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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38 Products for "customer" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    Eclipse automates sales, supply chain, warehouse, and financial management for electrical, HVAC, plumbing, and PVF distributors. By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 3
    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
    224 Ratings
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  • 4
    BigCommerce

    BigCommerce

    BigCommerce

    ... customers coming back for more. Turn impossible commerce experiences into reality with the flexibility of open SaaS. Seize market opportunities and unleash new experiences at the speed of your business. Craft content-rich experiences anywhere your audience takes you. Make unifying your backend or powering up with third-party apps a breeze. Scale and grow smarter without complexity holding you back.
    1,067 Ratings
    Starting Price: $29 per month
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  • 5
    Ochatbot

    Ochatbot

    Ometrics

    Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product...
    2 Ratings
    Starting Price: Free
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  • 6
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ... of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 7
    Triple Whale

    Triple Whale

    Triple Whale

    ... DTC metrics - Track and visualize your customer journeys across channels - Easily determine top performing creatives and themes - Gain data insights from our AI with anomaly detection and recommendations We’re building AI to help you reduce errors and operate better across all your tools. Moby by Triple Whale is an AI-powered platform that connects your raw data to intelligent AI agents, transforming it into actionable business insights within seconds.
    484 Ratings
    Starting Price: $100 per month
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  • 8
    Woopra

    Woopra

    Appier

    Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform...
    4 Ratings
    Starting Price: $999/month
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  • 9
    Segment

    Segment

    Twilio

    Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Per IDC, it’s the #1 CDP in worldwide market share four years in a row (2019-2022). Using Twilio Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Over 25,000 companies use Twilio Segment...
    2 Ratings
    Starting Price: $120 per month
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  • 10
    Confer With

    Confer With

    Confer With

    Confer With is a video commerce platform that allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, cross-sell and even add promotions to customer baskets during live video shopping experiences. Confer With blends live video with your eCommerce platform, giving access to your entire catalogue...
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  • 11
    WebMaxy eGrowth
    WebMaxy eGrowth is an all-in-one eCommerce management platform that gives you direct access to customer data & interactions in one place. It integrates your data and tech stack seamlessly and begins to produce marketing reports. Analyze your different marketing channels to learn about their conversions and revenue contribution. Use different attribution models to analyze the performance of distinct marketing channels and make smart investments. Execute customer segmentation to target...
    Starting Price: $99
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  • 12
    Zoko

    Zoko

    Zoko

    Zoko's market-leading WhatsApp catalog tool syncs your website's catalog with WhatsApp and allows customers to buy any product right inside WhatsApp. Stop making high-intent customers leave WhatsApp to pay you. WhatsApp has 500% better open rates than emails. Customers who message you on WhatsApp are your most engaged customers and prospects. Have personalized conversations with them at scale – with Zoko you can engage, qualify, and convert them in real-time, day or night. You won't find...
    Starting Price: $34.99 per month
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  • 13
    Optimizely Commerce Connect
    Commerce Connect is a PaaS e-commerce backend solution coupled with Optimizely's PaaS CMS to help e-commerce organizations, of any type, create highly customized websites and buying experiences with a two-in-one content and commerce solution. With Commerce Connect, customers can: -Manage content and commerce in one -Build unique, customer-centric brand experiences -Execute sales at global scale -Personalize content and promotions -Integrate 3rd party solutions for increased...
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  • 14
    Firework

    Firework

    Firework

    Looking to engage your customers better? At Firework, we specialize in creating interactive and engaging digital storefront experiences. Our state-of-the-art video commerce solution combines shoppable video and livestream technologies to create a seamless shopping experience that drives sales and fosters deep emotional connections with your customers. But our platform offers more than just an immersive shopping experience. We also provide critical insights into customer behavior...
    1 Rating
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  • 15
    Jivox

    Jivox

    Jivox

    Experience a single technology stack for managing personalized ad content delivery, attribution, analytics and insights across all media and eCommerce platforms. Achieve media performance and ROI by delivering the right message at the right time across paid and owned channels – knowing each customer’s intent at every point along their buying journey. Cross-channel analytics and sales attribution via data clean rooms. Collect and process consented real-time consumer engagement events...
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  • 16
    Autoaddress

    Autoaddress

    Autoaddress

    Fast, reliable, and secure address capture that reduces friction and improves data quality for 250+ countries. We’ve developed Autoaddress to provide top-tier automation, optimizing time efficiency and elevating user experience, all within an intuitive and user-centric interface. Autoaddress, established in 2000, elevates user experiences for global businesses. Our technology, backed by extensive global data and strong support, streamlines operations and customer onboarding. By offering...
    Starting Price: $50 per month
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  • 17
    Appath

    Appath

    Appath

    Appath is cloud solution for multichannel eCommerce retailers to centrally manage their inventory, orders, shipping, and customer service. The robust features in an easy-to-use application enable our users to efficiently operate their daily processes and increase sales. Appath is seamlessly integrated with major sales channels such as Amazon, eBay, Shopify, and Magento, as well as major shipping carriers UPS, FedEx, and USPS. Appath is a complete web-based software, allows full control of your...
    Starting Price: $15 per month
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  • 18
    SellerApp

    SellerApp

    SellerApp

    SellerApp connects all the different dots - Marketing, Sales, and Operations into a single platform ensuring growth and success. Flag negative search terms, automatically mine for converting keywords to optimize targeting. Increase conversions while decreasing ad spends and ACoS. Your success is our mission. Whether you are just testing waters or a legend, our knowledgeable customer staff is always available anytime you need support. We're just an email or a phone call away. Each customer...
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    9 Ratings
    Starting Price: $24 per month
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  • 19
    HiPay

    HiPay

    HiPay

    We work closely with our merchants to increase their revenue by improving their success rate and avoiding risk. 360-degree customer data analysis gives us insight into the right payment methods for a merchant’s needs. Customizable scoring combines payment rules, business rules, and customer data with machine learning to grow revenue, protect against fraud, and avoid chargebacks. Industry-leading data and analytics to explore actionable customer insights, drive conversion, increase revenue...
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  • 20
    BeePlugin

    BeePlugin

    BeePlugin

    At BeePlugin innovation meets eCommerce excellence! We are a cutting-edge WordPress and WooCommerce Plugin development company, revolutionizing the digital landscape with our customized solutions. Let's delve into the world of BeePlugin and explore some of our highest rated creations: Buy One Get One Free Discount: Delight your customers with enticing promotions, encouraging increased sales through our Buy One Get One Free discount solution. The price of this plugin is $49 for a single...
    Starting Price: $49/year
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  • 21
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 22
    Algolia

    Algolia

    Algolia

    Algolia is a search and discovery API platform for building powerful and composable experiences while solving for relevance with AI and configurable rules. Algolia Search enables our customers to design and implement unique search experiences using the design language of their choice. Algolia Recommend is a robust API that allows you to add “frequently bought together” and “related items” into any digital experience with as little as 6 lines of code.
    5 Ratings
    Starting Price: $0
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  • 23
    Mixpanel

    Mixpanel

    Mixpanel

    At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products. Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in...
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    8 Ratings
    Starting Price: $89 per month
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  • 24
    PaySimple

    PaySimple

    PaySimple

    PaySimple is the leading payments management solution for service-based businesses, powering the cashflow of over 20,000 companies nationwide. PaySimple builds long-term partnerships with companies to drive growth providing flexible payment and billing solutions and personalized customer service to suit their distinct business needs. With a robust API, PaySimple is a trusted technology partner for payment integrations; natively handling cashflow within SaaS products and mobile applications.
    1 Rating
    Starting Price: $59.95/month
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  • 25
    Monetizze

    Monetizze

    Monetizze

    Everything you need to boost your online sales. Ensure high conversion, practicality, security, and access to the largest affiliate network, with personalized support, focused on the growth of your business. Build your strategy with key funnel features and achieve high conversion. Customize and test various checkout templates for your audience and secure more sales. Manage your results with a dashboard, reports, and real-time notifications. Offer an experience with your brand in the best style...
    Starting Price: Free
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  • 26
    Measmerize

    Measmerize

    Measmerize

    Measmerize offers a seamless size recommendation solution for fashion retail brands. Shoppers can easily access the size advisor from any product page in the online store and receive accurate size recommendations covering apparel, footwear and kids. Sizing inaccuracies often lead to costly returns and frustrated customers. Measmerize leverages advanced AI technology to deliver a reliable and accurate size recommendation solution for fashion retail brands. By analyzing a wide range of data...
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  • 27
    PriceKit

    PriceKit

    Smart Trade Applications

    PriceKit helps you to react quickly to the changes of your competitors' prices and product availabilities. The first pricing decision support system based on smartpricing™ technology.
    Starting Price: €24.90
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  • 28
    Algonomy Social Proof Messaging
    Social Proof converts real-time data about your shoppers and products into messages that accelerate conversions and drive up sales. It helps instill shopper confidence and trust with real-time visibility into trends, popularity, and purchase metrics. Its pre-built templates and controls allow you to customize the design, select the page type, and choose the message placement without developer support. Further, you can A/B test variants to determine which one is driving your business metrics.
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  • 29
    Ordazzle

    Ordazzle

    ETP Group

    ... that the right products reach the right customers at the right time and cost. Ordazzle keeps you on top of things with updates on vital information on revenue, product performance, SLA achievements, and more through an intuitive dashboard.
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  • 30
    GoDaddy Online Bookkeeping
    ... to download, install or update. Simply sign in from any device and there it is – waiting for you. Online selling – made easy. Customized, professional invoices in under 5 minutes. Get paid faster, so you can devote more time to building your business. Track time spent per customer to understand costs, or to transfer to an invoice to bill. You'll be able to see when an invoice has been viewed or paid, set auto-reminders and accept payments online. Getting paid just got easier.
    Starting Price: $4.99 per month
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