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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Construction Daily Reports

    Construction Daily Reports

    Construction Daily Reports

    Want to save an hour a day on those pesky daily reports? CDR - Construction Daily Reports is the fastest and easiest custom daily reporting solution for the construction industry, available on our mobile app for Android and Apple devices, or our website portal. Customize your reports, enter your project details, then take pictures and notes through your mobile device. At the end of the day when you sign your finished report, CDR will automatically email your report in professional PDF format to anyone you select while saving it on our servers and uploading to your cloud storage service! ...
    22 Ratings
    Starting Price: $20/month/user
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  • 2
    Spread COM

    Spread COM

    GrapeCity

    ...The included print preview control makes it easy to preview the printed spreadsheet. There are several options for controlling how your customer will preview the data, including the number of pages that will be previewed on the screen & zooming options.
    Starting Price: $1499/developer
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  • 3
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    2 Ratings
    Starting Price: As low as $3/mo/device
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  • 4
    Toucan

    Toucan

    Toucan

    Toucan is a customer-facing analytics platform that empowers organizations to drive engagement with the best end-user experience. From data connections to the distribution of insights anywhere they're needed, Toucan makes it easy. As a result, Toucan analytics are used 3x more than the industry average. Users can connect to any data, cloud-based or other, streaming or stored, with hundreds of connectors.
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  • 5
    The Newspaper Manager

    The Newspaper Manager

    Mirabel Technologies

    ...Key features include a Google Chrome Extension, a built-in electronic signature system, an automated notifications system, an expansive production and project management module, and custom proposals, statements, and invoices.
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  • 6
    Salesforce CRM Analytics
    ...It offers real-time predictions and recommendations, enabling businesses to uncover actionable insights specific to their industry and role. With out-of-the-box dashboards and over 50 data connectors, CRM Analytics allows users to integrate external data and create a holistic view of their customers. This helps to identify opportunities for cross-selling and upselling, automate tasks, and optimize business processes directly within the Salesforce workflow.
    Starting Price: $50 per user per month
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  • 7
    Baremetrics

    Baremetrics

    Baremetrics

    ...Finally, you can get the data you need to uncover growth opportunities, get answers to your questions, and run sophisticated analyses with ease. Being data-driven and customer-obsessed just became a reality. We strive to be the SaaS & subscription analytics solution you've always dreamed of. One click and you get hundreds of valuable metrics and business insights!
    Starting Price: $50.00 per month
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  • 8
    Suntek Reporting

    Suntek Reporting

    Suntek Solutions

    ...We break down data sets into simple KPI scores which provide actionable insights that allow for an improved bottom line. With Suntek Reporting’s predictive analytics users can make informed decisions that will lead to: *Increased Revenue *Better Customer Service *Improved Employee Efficiency *Greater Market Share Use Suntek Reporting to eliminate the pain involved in complex reporting, and feel the confidence that comes from improving performance and profitability.
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    8 Ratings
    Starting Price: $99/month
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  • 9
    Sisense

    Sisense

    Sisense

    Embed analytics into any application or workflow to make critical decisions – with confidence. Infuse analytics into everyday applications and workflows to drive better, faster decisions, for your business and your customers. Integrate customized analytics into your applications and products to make analytics intuitive and user-friendly. Boost product engagement, adoption, and retention with the AI-driven predictive analytics platform built for business success. Prepare, analyze, and explore data from multiple sources with Sisense, a leading Business Intelligence (BI) reporting software. ...
    1 Rating
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  • 10
    Hypersonix

    Hypersonix

    Hypersonix

    Hypersonix is designed to help enterprises drive profitable revenue growth by providing a system of actionable intelligence. Explainable AI powered by data science, ML, and NLP allows our customers to enjoy a holistic understanding of what’s happening in their business, why it’s happening, and what they should do about it. Hypersonix AI has helped to deliver 3-5% profitable revenue growth to its customers. With Hypersonix, here’s what you get. Automated insights. Blazing fast processing of massive amounts of data. Get to the bottom of what you want to know in split seconds voice search. ...
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  • 11
    Kepion

    Kepion

    Kepion

    Plan your way with Kepion's CPM software. We are a cloud planning & analytics software company that caters to businesses of all sizes, including SMBs and large enterprises, and supports custom-built apps, as well as an end-to-end BI platform, web-based access, flexible integration, real-time calculations, and more. We help connect organizations' teams under a single view of their business performance, so they can make intelligent financial and operational decisions. Kepion's global offices and partners deliver rapid solutions for mid-size and enterprise customers. ...
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  • 12
    pepito

    pepito

    pepito

    With pepito, working hours and vacation days can be easily managed and duty rosters can be created in an uncomplicated manner. The clever tool thinks ahead and precisely records both absences and overtime. On request, pepito takes over the complete time recording and summarizes all information clearly. Thanks to pepito, the right employees are deployed at the right time. The heart of the tool is the requirement and deployment planning as the basis for securing all shifts and working time...
    Starting Price: Free
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  • 13
    Smartsheet

    Smartsheet

    Smartsheet.com

    Smartsheet is an award-winning work management and collaboration platform built to help teams have less talk and more action. With Smartsheet, organizations have access to a powerful platform that enables them to open more doors for new ideas, customers, and revenue. Featuring a spreadsheet- like interface, Smartsheet offers tools such as file sharing, Gantt charts, work automation, portals, dashboards, and so much more.
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    40 Ratings
    Starting Price: $14.00/month/user
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  • 14
    Nugit

    Nugit

    Nugit

    With Nugit’s drag & drop Story Builder, anyone can become a data storyteller. The intuitive interface lets you build from scratch or tailor suggested template stories as you go. Delight your colleagues, bosses and customers by sharing your stories in a format of their choosing: PPTX, live browser view or email. Never miss a deadline again by setting schedules for recurring reports. Nugit is very reader friendly; you see the graphs and you see how it summarises the data and customise the formulas for specific metrics that you want to measure. It’s more time efficient as we need information quickly. ...
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  • 15
    Speedbooks

    Speedbooks

    Speedbooks

    Real-time dashboard for you and your customer, and a mobile app. What is Speedbooks reporting software? Speedbooks processes all figures from your accounting program into clear dashboards and clear reports that indicate exactly how each part of your organization is performing. Complex spreadsheets, manual reports, missed opportunities or expensive annual accounts are now a thing of the past!
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  • 16
    FineReport

    FineReport

    FanRuan Software

    ...Data entry function improves the efficiency of updating real-time data. Simplify deployment and integration, lower operation and maintenance cost. Open APIs enable IT to customize reporting systems easily and quickly. Anyone can build impressive reports and dashboards within 10 minutes with three reporting design modes and drag & drop ease. Support all mainstream databases. In one click, you can combine data from multiple data sources to have a comprehensive analysis. Provide 19 categories and over 50 styles of self-developed HTML5 charts, with cool 3D and dynamic effects. ...
    Starting Price: $1.00/one-time
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  • 17
    ClicData

    ClicData

    ClicData

    ...With our included data warehouse, you can easily cleanse, combine, transform and merge any data from any data source. Create interactive and self-updated dashboards that you can share with your Manager, your team or customers in multiple ways: email delivery schedule, export or even dynamic dashboards via our LiveLinks. With ClicData, automate everything from data connection, data refresh and management, and scheduling routines.
    Starting Price: $25.00/month
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  • 18
    ClickUp

    ClickUp

    ClickUp

    ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team.  Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to...
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    119 Ratings
    Starting Price: $5/user/month
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  • 19
    OneStream

    OneStream

    OneStream Software

    Our intelligent finance platform allows you to break away from the limitations of spreadsheets and legacy applications. Unify financial consolidation, planning, reporting and analysis through a single, extensible platform. Conquer the complexity of financial close, consolidation, planning, reporting and analysis. OneStream supports corporate standards while also satisfying more detailed line of business planning and reporting requirements, all in a single, unified application. Enables teams...
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  • 20
    Klipfolio

    Klipfolio

    Klipfolio

    ...Bring all of your business metrics together in one place. Start today, FREE, and instantly connect from our popular library of pre-built metrics. Need to connect with your custom data? Use our Query Builder and Modeller to get, join, and prep all of your own data, from APIs to spreadsheets, and databases. Then visualize and share your metrics, beautiful dashboards, and PDF reports with your team, and start making better decisions today. Start today. FREE.
    Starting Price: $99.00 per month
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  • 21
    BiCXO

    BiCXO

    Bicxo

    ...It is a completely automated BI solution that allows you to track your finances, operational metrics, data visualization, and more at the click of a button. With no restrictions on the number of reports or users, all reports are customized to the organization's needs. BiCXO collects data from different sources and streams it in real-time, providing access to integrated data at one point. The solution is fully responsive on any device, with secured login and password. BiCXO is an Assisted BI tool with experts that help implement a powerful reporting and analysis solution tailored to your business requirements, all covered in a monthly fixed fee with no upfront investment.
    Starting Price: $300 for unlimited users
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  • 22
    Style Intelligence
    Style Intelligence by InetSoft is a complete business intelligence (BI) software platform that empowers companies to explore, analyze, monitor, report, and collaborate on critical business and operational data from disparate sources in real time. Its top features include a real-time data mashup Data Block architecture, professional atomic data block modeling tool, and database write-back option. Robust and easy to use, Style Intelligence is also fully scalable and offers granular security,...
    Starting Price: $165/month
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  • 23
    Wyn Enterprise
    Wyn Enterprise is a seamless embedded business intelligence platform that provides BI reporting, interactive dashboards, data monitoring, localization support, scheduling, and distribution tools within any internal or commercial app. With easy-to-use designers, designed for self-service BI, Wyn offers limitless visual data exploration, allowing the everyday user to become data-driven while revealing trends and telling the story behind the data. Whether for your business or your commercial...
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  • 24
    Domo

    Domo

    Domo

    Domo puts data to work for everyone so they can multiply their impact on the business. Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible and actionable with user-friendly dashboards and apps. Underpinned by a secure data foundation that connects with existing cloud and legacy systems, Domo helps companies optimize critical business processes at scale and in record time to spark the bold curiosity that powers exponential...
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    49 Ratings
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  • 25
    datapine

    datapine

    RIB Software GmbH

    datapine’s business intelligence and dashboard software helps people to turn data into actionable insights and make data-driven decisions in real-time. A user-friendly drag & drop interface empowers managers to data scientists to visualize and analyze complex data by asking important business questions and receiving answers immediately. It offers a wealth of innovative analytics features like predictive analytics and dynamic, interactive business dashboards for modern, KPI driven...
    3 Ratings
    Starting Price: $249.00/month
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  • 26
    Amazon QuickSight
    Amazon QuickSight allows everyone in your organization to understand your data by asking questions in natural language, exploring through interactive dashboards, or automatically looking for patterns and outliers powered by machine learning. QuickSight powers millions of dashboard views weekly for customers such as the NFL, Expedia, Volvo, Thomson Reuters, Best Western and Comcast, allowing their end-users to make better data-driven decisions. Ask conversational questions of your data and use Q’s ML-powered engine to receive relevant visualizations without the time-consuming data preparation from authors and admins. Discover hidden insights from your data, perform accurate forecasting and what-if analysis, or add easy-to-understand natural language narratives to dashboards by leveraging AWS' expertise in machine learning. ...
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  • 27
    Sage HR
    ...With a few clicks simply upload your employee database to your new online staff directory. Never worry about keeping track of random time-off and shift change requests. Use filters to create custom reports and data-rich company graphs. Sage HR is a complete HR solution. Enabling organisations to have a comprehensive view of their on site and remote workforce, whilst easily managing employee records, holiday and sickness absence. The features don’t stop there, with an easy to access mobile app and highly valuable functionality including reports and data small to medium size businesses can rest assured that the people management piece is taken care of when using Sage HR.
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    59 Ratings
    Starting Price: $5.50 per month
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