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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    SocialLadder

    SocialLadder

    SocialLadder

    ... recruiting, onboarding, tasks, and payments from one place. Leverage machine learning to identify top customers and influencers from your database, turning them into high-performing brand advocates. Engage ambassadors with customizable chat, push notifications, and interactive message boards. Assign real-world and online tasks effortlessly, empowering your ambassadors to market through your customers, not just to them. Witness the transformative power of ambassador marketing. Join SocialLadder
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    20 Ratings
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  • 2
    Alhena

    Alhena

    Alhena.ai

    Alhena AI is an intelligent chatbot and shopping assistant platform designed to elevate eCommerce customer support and sales. It provides personalized shopping experiences by recommending products to customers, automating common customer service tasks, and reducing operational costs. By integrating with existing eCommerce platforms such as Shopify and WooCommerce, Alhena AI offers seamless automation of returns, order tracking, and more complex queries, ensuring faster customer support...
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  • 3
    Emplifi

    Emplifi

    Emplifi

    Convert followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). Make your brand shoppable. Deliver easy shopping experiences your customer crave on their favorite social platforms. Show them you care. Power great customer service and care experiences with AI-powered tools and targeted insights. Empathize with customer needs instantly and amplify the right brand experiences at every touchpoint. Emplifi gives you everything you need...
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  • 4
    WebMaxy WhatsApp Commerce
    WebMaxy WhatsApp Commerce can help you reach, engage, convert, and retarget customers. You can create and run WhatsApp campaigns to get customers with personalized marketing. Target customers based on their product browsing history and encourage them to make the final purchase. Don’t let your abandoned cart customers go forever. Bring them back to your website by offering them special offers and discounts through WhatsApp. Once a customer places an order, send them order confirmation...
    Starting Price: $25/month
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  • 5
    Socialsales.io

    Socialsales.io

    Socialsales.io

    We make it easy for anyone to share your brand and sell your products online. Your ambassadors get a personalized customer activity feed showing which customers clicked their link and when they viewed their videos. One timeline, every customer touchpoint. No more guessing. Have meaningful conversations. Quickly identify which resources are resonating with your customers. With the daily stats dashboard, your ambassadors can easily see which resources are being viewed, clicked, and even led...
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  • 6
    Pixlee TurnTo

    Pixlee TurnTo

    Pixlee TurnTo

    Paving the way for customer-powered commerce, Pixlee TurnTo allows marketers and ecommerce executives to integrate UGC and Influencer Marketing with text-based customer content like Ratings & Reviews, Checkout Comments, and Community Q&A — without any additional technical resources required. This combination puts the customer at the center of marketing, and creates content proven to boost revenue, brand affinity, and engagement. Using Pixlee TurnTo, brands surface the user...
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  • 7
    Popsell

    Popsell

    Popsell

    Popsell is an innovative platform to enable brands to build a new Social Commerce business model. With Popsell, each employee and each customer become a new point of sale! Gather your customers and employees around your brand and create moments of exchange, inspiration and co-creation. Trust our community coaches and our gamification system to boost the activity of your members. Delegate the sale of your products thanks to the digital and personalized stores of each of your members and create...
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  • 8
    Bazaarvoice

    Bazaarvoice

    Bazaarvoice

    ... with authentic customer content search engines love. Be there in all the moments that matter. Connect with people so they buy with confidence, no matter where they shop. Ensure you have content wherever and whenever people research — in-store, on your site, and on social — worldwide. Put buyer insights to work. Learn about your shoppers using our robust tools. Develop better products, create more powerful marketing, and deliver inspiring shopping experiences.
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  • 9
    Verint Community
    Verint Community is a community-led social commerce platform that creates business opportunities from customer collaborations. Social commerce platforms help businesses to drive sales through online communities, and Verint Community’s customizable, interoperable, fully-featured platform leads the way for socially-driven e-commerce. Community’s forum features deliver social engagement for your organization by providing you with the right customer insights to make data-driven decisions. An active...
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  • 10
    Confer With

    Confer With

    Confer With

    Confer With is a video commerce platform that allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, cross-sell and even add promotions to customer baskets during live video shopping experiences. Confer With blends live video with your eCommerce platform, giving access to your entire catalogue...
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  • 11
    Paloma

    Paloma

    Paloma

    Paloma helps eCommerce businesses sell directly to customers in Facebook and Instagram Messenger, with automated personal shopping conversations. Get started with a template to help customers find the right product, or learn about how your product will work for them. Monitor your leads, sales, conversation funnel, click breakdowns, and behavioral insights to better understand how, and what, to sell to your audience. At Paloma, we're motivated by the new wave of online commerce, happening...
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  • 12
    hello24

    hello24

    Hello24.ai

    Sell on WhatsApp using our commerce, marketing & chatbot suite. Engage your customers on their preferred channel! Power your business with our conversational commerce suite today. Now Sell on WhatsApp. We help companies build strong customer relationships through WhatsApp – the world’s most popular messaging app. “Carry-out” your ordering, delivery, and checkout processes over WhatsApp with hello24’s cutting-edge ecommerce WhatsApp chatbot Deploy marketing campaigns in seconds. Upload...
    Starting Price: $15 per month
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  • 13
    OctaShop

    OctaShop

    Octashop

    OctaShop Commerce is a fully Omni-channel compliant system that gives customers a seamless phygital online to offline (O2O) experience with total recognition. OctaShop Commerce platform has been architected with a core engine concept across multiple categories and business models and it allows for a great degree of flexibility to customize the product offering based on business needs. Octashop successfully completed 15 years offering in Technology, Consulting & managed services in the most...
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  • 14
    Social+

    Social+

    Social+

    Boost in-app engagement, retention and revenues. Easily add pre-built social and community features to your app. Collect first-party data and unlock AI-powered insights to drive app growth. Add social features to your app in days. With our ready-to-use SDKs, APIs, and UIKits, you can embed the most popular social features in your app or website in no time. Harness the power of your first-party data with AI to enhance your business strategy and unlock new growth opportunities. Maximize your...
    1 Rating
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  • 15
    Shopmatic

    Shopmatic

    Shopmatic

    Shopmatic is an international eCommerce company that was launched with the intent of helping anyone going online, succeed in selling their products and services. We are the only company to enable the entire ecosystem of selling online, for our customers. From developing their own unique web store to listing them on marketplaces & social channels, to giving them insights on how to sell online, we help customers manage everything that is required to help them grow their business! What drives us...
    Starting Price: $20 per month
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  • 16
    Markable Creators
    Markable Creators helps influencers to effortlessly create their own social eCommerce shop and line of products, connecting them with the best sellers. Increase your sale numbers within 3 weeks*. Get access to the most intelligent social selling tools. Reach and grow your target audience through the right influencers, and build customers’ loyalty to your products.
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  • 17
    Duel

    Duel

    Duel

    ... passion brands. The platform scales management of the brand’s relationship with thousands of their advocates through Advocacy Programs that engage, retain and drive word-of-mouth sales. The platform combines different advocacy tools (including brand challenges, UGC, referrals, loyalty, affiliates and surveys), under one platform so brands can build rich, customer membership clubs and VIP programs with airline style ‘status’ tiers, groups and segmentation.
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  • 18
    Shopware

    Shopware

    shopware AG

    Shopware is an open commerce platform powered by Symfony 5.4 and Vue.js 2.6 that is used by some of the largest brands, retailers and manufacturers across B2C, D2C and B2B industries and supported by a huge worldwide community of developers, agencies and merchants. Shopware combines a headless commerce core with a digital experience management to create outstanding shopping experiences that stick in the consumer's mind. As a leading digital commerce system, Shopware gives its customers...
    Starting Price: $600/month
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  • 19
    Sparkly

    Sparkly

    Sparkly Live

    Video commerce is already huge, so we have developed a video production platform that sells. It’s time to showcase your products to customers! Improve your sales, get new customers, generate leads, boost conversion. And do it all without involving a team of video professionals. Finally you can. Plan and manage your live streaming sessions with our timeline. Just drag and drop widgets onto the plan and simply click to launch actions while streaming. Sparkly is fully integrated with any media you...
    Starting Price: $50 per month
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  • 20
    SiteVibes

    SiteVibes

    SiteVibes

    .... SiteVibes user generated content platform helps you climb the mountain of social data and present relevant engaging products and promotions for your customers to discover. Increase catalog exploration and time on site and share relevant information easily with the immediate implementation of SiteVibes. The fastest, easiest way to dynamically increase customer engagement and online conversions. Connect with your fans and bring an Instagram like experience to your website.
    Starting Price: $62.5 per month
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  • 21
    Live Story

    Live Story

    Live Story

    Easily design product-focused content grids, galleries, or layouts in custom formats. Edit and update your layouts quickly, simply, and as often as you need to. Seamlessly integrate Live Story with Magento 2, Shopify and Salesforce Commerce Cloud to get the best of both platforms. Live Story will automatically render an SEO-optimized version of your layouts and allow you full independence in execution. Live Story™ implements familiar, easy-to-use tools to gauge and monitor the performance...
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  • 22
    SleekFlow

    SleekFlow

    Sleekflow Technologies Limited

    SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify communication channels into one single platform. Integrating with your own CRM or e-commerce platform, you can build a teams of AI Agent that can reply, and act on behalf of you. Customizable workflows supercharge human-AI collaboration for faster conversions. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the...
    Starting Price: Free
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  • 23
    Flip

    Flip

    Flip

    Get Flip’s app and swipe to watch honest video reviews from real customers. Flip is a social commerce destination where you can discover products by flipping through instantly shoppable content posted by other people within the Flip community, and order through a one-click checkout, with free same-day shipping for $25 or more. Flip allows every shopper to become a creator by posting video reviews of their purchases and earning commissions based on engagement and sales through their content...
    Starting Price: Free
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  • 24
    Instantecom

    Instantecom

    Instantecom

    ... website’s progress on a month-to-month basis. You will also have the option to generate invoices, export to CSV and also print all of your orders. You can search for a specific order or you can filter them for time, update, status etc. Below this section is where you will see all of the orders made through your website. You can view the customer’s name, the products, the price they paid, payment type, order type, the status showing whether they have paid or not and also shipping and order time.
    Starting Price: $12.26 per month
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  • 25
    MERV

    MERV

    MERV.io

    ..., MERV will take care of the rest. On MERV, a blogger has his own personal manager (MERV Agent) who helps administer the store, hold promotions, negotiate with manufacturers, help release products under the blogger's private label, and much more. A professional MERV team is working on the development of the platform and the blogger’s store, which provides fulfillment and customer service.
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  • 26
    Caast

    Caast

    Caast

    ... into your customer experience. In one click, they can access an ergonomic interface that allows them to consult the caasts on mobile and desktop computers. They ask their questions directly during the live shows, their questions are automatically highlighted or moderated. They access the reruns and find the answers to their questions. A click on a question takes them directly to the right timing!
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  • 27
    Salsify

    Salsify

    Salsify

    Deliver the product experience today's consumers demand with Salsify, a top-rated product experience management (PXM) platform trusted by leading brands. Salsify brings together the power of product content management, a broad commerce ecosystem, and actionable insights into a single solution. Thus, empowering brands to provide exceptional shopping experiences to customers across every touchpoint. The world's leading brand manufacturers, such as Coca Cola, Bosch, and gsk, rely on Salsify...
    2 Ratings
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  • 28
    PromoRepublic

    PromoRepublic

    PromoRepublic

    PromoRepublic is a social media marketing solution with content distribution workflows for small businesses, agencies, franchise and multi-location brands. With our intelligent products, you can easily distribute editable content, schedule it based on AI, manage multiple clients or locations, run local ads, and stay on top of the results.
    3 Ratings
    Starting Price: $9/month
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  • 29
    Flaminjoy

    Flaminjoy

    Flaminjoy

    ... role in the customer decision journey. Deliver your best content anywhere. eCommerce, social media, in-store or even on a stadium. Possibilities are endless. Skyrocket your social media marketing performance with a powerful martech ecosystem.
    Starting Price: €99 / month
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  • 30
    Taggbox

    Taggbox

    Taggbox

    ... content. Tagbox’s host of features streamlines the entire process. Whether it's customers sharing their experiences through images, reviews, or ratings, Tagbox's UGC uploader allows them to instantly contribute and showcase this content across any marketing channel.
    1 Rating
    Starting Price: $39.00/month
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