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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2423 Products for "customer" with 2 filters applied:

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  • 1
    Fitle

    Fitle

    Fitle

    Our sizing solution recommends the right size for each of your customers. Depending on their morphology and preferences. When your customers doubt their size, they don't buy, or worse, they purchase elsewhere. When your customers don't know their size, they buy two sizes and return one. When your customers have a bad experience with a product, they don't come back. Fitle recommends the best size to each of your customers based on their age, height, weight and body shape.
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  • 2
    PlusMargin

    PlusMargin

    PlusMargin

    Combining behavioural psychology and AI, we use the most effective persuasion strategies to motivate your customers. Increase your revenue while gaining deep customer insights. Persuasion strategies that motivate each unique customer into taking action. With our research-based, comprehensive framework of persuasion strategies, discover the most effective way to influence every unique customer. Build a comprehensive psychological profile of your customers with PlusMargin. Your marketing efforts...
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  • 3
    Yalo

    Yalo

    Yalo

    Our AI-powered agent will let you create workflows that will boost your revenue and decrease your costs by automating customer conversations. Gather data and insights on your customers to better understand their mobile customer journey. Integrate our platform with the tools your business relies on. Allow business owners to order your products through messaging apps, saving money, effort and time. Take another step into digital transformation by setting an online store on top of messaging apps...
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  • 4
    Milano Commerce

    Milano Commerce

    Milano Software

    Your customers will have the ability to shop the latest products any time of the day or night, and from anywhere in world. Milano Commerce will provide a seamless shopping experience for your customers by bridging the gap between your physical store and your customers. Run your eCommerce business with powerful features designed to scale with you as you grow. We’ve put all the tools you need in one place, so you can focus on maximizing your sales. Run your eCommerce business with powerful...
    Starting Price: $ 199 per month
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  • 5
    Helioz Configurator

    Helioz Configurator

    Helioz Technologies

    Making sure you are buying the right product without wasting time is a big win! The Helioz Configurator is an essential web-based tool for simple to complex mechanical, electromechanical, and architectural products. Efficient product configuration solutions are the difference between winning and losing business. An outstanding digital customer experience on your website will keep your customers and prospective customers coming back day after day. Filter products by application, keyword...
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  • 6
    Dabadu XRM
    Never miss any opportunity to engage with your customers. Keep track of customer's birthdays and ownership anniversaries. Leave notes to easily remember customer's likes and dislikes. From vehicle deliveries to promotional events, our XRM keeps everyone on the same page. Perfectly align even the largest of teams. We care about our customer's customers. Help your customer's connect to the right team to find their dream vehicles.
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  • 7
    Macha

    Macha

    Macha

    Macha ensures that your support teams don't need to "learn a new tool". Our AI just hands off the customer to your support agent on your existing support tool. Don't worry, the hand-off has relevant context. Our team will help you throughout the onboarding process. Right from adding your products and policies, to managing integrations with your other support apps to getting the widget added to your website, we'll be there to guide you throughout. Our team will also observe the performance...
    Starting Price: $39 per month
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  • 8
    Optix

    Optix

    Optix

    Optix is the ultimate solution designed to simplify and enhance your experience on Magento 2. Bid farewell to coding complexities as Optix empowers you to effortlessly launch your eyewear shop within the Magento 2 ecosystem. Stand out from the competition with Optix's revolutionary prescription lens selector. This feature not only redefines the customer's journey by making lens customization intuitive and engaging but also streamlines managerial tasks. Optix's user-friendly interface ensures...
    1 Rating
    Starting Price: $1200
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  • 9
    Kopia

    Kopia

    Kopia

    By allowing customers to realistically visualize themselves in items, we help you increase conversion, reduce returns, and get actionable data on your customers. Understand your customers better. Know which customers are trying on which products so you can hyper target them. With our size recommendations, we help your customer know what size to get and help you reduce returns. Customers who try items on are almost 3-4x more likely to make a purchase.
    Starting Price: $750 per month
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  • 10
    Gainsight

    Gainsight

    Gainsight

    Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture...
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  • 11
    Tradepoint Ecommerce

    Tradepoint Ecommerce

    Tradepoint 360

    Tradepoint Ecommerce Shopping Cart and CMS allows businesses running Tradepoint Enterprise to provide customers with a cutting edge ecommerce web site with shopping cart, and customized content all while integrating order fulfillment, customer service, knowledge base, and press releases into a single cohesive whole.
    Starting Price: $850.00/one-time/user
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  • 12
    Userpilot

    Userpilot

    Userpilot

    Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code...
    Starting Price: $249 per month
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  • 13
    Starred

    Starred

    Starred

    Improve retention, boost client loyalty, and watch return on investment grow with Starred, a feedback software solution. Starred approaches feedback from the perspective of the respondent, which increases the growth of response rates. Starred enables users to act on real-time actionable insights, prioritized by client segment.
    Starting Price: $329.00/month
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  • 14
    Mention Me

    Mention Me

    Mention Me

    Mention Me's software powers referral marketing and customer retention for 400+ brands worldwide, including Farfetch, PrettyLittleThing and Zipcar. Mention Me Refer incentivises word-of-mouth to turn customers into brand advocates. Mention Me Retain ensures your loyal customers keep coming back. Our fully customisable customer journey offers 20 languages, 15 reward types and 16 sharing methods including unique name share feature that delivers 35% more referrals. Optimise performance...
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  • 15
    Olark

    Olark

    Olark

    Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring...
    2 Ratings
    Starting Price: $17.00/month/user
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  • 16
    Jetcommerce

    Jetcommerce

    Jetcommerce.io

    Create beautiful, bespoke commerce experiences on one of the most powerful platforms. All in one Commerce Suite with Point of Sale, Marketing Automation, SEO Console and more built natively within the platform. Connect customer data from multiple tools including Jetcommerce, other Cart Platforms, Email Marketing, Customer Support, Point of Sale and ERP. Create up-to-date, complete customer profiles to personalize customer support, campaigns, and in-app experiences. Powered by Richpanel. Get...
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  • 17
    Easyence

    Easyence

    Easyence

    Easyence is the only Customer Infastructure dedicated to data-driven retailers. Join 240+ businesses that use Easyence Customer Data Platform and Apps to deliver memorable customer experience. Easyence collects customer events (products, stores, etc.), leverages your current models with smart algorithmes to serve your business, and provides a complete toolkit of applications to your marketing team. Know more about our Saas products • Easyence Data Platform : collect and unify your...
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  • 18
    Netcore Cloud
    Netcore Customer Engagement & Experience is an intelligent full-stack platform that gives you the power to redefine growth. Full stack growth platform for marketers, product and growth managers. Grow your conversion, retention, and revenue with Raman's game-changing predictive intelligence. Marketing and product leaders at customer-centric brands trust Netcore to deliver a world-class customer experience. Powerful, easy to use intelligent customer engagement platform helping you increase...
    1 Rating
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  • 19
    DontGo

    DontGo

    DontGo

    Utilizing Artificial Intelligence and Exit Intent Technology, the DontGo chatbot learns how your customers search for information online and the bot appears when a visitor moves to exit your site, converting more browsers into buyers. 92% of web visitors leave a site without taking action, don’t let them go without a fight. A customer is on your site. Maybe they’ve been browsing your offerings, maybe even put something in their shopping cart. But they get cold feet… maybe they think they need...
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  • 20
    TADA

    TADA

    TADA

    We help businesses to improve sustainability by retaining your customer better. We go #BeyondLoyalty. Our platform helps you retain customers longer using memberships, subscriptions, referrals, digital rewards & more. TADA provides an end-to-end customer retention platform for businesses to accelerate growth, improve sustainability, and maximize Customer Lifetime Value. Additionally, We connect businesses with each other to collaborate within our network. How does it work? We provide...
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  • 21
    Salesforce Commerce Cloud
    Grow faster with ecommerce built around your customers with Salesforce Commerce Cloud (formerly Demandware). Stay ahead of your customers with a single, agile commerce platform built on the world’s #1 CRM. When you connect Commerce Cloud 360 and Slack, you can collaborate and adapt quickly, unify the customer journey, and drive success from anywhere with customer-centric commerce built for every industry. Grow revenue and relationships with a completely connected digital customer journey. Unify...
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  • 22
    Packhelp

    Packhelp

    Packhelp

    Design & order custom packaging. Without a hassle. The one place to get your custom packaging. In all its shapes, forms and numbers. With Instant Quotes on many of our products, you don't need to wait for quotations. At Packhelp, you get to see prices of wholesale packaging quantities immediately. Go green with Packhelp! Read about our sustainability mission and find out which products will help your brand become a pioneer of eco-friendliness.
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  • 23
    KONFIGEAR 3D Product Configurator
    KONFIGEAR’s 3D Product configurator (CPQ) allows customers to personalize your products to their hearts’ desire. With real-time visualisation and feedback, your customers can view the product and the selected options in 3D and even in augmented reality and virtual reality! Using product configurators for ecommerce helps B2B websites. Industrial firms find that highlighting services and products is simpler when employing quality 3D product customizer. Are you manufacturing custom parts...
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  • 24
    Blutag

    Blutag

    Blutag

    Easily let customers order and re-order products using voice. Increase sales by letting customers ask for coupons and deals. Increase customer engagement by providing product search/personalized recommendations from your brand. Easily let customers find the nearest store. Inform customers of events at their local store. Match customers to more products through simple voice searches and increase impulse purchases by reducing friction. Customers receive personalized recommendations using AI so...
    2 Ratings
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  • 25
    maya.ai

    maya.ai

    Crayon Data

    Boost your revenues by 3-7%. Activate dormant customers and increase spends across your portfolio. Provide customers with an intelligent mix of recommendations based on repeat behavior. This leads to significant revenue growth. Transform raw data to personalized customer experiences, across your digital ecosystem. Curate and launch campaigns in under 45 minutes. Choose from pre-configured and themed campaigns across categories. Maximize customer spends through the year. Kill spam by delivering...
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  • 26
    Releva

    Releva

    Releva

    Releva is the ultimate customer data platform for B2B and B2C eCommerce. It combines a powerful product demand and cash flow forecasting engine with state-of-the-art product positioning and recommendations engine for the omnichannel to deliver more than 2x growth year-over-year. In a world of ever-increasing awareness of customers’ personal data collection and usage, Releva uses a data-driven approach to automate your growth and increase your revenues. You can bring back unique personalization...
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  • 27
    MyAlice

    MyAlice

    MyAlice

    Guide your customers through a custom buying experience. In just a few questions, they'll find the perfect product for them based on their responses. Find customer data, order history, and inventory status right at your fingertips so that you can create or update orders without ever leaving the dashboard. Leverage your customer data to build data-driven customer profiles, run personalized ads, and recommend new products. Get detailed sales conversion data, generate automatic customer...
    Starting Price: $15 per month
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  • 28
    VLC Magento Connector
    It integrates Magento2 with Microsoft Dynamics 365 Business Central orders, items, customers, inventory VLC Magento Connector enables both Microsoft Dynamics 365 Business Central and your Magento e-Commerce Webstore to connect in an end-to-end, two-way integration to get your Webstore up and running with Real-Time data like products and their inventory and more. It is a Full Integration that supports Schedule based synchronization of data (like products, product Inventory, Product Sales...
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  • 29
    VividWorks

    VividWorks

    VividWorks

    We help retailers, manufacturers and designers create a premium online experience with a true-to-life product representation in fully viewable 3D. Our platform works with any eCommerce and any device with a browser. It can support any product type with unlimited product combinations. Make your online selling like real. Accurately display your entire product portfolio, and showcase all available product variants in real-time in true 3D. Let customers see the product in 4K resolution, rotate...
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  • 30
    SalDist eCommerce

    SalDist eCommerce

    NOI Technologies

    Fully personalized native mobile apps (Android and iOS), to increase, engage and retain your customers. An eCommerce website created considering all small things which delight customers and search engines. Our customers have seen a significant increase in sales, resulting in more revenue. Also, quick personalization/customization reduced significant time to go to the live date. PWA solution, letting customers have buying experience like native mobile app. Let customers provide comfort to choose...
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