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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    buynomics

    buynomics

    buynomics

    Optimze core KPIs like profit, units, volume and revenue in a few clicks. buynomics' user-friendly interface means you don't need to be a data scientist to leverage your data for portfolio insights. buynomics answers questions in minutes giving you constant access to market transparency. Don't wait 4-6 weeks for expensive market research but answer questions right when they become relevant. Virtual Customers combine the information from sales numbers, market studies, competitive information...
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  • 2
    Sweet Show

    Sweet Show

    Sweet Show

    Revolutionize the way marketing and sales teams work together to improve the customer journey. Having up-to-date information and compliant offers: the basis of successful prospecting! Make available all commercial, product and R&D information to provide the level of expertise expected by the customer and control the protection of sensitive information that cannot be shared. Reuse compliant commercial communication documents and personalize your presentation contexts for your trade shows, new...
    Starting Price: $22 per month
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  • 3
    SaleSphere

    SaleSphere

    mVISE AG

    With the fully integrated Sales Enablement Platform from SaleSphere, sales reps systematically prepare for their interactions with customers and prospects. All relevant customer and product information is available anytime, anywhere, even offline. Customer meetings can be conducted more effectively and business deals can be concluded more quickly. Products and services can be experienced by your customers through innovative and dynamic presentations. Sales staff provide interactive advice...
    Starting Price: $35 per user per month
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  • 4
    SplashQ2C

    SplashQ2C

    SplashQ2C

    Easily send quotes on demand with SplashQ2C customizable quote templates, from anywhere. Empower customers with our proprietary “Buy Now” button to accept and make payments directly from their quote. Empower customers with our proprietary "Buy Now" button to automatically process payments and send orders immediately to suppliers for fulfillment. Allow resellers to maintain their brand identity with reseller and co-branding quote template options. Users may create and maintain their own custom...
    Starting Price: $49 per user per month
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  • 5
    ProSel Commerce

    ProSel Commerce

    ProSel Commerce

    The versatile, cloud based platform which makes buying quick, easy and personal. Customer-centric B2B eCommerce & Sales Process Automation. ProSel /B2B is the e-Business solution that offers you more. More features, more versatility, more control, more configurabilty, more customizabilty. More of what you need to sell more online. It will make your sales team more efficient and competitive to help you grow, driving more sales and profitability. It will help you engage, empower...
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  • 6
    SalesFuel

    SalesFuel

    SalesFuel

    SalesFuel leverages critical insights that significantly improve your ability to acquire, develop and retain your best employees and customers. Generate new business with 25+ pre-qualified local media leads every week. Become their trusted digital resource with AdMall's exclusive Digital Audit. Expand marketing budgets with co-op advertising and trade marketing funds. Gain the intelligence to win your next big account with SalesFuel's research and analysis. Know your customer's customer using...
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  • 7
    Refiner

    Refiner

    Refiner

    Refiner is a customer survey tool built specifically for SaaS, eCommerce and Membership sites. Ask your users any question while they are using your product with our beautiful & simple survey widgets - on brand and perfectly timed. Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time. Your CRM, email marketing automation platform, your backend API or good old Excel. Refiner helps...
    Starting Price: $29 per month
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  • 8
    ByRATINGS

    ByRATINGS

    ByRATINGS

    ByRATINGS is a cloud software solution that improves the conversion rate of sales leads based on a lead scoring predictive algorithm. We predict the behavior of your customers so that you can optimize your strategies and achieve better results. Predict the behavior of your customers to optimize your Acquisition, Engagement, Conversion and Retention strategies. ByRATINGS incorporates Predictive Marketing throughout the sales funnel to optimize both the KPIs of Marketing teams and the ROI...
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  • 9
    Scuba

    Scuba

    Scuba Analytics

    Self-service analytics at scale. Whether you’re a product manager, the head of a business unit, a chief experience officer, a data scientist, a business analyst, or an IT staffer - you’ll appreciate how simple Scuba makes it to access your data and immediately begin mining it for insights. Whether you’re trying to understand the behavior of your customers, your systems, your apps – or anything else associated with actions taken over time – Interana is the only analytics platform that lets you...
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  • 10
    Bisnode

    Bisnode

    Dun & Bradstreet

    Manage customer touchpoints effectively, measure feedback in real-time, enhance customer experience and gain valuable insights based on smart data and analytics. Our market-leading Risk- and Credit management solutions are tailored to your needs, regardless of whether you are a large multi-market business or a small single-market startup. Remodel your customer relationships throughout the value chain, reduce waste and enhance performance with our Analytics Services – bespoke solutions...
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  • 11
    BillingPlatform

    BillingPlatform

    BillingPlatform

    BillingPlatform empowers businesses with innovative software solutions to optimize revenue generation through every stage of the customer lifecycle, powering growth through operational agility along with a frictionless customer experience. Our industry-leading, cloud-based platform is leveraged by global enterprises to optimize the customer journey from idea to revenue. With global customers across multiple industries, including software, finance, media, transportation and communications...
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  • 12
    Proton.ai
    Distributors leave money on the table by responding to customers rather than proactively selling. Distributors misunderstand the needs of customers when data is lost between channels. Distributors lose money due to high travel costs, clunky systems and uncoordinated workflows. See historic and real-time sales transactions, customer information, and product data through a single pane of glass. Bring tailored product recommendations to the front lines for your reps and digital channels. Maximize...
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  • 13
    Digital Air Strike

    Digital Air Strike

    Digital Air Strike

    Digital Air Strike helps businesses engage with consumers online with targeted ads, more 5-star reviews, custom social media marketing, patented lead response, and A.I. powered intelligent messaging. Digital Air Strike’s dedicated team and award-winning technology deliver measurable ROI to 5,000+ businesses worldwide. Thousands of businesses rely on our award-winning social media marketing, online reputation management, AI-powered intelligent messaging solutions, and patented lead response...
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  • 14
    eGain Sales Advisor
    Powered by proven, award-winning AI reasoning technology, knowledge, and contextual offers, eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance. eGain Sales Advisor enables agents to provide advice based on uncovering the needs of the customer through a dialog rather than overwhelming the customer with raw product information. Expand the benefits of the solution by extending its role in self-service. When...
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  • 15
    Nektar

    Nektar

    Nektar

    ..., use Nektar playbooks to coach and ramp your fast growing sales teams and new hires easily. Customize, implement and track the sales plays to fit your sales process. Your rules, your plays with AI at its core and a dash of human expertise! Focus on helping your salespeople sell better rather than on reporting what they have been doing. Automate CRM entry, multi-fold CRM adoption & accelerate revenue growth with real time CRM updates and activity capture.
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  • 16
    SaleSqueze

    SaleSqueze

    SaleSqueze

    Bring your showroom to your customer’s living room. Create an amazing buying experience for your bespoke products and increase sales by up to 486%. SaleSqueze helps you build an engaging customer experience for your products on your website and automates the selling of your bespoke products. Your sales team can leave the quoting to the system and focus on taking care of customers and closing deals. The buying journey has changed a lot and prospects that come in contact with you have already...
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  • 17
    Happisales

    Happisales

    Happisales

    Happisales is a fully packed field tracking app for sales team! Help your sales team to focus on selling to the right customers by eliminating/ automating administrative works. Equip them with product knowledge to sell better. Set clear targets, measure their progress, coach & equip them with knowledge, appreciate them to make them feel part of the team. With detailed customer analytics, benchmark your top customers, identify customer purchase patterns and missing customers proactively...
    Starting Price: $5.50 per user per month
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  • 18
    Enlyft

    Enlyft

    Enlyft

    Enlyft helps B2B companies generate better leads, close more deals, and acquire more customers - faster. Enlyfts AI-driven customer intelligence platform leverages machine learning to profile and predict the buying behavior of millions of companies worldwide, based on technology use, hundreds of business attributes, and real-time buyer intent signals. Increase sales by quickly discovering, prioritizing and engaging with prospects likely to buy your solution. Enlyft’s proprietary data platform...
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  • 19
    Oracle Sales
    Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application...
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  • 20
    ActiveProspect

    ActiveProspect

    ActiveProspect

    ActiveProspect is an Austin-based SaaS platform on a mission to make consent-based marketing the best method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control. The only platform making consent-based marketing the most scalable, efficient, and safest method for customer...
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  • 21
    Quickpage

    Quickpage

    Quickpage

    Quickpage is the fastest growing video follow up solution in the world. Set yourself apart from the competition and deliver the most unique experience your customer has ever seen. With Quickpage video email. Quickpage is your virtual solution to introducing yourself and your services in the most genuine way. Quickpage app was developed to bridge the gap between sales people and customers. It's a sales app that helps you create real, human relationships with your customer so that you can build...
    Starting Price: $24.16 per month
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  • 22
    ReminderDental

    ReminderDental

    ReminderDental

    ReminderDental is the most powerful and affordable solution for communication with your dental patients. With the most customizable options for Appointment Confirmations, Broken Appointment Notices, Recall and Reactivation, Birthday, ASAP, Missed Appointments of any platform on the market, your automated communication never looked better. Multilingual support for calls and messages supported as well as filtering messages by procedure codes, operatory, or provider to enable pre / post op...
    1 Rating
    Starting Price: $50/month
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  • 23
    Incentive Solutions

    Incentive Solutions

    Incentive Solutions

    We get that selling through the channel and building customer loyalty among your channel partners can be tough. That’s why we build loyalty programs that help you better understand your market, connect with your channel partners and reward them for their loyalty to you. To be more specific, our customer loyalty programs are designed to help you. Gain visibility through your channel. Discover who your customers are and what products they’re buying. Prove the ROI your marketing dollars...
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  • 24
    Aktana

    Aktana

    Aktana

    Using embedded artificial intelligence refined by real‑time human insight, Aktana gives life sciences sales and marketing teams the information they need to improve the customer experience. Aktana’s AI-driven next-best-action platform integrates with every data source and major player in your commercial tech stack, transforming mountains of data into clear recommendations delivered into existing workflows. By embedding intelligence throughout the entire omnichannel ecosystem, Aktana makes every...
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  • 25
    Every Market Media (EMM)

    Every Market Media (EMM)

    Every Market Media (EMM)

    Our core databases , business executives (B2B), consumers (B2C), global executives (B2B) and global businesses (B2B) are used by our customers to drive growth. Our data enables our customers to extract value from marketing, advertising and sales initiatives. We help solve our customer’s data problems by using a powerful combination of vertical expertise, technology, data controls and a hands on approach to customer success. We believe in consulting, not pitching, and our commitment doesn't end...
    Starting Price: $499.99 per 5,000 credits
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  • 26
    Laserfocus.io

    Laserfocus.io

    Laserfocus.io

    Manage your deals, tasks, and customers with an interface saves you 5 hours per week. We remove all the unnecessary Salesforce fluff and so you can stay focused on what's important, your customers. Make data hygiene part of your daily workflow. A chaotic pipeline doesn't help you, nor does it help your manager. But keeping everything up to date in Salesforce is laborious because of Salesforce. Laserfocus lets you update all your deals now in one flow, simple as a spreadsheet. and every change...
    Starting Price: $30 per user per month
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  • 27
    CloudOffix

    CloudOffix

    CloudOffix

    CloudOffix is a total experience platform that provides businesses with an integrated and automated solution to manage their operations seamlessly. This all-in-one platform focuses on bringing together customer experience, employee experience, user experience, and digital experience, making it easier for businesses to improve communication and collaboration and provide a seamless experience for both employees and customers. CloudOffix offers various products, including: -Sales Cloud...
    Starting Price: $29 per user per month
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  • 28
    StitchView

    StitchView

    StitchView

    With StitchView, you’ll instantly see context – relevant customer information across all your apps in one workspace view. Access to more applications and data shouldn’t slow you down. Eliminate the redundancy in the searching, input, and sharing of data across multiple applications. Load and sync information across your entire view. Assemble and save optimized workspace views with groups of apps in a layout suited for a one-screen-glance workflow. Easily search and launch specific apps, views...
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  • 29
    Flycart

    Flycart

    Cartrabbit

    Download feature-rich, easy-to-use, and lightweight WooCommerce plugins that can fit any WordPress website and start selling more. Get the best-in-class customer support! Create dynamic pricing and discounts in your WooCommerce online store easily. Bulk discounts, cart discounts, special offers, user role-based discounts, and more. Customize your WooCommerce emails with a drag and drop editor. Change the logo, text, header, footer, and more. You can customize everything in the WooCommerce order...
    Starting Price: $29 per year
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  • 30
    Salesbolt

    Salesbolt

    Salesbolt

    Your customers will change jobs every 36 months on average. Customer job changes present a hidden churn risk, turn this risk into opportunity with Salesbolt. Leverage your existing relationships to drive new business with prior users of your solution at their new companies. Identify new opportunities as contacts leave customer accounts to join new organizations. Alert the right user as contacts leave customer accounts to prevent and reduce churn. Generate Reports and Dashboards to track high...
    Starting Price: $50 per user per month
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