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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38794 Products for "customer" with 1 filter applied:

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  • 1
    Ada

    Ada

    Ada

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate CX across channels with generative AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered 5.5B+ interactions since 2016. Its AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging...
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  • 2
    Chaport

    Chaport

    Chaport

    Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process...
    Starting Price: $19/month
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  • 3
    Totango

    Totango

    Totango

    Design and run any customer journey, easily and at scale. Everything you need to accelerate your customer success with the most widely adopted all-in-one Customer OS. Select your customer journey or build your own. Out of the box best practice templates for any journey or initiative. Why start from scratch? Securely connect all your customer data for a single, unified view of your customer. Simple to administer and maintain. Manage everything in one platform. It's never been easier to design...
    1 Rating
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  • 4
    Help Sumo

    Help Sumo

    Help Sumo

    Help Sumo offers a 24/7 help center where your customers can answer their own questions – whenever, wherever. Build a rich and engaging knowledgebase that your customers find useful. Track what your customers are searching for through the help center. Find what’s working well and optimize your content based on the customers behavior. Build multiple help centers and customize each with unique content and branding. Transform your team to customer advocates, by providing everything they need...
    Starting Price: $14.99 per user per month
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  • 5
    Omnicus

    Omnicus

    Omnicus

    The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between...
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  • 6
    ThinkOwl

    ThinkOwl

    ThinkOwl

    ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel...
    Starting Price: $0
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  • 7
    Trustpilot

    Trustpilot

    Trustpilot

    Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share...
    4 Ratings
    Starting Price: $199.00 per month
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  • 8
    CoSurfing

    CoSurfing

    CoSurfing.net

    CoSurfing.net is a solution for customer interaction direct from the web page. The platform helps you guide your customers through your website in easy way. Use chat, audio, video and co-browse with your customers. Our wizzard helps you set up CoSurfing.net services in 3 simple steps - Try it for free. Browse your website together with your customer. It's simple and secure. No installation required. Enter a new era of communication – use Co-Surfing. Use the most popular way of communication...
    Starting Price: €190 per month per domain
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  • 9
    Onboard

    Onboard

    Onboard.io

    Organize, automate & manage customer onboarding from handoff to launch. Finally, software made specifically for customer implementation teams. Customer onboarding isn't meant to be one-size-fits-all. Every customer is unique, it's time to say goodbye to your inflexible templates. Onboard’s software uses variable customer requirements to create dynamic launch plans (aka Maps), saving endless time & energy and providing a truly customized onboarding experience. Stakeholders, both from your team...
    Starting Price: $99 per month
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  • 10
    TrueReview

    TrueReview

    TrueReview

    Easily create SMS & Email review or survey requests and set up smart drip campaigns to get more customer reviews and feedback. Make it easier for happy customers to leave a review by qualifying them first. Give unhappy customers a quick way to provide direct feedback to avoid a negative review. Through your review requests, customers can leave reviews on websites you specify, like Facebook, Google, Yelp or any website you add. Segment customers into happy and unhappy customers. Easily show...
    Starting Price: $23 per month
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  • 11
    Zendo

    Zendo

    Zendo

    Zendo is a platform that lets businesses deliver services to their customers from one place. Zendo helps sell bespoke services online; saves time by reducing context switching, manual and repetitive tasks, or managing customer communications. With Zendo, you can get rid of project management, email, accounting, proposal, and CRM tools, reducing the context switching. You can handle the entire sales & delivery process from A to Z, where A is when a customer sends an inquiry to you, and Z...
    Starting Price: $12 per user per month
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  • 12
    ReFrame Engage

    ReFrame Engage

    WSD Digital

    Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline...
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  • 13
    ByTek Retention AI
    Retention AI is the low-code/no-code solution that allows you to collect all the information you already have about your customers, enrich it and make it actionable, without adding complexity to the systems you already have in place in your company. Customer data from multiple sources. Marketers often focus only on the acquisition, forgetting that being able to retain those who are already customers has much lower costs and a higher chance of success. eCommerce managers and CRM specialists...
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  • 14
    Desku.io

    Desku.io

    Desku.io

    Revolutionize customer communication with an AI-powered unified omnichannel platform, delivering personalized and tailored experiences for each unique business. Identify new opportunities, convert visitors, deliver customer happiness, and more. Your ticket to hassle-free tech support, a lot of customer queries but in an organized way. Chat your way to success! Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock...
    Starting Price: $19 per month
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  • 15
    HaloCRM

    HaloCRM

    HaloCRM

    HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer inquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls, and more, eliminating the possibility of missed inquiries, and improving customer satisfaction by opening more channels...
    Starting Price: £59 per user per month
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  • 16
    Perfect Fit

    Perfect Fit

    Perfect Fit Software, LLC

    Perfect Fit Software is a reliable apparel, beauty and accessory business management software solution. Built with safety and reliability at its core we offer continuous backups and robust security. Designed specifically for small to medium-sized manufacturing or importing businesses. Perfect Fit Software offers a fully comprehensive tool for inventory management, tracking customers, orders, production, receivables, invoices, and more. Fully integrated with all the latest apps such as Shopify...
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    11 Ratings
    Starting Price: $150/month
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  • 17
    Bankingly

    Bankingly

    Bankingly

    ... financial institutions, banks, credit unions, and Coops throughout Latin America, Africa, and Asia that want to offer digital banking solutions to their customers.
    Starting Price: 1000
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  • 18
    Lucep

    Lucep

    Lucep

    Increase sales from digital marketing and social media by connecting leads to sales agents instantly. Find out how to digitally transform your distribution channels. Used by the world's top automotive brands and dealerships, insurers, real estate companies, digital marketing agencies and thousands of small businesses for lead capture, tracking, gamification, and increasing conversions. Engage customers on Facebook, your website, email and other digital channels, and move them...
    Starting Price: $10.00/month/user
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  • 19
    Local Billboards

    Local Billboards

    Local Billboards

    (DIY) Digital Signage A complete Digital Signage Solution that makes managing and monitoring your Digital Signage Network a breeze. From set up to deployment - you can quickly setup a new display or convert that Old Lobby TV into an engaging digital sign. * Engage with customers: Engage with customers by utilizing QR technology. * Save time and effort: No need for IT Staff, Graphic Designers or a computer with a mouse, our user-friendly software is simple and makes it easy...
    Starting Price: $4.99 per month
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  • 20
    LineupAppQ

    LineupAppQ

    LineupAppQ

    Get started for FREE in 30 sec. Check out our prices! SMS, Emails, Pagers, Online Res, Auto Calls, Sales Projections.
    1 Rating
    Starting Price: 0
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  • 21
    EdFactura

    EdFactura

    EdFactura

    Online billing system for SMEs and entrepreneurs, with EdFactura you will optimize the sales and customer relationship processes of your business, from billing, inventory, quotes, purchase orders, inventories, credit notes, customers, suppliers, NCF sequences automatic in the case of the Dominican Republic and much more.. EdFactura is a cloud-based billing and invoicing solution that helps small to large businesses in technology, retail, entertainment and other industries, easily administer...
    Starting Price: $20/month
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  • 22
    GreenSpark

    GreenSpark

    GreenSpark Software

    GreenSpark is a top-reviewed provider of a modern platform to stream and manage all aspects of a scrap yard’s operations. Our solution follows materials from the point of purchase all the way to the ultimate sale, with everything that those processes entail, all under one roof. By connecting a scrap yard’s operation through the scrap's life cycle, we increase our customers’ access to data, save them time and money, and ultimately improve their overall experience. With our support team having...
    2 Ratings
    Starting Price: $0
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  • 23
    Perfect Facility Booking System
    ... booking confirmations, reminders, and notifications to both staff and customers. Moreover, it allows users to create profiles and view their booking history, which simplifies the rebooking process and enhances user experience. This comprehensive tool aims to streamline operations, increase facility utilization, and improve customer satisfaction.
    Starting Price: $5/month
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  • 24
    CAST SBOM Manager
    CAST SBOM Manager enables users to automatically create, customize, and maintain Software Bill of Materials (SBOMs) with the ultimate level of control and flexibility. It detects open source dependencies and related risks (vulnerabilities and security advisories, licenses, obsolescence) directly from scanning source code, and allows you to create and maintain SBOM metadata over time (proprietary components, custom licenses, vulnerabilities) and much more.
    Starting Price: Free
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  • 25
    Spotless Link

    Spotless Link

    Spotless Link

    Spotless Link is a URL shortener service that allows users to create shorter, more memorable links for their long URLs. Potential Features: * Custom URL Shortening: Users can create personalized short links instead of randomly generated ones. * Brand Customization: Businesses can create branded links to align with their brand identity. * Link Tracking and Analytics: Detailed statistics on link clicks, geographic location, and user behavior can be tracked. * QR Code Generation...
    Starting Price: $5/month
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  • 26
    Wash It

    Wash It

    App Innovation

    Wash It provides an all-in-one laundry management software designed to streamline the operations of laundry businesses. With features like POS, pickup & delivery scheduling, billing, and order tracking, the platform automates workflows and boosts business efficiency. It also includes a mobile app for customers to place orders, track garments, and receive updates. Wash It integrates smart garment tracking through QR-enabled tags and provides detailed sales reports, making it an ideal solution...
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    8 Ratings
    Starting Price: $18/month
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  • 27
    ShareWatcher
    ShareWatcher will monitor your local and remote computer Windows File Shares showing who and when they were accessed, notify you of new files added or deleted by whom via email, sounds, custom commands or Windows events and optionally move your new files by adding a QuickMove Action to any monitored folder. ShareWatcher also supports FTP folder monitoring for new files. Know who is Accessing your Windows File Shares Know when Files get Deleted or Added Alert Options: Email...
    Starting Price: $29.99
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  • 28
    TapMango

    TapMango

    TapMango

    TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.
    2 Ratings
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  • 29
    Behavia

    Behavia

    Scorto

    Customers demand more and more, so bank should discover customer needs and abilities faster than the competition and balance these needs with bank’s business objectives. Acquisition costs increase, so banks should generate more profit from existing customers. It allows improving business profitability with more efficient decisions. Customer relationships strategy design, implementation and management. Cross-sell, up-sell decision support based on customer behavior. No limit in terms of a number...
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  • 30
    E-Track

    E-Track

    AdvanTec Information Systems

    Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization. E-Track is a fully featured Customer Service Software designed to serve SMEs, Agencies. E-Track provides end-to-end solutions designed for Web App. This online Customer Service system offers Alerts / Escalation, Appointment Management, and a knowledge base at one place.
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