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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Datafinder

    Datafinder

    Datafinder

    Add high quality verified email addresses to your customer list to provide an additional way to market to your customers. A successful marketing campaign is dependent upon knowing who to target and delivering a message that resonates with your audience. Datafinder’s Phone Append service adds phone numbers and line type to your customer and prospects list. Datafinder enables multichannel marketing campaigns and gives you insights to improve the targeting of your marketing programs. A successful...
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  • 2
    DemoTime

    DemoTime

    DemoTime

    Tired of giving great demos only to see potential customers lose interest? DemoTime has got you covered! It automatically creates a highlight-reel video from your demo recording, making it easy for customers to remember and share the best parts. And the editing looks like it was done by a human, without you having to lift a finger. Customers get a personalized web page with the full recording, bookmarked by each key feature, and a summary demo perfect for sharing with their team. You can...
    Starting Price: $300 per month
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  • 3
    SankeyJourney

    SankeyJourney

    SankeyJourney

    SankeyJourney is a powerful online tool designed for customer journey analysis within an app or website. With just a few clicks, users can upload a CSV file containing event data, and in a matter of seconds, a Sankey diagram or flow chart is generated, providing an interactive data visualization dashboard. It offers a variety of customization options, such as adjusting the number of steps, filtering events, grouping them, focusing on a session level, customizing colors and label sizes...
    Starting Price: $19.99 per month
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  • 4
    TestBox

    TestBox

    TestBox

    Have a better experience when buying software. Deliver a better experience when selling software. Select your role below to learn more. Whether you're buying or selling software, TestBox saves you time. It makes the buying process smoother, easier, and more enjoyable for everyone involved! Test and compare popular CRM tools side-by-side. Find the right tool for your business without having to talk to a salesperson. Customer relationship management (CRM) software is software designed...
    Starting Price: $14 per user per month
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  • 5
    Re:catch

    Re:catch

    Re:catch

    Convert more customer interests into sales meetings, immediately. Accelerate your revenue with Re:catch. Re:catch immediately directs demo requests into qualified and confirmed meetings with your sales reps, dramatically reducing your time and process to win back more customers. Leads confirmed within 5 minutes convert upto 100x more into sales opportunities. Don't lose leads, but also don't consume all of them. Route your sales reps to the most qualified meetings to have the highest chance...
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  • 6
    Bling

    Bling

    Bling

    One beautiful app to bring all your customer communication in one place. All your conversations are automatically saved in our inbuilt CRM with unlimited call recordings, voicemail & text history. Easily set up call forwarding from your Bling number to up to 8 extensions with any number of your choice within or outside Bling. IVR feature lets you effectively delegate your calls to team members, protects you from robocalls, and keeps your personal numbers confidential. While contacts...
    Starting Price: $12.99 per month
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  • 7
    Wurkzen

    Wurkzen

    Wurkzen

    Run your entire business with Wurkzen and unlock powerful CRM capabilities with AI, including easy online estimates & invoicing. Convert more sales opportunities and put your marketing efforts on autopilot. Manage your customers with the easiest CRM on the market. Run your entire business on one easy-to-use platform & app. Build a business website with revenue-generating features. Get your business email, storage, and other essentials. Save thousands of dollars and a lot of time and frustration...
    Starting Price: $9 Per Month
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  • 8
    Forager

    Forager

    Forager

    Forager scours the web in real-time to find prospects matching your customer personas, then adds them into your CRM to give your sales team superpowers. Forager's engine develops custom crawlers based on the criteria and characteristics you provide, allowing for extreme precision. Forager automatically enriches matching prospects across more than 50 customer and organization attributes, allowing for deeper insight. Forager's engine never runs out of fuel. And, unlike sales databases, Forager...
    Starting Price: $675 per month
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  • 9
    DIVACS

    DIVACS

    DIVACS

    B2B SaaS platform to streamline your customer journey and lifecycle efforts, identify your ICPs, close deals efficiently, and accelerate your business growth like never before. Elevate deal closure rates with our comprehensive value driver generation and mapping tools that empower your sales team to prioritize high-value opportunities and shorten sales cycles. Collaborate more effectively with your vendors to gain a deeper understanding of value realization and unlock untapped potential...
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  • 10
    1mind

    1mind

    1mind

    Say goodbye to fragmented customer experiences. 1mind unites the expertise of your go-to-market teams into intelligent, versatile AI assistants capable of handling it all. Beyond enhancing efficiency and productivity, 1mind AIs build meaningful connections, deliver outstanding experiences, and drive business growth. From top-of-funnel lead qualification and sales to training, customer success, and technical support, 1mind covers the entire customer journey. With a photo-realistic face, voice...
    1 Rating
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  • 11
    Commspoint Journey
    ​Nielsen's Commspoint Journey is a media planning solution designed to identify and measure the key decisions and influences affecting consumers before, during, and after purchasing goods and services. By pairing two or three recent purchases from survey respondents with Nielsen's proprietary database, it provides up to 15,000 detailed customer journeys across more than 30 categories. These insights offer a clear picture of consumer experiences, ranging from early brand awareness to purchase...
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  • 12
    Thunai

    Thunai

    Thunai

    Thunai is where AI meets business intelligence, transforming how organizations leverage knowledge. Acting as a centralized AI brain, it integrates data from documents, CRM systems, videos, and customer feedback, enabling seamless access across voice, chat, and other interaction channels. With real-time call intelligence, multilingual support, AI-driven content creation, and smart automation, Thunai enhances productivity and engagement. It streamlines workflows by generating meeting summaries...
    Starting Price: $99/month/unlimited users
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  • 13
    Retellio

    Retellio

    Retellio

    Retellio is an AI-powered B2B platform that transforms customer call recordings into concise, insight-rich podcasts, enabling leaders to stay connected with their customers efficiently. By analyzing vast amounts of call data, Retellio identifies key moments, such as feature requests, pricing discussions, and competitor mentions, and curates them into 30-minute podcasts delivered via private RSS feeds compatible with popular podcast apps. This approach allows executives to absorb critical...
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  • 14
    GPTBots.ai

    GPTBots.ai

    GPTBots

    GPTBots offers end-to-end AI solutions for enterprises, focusing on areas like customer support, lead generation, enterprise search, and data insights. With a no-code platform, businesses can easily deploy AI agents to enhance productivity, streamline workflows, and reduce costs. GPTBots’ platform empowers businesses to automate customer interactions, gain actionable insights, and improve internal knowledge management.
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  • 15
    Sales Script Prompter

    Sales Script Prompter

    Sales Script Prompter

    Sales Script Prompter is probably the best phone call script builder today! We have created for you the simplest, convenient, user-friendly and smooth system for interaction with your clients, customers and partners! We use a voice trainer built into the service, which is based on artificial intelligence for the first time! It will allow you to quickly and efficiently train your employees to work with new scripts without losing the quality of communication with your customers. In 100...
    Starting Price: $19
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  • 16
    Zipteams

    Zipteams

    Zipteams

    Upgrade your sales team to AI-first CRM workflows. A must-have for every organization whose true voice of customer gets totally lost in disconnected sales and support calls. Supercharge your sales team and processes with the Zip AI Agent that works like a true teammate, prioritizing leads, forecasting sales, improving sales quality & productivity, sales reporting and insights, automating tasks and devising sales strategies to boost efficiency and revenue. Ask the Zip AI agent to find customer...
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  • 17
    Verenia for NetSuite
    Verenia CPQ for NetSuite is the only CPQ that is 100% NetSuite native and custom-built for manufacturing. It increases sales and reduces costs for makers of physical products. Because Verenia for NetSuite is 100% NetSuite native and resides in the Oracle Cloud, no integration or third-party software is needed. Data security and response times are ensured. Verenia CPQ for NetSuite increases sales, as reps can configure items with 100% accuracy 100% of the time. The manufacturing process...
    Starting Price: $89.00/month
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  • 18
    contactSPACE

    contactSPACE

    contactSPACE

    Discover contactSPACE: contact centre software designed to revolutionise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and intuitive graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.
    Starting Price: $105.00/month/user
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  • 19
    Sellsy

    Sellsy

    Sellsy

    Manage your sales cycle from start to finish with Sellsy, a complete online customer relationship management (CRM) and online sales management software. With Sellsy, sales teams regardless of size and industry can manage and track leads, create quotes and invoices, and engage customers with ease. A modular offer based on a team's specific needs, Sellsy comes with business management, CRM/opportunity management, subscription management, POS, website blog and ecommerce, purchases, margins...
    Starting Price: $50.00/month
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  • 20
    Cincom CPQ

    Cincom CPQ

    Cincom Systems

    Deliver a better customer experience with Cincom CPQ. Cincom CPQ is a configure price quote (CPQ) solution ideal for manufacturing companies and businesses that offer complex products and services. Available both as a cloud-based and on-premise solution, Cincom CPQ is loaded with features designed to improve the B2B customer experience, enable digital transformation, improve sales performance, streamline product configuration, enhances sales proposals, and more.
    Starting Price: $50000.00/one-time
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  • 21
    showefy

    showefy

    showefy

    The innovative real-time configuration system that allows to show all product variations through the best overall 360° experience available on the market. Showefy® 3D product configurator works with all mobile and desktop platforms. Show your customers all your products with all the choices available. Provide your sales network with showefy®, it will make selling more engaging therefore increasing your closing rate. Your customers are able to to download images and 3Ds (file format: obj, 3ds...
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  • 22
    CxCRM

    CxCRM

    Callippus Solutions

    CxCRM is a flexible solution for managing sales and the entire lifecycle of a customer. CxCRM is targeted for the Small and Medium business segment with specific emphasis on the customer sales lifecycle. CxCRM can be used to manage Leads, Contacts, Opportunities and Accounts. A data synchronization tool is provided for synchronizing offline data into the online system and vice-versa. It's unique contact management system can help build a network of contacts with great ease. Contact management...
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  • 23
    Pricing Assistant

    Pricing Assistant

    Pricing Assistant

    Contentsquare Merchandising is an add-on module to Contentsquare Digital that helps e-merchandising teams identify products to promote, define their best placement and their ideal price. Contentsquare Merchandising enables you to optimize eCommerce performance by combining customer journey information, product catalog data and competitor prices. The integration of the pricing and e-merchandising impacts with the analysis of customer behavior, now allows you to optimize your pricing strategy...
    Starting Price: $0.01
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  • 24
    portatour

    portatour

    portatour

    All you need is a web browser to get started. Create your account, upload addresses, and start driving on your optimized sales-route today. You don't have to install anything, no need for extra software. Are you spending more time in the car and planning than with the customer? Is it hard to put together a meaningful route plan with all of your customers, ranked by priority, honoring call frequencies as well as scheduled appointments, using a road map? Our route planner creates your trips...
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  • 25
    LeadsRx Attribution

    LeadsRx Attribution

    LeadsRx, Inc.

    We arm courageous marketers with the insights, technology, and confidence they need to deepen customer relationships and spark marketing performance. LeadsRx SaaS-based marketing attribution software collects touchpoints across all channels, captures conversions throughout the entire funnel, provides impartial results, and is unrivaled by competitors. Use LeadsRx to see which advertising programs perform the best and which are perhaps wasted ad-spend. By calculating the Return on Ad Spend...
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  • 26
    All Digital Rewards

    All Digital Rewards

    All Digital Rewards

    All Digital Rewards is a privately-owned loyalty agency that understands the vital component that drives a company success – people. ADR expertly assists clients design, build, launch, and manage consumer, employee, and channel incentive reward programs. Our cloud based advanced STACK ™ reward management platform and technologies, RESTful API, and an extensive offering of incentives and rewards, including Visa® Prepaid Card products, gift cards, merchandise, and digital rewards that ensure...
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  • 27
    Oracle CPQ
    Oracle Configure, Price, Quote (CPQ) guides customers through a step-by-step process of entering a correctly configured and fully detailed purchase order. Once a correctly configured order is entered, the CPQ solution responds with a price quote including all the proper discounts, terms, and conditions for this specific customer. If the customer accepts the quote, it then becomes an order. The solution improves order accuracy, shortens sales cycles, and lowers operational costs. It is the only...
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  • 28
    IVR Guru Lead Management
    Lead management is the process of tracking and managing prospective customers. Sometimes referred to as customer acquisition management or contact management, it generally encompasses the following processes: Businesses create consumer interest and inquiry into products or services through a range of marketing tactics. These often include blog posts, advertisements, white papers, social media, events, and PR campaigns. Consumers of marketing respond with interest and their data is recorded...
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  • 29
    Mumara

    Mumara

    Hostings House

    Mumara is a fully featured Email Marketing Software designed to serve Corporate & Commercial Enterprises, Startups & Organizations. This online Email Marketing system offers Enhanced Deliverability, Increased Open Rate, High CTR, Advanced Realtime Reporting, and a lot more features, available to you starting from free. Our advanced-level marketing and intellectual tools will work together to build up your brand and retarget your customers to come back. Trigger personalized emails based on your...
    3 Ratings
    Starting Price: Free
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  • 30
    Coach Simple

    Coach Simple

    LifeSpace

    Coach Simple helps you deliver customized content and unique coaching programs to your sales and business clients. One powerful sales coaching platform to keep your coaching simple. Our coaching modules are customizable to match your process and coaching style. We are enterprise ready for scalability while simple to use for your team, clients, admins and coaches. Organize your clients into custom coaching dashboards and share sessions, notes, tasks and assessments. Coach sales teams with sales...
    Starting Price: $199 per year
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