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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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295 Products for "customer" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps and offers developer-friendly APIs for custom solutions. ...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Hightouch

    Hightouch

    Hightouch

    Hightouch is the leading Composable CDP and AI Decisioning platform that empowers companies to activate their data warehouse to power personalized marketing and business operations. Trusted by leading organizations like PetSmart, Warner Music Group, Chime, Aritzia, and Whoop, Hightouch enables anyone to deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Hightouch’s Composable Customer Data Platform collects behavioral events, resolves identities into Customer 360 profiles, builds audiences, syncs data to over 200 destinations like ad platforms and CRMs, and analyzes the results of marketing campaigns— all from the cloud data warehouse.
    439 Ratings
    Starting Price: $350 per month
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  • 3
    Faslet Size Me Up
    Faslet's Size Me Up widget helps your retail customers find the perfect size in just a few easy steps. No measuring tape is required! The size recommendation widget is tailored to your online fashion brand or multi-brand store, both in function and design. Our innovative algorithm ensures your customers will be recommended the right size. The widget itself is easy to integrate and customize, making it the perfect addition to your online retail shop.
    Starting Price: $199 per month
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  • 4
    Ochatbot

    Ochatbot

    Ometrics

    ...Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. ...
    2 Ratings
    Starting Price: Free
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  • 5
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    ...By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 6
    KatanaPIM

    KatanaPIM

    Katana BV

    KatanaPIM - the single source of truth for your product information. With KatanaPIM, you can easily collect, enrich, and validate your product data, ensuring that your customers always receive consistent, complete, and accurate information. By providing your clients with rich, relevant, and channel-specific information, you can improve customer experience, increase customer loyalty, and boost your sales. With faster time-to-market, you can outpace your competitors and get your products to market quicker than ever before. ...
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    8 Ratings
    Starting Price: $399 per month
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  • 7
    Froonze

    Froonze

    Froonze

    ...Make it easy for customers to resume their shopping journey with a recap of the items they recently explored. Customers can easily change their account passwords at any time, without having to contact support. You can fully customize how customers can redeem the points for discounts and rewards. Use email marketing to notify your customers about their recent activity and encourage new actions.
    Starting Price: $5 per month
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  • 8
    CustomerLabs 1PD Ops Platform
    ...Back your marketing decisions by capturing accurate customer data with CustomerLabs.
    1 Rating
    Starting Price: $99.00/month
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  • 9
    Attentive

    Attentive

    Attentive Mobile

    Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack.
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    1,226 Ratings
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  • 10
    Richpanel

    Richpanel

    Richpanel

    Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket.
    Starting Price: $59/agent/month
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  • 11
    Chord

    Chord

    Chord

    ...Our platform will bring you closer to your customer than ever before. Chord gives teams a holistic understanding of each customer from across every function of your business so that you can have the right conversations with the customer at the right time. Creating meaningful relationships with your customers is dependent upon gaining and retaining their trust.
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  • 12
    Outfindo

    Outfindo

    Outfindo

    Guide your customers through product selection with a few easy questions and turn browsers into buyers, using ready-made guides based on advanced research and data-processing AI models. Predefined customer-centric questions in human-like conversation for your customers, exactly as they can experience in a brick-and-mortar store. Better than filters and with more engagement than chatbots.
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  • 13
    Retenzy

    Retenzy

    Retenzy

    Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. ...
    Starting Price: $19/month
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  • 14
    ShoppingGives

    ShoppingGives

    ShoppingGives

    ...This two-sided value proposition drives new incremental customers to the retailers that are both high-intent and highly engaged shoppers. Change Commerce builds both trust and loyalty for the brand, translated into higher conversion rates, increased AOV, and lower cart abandonment for the retailer. By understanding a customer’s non-profit affinity through aggregated data, retailers are now enabled to re-engage and communicate to customers in a new way, through a message of giving.
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  • 15
    Onward

    Onward

    Onward

    ...Your all-in-one solution for a world-class customer experience. Drive repeat purchases with credit and incentives that delight your customers & foster loyalty. Our white-glove installation team handles everything. An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth. Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.
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  • 16
    Channelwill

    Channelwill

    Channelwill

    ...Easy to customize your brand loyalty program and motivate shoppers to earn points & redeem custom rewards to boost your customer's retention rates and increase sales. Provide live chat, chatbot, and helpdesk, and enable your support team to automate repetitive tasks, and personalize interactions to provide an outstanding experience that wows customers.
    Starting Price: $9.99 per month
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  • 17
    Varsgen

    Varsgen

    Varsgen

    The Varsgen Authenticator can be used to authenticate customer identities and for smart communication with customers. Varsgen uses its patented token technology along with SMS and email to further authenticate customer’s identity and devices. The device tracking add-on for Varsgen Services identifies devices as they move across networks and enhances the ability of Varsgen services to detect fraud.
    Starting Price: $250 per month
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  • 18
    Pandabot

    Pandabot

    Sidepanda

    .... * Available 24/7 support bot and real-time support * Syncs with products to give customized recommendations * Customize the chat widget to match your store theme
    Starting Price: $19
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  • 19
    Decile

    Decile

    Decile

    ...As a first step, use our analytics tools to gain insights about the potential opportunities and top challenges related to your business goals. With your customer and transaction data joined in Decile’s data platform, our rich offering of third-party customer attributes provides unique ways to segment your customers, as well as your business. With our interactive e-commerce reports, audience comparison tools, and custom analytics dashboards, discover cohorts to track and act on.
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  • 20
    Honeycomb Upsell Funnels
    ...Post-purchase offers have a significant impact on your average order value. Show an upsell offer right after the initial payment is made. Customers can claim your offers without re-entering their payment details. Pop an offer as customers are heading for the checkout. Convert customers after the initial purchase is made. Offer a better version of a product or complimentary products with ease. Built-in funnel conditional flow in case customers decline your first offer.
    Starting Price: Free
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  • 21
    Metrilo

    Metrilo

    Metrilo

    The plug-n-play growth platform for eCommerce brands. eCommerce Analytics, CRM & Email that boost customer retention and help you grow sustainably. With Metrilo’s powerful customer retention analysis, you are able to understand your customers’ lifecycle and keep the relationships going proactively. You will know what campaigns and products stimulate customer loyalty so you can sell more to old customers. Also, you will be prepared for seasonality and typical ups and downs with all the accumulated behavior data. ...
    Starting Price: $119 per month
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  • 22
    Fairing

    Fairing

    Fairing

    ...Avoid the weeks-long implementation process of a bloated martech tool, and start streaming data directly from the source, your customers. Collect meaningful, actionable insights before paying us a dime. Use our most requested feature to get clarity on your customer’s responses. Get that crucial second layer of attribution data, without the clutter of a complicated form.
    Starting Price: $49 per month
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  • 23
    ReplyDesk

    ReplyDesk

    ReplyDesk

    ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ...
    Starting Price: $0
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  • 24
    Frontnow Advisor
    Reinvent your pre-sales customer journey with conversational AI and have your customers make the right buying decision. Wow customers, increase average order value and boost sales with a personal concierge to help resolve your customers' queries and fulfill their underlying needs. Keep your customers on your website by giving them the information they're looking for, ensuring a stress-free shopping experience through expert guidance.
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  • 25
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ...End-users also benefit from many different modules such as inbound transportation management, wire cutting, voice picking, and slotting, just to name a few. PathGuide understands, whether it’s a single DC with dozens of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 26
    eDesk

    eDesk

    eDesk

    ...It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
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    18 Ratings
    Starting Price: Free
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  • 27
    ReConvert

    ReConvert

    StilyoApps

    ReConvert is a Shopify Upsell App. Turn one-time customers into returning ones. Use our Shopify upsell app to create highly converting thank you pages and Re-Convert your customers when completing a purchase. SIMPLE & FULLY CUSTOMIZABLE. No technical knowledge is necessary. Customize your thank you page with a simple drag-and-drop interface. RETENTION RETENTION RETENTION! Get crucial info like customers' birthdays & get them to subscribe for SMS, Messenger and push marketing. ...
    Starting Price: $7.99/month
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  • 28
    Lifetimely

    Lifetimely

    Lifetimely

    Start making more profitable business decisions backed by the most accurate customer behavior data and month-to-month LTV projections of any Shopify app. Smart business decisions start with an accurate understanding of the true value of your customers. Our Predictive LTV Model calculates the lifetime values of past, current, and future customers to help you grow a more profitable and sustainable D2C brand. Discover which customers drive your present and future profits, then leverage their transaction data to find more of them. ...
    Starting Price: $19 per month
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  • 29
    Govalo

    Govalo

    Govalo

    Whatever the occasion, customers want to find the perfect gift. Yet many online stores treat gifting as an afterthought, either missing features essential to the gift experience or relying on bulky workarounds and outdated solutions. Create an enhanced gifting experience for your store with the customization you need and the personalization your customers want.
    Starting Price: $79 per month
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  • 30
    BrandLift

    BrandLift

    BrandLift

    BrandLift Loyalty is a powerful Shopify app designed to help e-commerce businesses increase repeat purchases and build lasting customer relationships. Key features include customizable loyalty programs, points-based rewards, VIP tiers, and seamless integration with Shopify stores. Perfect for small to medium-sized merchants looking to enhance customer engagement, improve retention rates, and drive revenue growth—all without the complexity. With an intuitive setup and real-time analytics, BrandLift empowers businesses to reward their customers effortlessly.
    Starting Price: $0
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