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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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152 Products for "customer" with 1 filter applied:

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  • 1
    DBHawk

    DBHawk

    Datasparc

    ...Database SQL tasks and batch job automation with a web-based centralized tool. Secure access to SQL, NoSQL and Cloud databases with our all-in-one data platform. Trusted by our customers to protect and access their data. Centralized Security, Auditing and insights about your user’s activities.
    Starting Price: $99.00/month/user
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  • 2
    Grafana

    Grafana

    Grafana Labs

    ...Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir for metrics, Loki for logs, and Tempo for traces. Grafana Cloud, the fully managed offering, accelerates time to value with turnkey solutions for Kubernetes monitoring, incident response, load testing, and more. ...
    577 Ratings
    Starting Price: $0
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  • 3
    Rpv Reports

    Rpv Reports

    Rpv Software

    Rpv Reports is a powerful software for generating customized reports from any programming language, including COBOL, PHP, VB6, VB.NET, and Python. It formats plain text files into professional reports with excellent previews, supporting images, barcodes, links, and more. Is the ideal tool for enhancing or maintaining legacy systems, offering flexible integration with multiple scenarios.
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  • 4
    Hypersonix

    Hypersonix

    Hypersonix

    Hypersonix is designed to help enterprises drive profitable revenue growth by providing a system of actionable intelligence. Explainable AI powered by data science, ML, and NLP allows our customers to enjoy a holistic understanding of what’s happening in their business, why it’s happening, and what they should do about it. Hypersonix AI has helped to deliver 3-5% profitable revenue growth to its customers. With Hypersonix, here’s what you get. Automated insights. Blazing fast processing of massive amounts of data. Get to the bottom of what you want to know in split seconds voice search. ...
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  • 5
    NetBench

    NetBench

    Ironbridge Software

    Bring disparate data together, maximizing insights. Custom charts & graphs Drag & drop features for pivoting and formatting Run multiple reports simultaneously Add charts and tables to dashboard with a single click Refresh data from data sources quickly Export dashboard to PDF Export dashboard to Excel Ranking, exception reporting, and drill down capabilities Intellitext for data-driven headlines.
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  • 6
    Analytics Edge

    Analytics Edge

    Analytics Edge

    Generate professional custom reports on your own computer with Microsoft Excel. The Analytics Edge Add-in runs inside Excel to automate web analytics, SEO, PPC and email marketing reports. Features like quick queries, scheduled refresh, and wizard-based macros supplement Excel’s already powerful reporting capabilities. The simple automation add-in has connectors for popular services like Google Analytics, Facebook Ads and more.
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  • 7
    Kepion

    Kepion

    Kepion

    Plan your way with Kepion's CPM software. We are a cloud planning & analytics software company that caters to businesses of all sizes, including SMBs and large enterprises, and supports custom-built apps, as well as an end-to-end BI platform, web-based access, flexible integration, real-time calculations, and more. We help connect organizations' teams under a single view of their business performance, so they can make intelligent financial and operational decisions. Kepion's global offices and partners deliver rapid solutions for mid-size and enterprise customers. ...
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  • 8
    Simplain Vendor Portal

    Simplain Vendor Portal

    Simplain Software Solutions LLC

    Simplain Vendor Portal is used by some of the leading retailers in the world to streamline their supplier collaboration. By implementing the solution, retailers and wholesalers can realize immediate gains in productivity, speed to market and establish a solid foundation for other digital transformation initiatives. The platform helps facilitate workflow driven collaboration / negotiation with suppliers for key business processes such as Vendor Onboarding, Item Management, Cost...
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    8 Ratings
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  • 9
    Scoop Analytics

    Scoop Analytics

    Scoop Analytics

    ...Automatically collect data from your business applications to combine and blend together. Any application can push data into Scoop, with no limited pre-built connectors or custom APIs. Create master datasets to fuel analytics, visualizations, and more using your existing spreadsheets. Scoop automatically keeps your data up-to-date. Go from scooping up application data to prepping datasets in spreadsheets to analyzing and sharing visual data stories. No technical setup or data team is needed. Blend data from different sources and tell beautiful data stories based on live, sharable data.
    Starting Price: $99/month
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  • 10
    Reporting Workbench

    Reporting Workbench

    Polaris Associates

    Reporting Workbench is the powerful reporting solution for Oracle E-Business Suite users. Developed by Polaris Associates, Reporting Workbench provides real-time access to relevant data so that organizations get better business insights to help drive business decisions. This 100% web-based, robust reporting application provides users with a self-service capability and state-of-the-art features such as dashboards with advanced visualization options, ad hoc reporting, Excel Publisher, GL Flex,...
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  • 11
    The Reporting Engine

    The Reporting Engine

    eMetrix Systems

    The Reporting Engine provides call center reporting software and easy access to the information you need to monitor the key statistics of your call center reports and develop operational insights for process improvement. The heart of every call center is the ability to monitor and measure the performance of the business. That is why The Reporting Engine provides easy access to the information you need to monitor the key statistics of your call center and develop operational insights for...
    Starting Price: $150.00/month/user
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  • 12
    NDT Reporting Software

    NDT Reporting Software

    The Right Software

    ...As mentioned above in this article, the number of reports varies with the client’s requirements but a combination of 8-9 reports is a regular occurrence in Reporting Software. Email is built into the application so there is no need to export reports before delivering them to a customer. Your NDT Reporting Software must have the following features built-in if you are to confidently face challenges of modern reporting requirements.
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  • 13
    Supermetrics

    Supermetrics

    Supermetrics

    ...What began as a solution to connect data has evolved into a platform that extracts and consolidates data from 150+ marketing and sales platforms—like Google Analytics, Facebook Ads, and HubSpot—into preferred destinations. This has earned Supermetrics a spot on G2’s 2024 Top 50 Best EMEA Software Companies list. Driven by a commitment to innovation, transparency, and customer success, Supermetrics empowers marketers to use data to solve problems and create opportunities. With a collaborative culture fostering creativity, Supermetrics is dedicated to helping clients succeed in a competitive market. As marketing evolves, Supermetrics will continue to innovate, delivering powerful tools and a unified approach to marketing analytics worldwide.
    Starting Price: $29 per month
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  • 14
    pepito

    pepito

    pepito

    With pepito, working hours and vacation days can be easily managed and duty rosters can be created in an uncomplicated manner. The clever tool thinks ahead and precisely records both absences and overtime. On request, pepito takes over the complete time recording and summarizes all information clearly. Thanks to pepito, the right employees are deployed at the right time. The heart of the tool is the requirement and deployment planning as the basis for securing all shifts and working time...
    Starting Price: Free
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  • 15
    jsreport

    jsreport

    jsreport

    Various output formats can be produced just from the html and javascript. Templating engines for powerful dynamic layouts, custom javasript hooks for data fetching, full support for the latest css and javascript. jsreport includes web based designer, just connect with a modern browser and you're ready to design reports. Scheduling, templates versioning, import export and backup, sub reports, users management. Full support for javascript and literally every charting library, no limitations. ...
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  • 16
    Reportei

    Reportei

    Reportei

    ...The focus of the reports is to collect data from social media and online tools quickly in order to provide to the marketing analyst data to present to companies and customers. In the tool there is a space for writing social media report analysis. Use Reportei to streamline processes that used to be manual. Bringing everything together in one report, a digital marketing specialist will find it easier to analyze and make necessary optimizations.
    Starting Price: $9 per month
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  • 17
    ESM+Strategy

    ESM+Strategy

    ESM Software Group

    Eliminate the use of complex spreadsheets and slide deck creation in strategic planning with ESM+Strategy. ESM+Strategy is an all-in-one business strategy software that empowers companies to improve their strategic planning with balanced scorecards, integrated KPIs, custom reports, and strategy maps. The platform features simple navigation and interface and comes loaded with powerful analytics.
    Starting Price: $880.00/month
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  • 18
    Watershed

    Watershed

    Watershed

    Use Watershed to collect and standardize data across your learning ecosystem to automate reporting, reduce scrap learning, and provide a single source of truth. Watershed's learning record store (LRS) collects data via xAPI, proprietary connectors, and a data conversion engine; eliminating the constraints of getting access to siloed system data. The included learning analytics capabilities offer robust reporting options with data security, enterprise integration, and scalability top of mind.
    Starting Price: $2,100/month
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  • 19
    Screenshot Reports

    Screenshot Reports

    Screenshot Reports

    ...Instead of dealing with multiple integrations, broken data connectors, or hours of manual report building, Screenshot Reports makes reporting effortless — all you need are simple screenshots. Simply upload screenshots from any platform Google Ads, Facebook, LinkedIn, Amazon, Analytics, or even custom dashboards and our AI instantly transforms them into professional, branded reports, presentations, and dashboards. The system extracts metrics, identifies trends, and generates insights, KPIs, and recommendations automatically, giving you polished deliverables in just minutes.
    1 Rating
    Starting Price: $39
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  • 20
    Smartsheet

    Smartsheet

    Smartsheet.com

    Smartsheet is an award-winning work management and collaboration platform built to help teams have less talk and more action. With Smartsheet, organizations have access to a powerful platform that enables them to open more doors for new ideas, customers, and revenue. Featuring a spreadsheet- like interface, Smartsheet offers tools such as file sharing, Gantt charts, work automation, portals, dashboards, and so much more.
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    40 Ratings
    Starting Price: $14.00/month/user
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  • 21
    ClearPoint Strategy

    ClearPoint Strategy

    Ascendant Strategy Management Group

    ...Designed for strategy and finance managers, healthcare administrators, city management professionals, and more, ClearPoint Strategy is a powerful tool for facilitating decision-making and execution. The platform supports the Norton and Kaplan Balanced Scorecard methodology and offers a wide range of features including scorecards and dashboards, customization, reports, data integration, and more.
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  • 22
    Document Creator
    Customize report layouts, translate labels and extend datasets for layouts with ease. Document Creator is an add-on for developing report layouts in Microsoft Dynamics 365 Business Central. It makes report layouts easy to edit, saving a lot of time on report development. By the intuitive report designer and separation of code and layout, also end-users without technical knowledge can make changes to report layouts.
    Starting Price: $595.00/one-time
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  • 23
    Clear Reports

    Clear Reports

    i-net software

    i-net Clear Reports is the most recent release of our reporting software solution. It sports an all-new email format renderer to schedule reports directly as mails, a WebAPI module to preview API requests and support custom labels throughout the server that can be created with the new Translation module. There is also an all-new Plugin Store to explore new features. i-net software is the vendor of a variety of programs built on top of cutting-edge Java technology. A lot of software companies create reporting tools ranging from simple quick and easy up to high-performance solutions. ...
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  • 24
    ReportMill

    ReportMill

    ReportMill Software

    ...This is much more efficient than traditional reporting tools, which often require developers to repackage existing Java datasets as the original SQL query, then force a redundant refetch and some potentially risky inter-process communication. This architecture also provides unique access to custom business logic found in the developer's object model, providing a significant savings by reusing this code instead of forcing a rewrite in proprietary template macro languages. ReportMill is the only reporting tool built on top of a comprehensive page layout application.
    Starting Price: $295 one-time payment
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  • 25
    Spreadsheet Server

    Spreadsheet Server

    Global Software

    ...Users can simply pull their live ERP data straight into Excel, build reports on the spot, and then share reports and other files automatically to their team. Spreadsheet is used by over 4500 customers worldwide and supports leading ERP systems, such as Oracle, Infor, Netsuite ERP, and Sap.
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  • 26
    Nugit

    Nugit

    Nugit

    With Nugit’s drag & drop Story Builder, anyone can become a data storyteller. The intuitive interface lets you build from scratch or tailor suggested template stories as you go. Delight your colleagues, bosses and customers by sharing your stories in a format of their choosing: PPTX, live browser view or email. Never miss a deadline again by setting schedules for recurring reports. Nugit is very reader friendly; you see the graphs and you see how it summarises the data and customise the formulas for specific metrics that you want to measure. It’s more time efficient as we need information quickly. ...
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  • 27
    Pull Reports

    Pull Reports

    Pull Reports

    ...Plus, Pull Reports™ comes with a customizable mapper for quick visualization. Since all Pull Reports™ geospatial exports are backed by the flexible Pull Reports™ query API, you can customize your geospatial export to get the exact data you need.
    Starting Price: $950 per year
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  • 28
    ReportMagic

    ReportMagic

    Panoramic Data

    ReportMagic, a cloud-based SaaS reporting system, gives you automatically-generated, pixel-perfect, branded reports from the data you have in Microsoft Dynamics, SQL Server, LogicMonitor, Cisco SmartNET, SalesForce, AutoTask, ServiceNow and many more including your own custom systems. No more cutting and pasting from disparate systems! Free your skilled people for more mission-critical projects! More easily demonstrate you are meeting SLA targets! Make LogicMonitor really work for you! We hold no data ourselves – instead, we fetch it from your systems at the time it’s needed. Produce intuitive, visual reports where clear graphs and tables identify and highlight the most crucial issues. ...
    Starting Price: $440 per month
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  • 29
    Dataccuity

    Dataccuity

    Dataccuity

    We help you consolidate data from all of your tools, applications, and databases—we are data agnostic. No need to learn a new reporting language. Consolidate data from multiple sources into an Excel report at the click of a mouse. Your customized solution would be ready in weeks, not months. We do all of the heavy lifting while you concentrate on your job. Data can be imported into the Dataccuity central repository from any source. We can host your data in the cloud or in your existing on-premise environment. Eliminate reporting errors through our streamlined data integration product. ...
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  • 30
    360Suite

    360Suite

    Wiiisdom

    360Suite offers industry-leading solutions for SAP BusinessObjects and Tableau helping BI and Data Analytics professionals strive towards an insight-driven organization. Allowing customers to trust every decision they make and action they take is our mission. 360Suite provides modern governance solutions with the aim of releasing the potential of the data analytics landscape, ensuring that it’s embraced by users, insightful for decision-makers, and valuable to organizations. AnalyticsOps is your path to ensuring you have confidence in every decision you make. ...
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