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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2423 Products for "customer" with 2 filters applied:

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  • 1
    INsitu

    INsitu

    INsitu Software Development

    INsituโ„ข brings the power of 3D visualization to your business. Showcase your products to your customers in interactive, immersive 3D experiences: attract with interactive 3D product previews; engage with customizable product experiences; convince with Augmented Reality (AR), give a realistic impression of your products, in your customerโ€™s home/garden. To put it simply, INsituโ„ข 3D product experiences, convert more customers. Transform your product listings into interactive 3D product catalogues...
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  • 2
    Expivi

    Expivi

    Expivi

    Expiviโ€™s 3D Product Configurator is an interactive tool that allows potential customers to experience products in 3D, view them from any angle, and customize colours, textures, components and more. CPQ (Configure Price Quote) integration allows you to show your customers a unique price for each option selected and a total price for the final product. Expivi is a simple-to-use cloud based 3D Product Configurator platform that is changing how people shop online. This interactive and visual e...
    Starting Price: $99 per month
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  • 3
    Relativity6

    Relativity6

    Relativity6

    Use Relativity6 to Understand and Predict Customer Behavior. Identify and Keep your best customers. Cross-sell and Up-sell at the right time. Reduce monthly churn by .5 - 1%. Relativity6's Knowledge Graph is a massive data store used to contextualize customer behavior, outside of your internal data. The Knowledge Graph is built on a graph database with over 1.5TB of contextual data points, that help overcome challenges like data sparsity and uneven data sampling. Relativity6โ€™s high performance...
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  • 4
    Ekoma

    Ekoma

    Ekoma

    With Ekoma, you can grow your sales and develop your community using the loyalty, referral and VIP programs. The Incentive Marketing Platform. Repeat customers refer 50% more people who are 4 times more likely to place an order because they trust your brand. Additionally, referred customers are more loyal (higher NPS), spend more money (higher LTV and AOV), and refer more customers themselves. Market more effectively to your existing customers that are more likely to purchase again. Repeat...
    Starting Price: $29 per month
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  • 5
    BlinQ

    BlinQ

    BlinQ Software

    BlinQ Software is a perfect tool for creating on-site accurate quotations for window furnishing. Create your quote in few minutes not in few hours. Leads & CustomersAttract, Retain and Manage More Customers & Leads. Grow your company into a customer-focused organization. Manage leads. Manage customers. Manage job locations. Search leads, customers & job locations. Staff & Appointments. Schedule appointments directly into Google Calendars and assign a preferred staff for the job. Manage...
    Starting Price: $150 per month
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  • 6
    ROBIN

    ROBIN

    ROBIN

    Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Todayโ€™s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data...
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  • 7
    Churn Buster

    Churn Buster

    Churn Buster

    Failed payment recovery for companies who give a damn about customer experience. Churn Buster is the fastest, easiest, most air-tight way to end passive churnโ€”and treat customers with the respect they deserve. Churn Buster takes the right action at the right times to preserve customer relationships, elevate your brand, and retain more customers long-term. Churn Buster is the fastest, easiest, most air-tight way to end passive churn and treat your customers with the respect they deserve. Churn...
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  • 8
    Eyezon

    Eyezon

    Eyezon

    Make eyeing into buying. Connect and interact with your customers online as if they were shopping in your physical store. Sell more 41% increase in conversion after watching just one live video stream. Customer interactions reimagined 80% of customers prefer video over written content about products. Digitize powerfully. Turn your in-store employees into a digital sales team with just a few clicks. Integrate Eyezonโ€™s highly customizable button in just a few steps. Engage with customers...
    Starting Price: $1
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  • 9
    Chord

    Chord

    Chord

    Itโ€™s time for a better approach to commerce built by operators to empower the next wave of brilliant brands. Brilliant brands know that being customer centric is the way of the future. Chord powers intelligent, nimble brands to tell stories through custom experiences, interact with their customers data in informed ways, and build community along the way. The best way to the hearts and minds of customers is through an unforgettable brand experience. Chord empowers teams to build deeper...
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  • 10
    CustomCat

    CustomCat

    CustomCat

    Logging in will bring you to your CustomCat dashboard where you can upload designs, create custom products, check on orders & information, place sample orders, & export products to your store! Whether you have an established ecommerce store or are starting fresh, you can choose one (or many) of our direct integrations to link your store to the CustomCat app. With our universal design library, you can create products with your uploaded designs from any computer & within any integration. Select...
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  • 11
    Instnt

    Instnt

    instnt

    We get it, the fraud and friction that happens when businesses need to onboard new good online customers is rough, confusing, and a total headache. Thatโ€™s why we created Instnt, a managed online customer onboarding service that drives top-line revenue growth and reduces bottom-line costs with a reliable and hassle-free process, full flexibility, and the most committed partnershipโ€”so you donโ€™t have to worry about fraud ever again. Instntโ€™s fully managed acceptance platform allows businesses...
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  • 12
    MyAlerts

    MyAlerts

    MyAlerts

    The only personalization platform that lets your customers design what they want. Turn your site into a channel guide that lets your customers subscribe to your brands, categories and products making every page of your site subscribe-able and sticky. Turn every day changes on your site into alerts such as new products alerts, availability alerts, or price change alerts will now be micro-campaigns that happen automatically. Deliver 100% relevant updates to your customers which not only results...
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  • 13
    Retail Rocket

    Retail Rocket

    Retail Rocket

    Segment your customers by their loyalty using sophisticated mathematical model. Transform first-time buyers into regular clients and increase their retention. Build personalized marketing strategies for key customer segments. Increase your revenue and customer engagement by cross-channel communications in emails, push and sms. Launch email campaigns for complex segments without scarce IT resources. Launch cross-channel communications in emails, push and sms. Deliver personalized offers to your...
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  • 14
    Voicy.ai

    Voicy.ai

    Voicy.ai

    Driving the next generation customer engagement. Intelligent conversational interfaces can drive commerce and improve customer satisfaction. Businesses can realize higher revenues and lower customer engagement costs. Timely conversations with prospects improves conversions and revenue opportunities. Intelligent dialogs based on physical and personal contexts reduces churn and improves customer life time value. A turn-key solution that integrates with POS and booking systems reduces costs...
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  • 15
    B2Metric

    B2Metric

    B2Metric

    Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups...
    Starting Price: $99 per month
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  • 16
    QuickCEP

    QuickCEP

    QuickCEP

    QuickCEP: Your All-in-One Customer Engagement Hub. Tired of juggling multiple communication channels and struggling to provide exceptional customer service? Look no further than QuickCEP, your ultimate solution for streamlining customer interactions and boosting sales. Key Features: Unified Inbox: Manage all customer conversations (live chat, social media messages, email, SMS) in a single dashboard. AI Chatbots: Provide automated 24/7 support and personalized recommendations...
    Starting Price: $0/month/user
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  • 17
    Panorama AI

    Panorama AI

    Panorama AI

    Panorama AI is the only Retail and Ecommerce Customer Intelligence Platform designed to give brands the power of an advanced enterprise data science team at a fraction of the cost while consistently generating millions in revenue lift. With Panorama AI, brands have a single platform for predictive intelligence instead of disparate tools scattered across departments. Panorama AI predictive intelligence is proprietary AI prediction models custom trained on customers' own data bringing together...
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  • 18
    FLYDE

    FLYDE

    FLYDE

    FLYDE is the most accessible AI-driven platform designed to boost revenue and margins by simplifying customer data management for brands and retailers. It connects all your data sources, providing a real-time, granular 360ยบ view of your customer base, enabling actionable insights. FLYDE integrates proprietary AI/ML-based predictive models to enhance customer retention and Customer Lifetime Value (CLTV) by 20%, maximize lead-to-sales conversion, and increase profits and Return on Advertising...
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  • 19
    Richpanel

    Richpanel

    Richpanel

    Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, Woo...
    Starting Price: $59/agent/month
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  • 20
    Kontainer

    Kontainer

    Kontainer

    ..., photo consent tools, brand guidelines, AI tagging, product text generation and translation, custom formatting, approval workflows, smart search, GDPR compliance, sales tools, and branded landing pages. With over 20 years of experience, we provide expert guidance for a smooth and successful implementation. Book a free demo and discover how Kontainer can support your team.
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    575 Ratings
    Starting Price: $500/month
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  • 21
    Advantage

    Advantage

    AdvantageCS

    ... for publishers and membership associations. But tying eCommerce into complete customer and related financial information is critical. Since Cider is built on the same system logic as Advantage, you immediately realize the power of 1,000s of features.
    37 Ratings
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  • 22
    Flowspace

    Flowspace

    Flowspace

    ..., Walmart, and retail-ready EDI keep your operations connected. API support and cross-team support drive smarter decisions and efficient workflows. Experience truly frictionless fulfillment, optimized for growth, omnichannel reach, and exceptional customer experiences.
    314 Ratings
    Starting Price: Quoted
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  • 23
    one.com

    one.com

    one.com

    Website tools, hosting, and personalized email all in one plan. Weโ€™ll help you every step of the way. Find or transfer your domain name, build your site, and make it a success. Kick-start your success today by registering the perfect domain name. If you already own a domain name, weโ€™ll help you transfer it. Build your website with the simple Website Builder or more advanced WordPress. Create a beautiful, responsive site in just a few steps. Grow your customer base. Youโ€™ve put in the effort...
    26 Ratings
    Starting Price: $0.99 per month
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  • 24
    Melis Platform

    Melis Platform

    Melis Technology

    Custom apps do not have to be complicated. Melis Platform is an enterprise-grade Low Code Platform simplifying app creation, management, and delivery. Ideal for websites, apps, e-commerce, CRMs, and more, it combines flexibility, security, and scalability. USPs: ๐—จ๐˜€๐—ฒ ๐—–๐—ฎ๐˜€๐—ฒ ๐—ข๐—ฏ๐˜€๐—ฒ๐˜€๐˜€๐—ฒ๐—ฑ: Create actionable interfaces in 8 weeks to streamline processes. ๐—Ÿ๐—ผ๐˜„-๐—–๐—ผ๐—ฑ๐—ฒ, ๐—จ๐˜€๐—ฒ๐—ฟ-๐—™๐—ถ๐—ฟ๐˜€๐˜: Pre-built modules adapt to your needs, accelerating time to market. ๐—–๐—น๐—ผ๐˜‚๐—ฑ
    1 Rating
    Starting Price: โ‚ฌ680/server/month
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  • 25
    Powertrak
    Powertrak CPQ Software Suite by Axonom is a cloud-based and mobile-friendly platform that enhaces and streamlines the sales quoting, ordering, pricing, and product configuration processes. With Powertrak, sales teams and channel partners are more empowered to turn leads into conversions faster by making accurate product and pricing information more accessible. Powertrak offers seamless integrations with leading business tools, such as, Microsoft Dynamics 365, Salesforce, Oracle, NetSuite,...
    Starting Price: $500.00 per month
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  • 26
    Configure 1st

    Configure 1st

    Configure 1st

    Working with this tool is inspiring and easy. We have gathered all essential features for designing a warehouse or similar permanent or semi-permanent building. We set up all the details to fit customers needs. We have collected all the most essential features to this tool to make designing experience fast and smooth. We always tailor the tool to match the customerโ€™s products and features. We have gathered all the essential features to this design tool to make it easy and inspiring to design...
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  • 27
    Cross-Border

    Cross-Border

    Pitney Bowes

    Market to more customers in more countries with less effort. Our Cross-Border offering is a comprehensive solution, with built-in capabilities and services for marketing, localization, compliance, payments/fraud management, logistics, customer care, technical integration and ongoing global storefront operations. Pitney Bowes has the experience of partnering with the most leading brands and retailers, resulting in the lowest possible risk and complexity in operating cross-border e...
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  • 28
    Advizia
    Advizia is the industry-leading Guided Selling and Product Information platform from MCS, designed for manufacturers and channel partners of feature-rich or complex products. It is like having your most knowledgeable salesperson available for any customer, anytime, anywhere. Advizia's proven benefits include: Increased revenue because customers feel confident in their purchasing decisions. Improved customer satisfaction as a result of the impressive speed of the Advizia product advisor and its...
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  • 29
    Fit4bond

    Fit4bond

    Fit4bond

    We help bespoke tailoring business, fashion designers & other apparel firms in reaching 195 countries & 7.8 billion people by providing premium tailoring software solutions. The simple interface helps your customers design their made-to-measure outfits themselves with numerous customization tools. Define and design with accuracy and care. Fit4bond, the globally acclaimed Custom Tailoring Software Development Company, has been offering Tailoring Software solutions since 2011. We bridge the gap...
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  • 30
    Fitizzy

    Fitizzy

    Fitizzy

    Our solution was developed with the aim of providing your customers with a personalized and doubt-free experience while choosing their size according to the brand, cut, and materials. We offer an array of products adapted to your diverse sales channels. Promote your products to your customers thanks to services that enhance their shopping experience, regardless of the distribution channel. Opt for a turnkey solution and analyze your customersโ€™ different purchasing paths. Reassure your customers...
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