Results for: customer - Page 26
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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
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MyGuestlist
MyGuestlist
A platform & team passionate about intelligent messaging and growing customer databases for iconic, national businesses. Create beautiful customer journeys for your campaigns based on loyalty, spend, visit, stagnancy, milestones anniversaries and specific rules & triggers. Active customer data growth is enabled and continuously enhanced to consistently deliver revenue-generating opportunities across multiple streams. Integrate your existing tech or data systems for complete data consolidation...Starting Price: $200 per month -
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Loyax Loyalty Platform
LOYAX
Reward your loyal fans with discounts, vouchers, cashback and reward items of your choice. Understand customer behaviour and adjust your offers accordingly. Promote your offers with targeted marketing campaigns via email, social and push notifications. Improve your mobile presence and engage customers wherever they are. Encourage existing customers to promote your business and bring in new clients. Make your most profitable customers feel special and reward them accordingly. The face... -
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UMarket
BuyFi
UMarket makes life simple for a small business by automating its rewards programs. It also makes life convenient for customers by getting rid of all physical cards (punch cards, reward cards, etc.) and not requiring the use of special mobile apps. UMarket is a complete sales and marketing automation software service for small businesses combining CRM, email marketing, offer redemptions and performance tracking at the point-of-sale. UMarket collects credit card purchase data on your Clover... -
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GhostDraft
GhostDraft
Meet your customers’ changing needs with an advanced customer communication and document automation solution. GhostDraft integrates into your business to create better experiences, greater efficiency and more agility across any platform. Make real connections with your customers through personalized communications. Our cloud-based, omnichannel customer communication management solution makes it easy to connect with your customers on the platforms that suit them best, creating higher levels... -
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iELS
Cardbiz Solutions
iELS offers powerful marketing strategy that helps companies identify, retain and increase customer loyalty by rewarding their customer. A long-term marketing strategy that helps companies identify, retain and increase customer loyalty by rewarding them based on flexible dynamic business rules. iELS or innovative E-Loyalty System can be customized to be flexible and take into consideration the dynamic nature of our client's needs to cope with their present and future requirements. It enables... -
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Reward-It
Reward-It
We work with brands large and small, in the UK and further afield, to provide retail gift and loyalty solutions with great results. Retailers love our gift and loyalty systems because they’re scalable, easy to use, and simply effective. Customer loyalty is a driving factor in retail success. For many independent retailers, the majority of business comes from existing customers – so it’s important to make sure your customers keep coming back to you. A loyalty system helps to increase customer... -
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Realtime-XLS
Collinson Group
Grow loyalty and profitability with every interaction. Our enterprise-grade, real-time loyalty solution, tracks and rewards all customer transactions through an innovative and seamless customer experience. The powerful rules engine at the heart of our high-performing platform, Realtime-XLS, effortlessly tracks and rewards, in real-time, every customer transaction and interaction across all channels. Realtime-XLS will help you understand and influence your customers’ banking, spending... -
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Repeat Returns
Repeat Returns
Restaurants have never been more tested than when all hell broke loose in 2020. Fortunately, 82% of our clients maintained or increased sales during those darkest days. Many of them set new sales records. Ordinary marketing constantly over-discounts your best customers. Repeat Returns’ adaptive marketing fits the offer to each customer’s spending patterns and delivers it during their peak buying cycle. This results in more visits and higher wallet-share. Steep discounts drive a single visit...Starting Price: $199 per month -
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Comarch SQM
Comarch
Comarch Service Quality Management (SQM) transforms traditional network-centric telecom monitoring into customer-centric telecom service quality management. Telecom service quality management demands insight into customers' perceptions of service quality. With this in place, you can prioritize network performance management based on forecasts of the influence of events on customer experience, and thus deliver high-level customer service assurance. Comarch SQM enables you to become proactive... -
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READi System
OpSolve
READi™ System facilitates operational excellence by providing robust workflow management functionality configured to align with your business processes. In addition, READi™ System provides the core customer data and customer relationship management features that support your efforts to build better (and more profitable) relationships with your customers. Customer care is really all about providing your customers with the highest possible level of service. The READi™ Express, web-based, CRM...Starting Price: $25000.00/one-time -
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360 View CRM
inBusiness Services
Demonstrating that you can understand — and meet — customers’ specific needs is critical. Empower organizational growth by providing a richer relational experience. As the demand for personalized service continues to increase, banks must harness their customer data to meet that demand. One of the best ways to communicate to your customers that you know them and understand their needs is to recommend the right products at the right time. To grow, banks need a place where every customer... -
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PHP Live Helper
Turnkey Web Tools
Providing online consumers with fast and friendly service goes a long way when it comes to gaining their trust and earning their business. With PHP Live Helper’s online chat software, you can build that trust and increase sales by providing your customers with “instant” onsite support. Fully administered through a convenient, web-based communication platform, PHP Live Helper Customer Support Software gives you the anytime, anywhere access you need to answer questions, assist customers...Starting Price: $13.99 per month -
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ResponseTek
ResponseTek
Our CX Intelligence model helps you obtain insight quickly, easily and in a way that is immediately consumable within your business from the front line to the C-Suite. It is right-sized to fit your needs. Technology balanced with the right amount of self-service to put you in control and the right amount of tailored insight and support services to guide you as and when you need it. We collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve your... -
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versaSRS Business Workflow
VersaDev
With versaSRS improving business efficiencies has never been as powerful. Your business will gain access to extensive tools to drive process, improve workflow and increase productivity. versaSRS comes with all of the modules you would expect from an Enterprise Solution but without the huge price tag. Improve communication between your company, your customers and your employees.Starting Price: $200/user/year -
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Sonetto
IVIS Group
Retailers need to speak the customer’s language across all touchpoints for higher sales, profitability and brand penetration. Sonetto® PXM on Azure provides an on-demand customer-centric solution with a competitive entry point. It centrally manages product data across channels, regions and segments. Sonetto® PXM powers global retailers using patented technology to automate tasks including data cleansing, product management, categorizing & merchandising. The dichotomy between customer’s... -
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RevealCX
Nexcom
Customer satisfaction goes beyond the products you offer, it’s the service provided before, during and after a purchase. Consumers of today have zero tolerance for bad service. RevealCX enables a fast, convenient customer experience by measuring what matters most to your customers and identifying actionable data that improves their experience. It begins with an easily deployable, well-designed form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor... -
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SATISFYD
SATISFYD
We have over 20 years of experience in building customer connections. Choose to focus on a single area or combine platforms to maximize the positive impact to your business! SATISFYD’s Voice of the Customer (VoC) solution gives you the tools to identify and act on important customer feedback. You will receive the needed insights that empower employees to create a more customer-focused organization. SATISFYD’s Voice of the Employee (VoE) solution enables you to identify and act on employee... -
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Messagepoint
Messagepoint
Increase the efficiency, compliance, and personalization of regulated customer communications across all channels. Messagepoint uniquely provides intelligent approaches to managing the complex content in regulated, personalized communications. Our customers respond faster, with greater empathy and achieve a consistent customer experience across all channels – all while ensuring compliance and accuracy. Give non-technical business users intelligent control of customer communications. Streamline... -
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Simplesat
Pronto Holdings
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!Starting Price: $99/month -
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vScreen
Vizolution
Customers are frustrated by being left to manually join information across steps and channels and these breaks create inefficiencies for your business, causing lost sales, higher costs to convert, rushed compliance requirements, and the erosion of your brand position over time. vScreen enables you to streamline remote journeys into effortless experiences: allowing customers to do everything they could in a face-to-face interaction, simplifying journeys so they start and end in the customer’s... -
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DataKnowl
Complexity Intelligence
DataKnowl is the customer service and engagement platform designed to build direct, unbreakable relationships with customers. Over 50 features, including Interactive Voice Response (IVR), Call Forwarding, Text Messaging, Extensions, SIP compatible, Multiple users, etc. The toll-free number is a fundamental tool for giving your company a professional and solid image. DataKnowl is a leader in the supply of toll-free numbers in more than 50 countries worldwide. Choose the perfect number for your...Starting Price: $8 per month -
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Vee24
Vee24
Connect your virtual and in-store experience to grow revenue, increase customer satisfaction, and build brand loyalty. Let your online customers go in store from the comfort of their home. Bring your in-person selling online. Help customers find what they need, offer complementary products, walk them through checkout. Powered by high-quality video chat, cobrowsing, text chat, chatbots, online appointment scheduling, and more in a single platform. Deliver the service, product advice... -
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Intelligent Forms Automation
OpenText CEM
Using Forms to collect information electronically or on paper, and automating validation, processing, review, and exchange, OpenText ensures forms- and people-driven processes are effective, efficient, and responsive and lead to an improved bottom line and positive customer experience. Intelligent Forms Automation is an essential part of a CEM solution, enabling organizations to facilitate two-way customer interaction. By providing a rich, flexible and powerful customer interface, it ensures... -
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Loyalty Operator
ADELYA
Generate new customers and new revenue by selling gift cards. Enrich your customer knowledge. The more you interact, the better you know them, and the more you can target your actions to boost your business. Omnichannel for the entire customer journey. Unlimited users, managed customers and emails sent. The Loyalty Operator platform makes the marketing power of big-box retailers accessible to all. You can develop a database, communicate with your customers, set up promotions and manage store...Starting Price: $49 per month -
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Cemantica
Cemantica
Capture how your customers actually experience your brand versus how you think they do. We provide a stellar customer experience platform to help you build customer journey maps, personas, manage CX programs and integrate VoC data. Your CX program in motion - we walk you through your journey maps, CX program and action plans. Your CX strategy at your fingertips - we provide a Cemantica Platform to build your journey maps and manage your CX program. Build your customer journey map, drive your...Starting Price: $54 per month -
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warply
warply
Design and implement successful banking omnichannel strategies through benefits and proximity payments. Achieve high recurring purchase rates and significantly increase customer's lifecycle value. Facilitate customer journey within the physical store from planning to checkout. Facilitate customer journey within the physical store from planning to checkout. Achieve high recurring purchase rates and significantly increase customer's lifecycle value. Design and implement successful banking... -
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incentiwised
incentiwised
Hospitality business is always at the brunt end of the stick. It experiences the most brand disloyalty or brand indifference by guests. Acquiring new guests and retaining existing ones has always been an overarching challenge. Therefore becoming a customer engaging brand is only sure-fire method to sealing the deal of customer loyalty. To change this, changing focus is the need of hour. Putting focus back on the guest by talking to them in the language they understand will largely bring you... -
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Antlere
Antlere
Aim to delight your customers at all fronts by creating experiences that leave them wanting more. Unleash the power of CX with Antlere and let the results speak for themselves. Deliver consistent experiences that span across all interactions an employee has with your company and get ready to unlock your employees’ true potential. Happier customers are more likely to spend more, stay longer, and sing your organization’s praises to their peers. Delivering exceptional experiences fosters lasting... -
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Kitewheel
Kitewheel
Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities. Unify your data with seamless out-of-the-box integrations and adaptors built to be agnostic to channels, systems and databases. Connect and stitch identifiers and behaviors to individual profiles, with Kitewheel’s ID Manager for a 360 view of the customer. Visualize and understand how customers interact and engage through time across every...Starting Price: $5,000 per month -
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Netiquette CRM System
Netiquette
Netiquette Customer Relationship Management System (CRM) is a cloud CRM software that combines sales force automation and customer service management. Netiquette CRM software is also a help desk software that comprises a support ticketing system and enables support agents to track and solve customer support tickets efficiently. The customized Netiquette CRM software, it helps to create detailed customer profiles and order histories to help you track customers' behavior histories and identify...