Results for: customer - Page 21
View:
Suggested Categories:
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
-
1
GrowthScore
GrowthScore
Simple, yet powerful NPS solution designed to measure and boost customer happiness. Send customized NPS surveys that mirror your brand identity. Collect invaluable feedback on a daily basis. Survey your customers via in-app, web or email channels. Analyze real-time reports, monitor trends, identify happy customers and at-risk accounts. Utilize live insights and track NPS responses by channels, country, etc. Tag, prioritize product issues, assign to your team and follow-up to resolve the issue...Starting Price: $19 per month -
2
Mapovate
Ethos Integrated Solutions
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys... -
3
Contest Factory
ContestFactory
UGC Contests are highly interactive promotions that give your brand unparalleled customer engagement. Photo, video, audio, or text Contests encourage customers to get creative, providing repeated touchpoints between the customer and your product or service. Contest Factory was the first to develop online voting for UGC Contests and holds multiple patents in this area. UGC Contests are currently available as a custom product, with standard mobile optimization, social sharing and Viral DNA... -
4
InterMail
InterMail
We help manage the members of your customer club. We provide a solid integration to your IT system, so you can get a comprehensive receipt history, bonus calculation and division of interest categories. When all transactions can be looked up in the system, an improved customer service is achieved. And with the option of sending segmented customer communication, your ROI is increased. Our loyalty programs help you to target your most attractive customers. Loyalty programs We have many years... -
5
Perx Rewards
Workhouse Software
Differentiate from your competition by offering an unparalleled customer benefits package through your own white label rewards platform. Perx Rewards gives your customers access to exclusive discounts on relevant business and personal products and services, all within your own customized, white-label fully managed platform. Perx Rewards is exclusively designed for medium to large organizations that serve a large customer or member base. Our unique platform has been developed to provide... -
6
Claimlane
Claimlane
Claimlane is an All-in-One Complaint management solution for retailers. Create a seamless complaint process towards both customers and suppliers. Increase customer loyalty by turning bad experiences into smiling customers. At Claimlane we believe that companies want to deliver the best customer experience, also when things don't go as planned. Excellent customer experience spark long-term customer relationship and great brand loyalty. Our goal is to enable companies to resolve complaints...Starting Price: $149 one-time payment -
7
Cincom Eloquence
Cincom Systems
Cincom Eloquence is a customer communications management (CCM) solution that gives you the tools to design, deploy and deliver documents. Eloquence allows you to create a better customer experience while reducing risk, time and costs associated with CCM processes, improving your brand image and increasing revenue along the way. Customer communications management can help you create new customer relationships and nurture the ones you have by giving you the ability to customize content... -
8
Apizee
Apizee
Apizee provides a remote visual support solution designed to enhance customer service and operational efficiency through live video interactions. The platform allows businesses to solve customer issues in real-time by leveraging video calls, ensuring quicker and more accurate resolutions without the need for on-site visits. Apizee's features cater to industries like insurance, retail, healthcare, and field service, helping companies reduce travel, speed up diagnostics, and improve overall...Starting Price: $11 per user per month -
9
Directly
Directly
Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms... -
10
Flits
Flits
Set up Shopify Customer Account Page, Shopify Store Credits, Social Login, Wishlist, Recently Viewed Products, Reorders and more with Flits. Know your shoppers better with Shopify Customer Accounts, Strengthen customer relationships with Shopify Store Credits, Capture shopper intent and reduce cart abandonment with Wishlists, Simplify signing up on your Shopify store with Social Login. Flits is one of the best Shopify apps when it comes to understanding your customers. We offer a one... -
11
Xeno
Xeno
Xeno is a messaging app designed to help you attract, convert, and keep customers through the power of live response. Reconnect your team members and your customers through Xeno. Whatever the language. Whatever the channel. It all comes down to attracting new leads, turning your leads into customers, keeping your customers satisfied, and holding your feedback loop tight—and to be able to achieve all this without any fuss or troubleshooting.Starting Price: $77 per month -
12
Cisco Finesse
Cisco
Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through... -
13
LabiDesk
LabiDesk
Shared Inbox, Ticketing System, Knowledge Base and Contacts will help you keep your customers satisfied and your departments organized! Organize your corporate inbox by departments and type of issues/ inquiries you receive from your customers and leads. Increase customer satisfaction and reduce support volume by enabling 24/7, 365 days, year. All your leads and contacts will be organized at the most convenient way. Follow up, close sales and upsale prospects. Improve customer experience... -
14
POKET
Poket
Poket is an all-in-one Digital Customer Rewards Solution that helps businesses increase repeat sales and attract more new loyal customers. With Poket, merchants can set up any combination of loyalty program types tailored to suit your business no matter what industry they’re in and set up promotional rules for automated campaigns tailored precisely to your customers’ spending habits, loyalty balances or campaign performance. The solution has features like referral automation, social media... -
15
Omniconvert REVEAL
Omniconvert
Omniconvert Reveal helps eCommerce businesses increase lifetime value with customer analytics and RFM segmentation. Reveal is a Customer Value Optimization Platform that helps merchants understand and predict their customers' behavior to improve Customer Lifetime Value. Complex data is easy to understand and visualize, and the revealed insights will help merchants treat customer segments accordingly on every marketing channel. The four main features Reveal offers are related to buying... -
16
Unbird
Unbird
Quickly organize and connect customer feedback. Connect Unbird to 9+ sources of customer feedback. Group similar feedback entries together with smart tagging. Link your feedback to ideas and prioritize what to build. Generate feedback reports to understand top issues. Automatically close-the-loop with customers and stakeholders when you ship a new feature. Easily connect to your favorite apps to receive and analyze your customer feedback in real time. -
17
OptimalQ
OptimalQ
Connecting Companies and Customers at the Right time. Every time. OptimalQ’s Science of Availability™: A breakthrough technology that leverages AI and Big Data to enable companies to engage with leads and customers when they are physically and mentally available. OptimalQ at a glance Real-time availability—now at your fingertips. OptimalQ combines historical and real-time enterprise data with its exogenous sensor network. This enables you to predict the best time to engage with a customer... -
18
Sahaj CRM
Sahaj Software
Sahaj is well known in Delhi for maintaining quality customer relationships. CRM works diagonally in all departments to match customer-centric thinking. The benefits of such an interactive and/or connected system is that it is cost effective, increases efficiency and improves customer satisfaction. At Sahaj CRM, our foremost approach to CRM solutions is very unique. Sahaj CRM applications are completely based on a comprehensive understanding of the exclusive needs of our customers. With our... -
19
Junip
Junip
Share your customers story front & centre. Build trust with genuine, in-depth reviews that leverage photos, videos & custom questions. Junip boasts an industry leading 10%+ submission rate on requests. Trailblazing emails & forms that get the most out of your customers. Three steps, that's all it takes to get started with Junip. We're here to support you along the way. The most comprehensive set of options available. Choose the review values that matter to your customers. Structured data...Starting Price: $19 per month -
20
ORLIG CRM
ANBIZ
Gamification applies game mechanics into daily tasks and activities to drive employee and customer behaviors. ORLIG CRM provides you the ability to use the power of Gamification to overcome work challenges, resulting in motivated and engaged employees and customers, increased productivity, improved sales, and enhanced customer experience. Reaching the right target audiences with the right marketing message will generate leads that can be converted to sales. This will generate great numbers... -
21
Coniq
Coniq
Coniq’s digital platform enables your entire organization to connect with and engage customers in-store and online, across multiple touchpoints. Transform your business quickly and cost effectively by embracing a digital platform that empowers your entire organization to understand, anticipate and engage with your customers. Build a clear view of your customers, brands and marketing activities. Experience the new and exciting customer loyalty solution that identifies, engages and rewards... -
22
Vecko
Enghouse Interactive
Using conversational Artificial Intelligence (AI), Vecko listens to the voice of the customer “VoC” and extracts actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback. Vecko helps empower your organization to deliver a better overall experience, by quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations and resolve... -
23
Viewn
Viewn
Our audiences are customers of marketers. Our profiles record customer touchpoints and let you adjust tactics based on the activities of the individual user. Customer insights from behavior and preferences stored within profiles supply marketers with the essentials to craft content that inspires specific groups. Apply key segments to your customer base to go beyond demographics and build persona-based engagement which makes targeting more precise and effective. To really know your customers...Starting Price: $999 per month -
24
Sutherland Connect
Sutherland
Customer service is the most vital element for customer retention and loyalty, impacting both top-line and bottom-line growth. With customer expectations across both business and retail transforming significantly in recent years, today’s customers now engage seamlessly across channels like social media, messaging and interactive chats. They want great customer experience delivered fast and effectively regardless of the channel they choose, with consistent and continuous support even when... -
25
Sutherland Perform
Sutherland
Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees... -
26
Feedsocio
Feedsocio
Get feedback, insights, and reviews directly from your customers with Feedsocio. Customers are your best critics. They know the best and worst of your brand. So, let the customers vote and choose next big feature idea. Customers can vote on ideas in the Public Portal. You will get the powerful admin overview which contains all of the feedback in a single place. Choose the most valuable growth roadmap for your brand. Prioritize your growth plan according to most voted customer feedback. Share... -
27
Bikebook Portal
Bikebook
Bikebook Portal is an all-in-one booking management tool designed by bicycle mechanics, for mechanics. It allows the mechanic to save time, organize their bookings & receive more business! We have built the Bikebook portal, our workshop management tool, to help improve a mechanic’s day-to-day administrative efficiency. The mechanics can organize their day and see exactly what jobs they have outstanding. Furthermore, the system will store their customer database and track a customer’s service...Starting Price: £17.99/month -
28
Roialty
Roialty
Roialty is a customer profiling and digital loyalty marketing solution, chosen by international brands and agencies to turn anonymous data with no value into lifetime-loyal customers. Its flexibility enables the definition of profile-driven, interactive journeys aimed to maximize customer loyalty and retention, while providing key metrics to define the ROI of marketing initiatives. Profile driven: social customer segmentation allow to add must-have dynamic attributes and insights... -
29
CQueue
Check In Systems
Paper Sign In Sheets are being replaced by tablets, giving businesses a faster and more productive way of organizing the customers from the minute they walk in. A simple and effective app records the name and need of each customer. The time is accurately stamped and the sorted list is presented across the computers of your network. Give your staff the tools to respond quicker to the needs of your customers. Auto sorting of customers by department and reason for visit avoids the need...Starting Price: $34 per month -
30
INO CX
INO
Manage your omnichannel customer interactions thanks to INO CX, your 100% cloud, efficient and user-friendly platform. Maximize customer satisfaction on the most used channel with features designed for you. Intelligently manage your emails to automate and deliver relevant responses to your customers. Support your customers in real time by simply adding our live chat module. Outbound call campaigns or VMS, go directly to your customers with our smart functions. Get as close as possible to your...