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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Docmosis

    Docmosis

    Docmosis Pty Ltd

    Docmosis is a self-hosted or SaaS template-based document generation solution.  Integrate with custom-built software applications or popular third-party apps using the API. Create templates using MS Word or LibreOffice. Add plain-text placeholders to control: the insertion of text/images/tables; conditionally add/remove any content; perform calculations; loop over repeating data; format data/numbers and much more. Used by customers in Finance, Health, Legal, Education, Government, HR...
    48 Ratings
    Starting Price: $50.00/month
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  • 2
    MiaRec

    MiaRec

    MiaRec

    MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly...
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  • 3
    Grafana

    Grafana

    Grafana Labs

    Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir...
    577 Ratings
    Starting Price: $0
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  • 4
    Spread COM

    Spread COM

    GrapeCity

    Deliver a fully functional spreadsheet application in Visual Studio 6. Fully-functional OCX spreadsheet for COM and ActiveX development. Import and export your Microsoft Excel files. Run-time visual template designer. Spread includes a very comprehensive calculation engine with over 100 built-in functions to provide formula support. Easily add your own custom functions to Spread. You can also use named expressions or relative cell addressing to reference the formulas. Spread gives you control...
    Starting Price: $1499/developer
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  • 5
    Toucan

    Toucan

    Toucan

    Toucan is a customer-facing analytics platform that empowers organizations to drive engagement with the best end-user experience. From data connections to the distribution of insights anywhere they're needed, Toucan makes it easy. As a result, Toucan analytics are used 3x more than the industry average. Users can connect to any data, cloud-based or other, streaming or stored, with hundreds of connectors. Preparation of data is equally simple with data readiness features that lets...
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  • 6
    Oracle Analytics Publisher
    Oracle Analytics Publisher is the reporting solution to author, manage, and deliver all your reports and documents easier and faster than traditional reporting tools. Use your web browser or familiar desktop tools to create everything from pixel-perfect customer-facing documents to interactive management reports against practically any data source. View reports online or schedule them and deliver tens of thousands of documents per hour with minimal impact on transactional systems. Users of E...
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  • 7
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    2 Ratings
    Starting Price: As low as $3/mo/device
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  • 8
    eazyBI Reports and Charts
    eazyBI is a powerful business intelligence tool, providing an easy-to-use drag-and-drop interface for custom reports, charts, and dashboards creation. - Import your data from Jira, Confluence, and other Atlassian marketplace apps. - Add additional data from external data sources like SQL databases, REST API, Google Sheets, CSV or Excel spreadsheets or popular web applications like Highrise, Harvest, Zendesk, Git, and Freshdesk. - Create pivot table reports and interactive charts...
    Starting Price: $10.00/month
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  • 9
    MaxContact

    MaxContact

    MaxContact

    MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.
    Starting Price: £49 per month per User
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  • 10
    Ivanti

    Ivanti

    Ivanti

    ... risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility.
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  • 11
    360Suite

    360Suite

    Wiiisdom

    360Suite offers industry-leading solutions for SAP BusinessObjects and Tableau helping BI and Data Analytics professionals strive towards an insight-driven organization. Allowing customers to trust every decision they make and action they take is our mission. 360Suite provides modern governance solutions with the aim of releasing the potential of the data analytics landscape, ensuring that it’s embraced by users, insightful for decision-makers, and valuable to organizations. Analytics...
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  • 12
    Simplain Vendor Portal

    Simplain Vendor Portal

    Simplain Software Solutions LLC

    Simplain Vendor Portal is used by some of the leading retailers in the world to streamline their supplier collaboration. By implementing the solution, retailers and wholesalers can realize immediate gains in productivity, speed to market and establish a solid foundation for other digital transformation initiatives. The platform helps facilitate workflow driven collaboration / negotiation with suppliers for key business processes such as Vendor Onboarding, Item Management, Cost...
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    8 Ratings
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  • 13
    Style Intelligence
    Style Intelligence by InetSoft is a complete business intelligence (BI) software platform that empowers companies to explore, analyze, monitor, report, and collaborate on critical business and operational data from disparate sources in real time. Its top features include a real-time data mashup Data Block architecture, professional atomic data block modeling tool, and database write-back option. Robust and easy to use, Style Intelligence is also fully scalable and offers granular security,...
    Starting Price: $165/month
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  • 14
    LabStats

    LabStats

    LabStats

    LabStats tracks software and hardware usage on campus. Usage data lets you optimize your IT spending, help students find what they need, and properly allocate staff, software and hardware. Build custom solutions with direct access to live and historical data using our RESTful API and your preferred BI analytic tool, or our Power BI Dashboard Templates, to easily identify powerful and actionable insights. Export hardware, software, and user data at scale. Now you can analyze multiple years...
    Starting Price: $14/yr
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  • 15
    Cyberquery

    Cyberquery

    Cyberscience Corporation

    ..., with a support team averaging 15 years industry experience. The Cyberscience support team provides same day responses to issues, and they score very highly on customer satisfaction surveys.
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  • 16
    Jaspersoft

    Jaspersoft

    Cloud Software Group

    Jaspersoft® commercial edition has everything you need to design and deliver any report you need. We’ve spent over two decades perfecting our platform so you can deliver the data visualizations and analytics your customers want, from high volumes of pixel perfect reports to self-service ad hoc reports and more. JasperReports Server provides a drag-and-drop environment that makes it easy to design, distribute and securely manage self-service ad hoc and other reports, dashboards...
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  • 17
    Wyn Enterprise
    Wyn Enterprise is a seamless embedded business intelligence platform that provides BI reporting, interactive dashboards, data monitoring, localization support, scheduling, and distribution tools within any internal or commercial app. With easy-to-use designers, designed for self-service BI, Wyn offers limitless visual data exploration, allowing the everyday user to become data-driven while revealing trends and telling the story behind the data. Whether for your business or your commercial...
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  • 18
    Novisto

    Novisto

    Novisto

    ..., and customers alike are increasingly seeking transparency on your performance in managing ESG issues. Your peers may already be ahead in their sustainability journey. Novisto provides dynamic visibility of and guidance for the emerging ESG landscape and how it impacts your company’s strategy and operations. Our scalable, agile, and state-of-the-art platform supports every step of your sustainability management journey.
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  • 19
    BiCXO

    BiCXO

    Bicxo

    BiCXO is an Assisted Business Intelligence Solution that functions as an in-house MIS. It is a completely automated BI solution that allows you to track your finances, operational metrics, data visualization, and more at the click of a button. With no restrictions on the number of reports or users, all reports are customized to the organization's needs. BiCXO collects data from different sources and streams it in real-time, providing access to integrated data at one point. The solution...
    Starting Price: $300 for unlimited users
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  • 20
    FastReport Mono

    FastReport Mono

    Fast Reports

    ..., you can control the interaction between the dialog form controls and perform complex data processing. - You can see the result in the preview window, print the report or save it in a variety of popular formats. FastReport Mono is written in C# and contains only managed code. It is compatible with Mono Framework 4.0 and higher. Full source code is available. You can customize your copy of FastReport Mono to suit your needs. Reasonable price and licensing policy.
    Starting Price: $399.00/developer
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  • 21
    MaxBill

    MaxBill

    MaxBill

    MaxBill drives the operational transformation forward, supporting businesses on their journey to hyperautomation to help create, market and monetize new and existing services. Our smart BSS solution, built for both enterprises and SMBs, serves as a solid foundation for the company’s intelligent, partner- and customer-centric, data-driven and compliant digital ecosystem. We have been successfully implementing our solution to support telecommunication, utilities, gaming and energy service...
    1 Rating
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