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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38796 Products for "customer" with 1 filter applied:

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  • 1
    FunnelPro

    FunnelPro

    FunnelPro

    Reach your customers wherever they are. Gain reviews, collect payments, communicate with customers, and capture leads—all from a single inbox. Improve your ratings, build your reputation, and get found online by sending review requests via text to recent customers, responding to and interacting with reviewers, and managing it all from a single inbox. Reach your customers wherever they are with text messaging. Request reviews, connect with website visitors, collect payments, and market...
    Starting Price: $297 per month
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  • 2
    Stylo

    Stylo

    Stylo

    Stylo is AI that tells you where to most effectively spend your time to improve the customer experience. This leads to happier customers, more productive employees, and reduced churn. At Stylo, our mission is to create a world where every customer impacting decision is made with evidence. We believe that every single interaction provides critical insights into what actions should be taken. To accomplish this, we constructed next-generation Artificial Intelligence to analyze every source...
    Starting Price: $10 per user per month
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  • 3
    Base

    Base

    Base

    Base allows you to tap into your company’s most powerful growth engine - your customers. As pioneers of the Customer-Led Growth (CLG) evolution, we deliver a designated customer marketing platform helping B2B organizations create an ongoing and personalized lifecycle engagement with their customer base at scale. By analyzing each customer/user's individual journey in all touchpoints and leveraging insights for engagement - you’re able to engage contextually and increase product adoption...
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  • 4
    Avayler

    Avayler

    Avayler

    Ensure your customer has an effortless, enjoyable experience with your brand from discovery to order to service delivery and beyond. Give your customers the keys to an excellent service experience with this feature-rich end-to-end field service solution. For services provided on-site, give customers back the power over their time and their wallet with this intelligent service solution. Whether providing services at a physical location or out in the field, Avayler provides an end-to-end solution...
    Starting Price: Free
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  • 5
    Markprompt

    Markprompt

    Markprompt

    Handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey. Bring customer support to the next level by deeply integrating it into your product and across touch points. With our REST APIs, JavaScript libraries, and headless React components, you can build customer support as an integral part of the user experience. Give your customer support team the tools they need to automate...
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  • 6
    Zence Loyalty

    Zence Loyalty

    Easyrewardz

    Comprehensive Loyalty Program to Delight, Engage, and Reward Customers Turn customers into brand advocates with a best-in-class loyalty program designed to drive engagement, build emotional connections, and boost sales. Go beyond discounts and offers—build emotional loyalty by understanding your customers, personalizing their experience, and rewarding their loyalty to foster long-term relationships. Key Features: Real-Time, Personalized Rewards • Offer instant, personalized rewards...
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  • 7
    ezdesk

    ezdesk

    ency Consulting

    ezdesk solution is a comprehensive software platform that enables businesses to provide exceptional customer support and effectively manage customer inquiries, issues, and requests. This tool is essential for businesses of all sizes to enhance customer satisfaction, streamline internal processes, and maintain a positive brand image. AI algorithms can automatically tag and categorize incoming tickets based on their content, enabling better organization and prioritization. By analyzing historical...
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  • 8
    Apdated

    Apdated

    Apdated

    Apdated’s AI-driven application revolutionizes the way businesses communicate with their customers. By automating progress updates, Apdated ensures that your customers are always informed and engaged without any extra effort from your team. With features like personalized notifications, real-time automatic updates, and a library of industry-specific templates, Apdated makes it easy to keep your customers in the loop. Customers can view an end-to-end dashboard that shows all tracked activities...
    Starting Price: $29/month
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  • 9
    Adobe Real-Time CDP
    Build customer profiles that power real-time experiences. Unify cross-channel data into real-time customer and account profiles that are ready for activation anywhere — all while respecting customer preferences. Unify and normalize known and pseudonymous customer data across all online and offline sources to create real-time, actionable B2B and B2C customer profiles. Ensure enterprise systems and teams use consistent data. Understand customers across their devices to improve engagement. Stream...
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  • 10
    TeamUp

    TeamUp

    TeamUp

    TeamUp is the most recommended management software for independent gyms, studios, CrossFit boxes, personal trainers and their in-person, online, and on-demand services. TeamUp’s all-in-one software offers bookings, payments, customer relationship management, and a rich feature-set of business management including valuable insights and reporting, specially designed for fitness business owners. Managing class schedules, taking payments, and connecting with members is far easier when you have...
    1 Rating
    Starting Price: $99.00 per month
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  • 11
    Magnetiq

    Magnetiq

    Koinema

    ... and invitations with digital RSVP tracking, create seating plans, distribute Apple/Google Wallet passes, print guest badges, and check in attendees with custom QR codes — all from one platform. Magnetiq also helps teams stay aligned with collaborative tools, real-time updates, and centralized contact management. Use the built-in Newsroom to share digital event materials or publish a dedicated event website with multi-language content — ensuring every detail looks professional and easy to update.
    Starting Price: 690€
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  • 12
    Routee

    Routee

    AMD Telecom

    Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes. -SMS Marketing: tailor-made messages based on customers' individual preferences -Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data -Transactional Email: automated emails...
    2 Ratings
    Starting Price: $0.01 one-time fee
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  • 13
    Oz Liveness

    Oz Liveness

    Oz Forensics

    ... Liveness features advanced algorithms able to detect many forms of biometric spoofing, including 3D and 2D masks and photos along with photos or videos displayed on a mobile or a laptop screen. On-device Liveness detection and face biometry checks allow to use of a phone as a personal biometric device. No data is sent to the server from the device and stays in the customer's hands. On-device Liveness is perfect in any customer’s use case, improving the reachability and stability of the services .
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    14 Ratings
    Starting Price: $2,625/year/12,500 transaction
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  • 14
    LivePerson

    LivePerson

    LivePerson

    The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well...
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  • 15
    Testimonial Donut

    Testimonial Donut

    Testimonial Donut

    Testimonial Donut (TD) is an all-in-one platform designed to help businesses collect, manage, and showcase authentic customer testimonials and reviews. It empowers businesses to leverage social proof and build trust with potential customers, all with minimal effort.
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  • 16
    Storman Software

    Storman Software

    Storman Software Pty Ltd

    Storman Cloud is the next evolution in cloud based self storage management software for single facilities and multi-sites that manages all aspects of self storage, your facility and your customers. Storman is class leading and provides an all-in-one self-storage software that is modern, mature, stable, and accessible from any internet connected device so you can work from anywhere. Built by people who have been providing class leading software to the self storage industry for almost 3 decades...
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  • 17
    BluLogix

    BluLogix

    BluLogix

    BluLogix is a leading provider of extensible cloud-based monetization solutions, empowering B2B businesses to optimize their subscription, recurring revenue and usage-based billing processes. The BluLogix platform delivers flexible, scalable, and feature-rich solutions across industries, helping increase revenue, profitability, innovation and customer satisfaction. BluLogix provides end-to-end automation and seamless integration across the revenue process, tailored for businesses...
    Starting Price: $500.00/month
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  • 18
    Quick License Manager (QLM)

    Quick License Manager (QLM)

    Soraco Technologies

    ... application with a few lines of code. Send email notifications to your customers based on selected triggers. e-Commerce integration to automate the license key generation process with the ordering process. Analytics to understand usage behavior. Self Help portal for your customers. Check for Updates for your application. Trial Registration Form to allow your customers to request a trial license.
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    15 Ratings
    Starting Price: $200 one-time payment
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  • 19
    YetiForce CRM

    YetiForce CRM

    YetiForce Sp. z o.o.

    Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can...
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    9 Ratings
    Starting Price: Free
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  • 20
    Apruve

    Apruve

    Apruve

    Apruve enables global enterprises to transform their B2B trade credit, accounts receivable, and collections process by offering net terms as easy as accepting a credit card. Apruve automates your enterprise's high volume, routine B2B invoicing by combining embedded trade credit & A/R automation with guaranteed next-day financing. Whether your enterprise is looking to drive efficiencies in their long-tail cohort of smaller buyers, extend lines of credit to online customers, or needs help...
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  • 21
    TrakIT

    TrakIT

    Bitmetric Technologies

    Our customized solutions have simplified complex processes in the Shipping industry leading to savings of millions of dollars. We are the trusted partner for many large organizations. Our expertise in this industry is unmatched. TrakIT is used by trucking and car rental companies to manage their assets. Enabled with GPS, asset inspection and business process approvals, we provide a reliable and safe solution to these organizations. We have also developed the front-end user interface...
    3 Ratings
    Starting Price: $500/month
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  • 22
    uContact

    uContact

    net2phone

    Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full...
    1 Rating
    Starting Price: $59.99/month/user
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  • 23
    My Call Cloud

    My Call Cloud

    My Call Cloud

    ... Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!
    Starting Price: $65.00/month/user
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  • 24
    HelpWire

    HelpWire

    Electronic Team, Inc.

    HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top...
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    48 Ratings
    Starting Price: $0
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  • 25
    Hitsteps

    Hitsteps

    Hitsteps

    Track visitors and convert them to customers. We do much more than classic web analytics when it comes to your statistics. Watch your visitors as they come from referrals, browse through pages, Trigger your specified actions and goals in funnel, and convert to paid customer. All of your visitors informations and profiles are provided you in a searchable daterange-enabled report. Using Profile Aliasing, If same user login via another device, we identify and attach visits to first and original...
    2 Ratings
    Starting Price: $4.99 per month
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  • 26
    Procure Xperts

    Procure Xperts

    Procure Xperts

    Procure Xperts, a complete SaaS based procure 2 pay software based solution product for organizations of all sizes. Our eProcurement software can save time in managing supply chain while saving the cost and valuable business time of our customers. A Procurement System That Provides Ease To Your Streamlined Procurement Management Processes By Saving Cost And Saving Your Employees Valuable Time. Procure Xperts offers result-oriented procurement software solutions. Pushing boundaries...
    Starting Price: $15/month/user
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  • 27
    DocSales

    DocSales

    DocSales

    DocSales is an award winning B2B SaaS platform that allows you to generate proposals and contracts through your CRM of choice with zero clicks (and zero effort). Our built in eSigning platform helps sales reps close deals faster by processing payments when a customer eSigns the document. Create quotes, proposals and contracts with ZERO CLICK. Just drag the opportunity card from your CRM to the Sales Documents. That's it! It works with major CRMs (SalesForce, Close.com, Hubspot...
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    11 Ratings
    Starting Price: $29 / month
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  • 28
    OnScreen

    OnScreen

    OnScreen

    OnScreen is the leading Digital Adoption Platform (DAP) for SAP or Any browser-based enterprise application. Boost process efficiency and user productivity with just in time OnScreen guidance. Optimize SAP on-boarding, Increase Employee Productivity and Reduce Training costs by as much as 50%. Transform business users into super users with in application walkthroughs for SAP ECC, S4HANA or any Enterprise Application. OnScreen is Highly Rated for its Simplicity and Usability....
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  • 29
    SearchStax

    SearchStax

    SearchStax

    SearchStax offers end-to-end search solutions for better search with site search on the frontend and hosted Solr infrastructure on the backend. We have over 700 customers in 20+ countries. Site Search for Websites Made Easy SearchStax Site Search delivers advanced, modern and personalized site search for your website or custom application: • Best-In-Class search experience • Actionable search insights for managers and executives • Self-service tools for the marketing team that don...
    5 Ratings
    Starting Price: $37/month
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  • 30
    Behavioral Signals

    Behavioral Signals

    Behavioral Signals

    .... With our innovative approach, we reshape the way connections are made and understood, ushering in a new era of communication. Our core technology is provided via our Behavioral Signals API, which is responsible to predict low-level and behavioral voice characteristics from audio signals. Applications: - Customer Service - Security, Intelligence, and Law Enforcement - Cognitive Health & Mental Health - Digital Companions/Chatbots - Healthcare - Entertainment
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