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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Newforma

    Newforma

    Newforma

    Newforma empowers over 4M professionals and 1,500 AECO firms worldwide by revolutionizing Project Information Management. We transform vast amounts of project data into a meticulously organized, easily accessible, and fully searchable resource—all from a single, centralized platform. From pre-construction to years after completion, Newforma ensures you have the critical information you need at every stage of your projects. With over 50 integrations with the industry's most widely used...
    153 Ratings
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  • 2
    Safi

    Safi

    Safi

    Our success is driven by the ability to correctly understand our customers needs to resolve their problems. Communications are straightforward, up to the level of the company CEO when needed, ensuring our customers goals for project success and within schedule. We care for the safety of structural projects carried out using our technologies, for the interest of our customers and the well-being of our employees. Our customers know that we are their reliable partners for the long run and the best...
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  • 3
    SafetySign.com

    SafetySign.com

    SafetySign.com

    SafetySign.com is a division of Brimar Industries specializing in the customization and production of high-quality traffic and property signs, labels, stickers, and tags. 10,000+ unique legends. 50,000+ total options. In stock and ready to ship. Pandemic related signs in a variety of formats and materials. Used to communicate product safety information and hazard prevention. These signs must be visible at all times when work is being performed. Inform workers and visitors of the proper attire...
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  • 4
    ActCAD Software

    ActCAD Software

    Jytra Technology Solutions

    ... without any limitations. ActCAD can be fully customized and programs can be developed using our free API toolkit. It supports popular programming languages like , lisp dcl, .net, C++ etc. Apart from all regular commands, ActCAD offers many productive tools like pdf to cad converter, Block libraries, Image to Cad converter, handling point sets between Cad and Excel and many more. ActCAD is suitable for any high end professional projects in the domains of Architecture, Civil, Mechanical,Automotive
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    133 Ratings
    Starting Price: $249.00/one-time/user
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  • 5
    GRAITEC Advance CAD
    Ribbon tabs, quick access toolbar manager, "customize" dialog box to change menus, toolbars, keyboard shortcuts, and aliases. Autocomplete of commands that are started with some typed characters , for heavy command line users. General options for settings can be customized (display, paths/files, user preferences, crosshairs, profiles). Publish command to plot several layouts to DWF/PDF or to Plotter named in page setup. Modify 2D drawing objects and 3D 3D solids. Three-dimensional meshes made...
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  • 6
    Section 3D

    Section 3D

    Section 3D

    Section 3D is an add-on application which allows you to create and edit the dynamic corridor in AutoCAD Civil 3D without having to create the custom subassemblies. With Section 3D you can easily create and edit complex corridor models through a graphic interface with unparallel power and flexibility without any programming. Section 3D is not any different from those from the supplied subassemblies. But with Section 3D you are completely free from the constraints and limitations built...
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  • 7
    InfoWorks WS Pro
    Advanced hydraulic modeling software for faster, more rubust analysis and management of water supply networks. InfoWorks WS Pro enables water companies to assess supply to individual customers. It also means that supply deficiencies or pollution incidents can be investigated and fixed quickly. InfoWorks WS Pro enables water companies to model how best to achieve regulatory standards while continuing to deliver value to customers. InfoWorks WS Pro modeling capabilities show the impact...
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  • 8
    SmartWorldPro

    SmartWorldPro

    Cityzenith

    ...-tagged urban context data layers—including open city data, paid information services, and IoT data. Annotation tools allow users to quickly and conveniently tag objects in a model with information from a variety of sources. Icons make it easy to distinguish different objects and create custom reports. This is where SmartWorldPro comes to life. Users choose from a variety of visualization tools, including color palettes, preset objects and base maps, to custom render scenes to their own liking.
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  • 9
    AxisVM

    AxisVM

    InterCAD

    ... elements and analysis capabilities, users have successfully applied AxisVM to the design of innovative and custom structures. Reports can be created based on tables, drawings, and detailed design calculations with additional headings and text lines. Reports are auto-updating, i.e. generated based on the most current model data and results.
    Starting Price: $500 one-time payment
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  • 10
    Tekla Tedds

    Tekla Tedds

    Tekla Software

    ... and streamline code compliant design delivery thanks to a quality assured library of regularly updated multi-material calculations. Tedds’ calculations are easily visible for rapid review and validation. Unlike hard-to-check spreadsheets, Tedds puts you in control with calculations that are easy to inspect and approve. With Tedds’ desktop publishing features, engineers have the power to quickly create and customize content output for professional project documentation that’s consistently competitive.
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  • 11
    GuideSIGN

    GuideSIGN

    Transoft Solutions

    Build to work in CAD to ensure accuracy and consistency of designs with the added flexibility to handle customized content. Drag-and-drop objects, intelligent letter formatting and spacing, the latest FHWA Series fonts and MUTCD standard panel and object libraries, make designing signs possible in minutes. GuideSIGN™ provides engineers a fast and easy way to design even the most complex highway and roadway signs including roundabouts signs and special safety signs. Discover for yourself why...
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  • 12
    InfoWater Pro
    ... and AutoCAD users. Which water distribution assets will have the biggest impact if they fail? InfoWater automatically assesses how customer service levels will be affected by asset failures, so you can prioritize their criticality to guide your capital planning budget. InfoWater fills in the gaps between sensors and telemetry to aid proactive event management and system performance. Whether your network comprises 100 or 100,000+ pipes, InfoWater has the power to quickly model your system.
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  • 13
    OpenFlows SewerCAD

    OpenFlows SewerCAD

    Bentley Systems

    How big and deep should this pipe be? Do we have enough capacity to serve these customers? These are the typical problems that OpenFlows SewerCAD can help you solve. Ideal for system design and the rehabilitation of sanitary sewers, OpenFlows SewerCAD will help you invest your capital improvement funds wisely with a wealth of easy-to-use and powerful modeling capabilities for building and preparing your sewer models effectively. Automated design and rehabilitation: Confidently recommend...
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  • 14
    Carlson Civil

    Carlson Civil

    Carlson Software

    Carlson Software’s Civil Suite is a powerful software bundle made up of: Carlson Survey, Carlson Civil, Carlson Hydrology, and Carlson GIS. These four civil-related modular programs, working together, will allow you to create all of your deliverables at a fraction of the long-term costs compared to other software alternatives. Carlson Civil provides the most robust automation and ease-of-use of any civil design solution available today, and it does dynamic updating without a single custom...
    Starting Price: $395 per year
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  • 15
    Kenesto

    Kenesto

    Kenesto Corporation

    Kenesto is a cloud-based storage solution for managing engineering, design, and construction documents. Kenesto is much less expensive than enterprise PDM solutions but provides automatic file locking, versioning, vaulting, 2D/3D viewing, and web-based design review tools not found in consumer-grade cloud storage solutions such as Dropbox and Google Drive. The solution behaves like a mounted disk in the customer's office but the with a single source of truth in the cloud. File locking...
    1 Rating
    Starting Price: $27/user/month (single user)
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  • 16
    Altair S-FRAME
    ... using modeling automation to generate regular framework structures, and standard or custom trusses, and use clone tools to replicate all or part of the model. Additionally, users can save modeling time by importing existing BIM and DXF models. S-FRAME’s advanced meshing tools create the finite element mesh, giving users the power to generate detailed analysis results in their specific areas of interest. Users can explore those areas of interest by easily converting members to multi-shell models.
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  • 17
    RISA-3D
    ... detailed output, giving you and your colleagues full confidence in your design. The latest user interface of RISA-3D was created with a structural engineers' workflow in mind. The familiar left-to-right, tab-by-tab ribbon approach, makes it effortless to progress through a model from conception to final design optimization by simply following the icon sequencing. Additionally, users have the ability to customize the interface so that their most used tools are available at all times.
    Starting Price: $1,970 per year
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