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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38797 Products for "customer" with 1 filter applied:

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  • 1
    Tender Support
    Receive notifications, reply on the go and use keywords to quickly take action! Allow your users to interact, share and discuss ideas. Reply in public, or in private. Let the right person reply to the right discussion with queues and assignments. Tender automatically reminds you to follow up at the right time so you don't have to. Reports allow you to keep an eye on your response times, your productivity and your team.
    Starting Price: $49 per month
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  • 2
    Boldon James Email Classifier
    Protect your data, achieve operational excellence and fuel innovation. Through dedicated customer focus, flexibility and experience, we help customers to drive business performance and extract maximum ROI. Our unrivaled customer service and best-of-breed data governance solutions enable customers to manage data effectively, streamline operations and proactively respond to regulatory change. Our integration with the widest range of offerings gives our customers supplier independence, flexibility...
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  • 3
    ConfigureID

    ConfigureID

    ConfigureID

    Shoppers from around the globe add over 5 million personalized products to their carts every year with ConfigureID.
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  • 4
    The Review Solution

    The Review Solution

    Third Coast Interactive

    Express delivers online reviews everywhere you need them most. Rearrange the order in which review sites are presented. Customer chooses where they want to leave their review. Respond to reviews on review sites with a simple click from your dashboard. Watch your customer reviews and rating increase every week at a glance. Scroll through and monitor individual reviews as they accumulate.
    Starting Price: $199 per month
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  • 5
    Laconic CRM

    Laconic CRM

    Laconic Technology

    CRM stands for Customer Relationship Management, meaning building relationships with customers by utilizing technology and employing resources rationally, the goal of the CRM is focused on sales and customer service processes, including collecting data on spending behavior and customer needs, to bring that information to analyze and use it for the benefit of product or service development. The final goal of CRM development is the transition from consumer to customer. Laconic CRM offers all...
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  • 6
    NotifyMD

    NotifyMD

    NotifyMD

    NotifyMD is the leader in connecting patients and providers through standard and customized communication solutions that enhance patient access and improve patient and provider satisfaction, making these services essential to every practice. We are able to quickly implement this breakthrough solution for small practices, large medical groups and other healthcare providers playing a pivotal role in patient care delivery.
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  • 7
    SPBAS

    SPBAS

    SPBAS Business Automation Software

    Automate Your Business: SPBAS is a Complete Solution: for billing & invoicing, customer management, helpdesk, knowledge base, web hosting & domains, software licensing, digital goods delivery and e-mail marketing.
    Starting Price: $199
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  • 8
    Carrot quest

    Carrot quest

    Carrot quest

    Optimize user support with chatbots and knowledge bases. Carrot quest tools help increase sales on sites without generating new traffic and provide better user support. Business chat is the main way of sales and customer support.
    Starting Price: $10.80 per month
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  • 9
    AskCustomBoxes

    AskCustomBoxes

    AskCustomBoxes

    We build custom, high quality packaging for products of any kind. Let us build you a line of custom boxes – our price includes the design, artwork and shipping materials. No minimums.
    Starting Price: $10
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  • 10
    ReviewGain

    ReviewGain

    ReviewGain

    ReviewGain is an online reputation management SaaS platform built for Small Medium businesses. Our smart review management helps businesses achieve the highest rating in their area and convert their website in a lead generating machine.
    Starting Price: $49/month
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  • 11
    Queue.best

    Queue.best

    Queue.best

    Now you can keep the waiting rooms organized in your facility or clinic and gain customer satisfaction by reducing waiting time. Manage customer service staff with real time reports, and get to know your customers more with the best customer queuing system. Queue.best features several systems, including two Online (Greater/Huge) and Offline (First/Solo).
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  • 12
    CiuisCRM

    CiuisCRM

    CiuisCRM

    Manage your business from Customer management, Quotations, Invoices and Payments, and much more. From customization to automation of your invoices and accounting, scale up your business. With recurring invoices, expense entries and other income entries, automate your workflow with just a click. Customized reports and dashboards that offer real-time data updates. Compare sales across months and create priorities based on consistent data. Customizes the data views depending on their roles...
    Starting Price: $45 per month
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  • 13
    Custom Esignature

    Custom Esignature

    Custom Esignature

    The verification badge of email that increases response rates, site traffic, and simply just looks badass! Sign up, upload your logo, customized your signature and deploy to your email with a few clicks! Experience firsthand what it's like to compose and receive a message with Custom Esignature from any email client.
    Starting Price: $17 per month
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  • 14
    Reviewly AI

    Reviewly AI

    Reviewly AI

    Reviewly is an AI-powered platform that automates the process of collecting and responding to Google reviews, boosting online visibility, and building customer confidence with authentic, positive feedback.
    Starting Price: $39/month
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  • 15
    Nural Service
    Nural's service management software, is a comprehensive solution to streamline and enhance service operations. It offers efficient tools to manage tasks, track performance, and improve customer satisfaction. Optimize your service management processes for better efficiency and results.
    Starting Price: $350
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  • 16
    Chat Whisperer

    Chat Whisperer

    Chat Whisperer

    Chat Whisperer is an AI-powered platform designed to enhance customer service interactions. It seamlessly assists both staff and clients, resolving issues faster and boosting overall customer satisfaction. With ChatWhisperer, response times are reduced, making it an indispensable tool for efficient and user-friendly customer support.
    Starting Price: $99
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  • 17
    InFAQ

    InFAQ

    InFAQ

    Help your customers find exactly what they need even with an infinite list of FAQs. Load up your InFAQ with your existing FAQs and common customer queries. Add more FAQs as you learn more about what your customers need. Educate your customers, improve conversion, and discover what they want.
    Starting Price: $15 per month
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  • 18
    Go Big Reviews

    Go Big Reviews

    Go Big Reviews

    We help businesses, like yours, gather and manage online reviews from customers. We work with all types of businesses, including dentists, doctors, plumbers, HVAC contractors, Veterinarians, Home Inspectors, Accountants, Realtors and MANY, MANY more.
    Starting Price: $59/months
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  • 19
    Zipler.io

    Zipler.io

    Zipler.io

    Zipler.io is a versatile marketing platform designed to help businesses like restaurants, retail stores, spas, and salons build customer loyalty and drive repeat business. It offers tools for loyalty programs, customer engagement, and feedback collection, with integrations for WhatsApp, SMS, and email. Zipler.io simplifies customer relationship management and campaign automation, enabling businesses to reward loyal customers, capture leads with QR codes, and boost customer retention...
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  • 20
    Chat Genie

    Chat Genie

    AIQoD 360

    Chat Genie is a next-gen AI-powered virtual assistant that transforms customer support and team productivity. Equipped with a conversational AI agent, Chat Genie delivers round-the-clock assistance, instantly addressing customer queries, guiding customers through processes, and providing real-time responses. Its multilingual capabilities reduce support costs while enhancing user experience, making it an essential tool for streamlined operations and increased customer satisfaction.
    Starting Price: $1890
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  • 21
    VS CRM

    VS CRM

    VS CRM

    VS CRM is a robust Customer Relationship Management system designed to streamline business processes and enhance customer interactions. It offers comprehensive features, including lead and sales management, task automation, performance analytics, and customizable dashboards. Its user-friendly interface empowers teams to track customer journeys, improve engagement, and drive sales growth effectively. Suitable for businesses of all sizes, VS CRM integrates seamlessly with various tools...
    Starting Price: ₹500/user/month
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  • 22
    LiveChat4Dynamics
    LiveChat4Dynamics is a seamless integration tool that brings live chat functionality directly into Dynamics 365 CRM. It provides a unified platform to connect, track, and engage website visitors effortlessly, eliminating the need to switch between multiple platforms. Key Features: Instant Chatting for Website Visitors Instant Notification within CRM Create a CRM Record from LiveChat (OOB or any Custom Entity) Track Conversation History within CRM
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  • 23
    Surva.ai

    Surva.ai

    Surva.ai

    Surva.ai is an AI-powered platform for customer feedback and engagement, built for SaaS and subscription businesses​. It lets marketers capture customer feedback through post-purchase, embedded, and link-based surveys​, then instantly analyze the responses with AI to extract actionable insights. Beyond surveys, Surva.ai also helps reduce churn with intelligent cancellation flows and turns positive customer feedback into compelling social proof by showcasing testimonials​.
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  • 24
    Teamwork Desk

    Teamwork Desk

    Teamwork.com

    Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any...
    Starting Price: $7 per user per month
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  • 25
    Vision Helpdesk

    Vision Helpdesk

    Vision Helpdesk

    Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk...
    Starting Price: $8.00/month/user
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  • 26
    Quiq

    Quiq

    Quiq

    Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human...
    Starting Price: $250 per month
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  • 27
    Engati

    Engati

    Engati Technologies

    .../NLU to design your very own chatbot and engage your customers in 50+ languages.
    Leader badge">
    11 Ratings
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  • 28
    Loopy Loyalty

    Loopy Loyalty

    Loopy Loyalty

    Loopy Loyalty is the world's leading web application to create and manage digital stamp cards for Apple Wallet and Google Pay. Design your cards online, send push messages to customers, capture transaction history, and view customer insights. No tech knowledge is needed, no need to touch your POS, and no app development is required. Select the stamp card type that's right for your business and customize it with your own text, images, and colors. Send targeted messages straight to your customers...
    Starting Price: $15.00/month
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  • 29
    CAS genesisWorld

    CAS genesisWorld

    CAS Software AG

    CAS genesisWorld #1 CRM software for your company. Revolutionize your customer relationship management – with the powerful CRM standard solution CAS genesisWorld. With a range of flexible modules, the CRM solution fits your requirements exactly. Intelligent interfaces enable the solution to adapt to your existing ecosystem with ease. Customer data is entered, maintained and used profitably across all departments. Your company will form one team and together you will impress your customers...
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  • 30
    Helpmonks

    Helpmonks

    Helpmonks

    Save time and money with our team collaboration tool. We unified shared mailbox, customer management, live chat, email marketing tools, and marketing automation tools to help your business succeed. Our team email management tools make it easy to get your whole business on the same page and boost team productivity. Collaborate in yourshared inbox. Delegate emails, add private email notes for you and your team, and much more. Collision detection prevents duplicate replies to your customer...
    Starting Price: $9 per month
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