based online tool with no limits. - Manage all your product feeds in one place - Optimize product feeds with many built-in optimization features - Create and export any xml, csv...
    2 Ratings
    Starting Price: $39/month
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  • 30
    Sufio

    Sufio

    Sufio

    ... invoices when orders are created, paid, or fulfilled in your store. Invoices can be automatically sent to customers by email, or customers can download them from your store. Sufio helps you get paid faster by allowing your customers to pay their invoices online. Create your own unique invoice by customizing colors and elements of your template. Create invoices in the same currency your customers used while shopping in your store.
    Starting Price: $19 per month
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