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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    FactoryTalk Optix

    FactoryTalk Optix

    Rockwell Automation

    ... tracking and versioning that automatically keeps track of who did what and when. Harness the cloud and become more agile by deploying quickly and scaling based on demand. Use the increased efficiency to beat competitors to market, get to profit faster and improve return on investment. Transform the way you collaborate! The cloud makes it easier for suppliers, employees and customers to collaborate from anywhere in the world.
    Starting Price: $650
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  • 2
    Bridgera IoT
    Bridgera’s custom IoT service enablement is made possible by our fully managed and hosted IoT platform and ecosystem. Fast – The Bridgera IoT platform and ecosystem is underpinned by a proven technology stack and provides an accelerated starting point for your IoT service, resulting in delivery of your custom solution in weeks, not years. Flexible – Bridgera’s IoT platform is cloud-hosted and platform-agnostic for optimal access and consistency. It’s also fully supported with no lock-in risk...
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  • 3
    Powua

    Powua

    Avantune

    Powua is evolving how manufacturing organizations manage their plants and machines with predictive maintenance, digital twins and manufacturing intelligence via IoT and AI sensors. Powua enables business and cloud providers to take control of On-Premise, Private and Public infrastructures to gain advantages with automation, metering, monitoring and billing. Avantune is a digital company that develops Self-service, IoT and AI-enabled business solutions. With Genialcloud, we help customers...
    Starting Price: $50 per user per month
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  • 4
    EnrichAI

    EnrichAI

    EnrichAI

    Get hold of industry-specific components, custom applications for different interfaces, third-party applications, large-scale cloud solutions and much more for your business. Get end-to-end solutions and services on your Cumulocity IoT platform, to improve your business’ visibility, implement sure-shot strategies, and build adaptive capacity for the future. Surpass the power of the human eye by leveraging our Computer Vision products. Interpret and understand the complex world of visuals...
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  • 5
    VTScada

    VTScada

    Trihedral

    VTScada is award-winning software that provides a refreshingly intuitive platform for creating highly-customized industrial monitoring and control applications that end users can trust and use with ease. A wide variety of industries around the world use VTScada for mission-critical applications of every size. VTScada is unique in that all its core SCADA components are developed in-house and are installed out-of-the-box. No need to cobble together basic functionality using custom code and third...
    Starting Price: $3,295 one-time fee
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  • 6
    EcoStruxure

    EcoStruxure

    Schneider Electric

    EcoStruxure Building Operation delivers the actionable insights needed to better manage and optimize buildings, improve engineering efficiency, and meet increased cybersecurity and compliance needs. Part of EcoStruxure Smart buildings demand simple integration across systems and easy access to IoT devices. EcoStruxure Building Operation’s open & secure integration framework allows collaboration across third-party systems to create innovative custom solutions. The platform natively supports...
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  • 7
    Telit deviceWISE
    When it comes to building and managing your IIoT solution, you need a platform that helps all of your devices and applications “talk” to one another easily. That’s where our IIoT platform Telit deviceWISE® for Factory comes in. With Telit deviceWISE for Factory, you don’t need custom code to quickly connect to your enterprise and IoT applications, including those on Amazon, SAP and IBM Watson. Our IIoT platform simplifies quickly connecting the factory to enterprise and the value chain so...
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  • 8
    Bridgera Monitoring
    The industrial Internet of Things (IIoT) calls for robust, tailored IIoT solutions like Bridgera Monitoring. Built on Bridgera’s powerful IoT platform, Bridgera Monitoring enables organizations of all sizes to leverage the Internet of Things in manufacturing and industry with incredible ease as well as high scalability. Unlike generic industrial IoT solutions, Bridgera Monitoring can be customized to meet the challenges of individual deployments and specific use cases across all sectors. Io...
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  • 9
    4Industry

    4Industry

    4Industry

    ... to ServiceNow’s platform integration capabilities! 4Industry mission statement is: “Helping our customers achieve world class manufacturing by creating innovative solutions”. This is represented when we look at the 4Industry platform. Mobile focussed, new features that improve operator experience and help our customer achieve higher production with less safety incidents.
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  • 10
    Memfault

    Memfault

    Memfault

    Reduce risk, ship products faster, and resolve issues proactively by upgrading your Android and MCU-based devices with Memfault. By integrating Memfault into smart device infrastructure, developers and IoT device manufacturers can monitor and manage the entire device lifecycle, from development to feature updates, with ease and speed. Monitor hardware and firmware performance, remotely investigate issues, and incrementally rollout targeted updates to devices without disrupting customers. Go...
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  • 11
    fLUMEN

    fLUMEN

    fLUMINA

    .... fLUMEN connects, structures and calculates existing raw data from the ERP system. This picture, together with tools for the selection and correlation of data in all aggregation levels, allows hidden relationships to be found and evaluated. The result, in other words, is comprehensive value stream analysis, from ordering the raw materials, through the individual production processes to the goods issue on the customer side customer side, and this for all products at the push of a button.
    Starting Price: $270
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  • 12
    relayr

    relayr

    relayr

    Relayr is the Industrial Internet of Things (IIoT) powerhouse delivering the most complete solution for risk-free digital transformations. We unleash data insights from existing equipment, machines, and production lines to improve our customers’ business outcomes. We enable industrial companies to shift from CAPEX to OPEX-based offerings to their respective markets, providing a unique combination of first-class IIoT technology and its delivery with powerful financial and insurance offerings...
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  • 13
    Azure Industrial IoT

    Azure Industrial IoT

    Microsoft Azure

    Find or build IoT solutions to unite new or legacy machines and connect suppliers, customers, and a distributed workforce within a global ecosystem. Azure Industrial IoT is built around the principle that new solutions and data must interoperate through industry standards and prevent vendor lock-in. Achieve results at scale through faster discovery of assets, best-in-class global support, and years of security expertise built from the chip to the cloud. Remain in control of your solution...
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  • 14
    Orquestra IIoT Data Manager
    Orquestra IIoT Data Manager is the data collection platform that manages field data and conveys information on all company applications. Thanks to Orquestra it is possible to communicate with machines and devices in the field, even if equipped with different technologies, and to standardize the information generated to offer a standard interface that collects data and information on the operation of the machines and on the production process. Ability to customize the reading of processes...
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  • 15
    Predix Essentials
    .... Essentials is based on the Predix Platform – a secure, scalable edge-to-cloud operating environment with expansive and powerful features. Essentials uses these capabilities to enable distributed processing and advanced analytics, custom applications.
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  • 16
    Carlson Command

    Carlson Command

    Carlson Software

    ... remote into the machine and send messages. Send projects, installs, files and configurations to a single machine or your whole fleet with confidence. Assign tasks through the task feature, ensuring operators are logging their time accurately. Manage, view, and create custom reports of multiple As-Built surfaces within the site linework.
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  • 17
    sensemetrics

    sensemetrics

    sensemetrics

    Secure access to state-of-the-art data visualization and analytics, when and where you need it. Advanced device management controls, diagnostics, and analytics for distributed sensor networks. Create customized image-based visualizations with embedded sensor data and associated alert status. Build data tables consisting of raw and calculated metrics for simple viewing, comparison, and export. Record and journal modifications to system and sensor properties across the project lifecycle. Define...
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  • 18
    Seegrid Supervisor
    ... and employees moving through high-traffic intersections. Supervisor easily integrates with your enterprise (WMS/MES) or custom systems, providing added visibility into day-to-day operations and insights into the productivity of your entire organization. Dynamically re-route Palion AMRs to any location with remote calling or dispatch available robots to a different task to support changing demand.
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  • 19
    Prescient Designer
    With Prescient Designer, our customers easily work with all these data sources originating from the network edge, cloud, or both, creating the entire solution in one place. Users can easily build and manage hundreds of flexible data models, distributed data pipelines, automated workflows, and IIoT solutions. They can extract, cleanse, transform, analyze, visualize, and load data from any source anywhere.
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  • 20
    Brickeye

    Brickeye

    Brickeye

    ... configuration, and ongoing 24/7 customer service for best-in-class reliability and uptime.
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  • 21
    MachineMetrics

    MachineMetrics

    MachineMetrics

    ..., OEE analytics, and downtime tracking—are powered by real-time machine data. Frontline operators benefit from ShopPulse, an intuitive tablet interface for job tracking, alerts, and labor entry. Executives gain visibility through dashboards, custom reports, and automated workflows. Seamlessly integrating with ERP systems, MachineMetrics synchronizes labor, job, and schedule data bi-directionally. The result: a fully aligned, agile production environment—without the burden of traditional MES
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  • 22
    CloudRail

    CloudRail

    CloudRail

    ... a machine to the cloud from weeks to just hours. Besides faster time to value for IIoT projects, CloudRail provides a cloud-based device management solution that allows enterprise customers to securely roll out, manage, and update thousands of globally distributed edge devices. Seamlessly scale from a first PoC to large IIoT ecosystems using a sophisticated roll-out process.
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  • 23
    sedApta

    sedApta

    sedApta Group

    ...T) and artificial intelligence (AI). sedApta's software is used by companies of all sizes, in a variety of industries. They have a strong track record of success, and their customers report significant improvements in efficiency, productivity, and profitability. Overall, sedApta is a leading provider of supply chain optimization software and services. They offer a comprehensive suite of products that can help companies improve their efficiency, productivity, and profitability.
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  • 24
    ThingWorx
    ... with customers. The best way to accelerate digital transformation is by using a proven industrial IoT platform that’s purpose-built for you. Scale to new markets, improve throughput, and unlock new business models such as products as a service. Get to market faster with rapid application development. Use industrial Internet of Things platforms to wrap and extend legacy assets for new functionality.
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  • 25
    Oracle IoT Intelligent Applications Cloud
    Oracle’s Internet of Things (IoT) Intelligent Applications Cloud can provide you with more visibility, insights and efficiencies by capturing sensor data from connected devices using smart manufacturing, connected assets, connected logistics, workplace safety, and connected customer experience. Increase your revenue by using IoT applications to improve efficiency, increase supply chain visibility, and launch new business models. Prevent downtime by using IoT sensor data for real-time visibility...
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  • 26
    ROOTCLOUD

    ROOTCLOUD

    ROOTCLOUD

    ...,000 sets of similar industrial equipment, and successfully helped the industry chain ecology to create 20 industry chain industrial Internet platforms including the foundry industry chain, injection molding industry chain, textile industry chain, custom home industry chain, household plastic product industry chain, etc. The rootcloud platform of Shugen Internet can be targeted at social organizations such as machine manufacturers, equipment users, government regulatory agencies, etc.
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  • 27
    Verizon Condition Based Maintenance
    ... gateway device—including consumer products, healthcare equipment, security cameras, digital signage, robotics, manufacturing tools and more—with a reliable, secure, remote management solution. You’ll save time and money, while extending the life of your equipment and building customer loyalty with this edge monitoring solution. Condition Based Maintenance is an IoT platform-as-a-service that uses streaming data from sensors to help you monitor assets in near real-time.
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  • 28
    KEPServerEX
    ... for interoperability) and IT-centric communication protocols (such as SNMP, ODBC, and web services) to provide users with a single source for industrial data. The platform is developed and tested to meet our customers’ performance, reliability, and ease-of-use requirements. Watch our two-minute video below to see how KEPServerEX solves common connectivity challenges—providing secure and reliable access to real-time industrial data so everyone from the shop floor to the top floor can make smarter decisions.
    Starting Price: $452
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  • 29
    Telit secureWISE
    Machine builders and machine owners can access and share only the data they choose in an exceptionally secure way. You’ll maximize uptime for critical equipment, improve tool performance and avoid customer visits. Telit secureWISE® delivers secure, configurable end-to-end remote connectivity across private networks to equipment. It allows machine owners and machine builders to remotely collaborate in ways that improve equipment performance at every stage of the process and lifecycle while...
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  • 30
    Gaonic

    Gaonic

    Gaonic

    ...S solution while staying focused on your customers. We are the providers of a cloud-based sensor analytic platform for the Internet of Things (IoT). The IoT is a new phenomenon that is taking the world by storm. Prompting new product innovations and igniting better revenue streams, it is connecting smart devices. With cloud based technologies to connect various devices, Gaonic offers a flawless approach that provides smooth networking even from remote systems.
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