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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    AvPro Software

    AvPro Software

    Decision Software Systems

    AvPro Software is comprehensive and easy-to-use. It's perfect for Aircraft MRO, Certified Repair Station (CRS), Aircraft Operators, and parts brokers. You can track Aircraft Parts I(nventory, Work Orders, and much more. Modular in nature and specifically designed for aircraft maintenance professionals and all types of repair stations. Key modules include barcoded inventory, component maintenance/inspection/SB/AD tracking, parts sales and flexible customer invoicing, work orders, and full GAAP...
    16 Ratings
    Starting Price: $89/month/user
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  • 2
    Veryon

    Veryon

    Veryon

    ... that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
    114 Ratings
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  • 3
    ASP Air Maintenance
    Air Maintenance was specifically designed to meet the needs of both small and large business aviation repair facilities as a complete solution to increase efficiency, reduce operating costs, improve performance, and maximize productivity. We have designed Air Maintenance© over the past ten years to be the complete aviation repair station software solution that can be customized for you. Air Maintenance© is loaded with features, including inventory control, purchasing, employee tracking...
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  • 4
    Vantage Aviation Software

    Vantage Aviation Software

    Vantage Computer Programming

    Seeing where your business is strong and weak is critical to capitalizing on every opportunity. The sales dashboard compares the sales of all your customers last year to this year by laying them out, side by side, and comparing their sales, quotes, and profits. This module will become a vital component to the operation of your sales team. To manage your inventory effectively so that you have supply to meet your customers’ demands is a challenge. Our software provides critical reordering alerts...
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  • 5
    AVM-2000

    AVM-2000

    TangoWare

    The AVM-2000 software is a powerful Shop Management Solution! AVM-2000's seamless data integration between FAA forms and customer accounts allows quick generation of all required documents: - Work Orders - Inventory Control - Purchase Orders / Accounts Payable - Invoicing / Accounts Receivable - Cores / Exchanges Management - Aircraft Recordkeeping - FAA Documents - and much more! The AVM-2000 helps you manage your aviation maintenance facility efficiently and cost...
    Starting Price: $995.00/one-time
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  • 6
    PFM

    PFM

    Professional Flight Management Systems

    Professional Flight Management, Inc. (PFM) provides the most comprehensive set of scheduling, record keeping and reporting applications for corporate, private and government flight departments. The Professional Flight Management (PFM) system was the in-house creation of the SmithKline Beecham flight department in Philadelphia in 1983. Over the past 35 years, PFM has expanded to work with over 200 flight departments worldwide. The system is the culmination of years of experience of our customers...
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  • 7
    BASE System

    BASE System

    Wellington-Royce

    ... to the changing requirements in the industry. Many features have been added based on customer requests for improving their own business processes and customer services. Many years of design time and programming teams have been invested to provide the most comprehensive software solution available to support an FBO, Charter, or General Aviation company.
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  • 8
    AMICOS

    AMICOS

    Cimber Air Data

    30 years of successful design, development and implementation makes Amicos A/S one of the most seasoned players in the business. Our staff averages over 15 years of experience in Aviation MRO. Close contact with our customers assure that we are constantly up to date with the latest developments and business requirements. When you talk to AMICOS A/S staff, you are talking to a proficient Aviation Professional. The AMICOS MRO system is an affordable “Enterprise” solution exclusively developed...
    Starting Price: $175000.00/one-time/user
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  • 9
    LTB/400

    LTB/400

    LTB400 Aviation Software

    LTB/400® is one of the leading solutions specially developed for aviation. This software supports all technical aspects of your organization and fits seamlessly into your technical and commercial processes. Modular structure, integrated via a common master data management. Document management modules including revision services. Continuous improvements through customer feedback, workshops and user meetings. With the simple and clear process sequences in LTB/400® you save money and time...
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  • 10
    AirData

    AirData

    AEROsoft Systems

    AEROsoft Systems, Inc. has been serving the aviation industry for over 25 years. We design, develop and market software that makes your company easier to manage and more productive. Our main product called AirData is a procurement and inventory management application written specifically for companies in the Aviation and Aerospace industries. AirData provides aviation supply companies and distributors with a single, integrated inventory and customer management system. We also offer custom...
    Starting Price: $1995 one-time payment
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  • 11
    iCare AMS

    iCare AMS

    AMC Aviation

    Building on our experience as aviation maintenance experts, we developed a fully integrated ERP solution for the aviation maintenance industry, Today we have more than 25 customers worldwide using our system. Among these customers we have CAMO Organisations, Airlines, and major MRO organisations like: TARMAC AEROSAVE (An Airbus Company) AEROTECHNIC INDUSTRIES (Joint venture between AFI-KLM and Royale Air Maroc) These partners enjoy the benefits of our fully integrated and extremely...
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  • 12
    Camonet

    Camonet

    Nexon Solutions

    Camonet CAMO aircraft maintenance system. In addition to the aircraft reservation system, we offer an independent software product for maintenance administration. This application is aimed at CAMO operations (Continuing Airworthiness Maintenance Organization) and includes the complete management of aircraft, parts, inspections, ADs, SBs, HIL/defects, and their processing using Work order. Customers who use both Camonet and Flightnet benefit from extensive integration of the two applications...
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  • 13
    Soma Software

    Soma Software

    Soma Software

    Aviation maintenance solution that helps businesses manage and control Maintenance & Engineering, Logistics, Flight Operations, Production, Documents and Reports. Available in both Cloud-based or Server according to customers needs
    Starting Price: $40.00/month
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  • 14
    AMOS

    AMOS

    Swiss AviationSoftware

    With a history going back to the late eighties, the MRO software solution AMOS stands for innovation, high quality and continuity due to its proven track record of success, Swiss quality at its best. Decades of experience in both maintenance management and information technology have been incorporated into an easy-to-use, functionally superior and proven M&E software that empowers a large customer community to hold down costs and increase efficiency in aviation maintenance, but still maintain...
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  • 15
    FBO Director

    FBO Director

    Essinta Labs

    Your front desk personnel needs quick, easy to use software that makes quick turns PERFECT! Select an invoice by tail number or customer. Select fuel, enter a meter reading and gallons are instantly calculated. With fbo director your CSRs and fuelers make fewer mistakes, thus reconciling your accounting is easy. What might take several hours each morning in another system takes just minutes. Our accounting includes tail number tracking, fuel company credit card processing, contract fuel support...
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  • 16
    Digital AirWare

    Digital AirWare

    Digital AirWare

    Digital AirWare is a ground-breaking aviation management software. We focus on providing superior service through customizing our product around your individual needs. Simply put, what you want is what you will get. Our unique visual alert system gives you status updates at a glance. Green means your fleet is ready to go. Yellow means you have upcoming inspections and Red means there are items that need your attention now. View and track all check rides, medical dates and all record keeping...
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  • 17
    Paperless141

    Paperless141

    Paperless141

    ... task. Paperless141 has been in the business of helping schools obtain Part 141 Certification and authoring custom written Training Course Outline (TCO) submission packages for our customers since 2004. We have guided over 100 schools through their successful Part 141 Certification process. We have the experience and knowledge to help your school attain Part 141 Certification with very minimal effort on your school’s part and at no cost to your school.
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  • 18
    Logbook Pro

    Logbook Pro

    NC Software

    ... custom columns, rearrange columns, and track any data you need to record. Logbook Pro has a fully customizable currency editor allowing you to easily build currencies per your specific requirements. Advanced analysis using Logbook Pro's powerful and innovative Analyzer slices and dices your data in any way imaginable in addition to powerful filtering and pivot capabilities. Reporting is solid and professional with over 60 predefined reports including a custom report builder.
    2 Ratings
    Starting Price: $79.95 one-time payment
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  • 19
    MyFBO.com

    MyFBO.com

    MyFBO.com

    MyFBO.com is the result of years of experience with general aviation, the web, and the needs of Fixed Base Operators (FBOs), flight schools, flying clubs, charter operators, aircraft dealers, and fractional operators (our subscribers). Our purpose is to promote general aviation by increasing sales and reducing costs for our subscribers. We do this by making our subscribers and their fleets available to their customers 24 hours a day, 7 days a week via the world wide web and the wireless web...
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  • 20
    FlyPal

    FlyPal

    BytzSoft Technologies

    All Airlines, MRO's & Aircraft Operators have airworthiness, customer satisfaction, cost-control and manpower utilization as their top concerns. Its really important fpr organizations to, be in the aviation industry with good reputation and at same time achieve organic growth. All these concerns have to be addressed in a rational manner. Information Technology systems plays a vital role in correct implementation and control all major concerns of any Airline, MRO or Aircraft Operator. Bytz...
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  • 21
    Progressive Aviation software

    Progressive Aviation software

    Commercial Computers

    ... the best speed to market available and a solid foundation to extend their company’s value chain to customers, suppliers, and partners. Over the years, as technology has changed, Progressive Aviation has also undergone major changes. We work closely with select clients enabling us to provide senior level product development and services with a high level of technical expertise and knowledge of the industry.
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  • 22
    Integrated Aviation Software

    Integrated Aviation Software

    Integrated Aviation Software

    ... problems easier to solve. Our aviation software caters to both helicopters and fixed wing aircraft. Our customers are located all around the world, from Australia to Europe, from Asia to Africa. They range from regional airlines to offshore helicopter operators, mining operations to search and rescue and medical evacuations. Whether you have a fleet of 6 or 60, IAS can help you with your maintenance software solutions.
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  • 23
    IQSMS

    IQSMS

    Aviation Safety and Quality Solutions

    IQSMS is an integrated, web-based Safety, Quality and Risk Management solution for the aviation, maritime and offshore sector which has been developed by aviation industry experts and experienced IT professionals. Due to the modular set-up of the software, customers can easily assemble their individual solutions by deciding which of the provided modules support their company most efficiently. Our highest priority in the development of our products – apart from complying with all relevant legal...
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  • 24
    Quantum Control

    Quantum Control

    Component Control

    ...-wide support provide our customers with best-in-class results for implementation, training, and technical support. These are key benefits of our membership service. Looking for commercial, off-the-shelf software flexible and configurable enough to meet the needs of your business? Rigorously tested, with best-in-class processes, Quantum empowers your company to meet the complex needs of FAA compliance and quality.
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  • 25
    EBis

    EBis

    DatcoMedia

    Full suite of functionalities integrating asset management, predictive analytics reporting and alerting, supply chain integration, mobile, and telemetry. Enable technicians to work remotely and in real-time with all necessary information at their fingertips. The core version of EBIS has functionality to generate invoices to your customers and for internal tracking. A sample invoice is shown with various details such as parts, labor, shipping, taxes, and additional charges. As part of system set...
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  • 26
    GOLDesp MRO & Supply

    GOLDesp MRO & Supply

    Tapestry Solutions

    GOLDesp MRO & Supply is our industry leading solution that modernizes Maintenance, Repair and Overhaul & supply chain operations for complex assets operating in land, air, sea and space environments. The combat-proven, fully deployable software solution is designed for aftermarket logistics support and Performance-Based Logistics (PBL) management for defense and commercial customers worldwide. GOLDesp MRO & Supply provides total lifecycle support and reduces sustainment costs for high...
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  • 27
    Propeller One

    Propeller One

    Propeller One

    Propeller One was created so aircraft owners and operators can focus on advancing their business and not worry about regulatory paperwork, audits, or complicated costly systems. Our customers got into aviation because they love airplanes. After 20 years on the job they still do, but now the daily reality is paperwork, compliance, deadlines and the pressure to do everything as cheaply and as safely as possible. That's why we built Propeller One: to give you control back over your operations...
    Starting Price: $200.00/month
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  • 28
    CharterLog XMS

    CharterLog XMS

    Polaris Microsystems

    CharterLog XMS is a desktop software application specifically designed to support commercial aviation operations, including Part-135 charter operators, company flight departments, and aircraft management companies. CharterLog tracks a host of important information for your company. CharterLog includes a template-based reporting system which can be customized and extended to meet your reporting needs. CharterLog XMS's integrated environment streamlines the data entry process by eliminating...
    Starting Price: $250 per year
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  • 29
    Log Entry Creator

    Log Entry Creator

    Rons Aviation Software

    ... of the Logbook Entry Creator is now available. By responding to the requests of current users we are commited to creating the best program available. The changes in version 2 of the program include: (1) The ability to insert your own created custom graphics/company information with the entry, either as a header, as a footer, or both. The purpose of this program is to simplify and expedite the creation of a quality, legible logbook entry document of maintenance performed.
    1 Rating
    Starting Price: $129 one-time payment
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  • 30
    CAMMS

    CAMMS

    Centurion AMS

    ... resource available in today's market, Out-Source Planning Services (OPS). To initiate Centurion OPS, we input operator baseline program inspection requirements into the Centurion Aircraft Maintenance Management System (CAMMS) whether time, cycle, and/or calendar controlled events. For those customers investing in Centurion AMS program and bridging support, our system is preloaded offering a quick and easy transition to OPS.
    Starting Price: $1000 per month
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