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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Jasper PIM

    Jasper PIM

    Jasper PIM

    .... Shopify, BigCommerce, Magento) and marketplaces (ex. Amazon, Walmart, Ebay, Google Shopping and over 400 syndicating channels) We also provide Systems Integration Services to all our Enterprise customers looking for an iPaaS 360 multi stack integrations to backend systems like ERP, Accounting, CRM's, and unique frontend platforms. Jasper serves customers all over the world and has a solution that will fit your business needs & budget. Our Solution pricing starts at just $999 USD / month
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    29 Ratings
    Starting Price: $999/month
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  • 2
    pirobase

    pirobase

    pirobase imperia

    The buying process and the customer journey have changed fundamentally. Today, customers expect consistent product information and compelling marketing content across all media and touchpoints. Product experience management focuses on presenting products in a convincing and entertaining manner to potential customers making them an experience. The basis for this are reliable and relevant product information, which are distributed dynamically and personalized for omnichannel marketing. Product...
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  • 3
    Kontainer

    Kontainer

    Kontainer

    ..., photo consent tools, brand guidelines, AI tagging, product text generation and translation, custom formatting, approval workflows, smart search, GDPR compliance, sales tools, and branded landing pages. With over 20 years of experience, we provide expert guidance for a smooth and successful implementation. Book a free demo and discover how Kontainer can support your team.
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    575 Ratings
    Starting Price: $500/month
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  • 4
    Advizia
    Advizia is the industry-leading Guided Selling and Product Information platform from MCS, designed for manufacturers and channel partners of feature-rich or complex products. It is like having your most knowledgeable salesperson available for any customer, anytime, anywhere. Advizia's proven benefits include: Increased revenue because customers feel confident in their purchasing decisions. Improved customer satisfaction as a result of the impressive speed of the Advizia product advisor and its...
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  • 5
    4ALLPORTAL

    4ALLPORTAL

    4ALLPORTAL GmbH

    Unlock the full potential of your product data with 4ALLPORTAL, a scalable, modular platform that seamlessly integrates PIM and DAM to meet the dynamic needs of marketing teams across industries. Whether you choose On-Prem or Cloud, we offer the flexibility to match your unique business requirements. Centralize all assets – images, videos, documents, and product information – for unmatched consistency Update once, publish everywhere – ensure your product content is automatically...
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    61 Ratings
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  • 6
    inRiver PIM
    Built for end users and secure enough for IT teams, inriver is at the heart of creating great e-commerce experiences today and in the future. Empower your buyers anyplace, anytime! Thriving in today’s digital world means delivering stellar customer experiences across every catalog, marketplace, and touchpoint. It doesn’t matter if you’re B2B, B2C, or both, all buyers want a personalized experience. Product information management (PIM) powers those experiences. Easy to use, intuitive, and secure...
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  • 7
    Magnitude Agility PIM

    Magnitude Agility PIM

    Magnitude Software

    With Agility® PIM at the heart of an end-to-end omnichannel strategy, your products will captivate and convert. Any company selling products or services today needs to excel at delivering contextual, comprehensive and flawlessly consistent product information to today’s ever-evolving and always-connected customer. In a world where the number of channels, touchpoints, versions, and profiles is infinite, protecting and enriching customer relationships means anticipating every need and satisfying...
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  • 8
    Goaland PIM
    Provide shoppers with the right information at the right time and give them a customized product experience on each selling channel with the Goaland PIM solution. Import all your product information into the PIM and prepare your data through a single interface. Create effective workflows and customize your product data in an organized manner: translate into the right language, adapt to each country and target, validate. At any time, publish customized product information adapted to each profile...
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  • 9
    Attribytes

    Attribytes

    Attribyes

    ... trading partners aligned and focused on sharing good clean content. FILLING THE VOIDS. Norpac Foods is using the Attribytes Customer Void Matrix to get new cases and new customers. COMPLETE VISIBILITY. With a vast redistribution network, Fabri-Kal is using Attribyte’s unique reporting features to get complete visibility into which products are redistributed and which customers not buying.
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  • 10
    deinPIM

    deinPIM

    deinPIM

    deinPIM offers a robust Product Information Management (PIM) system that stands out by providing customers with the full system, including source code access. deinPIM centralizes all product data and connected media files (MAM), enhancing accuracy, consistency, and efficiency across multiple channels. Tailor the software to your exact needs with features like product and media management, bulk processing, and seamless API integrations. Extend functionality with custom extensions and manage...
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  • 11
    Propel

    Propel

    Propel Software Solutions

    Delight your customers and shareholders with compelling and profitable products. Buyers have evolved. Supply chains are in chaos. The very definition of a product has been upended. Yet product development technologies have not kept up. A new approach is needed. One that focuses on customer and patient outcomes. That helps product companies place the right bets. That engages markets with compelling products and experiences. We call this product value management (PVM). Efficiently develop...
    Starting Price: $73.00/month/user
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  • 12
    Dynamicweb

    Dynamicweb

    Dynamicweb

    Dynamicweb offers a cloud based eCommerce suite. We enable customers to deliver better digital customer experiences and to scale ecommerce success through our Content Management, Digital Marketing, Ecommerce, and Product Information Management solutions. Combining Content, PIM, Ecommerce and Marketing. Deliver powerful customer experiences across devices, languages and channels. Grow, optimize and drive new revenue to your B2B or B2C business. Segment and target your customers, then personalize...
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  • 13
    Eyebase

    Eyebase

    Eyebase USA

    More control. More accuracy. More integrations. More flexibility. More everything. eyebase enables you to intelligently bring together disparate, siloed digital assets to improve efficiency. Relate any asset to any other asset, create your own custom metadata, implement workflows, and easily get data in, and get data out. Workflows. Improve efficiency and coordination between your teams, partners, and customers using eyebase event-driven workflows. Relationships between entities. eyebase...
    Starting Price: $5000 one-time payment
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  • 14
    Flxpoint

    Flxpoint

    Flxpoint

    Flxpoint connects your supply chain to your sales channels and fully automates ecommerce operations. Sell at scale without manual processes or custom development slowing you down. Simply connect your supplier data integrations with our “no code” mapping tool, dedicated team of EDI/API developers, or our directory of 250+ pre-built supplier integrations. A modern PIM built for automating the sourcing and controlling the data for thousands of products across multiple suppliers and data sources...
    Starting Price: $999 per month
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  • 15
    Zetpy

    Zetpy

    Zetpy

    Zetpy is an omnichannel data platform, it allows one control panel to Sync Products, Inventory, Customers and Orders with Top South East Asia marketplaces (Lazada, Shopee), Shopping Cart Platforms (Shopify, WooCommerce), Cloud Point of Sales (Xilnex, Storehub) and also Accounting Software. (Quickbooks, Xero, SQL, Autocount) Features - Easy to Use, Mobile Friendly UI - Future Proof, Extensible via API - Support Multiple Accounts per Marketplace (Eg 5 Shopee or 4 Lazada Accounts...
    1 Rating
    Starting Price: Fromn $35/m
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  • 16
    Fynd

    Fynd

    Fynd

    At Fynd, we build modular tech infrastructure customized to support your omnichannel goals and transform the way you do retail. Fynd is a multiplatform technology company specializing in retail-tech solutions aimed at delivering exceptional customer experiences. The company offers a unified and composable commerce platform that includes products such as Fynd Store OS for smart retail store and staff management, Fynd Storefront for building ecommerce websites, and Fynd Commerce APIs for seamless...
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  • 17
    MarketStudio

    MarketStudio

    QUESTUDIO

    The MarketStudio Suite is a web-based software offering for small, medium and large enterprises, which customers can use to browse, manage, and publish rich product content to Print, Web and Dealer Portals from anywhere/anytime. MarketStudio Suite includes several versatile products and modules that include - Product Information Management (PIM), Online Catalog Portal, Visual Catalog Portal, eCommerce Website, Catalog Automation, PDFxPress Portal and InStudio Plugin Print Publishing using...
    5 Ratings
    Starting Price: $190.00/month
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  • 18
    MaPS System

    MaPS System

    MaPS System

    Power your data management to create a rich and unique consumer experience across all sales channels. MaPS System's PIM meets the specific needs of all business sectors. Improve product information quality and deliver a great customer experience across all your sales channels! Product data from different existing sources is collected, centralized and organized in the PIM solution. Then all the synchronized data is enriched and managed by PIM users. Finaly the personnalized and contextualized...
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  • 19
    Wynshop

    Wynshop

    Wynshop

    Wynshop (formerly ThryveAI) is a brand of Mi9 Retail, a leading provider of enterprise retail software. Wynshop builds on the company’s years of experience providing cutting-edge e-commerce solutions to the world’s largest grocery retailers. Wynshop software is modular, scalable, and intelligent, enabling retailers to deliver digital storefronts, optimized fulfillment, and personalized shopper experiences to grow their businesses profitably. Our mission is to help our customers fulfill...
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  • 20
    Wynd

    Wynd

    Wynd

    The Wynd platform has been thought out to answer retailers' transformation stakes. It is natively omnichannel and enables you to offer all customer journeys. Set up innovative purchase journeys. Improve client satisfaction by better and quicker addressing your clients' demands. Cash-in of all physical or web orders from a unique interface. Improve your margins by reducing your costs. Optimizing in-store order preparation and improving operational efficiency of the supply chain. The Wynd Picking...
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  • 21
    Simple Retailpath
    Get your products from vendor to market swiftly, creating a seamless customer experience with rich product information. Produce stunning marketing promotion collateral from a single source of truth with collaborative and approval tools. Integrate with multiple e-commerce marketplaces with customised product information. Manage vendors, control retail production and connect merchandising in one solution. Enrich your product information for a seamless digital customer journey across multiple...
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  • 22
    Ergonode

    Ergonode

    Ergonode

    Ergonode takes your product information management experience to the next level by easily distributing content to various markets in any desired language. Discover a new dimension of product information management with Ergonode. Attract your customers' attention and improve their experience. Increase your sales with designing great product cards’ layouts. When you need to edit multiple product datas, it’s faster and easier to use a well-known spreadsheet. Again, we have reinvented it to improve...
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    20 Ratings
    Starting Price: €299 per month
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  • 23
    PIM-Plus

    PIM-Plus

    PIM-Plus™

    PIM-Plus™ refines and revolutionizes the Product Information Management (PIM) space thorough our brilliant WordPress based platform that easily integrates to your ERP and CRM to enable your sales and e-commerce channels directly or through syndication. PIM-Plus™ allows full customization to ensure it meets your company's specific needs. No cookie cutter, one size fits all deployments. Your PIM Your Way! Unlimited SKUs, Unlimited Seats, Unlimited Roles, Unlimited Possibilities, Unlimited...
    1 Rating
    Starting Price: $60,000.00/1 time
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  • 24
    Pimcore

    Pimcore

    Pimcore

    Pimcore is an all-in-one platform and headless PIM for omnichannel publishing and customer experience management. With Pimcore, you can create and distribute digital experiences across any channel, track user engagement, manage customer relationships and more. Loved by developers, agencies, and enterprises: The Pimcore Platform™ is an advanced open-source platform trusted by over 110,000 companies worldwide. It offers state-of-the-art solutions for digital asset management (DAM), product...
    1 Rating
    Starting Price: $0
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  • 25
    censhare

    censhare

    censhare

    censhare is a Universal Content Management platform which centralizes and automates all content and processes to give our customers the freedom to create engaging content and customer experiences across all channels. censhare is a platform with content at its heart. This allows for both central management and global sharing of content, no matter what the channel, touch point, language or customer expectation. We enable companies to grow by turning the creativity of their staff into great...
    Starting Price: $1000.00 per month
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  • 26
    PlanPlus Online

    PlanPlus Online

    PlanPlus Online

    Building better business begins by building better people. PlanPlus Online Business Edition is the only software product that combines a proven personal productivity engine used by over 15 million people with powerful Customer Relationship Management system. With collaboration, sales, marketing, and project management features, PlanPlus Online’s Business CRM solution enables productivity and ensures accountability within your organization.
    Starting Price: $12 per user per month
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  • 27
    EKR Orchestra
    The all-in-one Portal PIM CMS DMS DAM PXM LMS platform for your valuable information. Support your customers on their Customer Journey with the right solution and the best expertise. Your customers can get to know you through dozens of different information channels. For their experience to be the best possible, it is essential to foresee every possible opportunity to meet and feed it with the most suitable information. EKR Orchestra is the integration of all modules. Often in companies...
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  • 28
    Click2Buy

    Click2Buy

    Click2Buy

    The most efficient buyer’s journey for brands. Benefit from free qualified traffic to your physical and online points of sale. A 100% free solution to capture intentional traffic, communicate your offers, and highlight your services. Brands rely on a wide range of digital media (company website, display ads, videos, social media ads, marketing, etc.) to enhance the value of their products and positioning. These communications generate traffic for your points of sale. Geolocation, contact...
    Starting Price: Free
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  • 29
    e-Pim

    e-Pim

    NG15 Ltd

    e-Pim is an established PIM (product information management) software solution and service which allows our customers to centralise and automate all their product data needs end to end. With the help of industry leading data specialists you can now clean, organise and channel all your product information out to relevant platforms, websites, customers and partners. Our service is best know for the following USPs: 1) We do ALL the heavy lifting at the beginning to uplift and clean...
    Starting Price: £2495 set up + £348 (BASIC) pm
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  • 30
    Pivotree

    Pivotree

    Pivotree

    Pivotree designs, builds, and manages frictionless commerce experiences for brands and their customers around the world. When customers trust they can find, buy, and get the products they want, when and how they want, we call that experience frictionless commerce. And Pivotree is leading the charge. Our clients rely on us for strategic planning, implementation, support, and managed services as they journey toward a frictionless commerce future. Pivotree’s portfolio of digital solutions, managed...
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