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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2422 Products for "customer" with 2 filters applied:

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  • 1
    Champion

    Champion

    Champion

    Champion is an AI-powered customer marketing platform that helps you engage your happiest customers and build lasting relationships that deliver ROI. In the era of efficient growth, customer advocacy is no longer a nice-to-have, but a need-to-have. Champion arms you with an AI-enabled platform to create unquestionable value that your CFO can't ignore. Build an operationalized advocacy strategy that goes beyond silos, and generates momentum at every point in the customer journey. Identify hidden...
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  • 2
    3D Source Product Configurator
    3D Source offers photo-realistic 3D interactive configurators that enable product companies of all sizes to leverage 3D technologies for both sales teams and customers. Proven to increase sales and customer engagement, 3D Source configurators enable brands to create dynamic, catalog quality images that can be manipulated with a simple point and click. Configure one product or a whole scene so your customers can visualize your product in an environment closer to their space.
    Starting Price: $1000.00/year
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  • 3
    EasyStore

    EasyStore

    Exabytes Ecommerce

    Grow your customers base from different sales channels and have full access to their information for customer relationship management. From first customers to repeat customers, our marketing tools help increase your customers' desire to place order and generate repeat purchases that lead to a higher conversion rate. We provide a centralized platform for you to simplify daily operation such as managing orders, inventories and customer information across all sales channels. All of the important...
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  • 4
    Qwik-Order

    Qwik-Order

    DMS Systems

    DX+ Qwik-Order is a Web-based B-2-B “Parts Portal” customized for DMS customers as a hosted, fully "back-end" integrated e-Commerce service that provides your customers with a 24 x 7 real-time ordering, cataloging & customer service solution. DX+ Qwik-Order provides the lowest cost of order processing available today & accounts for a significant portion of a DMS customer’s sales volume when deployed.
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  • 5
    Incentiwised

    Incentiwised

    Incentiwised

    Incentiwised is an AI-powered loyalty marketing suite for businesses across multiple domains such as Retail, Hospitality, Automotive, and Healthcare. that tracks the complete journey of a customer with a brand and make sure they are hooked for long. It is the brainchild, a product of Hyperspace consulting- A corporation based in the UK, which is a leader of the tech-consulting business. Incentiwised ensures you stay at the top of your marketing game with the amalgamation of tech- geniuses...
    2 Ratings
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  • 6
    Brikl

    Brikl

    Brikl

    Brikl is the world's leading provider of e-Commerce MicroStore technology for custom and promotional businesses and suppliers. Set up team shops, club shops, company shops, and more in just 15 minutes. Brikl offers a range of specialist features that will help you grow and scale, including bulk embellishment and placeholders, custom reporting tools, an admin portal, and supplier integrations.
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  • 7
    Colorlab

    Colorlab

    Spectrum Group

    Receive customer designs and orders in one place and set up a cost-effective workflow with Colorlab. Save countless hours of communication and translate your customers' designs rapidly into printed products using all tools available in Colorlab. Let your customers design products with the most intuitive designer available. View, edit and export their designs in one place. Install easily on any online store with available integrations. Receive customizations from your customers without time...
    Starting Price: €89 per month
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  • 8
    Bingage

    Bingage

    Bingage

    AI-enabled all in one Marketing Suite for restaurants. Bingage Marketing suite provides e-wallet, Cashback program, Feedbacks, Referral marketing, 7+ Automated campaigns & Actionable Analytics to run the personalized campaign and boost customer retention. Many loyalty programs exist today, but surprisingly they don’t provide any customer retention. Bingage replaces these traditional program with its unique loyalty solution! Feedback is important but analyzing those feedback on real-time is very...
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  • 9
    Rokt

    Rokt

    Rokt

    Rok Ecommerce: Use award-winning machine learning to personalize the most relevant products, services, ads, and experiences for each customer from cart to confirmation page. Identify the right product for each customer using advanced machine learning technology to increase average order value (AOV) and eliminate distractions. Rokt applies data science to instantly understand each customer in the Transaction Moment and then recommends the next best action based on your business objectives...
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  • 10
    Plantt

    Plantt

    Plantt

    Your customer support should be amazing. Plantt identifies bottlenecks in your customer experience processes and uses AI to automate and optimize them. Learn what customers are asking in real-time, Identify bottlenecks, and get actionable insights that drives business decisions. Tag, route and answer customers inquiries in seconds with AI Assistants that meet customers' expectations. Meaning: no more decision trees, no need for engineers. Built for customer-facing professional, anyone in your...
    Starting Price: $250 per month
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  • 11
    Packlane

    Packlane

    Packlane

    Custom packaging can turn your brand into the total package with full customization, instant quoting, and fast turnarounds. Select a size, a quantity, and start designing. Add images, text, and any color your brand requires. As you design you'll see an instant quote so you know exactly what your final order will come to. No matter the size of your order, you'll get the best boxes at prices to match. Pick your style, design your custom boxes, and get an instant quote. Orders ship within 10 days...
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  • 12
    Varsgen

    Varsgen

    Varsgen

    The Varsgen Authenticator can be used to authenticate customer identities and for smart communication with customers. Varsgen uses its patented token technology along with SMS and email to further authenticate customer’s identity and devices. The device tracking add-on for Varsgen Services identifies devices as they move across networks and enhances the ability of Varsgen services to detect fraud. Device tracking follows the trail of fraudsters making illegitimate purchases. Varsgen Complete...
    Starting Price: $250 per month
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  • 13
    Intice

    Intice

    intice

    Move beyond the simple lead forms of the past and provide your customers rich modern engagements on your dealership website. From scheduling a test drive at home, at work or at the dealership – to allowing a customer to get pre-qualified and receive their FICO® Score right on your website. Providing your customers the ability to receive a real offer for their vehicle in real time or completing every step to purchase a vehicle online with advanced Digital Retailing Technology. Most of your...
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  • 14
    Ultra Commerce

    Ultra Commerce

    Ultra Commerce

    eCommerce, but not as you know it - flexible commerce for exactly the right customer experiences with the selling tools to grow your business. A platform that works for your unique business. The commerce platform focused on moving customers beyond – addressing pressing pain points today and in the future. Our comprehensive platform equips businesses that are scaling in both size and complexity with everything they need to accelerate growth. Your customer’s experience doesn’t end at checkout...
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  • 15
    pirobase

    pirobase

    pirobase imperia

    The buying process and the customer journey have changed fundamentally. Today, customers expect consistent product information and compelling marketing content across all media and touchpoints. Product experience management focuses on presenting products in a convincing and entertaining manner to potential customers making them an experience. The basis for this are reliable and relevant product information, which are distributed dynamically and personalized for omnichannel marketing. Product...
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  • 16
    Pandabot

    Pandabot

    Sidepanda

    Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement and effortlessly resolves support queries. Drive conversions, deliver exceptional experiences, and build customer loyalty like never before. Looking to revolutionize your online store's customer experience? Our AI-powered digital Sales Assistant, Pandabot is here to transform how you connect with your customers and drive conversions like never before. * Available 24/7 support bot...
    Starting Price: $19
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  • 17
    Siena

    Siena

    Siena

    Empathic AI customer service that's almost human. The autonomous chat platform designed for commerce that combines the best of human empathy and intelligent automation to transform the way you operate and engage with customers. Delight customers with amazing conversational customer service. Breathe life into your brand by crafting AI Personas.
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  • 18
    Zoho Thrive
    Zoho Thrive is the ultimate platform for managing and growing loyalty and affiliate programs. By offering an integrated approach, businesses can easily set up customer reward systems while also incentivizing affiliates to promote their brand. With real-time performance tracking, Zoho Thrive helps businesses identify high-performing strategies and optimize their marketing efforts. Whether you’re focused on retaining loyal customers or expanding your customer base through affiliates, Zoho Thrive...
    Starting Price: $29/month
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  • 19
    ConvertML

    ConvertML

    ConvertML.ai

    Predictive customer insights platform seamlessly combines qualitative and quantitative data, offering Qual+Quant analysis, Zero Party Data insights, and code-free simplicity. Discover a smarter way to understand customer behavior. Pre-built connectors and open to 100+ integrations. Try ConvertML today.
    Starting Price: $150 per month
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  • 20
    Intellecta AI

    Intellecta AI

    Intellecta

    Intellecta is trained on your company's data and uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta enhances your social media presence by automatically liking, replying to comments and DMs, and moderating by flagging and removing negative comments to protect your brand's reputation and ad spend. Extract real-time insights from your social networks, email, and chat to understand customer interactions with your brand...
    Starting Price: $99 per month
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  • 21
    Blustream

    Blustream

    Blustream

    Blustream is a product ownership AI company dedicated to helping direct-to-consumer brands deliver exceptional product experiences to their consumers. Blustream's intelligent, adaptive messaging platform automates personalized interactions by digitizing key moments from unboxing to usage and ongoing care, sending messages at precisely the right time. This approach has been shown to boost customer retention by over 50%, increase revenue by 30%, and double customer lifetime value. Blustream...
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  • 22
    Retenzy

    Retenzy

    Retenzy

    Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. With customizable loyalty...
    Starting Price: $19/month
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  • 23
    MindCloud

    MindCloud

    MindCloud

    MindCloud is a software company that builds and maintains custom connections between your software and other platforms so you can eliminate manual data entry and start automating and scaling your business. As technology continues to advance, the modern business owner is using more and more online software tools to manage their business. MindCloud creates a seamless flow from one software platform to the next, saving time and money by connecting your software and automating your business...
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    20 Ratings
    Starting Price: $625/month
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  • 24
    Competera

    Competera

    Competera

    Competera enhances retailers’ profitability and customer loyalty by leveraging AI to set optimal, customer-centric prices in real time. Our all-in-one platform combines Competitive Data and the Pricing Platform to meet all pricing needs. • Competitive Data provides real-time, high-quality market insights with a 98% SLA, offering a 360-degree market view to uncover trends and optimize pricing strategies. • Pricing Platform utilizes Contextual AI with over 20 demand drivers to deliver real...
    1 Rating
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  • 25
    CS-Cart Multi-Vendor
    ... for customers is available. Today, CS-Cart Multi-Vendor CMS for marketplace is one of the most popular solutions for starting a multi vendor website with an average user rating of 4.7 out of 5. This marketplace software powers more live marketplaces than any other solution on the market. In 2022, CS-Cart Multi-Vendor was rewarded by SourceForge the 2022 Category Leader. It also won the 2020 Customers' Choice and Most Popular badges on SoftwareSuggest and Crozdesk user review platforms.
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    92 Ratings
    Starting Price: $1,250/year
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  • 26
    BlueCheck

    BlueCheck

    BlueCheck

    ... since late 2014. Our core products: 1) Age Verification in E-Commerce & Point-of-Sale 2) Photo ID Verification (Automated and/or Human Review) 3) General ID Verification and Fraud Prevention 4) Employee and Custom Document Verification
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    8 Ratings
    Starting Price: $1,000
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  • 27
    Feed Image Editor

    Feed Image Editor

    Feed Image Editor

    ... REMOVAL UPSCALE WATERMARKS REMOVAL Another great features of Feed Image Editor: bulk editing of image groups, unlimited number of images, unlimited number of bulk edits, thumbnail gallery, custom template format, image overlap customization, creation of collages from alternative images, change background colour, pre-made colour palettes, generating a colour palette from product colours, dynamic elements from the feed, template activity timing and many more.
    Starting Price: $59/month
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  • 28
    ResellWell and BuybackWell
    Dynamic pricing for used and refurbished electronics. Trade in, buyback, resale. Our suite of dynamic pricing API-based products allow to increase sales and margins while scaling the resale and buyback operations. All major e-commerce platforms are supported and we support indirect integrations. ResellWell: increase sales and margins with dynamic pricing algorithms and custom strategies for competitive positioning in you sales channels: online, offline, franchises. We integrate your...
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  • 29
    SMART CUSTOMIZER
    SMART CUSTOMIZER comes ready for your products so you don’t waste time and money building your own platform from scratch. Our team have you covered. We take care of everything - from upgrades to optimization - so your customizer works smoothly 24/7. View and edit any product on any device, anywhere - instantly and easily. SMART CUSTOMIZER is built using future-proof technology. Here at SMART CUSTOMIZER we’ve developed what we think is the leading Configure Price Quote platform available...
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  • 30
    Doogma Designer
    The Doogma Designer™ is a product customization software that offers the most user friendly Design-Your-Own solution. With 1,000s of product configurators we’ve already created, Doogma provides the ideal solution for eCommerce sites, able to customize anything, and everything. We deliver the ideal product customization software solution with our personalized web configurators, fully integrated into your shopping cart within 21 business days of receiving your graphics and an outline...
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