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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2422 Products for "customer" with 2 filters applied:

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  • 1
    Qualaroo

    Qualaroo

    ProProfs

    Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel...
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    9 Ratings
    Starting Price: $64/Month 20% off
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  • 2
    Oho Fashion App
    Boost sales by giving mobile shopping apps to your customers to submit online orders. Increase, retain and engage your customers with your full-fledged branded native eCommerce apps. photoshop comes with branded native Android and iOS apps, which gives you full mobile commerce capabilities. Our website gives you everything you need to delight customers, make Google happy, boost sales, and generate more revenue including themes and personalization. With OhoShop’s progressive web app (PWA...
    Starting Price: $25 per month
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  • 3
    iDesigniBuy

    iDesigniBuy

    iDesigniBuy

    Looking to offer Configurable Products on your eStore? Get a high-performance ecommerce product configurator by iDesigniBuy and give the best in class experience to your customers. iDesigniBuy has discovered what it takes to empower your business to the next level of success. We can offer a perfect extension for your business with a diverse and creative suite of product configurator software offering customized product designing, while letting you decide to let your customers build their own...
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  • 4
    SmarterCommerce Ecommerce

    SmarterCommerce Ecommerce

    Premier Group Consulting

    The increasing digital commerce demand from both B2B and B2C buyers places an incredible obligation on organizations to adapt their sales channels to exceed customer expectations. Organizations consequently need a connected commerce solution that addresses all sales-channel demands in a unified and integrated fashion. SmarterCommerce is architected from the ground up to leverage integration and connectivity to exceed customer expectations. Enable control of the customer experience to leverage...
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  • 5
    OrderStorm

    OrderStorm

    OrderStorm

    Energize your online business with the ecommerce solution that integrates into your existing website seamlessly. Sell B2C, B2B, physical products, services, downloadable products, and even events on one platform. Achieve excellent customer service with fully integrated CRM and order management. To excel in customer service, order and customer management must be smooth and efficient. OrderStorm eommerce offers Order Management CRM through a Notes screen on the bottom of every order, product...
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  • 6
    camos CPQ
    CPQ software (Configure, Price, Quote) is the digital link between customers and production. Core functions are product configuration (configure), pricing (price) and quote creation (quote). The software is consistently orientated towards the customer’s needs. It selects suitable products for each use case. Rules ensure that the configuration is correct to enable all subsequent processes to start seamlessly. Using a modularised variant system, standardized function modules can be intelligently...
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  • 7
    Qmaze

    Qmaze

    Quadriceps Products

    Qmaze is a powerful and easy-to-use quotation and product configurator Qmaze will create easier, faster and more reliable quotes and orders for you. Qmaze connects your ERP, CRM or development environment with your e-commerce. The possibilities are endless: inside your own organization, on the internet or through a dealer portal. A correct and complete quotation and order with the Qmaze product configurator. Your customers can quickly and easily create a quote and order via the web. You build...
    Starting Price: $200.00/month
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  • 8
    Emarsys
    Deliver the predictable, profitable outcomes that your business demands. And the highly personalized omnichannel experiences that your customers deserve. Eliminates silos and unifies customer data through an open architecture and API to drive more intelligent omnichannel engagement. Rapidly aligns business objectives with proven, industry-specific customer engagement strategies crowdsourced from leading brands. Delivers true 1:1 customer personalization across all channels and devices...
    1 Rating
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  • 9
    Woopra

    Woopra

    Appier

    Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform...
    4 Ratings
    Starting Price: $999/month
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  • 10
    nShift

    nShift

    nShift

    The global leader in parcel delivery management and shipment. This enables our customers to deliver a better customer experience, improve customer satisfaction, provide a full range of delivery options, create new revenue opportunities, and develop sustainable delivery options. This empowers them to achieve scalable and strategic growth. By helping improve customer loyalty and the customer experience. Automate the entire delivery management process to ship anywhere. We are a strategic growth...
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  • 11
    Algonomy

    Algonomy

    Algonomy

    Algonomy’s real-time CDP helps marketers provide consistent personalized customer engagement in the moment. It enables real-time activation of audiences by unifying customer identities across online and offline channels for a single view. It is built for retail with the ability to track customer behavior using 1,200+ measures and dimensions out of the box. It uses ML algorithms to create micro-segments, throw up deep insights and uncover marketing opportunities throughout the customer lifecycle.
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  • 12
    Namogoo

    Namogoo

    Namogoo

    Namogoo is the world’s first Digital Journey Continuity platform, enabling over 250 leading global brands to deliver unstoppable journeys for their customers. Namogoo's platform shapes the customer journey to fit each and every shopper by real-time removal of roadblocks and hesitations from the customer journey and delivering what’s needed to keep the customer journey on track. clearing the path to purchase and reducing journey abandonment. Orchestrate, manage and act upon all journey data...
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  • 13
    CustomerHub

    CustomerHub

    CustomerHub

    Break free from the hamster wheel by selling your expertise online. Ditch the technical headaches with our hassle-free software. Activate your free 30-day trial today. Charge customers to get access to your digital products, online courses, and more. Give your customers 24/7 access to a convenient self-service account portal. Automate permissions, content delivery, account management, and more. Manage, protect, and automatically deliver all of your premium content. Upload and stream all of your...
    Starting Price: $49 per month
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  • 14
    Userlist

    Userlist

    Userlist

    Behavior-Based Customer Messaging. Perfect for Your SaaS. Onboard and engage your SaaS users with targeted behavior-based campaigns. Choose the right channel — email or in-app messages — to deliver the right information when your users need it the most. Onboard your users with automated behavior-based campaigns. Deliver the right information at the right time. Trigger automated email campaigns based on what users do (or don’t do) in your product. Choose the right channel for each message...
    Starting Price: $99 per month
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  • 15
    VisCircle

    VisCircle

    VisCircle

    Improve the emotional product experience of your customers through 3D visualizations. As an agency for 3D visualizations, we produce 3D configurators , animations and renderings tailored to your target group and individually. We develop 3D visualizations based on WebGL that run flawlessly on all end devices such as desk PCs, notebooks, tablets and smartphones as well as all popular browsers such as Chrome or Firefox, regardless of the platform. Our 3D visualizations are used in the areas of web...
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  • 16
    Octane AI

    Octane AI

    Octane AI

    All-in-one platform for Quizzes, Facebook Messenger & SMS automation, and opt-in tools. Collect customer insights with engaging quizzes and grow marketing lists faster with customizable opt-in tools. Recommend the right products to solve customer problems and personalize your marketing. Foster stronger customer experiences that encourage repeat purchases and build lifelong relationships. Use a Shop Quiz to personalize the shopping experience and drive up AOV & opt-ins. Create buyer profiles...
    1 Rating
    Starting Price: $29 per month
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  • 17
    Zoovu

    Zoovu

    Zoovu

    Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce...
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  • 18
    ClearSale

    ClearSale

    ClearSale

    As a merchant, nothing is more important to your company than revenue. We believe fraud should never prevent you from realizing that revenue. We also believe your fraud protection solution should never get in the way of your customer experience. ClearSale provides the only complete fraud solution that addresses chargebacks and false declines — ensuring you can maximize your revenue and approve every order your good customers place with you. For website orders, as soon as the customer lands...
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  • 19
    Salesfloor

    Salesfloor

    Salesfloor

    Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Salesfloor is an award winning platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver...
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  • 20
    Vizury

    Vizury

    Vizury

    Whether you’re an eCommerce store, a retail giant, a tech app, or a DTC brand, Vizury’s unmatched technology helps you create the best possible experiences for each customer. Vizury breaks the silos between all your customer touchpoints, web, app, email, messaging apps, and physical stores. Our platform helps you boost revenue by bringing customers back to your website, mobile app and retail stores. Vizury has helped global retail and ecommerce brands acquire and retain customers for over 10...
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  • 21
    Reccodo

    Reccodo

    Reccodo

    Boost your sales by creating personalized experiences that will turn your users into loyal customers, with personalized product recommendations and search results. Present the most relevant products to your customers based on current and past behavior. Predict possible product combinations and present them as a bundle. Drive higher basket value by automatically providing complementary products to your customers and creating a seamless experience! Present the most relevant products on your...
    Starting Price: €39 per month
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  • 22
    Punchout Catalogs

    Punchout Catalogs

    Punchout Catalogs

    Punchout enable your platform today and start selling to B2B Customers. Punchout Catalogs makes it easy to do B2B business with your customers using cXML and OCI connectivity for a tightly integrated experience everyone will love. Get closer and more tightly integrated with your customers to boost your sales. Punchout Catalogs offers pre-built integrations for Magento, Shopify, Spryker, and BigCommerce, and a turn-key B2B platform with PunchOut Express. Connect with your customers for carts...
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  • 23
    PromoStores

    PromoStores

    ShopWorks

    PromoStores promotional products eCommerce solutions was designed for screen printing, embroidering, promotional products, and decorated apparel companies who want a web store to sell and fulfill finished (or pre-printed) products, such as embroidered t-shirts, custom decorative clothing, promotional products, and other print wear. The promotional products eCommerce solution is also often used to create branded web stores for large to mid-sized customers of companies using OnSite business...
    Starting Price: $70 per site
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  • 24
    Beauty Matching Engine

    Beauty Matching Engine

    Beauty Matching Engine

    Target customers using dynamic personalization and intelligent curation at every shopping touchpoint to drive more revenue. Target customers using AI driven personalized recommendations to enhance customer experience. AI driven personalized emails, triggered at the right moment with the right content. Personalize category and product listing pages in real-time by sorting the products as per user's behavior on the website. Capture customer data via Virtual Beauty Assistant. Use the “beauty...
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  • 25
    RestSend

    RestSend

    RestSend

    Efficient Whatsapp conversation assistant, showing your customers, automatically responding to keywords, taking care of customers. The labor cost is high and there are no standard operation tools. Have difficulty in understanding user needs, and the conversion rate is not high. Enabling enterprises to fine operation and efficient transformation. In the form of text, emoji, and link, it can meet the requirements of personalized welcome messages configuration in multiple scenarios. Making good...
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  • 26
    VNTANA

    VNTANA

    VNTANA

    VNTANA can help your business implement 3D & AR at scale in less time than you think with the world’s first purpose-built 3D content management system. The VNTANA platform allows you to upload existing 3D designs or 3D scans and instantly create an immersive 3D eCommerce and web-based augmented reality experience to wow customers. Patented algorithms ensure your 3D models load fast with the highest quality images in any channel on any device. Enterprise security ensures all of your 3D models...
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  • 27
    Snipp

    Snipp

    Snipp

    Our modular customer acquisition, engagement and retention platform enables multichannel brands across industries to implement omnichannel, objectives-led, ROI-driven, data-rich programs. Brands can run simple one-off reward-based promotions to ongoing loyalty programs and periodic rebate marketing programs, all from a single technology vendor. Create instant win games, sweepstakes GWP, and social media campaigns for consumers to win big while having fun. Setup, legal and fulfillment too...
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  • 28
    Returnista

    Returnista

    Returnista

    The fastest growing merchants offer a great returns experience. Returnista is a returns management platform that helps you get the most out of your returns process. E-commerce is changing. Companies that are winning ensure an optimal customer experience at every touchpoint of the customer journey. Companies that do not do this are left behind. Get real-time insight into all your returns from all over Europe. See where a return is at any time. Inform customers in real time, and see the number...
    Starting Price: $99
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  • 29
    Butter

    Butter

    Butter Payments

    Butter is ending involuntary churn for direct-to-consumer and SaaS subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth. How do we do it? We build and deploy custom machine learning algorithms that analyze each individual failed payment, enabling us to determine the optimal approach and timing for retrying the transaction. Unlike traditional retry solutions that employ a generic "one-size-fits-all" approach, our tailored...
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  • 30
    iDIN

    iDIN

    CM.com

    Request verified personal data from a user's bank via iDIN to register a new customer. Use iDIN as age verification for your products or services for consumers aged 18 or older. New users can register and securely log in without a username and password using iDIN. iDIN is a service provided by Dutch banks with which a customer can confirm his identity safely and easily online. After all, he has already identified himself when opening a bank account. Your customer selects his or her bank, logs...
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