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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
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Splio
Splio
Individuation® Marketing is the future of customer marketing and transforms it into a value creating, respectful and responsible marketing. Our Individuation® Marketing software suite enables marketers to manage their entire customer marketing and supports them in their growth objectives. 500 brands and companies in the retail, catering and e-commerce sectors use our solutions on a daily basis. Our Customer Success Managers come from the B2C business and support you in using the software suite... -
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LoyaltyPlant
LoyaltyPlant
LoyaltyPlant is a mobile ordering and loyalty app solution for restaurants that drives emotional brand loyalty and repeat sales. Understand your customers’ buying habits, patterns, and preferences, while gathering actionable insights to build more personalized brand experiences. Launch targeted campaigns to customer cross-sections; measure conversion rates and understand results with detailed data visualizations. Partner with a customer success manager dedicated to providing expert advice...Starting Price: $250 per month -
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Spiraldesk
Spiraldesk Holdings
Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them. A business unit could be using a certain set of applications like a CRM...Starting Price: $10 per user per month -
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SmartCOMM
Smart Communications
The SmartCOMM customer communications management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels—and at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI. SmartCOMM helps enterprise organizations centrally manage their critical business and customer communications processes. This CCM solution provides a wealth of realized... -
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OpenText CEM
OpenText
Create customers for life with intelligent and connected omnichannel experiences, while optimizing operations. Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. Customer experience management platforms offer a set of solutions to create and deliver omnichannel experiences and track customer interactions throughout their journey. They help... -
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Ascent360
Ascent360
Ascent360 is a customer database platform that seamlessly integrates multiple data sources to create a comprehensive 360 degree view of your customer, allowing you to create and execute highly targeted marketing campaigns. With an intuitive drag and drop segmentation tool, our software puts the power back in the hands of the marketer enabling list creation and campaign deployment in a matter of minutes. Our software integrates with the systems you already have in place to compile your data... -
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WEBTEXT
WEBTEXT
CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone... -
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Ryviu
Ryviu
With a few simple steps, you can easily display customer reviews and increase conversion rates. Customers can ask questions about products, and you can easily manage and answer them. Ryviu app is a powerful review app built for Shopify stores with the aim of promoting online businesses to succeed more quickly by using customer reviews. From the early days, Ryviu team only had 4 members, including Founder Nam Nguyen and 3 other associates. They are all young and enthusiastic engineers. Along...Starting Price: $4.99 per month -
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Eckoh
Eckoh
We're experts in transforming contact center operations and helping you to extend the life of your technology by offering unrivalled support at a lower cost than any vendor. With over 20 years of award-winning experience in contact center technology solutions, we’ve seen every leap in technology — and always managed to stay ahead of the curve, helping our customers to drive more value from their existing investments and transition successfully when the time is right for you. We're vendor... -
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Happ EX Platform
Happ Consulting Services
A successful Customer Experience program does much more than drive short-term, tactical business improvements. It also aids strategic planning and the long-term actions that ultimately deliver a higher return on investment. Happ helps you measure the right customer experiences so you can increase: customer retention, employee engagement and revenue. Customer experience management drives improved business performance. Understanding your customers’ expectations and what is crucial... -
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Bidgely
BIDGELY
50% reduction in high bill calls and increased customer satisfaction. Preempt calls by anticipating cases that prompt customers to need support. Simple, timely, and actionable alerts provide an elegant way to proactively engage customers, reducing inbound calls. Personalized, proactive explanation for customers who receive a higher-than-typical bill. Prepares customers for a potential shift in their energy consumption. Notify customers of a pending season change and provide tips towards... -
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Kinnek
Kinnek
Kinnek helps suppliers build a world-class online reputation and easily share it. Because when you win more trust, more prospects become loyal customers. Potential customers are looking for reasons to trust your company, and they want third-party sources to vouch for you. Are you ready to deliver that information to them when they want it the most? 94% of your customers will search online before deciding to do business with you. Be found in that moment. Kinnek profiles offer more visibility... -
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Service-Run
Service-Run
Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive... -
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FeedbackNow
Forrester Research
Measure customer feedback. To deliver excellent CX, collect and measure customer feedback to pinpoint emerging issues before they negatively impact your organization. Our customer feedback system provides Smiley Boxes and digital collection methods to collect massive amounts of meaningful customer feedback. Intuitive devices allow organizations to achieve high customer feedback response rates. Our solution can be deployed worldwide without any IT integration. Developed and built in Switzerland... -
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Chorally
Chorally
The customer engagement platform. Get in touch with your customers in the moments that matter. Engagement Center. Configurable inboxes for any digital source, sophisticated workflows, granular routings with machine learning; everything it takes to offer a great customer experience. Listening In a world of social sharing, managing a brand is a complex activity. Social listening allows you to act at exactly the right time. Crowdsourcing Involve your customers! Build reserved areas where... -
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Softvision Agenda
Softvision
Softvision Agenda is an appointment management software for a shared agenda. Multi calendar: The system allows the management of a calendar for each operator and for each location. The management of the shared agenda between the different operators is one of the software strengths. Cloud application. The appointment management software doesn't require any installation. A browser and an internet connection that's all you need! SMS and E-Mail Marketing Customer software management allows you...Starting Price: €5 per month -
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Zomato
Zomato
Get more out of your business, without losing focus on what is most important — delighting your customers. From managing your restaurant information directly from your phone to streamlining your operations, Zomato has got you covered. Put up banners, get additional exposure on collections you are featured in, and get access to a state-of-the-art management dashboard. Showcase your listing page anywhere on the web: highlight ratings and reviews, take table bookings, prompt user interaction... -
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Skiplino
Skiplino
Skiplino is more than just a Queue Management System that allows businesses to manage customer queues smartly and swiftly. Our plan supports social distancing, eliminates touch surfaces, and combats the spread of COVID-19 by allowing customers to book appointments remotely from their mobile device. Keep your waiting areas clear and customers happy by reducing wait times. Manage your agents with real-time metrics and get to know your customers with forms & feedback. Skiplino is a queue...Starting Price: $99 per location per month -
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ImportFeed
ImportFeed
Your customers send documents using their preferred method and get status in real-time. Incoming documents are automatically organized for fast processing. Document processing tools and direct customer feedback help you get things done faster. Customers send their documents and receive status once processed. Find the documents you need by customer, date, or status. Let your customers securely access their documents. View previous document versions and track changes. Customers send documents...Starting Price: $89 per 3 users per month -
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eKYC110
WISE AI
Did you know there are 56% of potential customers who gave up on the onboarding process while applying for an account? 40% of them were concerned with the amount of information being asked, and 34% of them abandoned the process due to lengthy delays. Imagine, the amount of growth you can achieve by just providing an identity verification process that is quick and hassle-free for your customers. Introducing eKYC1110 - A revolutionary KYC solution that works seamlessly for customers by shortens... -
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Tilde.AI
Tilde.AI
Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language understanding capability, helping your customers across borders and communication channels. Tilde.AI chatbots converse with users in their language. Using machine learning chatbots can understand textual or voice inputs, identify the user’s actual intent and deliver response via text, visual media, or voice. Tilde is a leading European... -
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ContactEngine
NICE
ContactEngine connects conversations across entire customer journeys with One Voice delivering exceptional CX and demonstrable business value for organizations around the world. Drawn from real data, this visualization shows customers flowing from one client’s systems, through ContactEngine, and back again. ContactEngine is the first and only third generation customer engagement technology. It delivers genuine conversations run by AI. Welcome to a whole new era of proactive customer service... -
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Zence Feedback
Easyrewardz
Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics Key Modules 1. NPS (Net Promoter Score) Detractor Management Sentiment Analysis Google Reviews 2. CSAT (Customer Satisfaction Score) Customer Data Insights Automation & Optimization 3. Reviews Customer Insights & Engagement 4. Surveys & Polls Custom Feedback Collection Common Features Omnichannel Feedback Collection – Gather insights via Email... -
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Fligoo Sharp AI
Fligoo
Increase profits and sharpen your marketing campaigns. Sharp AI™ Sales Increaser™ leverages customer data to make product recommendations to maximize sale conversion rates. Identify the products their customers need at each moment in their life cycle, from the right loan, to credit offers and insurance products. Dramatically increase B2C and B2B product sales (credit cards, insurance products, savings accounts, business and personal loans). Improve conversion, response rate and 360-degree... -
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Emplate
Emplate
Empowering malls and tenants to engage with customers and build valuable relationships. Launching owned communication channels to convert online visitors into physical regulars in a scale that have a real impact for your mall. Improve tenant engagement with tools to automate content collection and distribution in a way that us meaningful and helpfull for each of your tenants. Grow customer loyalty with personalized touchpoints and convenient customer experiences and make sure you cater... -
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Blotout
Blotout
Activate customer journeys with complete visibility using infrastructure-as-code. Blotout’s SDK offers companies all of the analytics and remarketing tools they are accustomed to, while offering best-in-class privacy preservation for the company’s users. Blotout’s SDK is out of the box compliant with GDPR, CCPA & COPPA. Blotout’s SDK uses on-device, distributed edge computing for analytics, messaging and remarketing, all without using user personal data, device IDs or IP addresses. Measure... -
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Yoyo Go
Yoyo
In just 15 minutes, launch your own customer loyalty program. Enable frictionless loyalty-earn, by having customers link their bank card once in-app and auto-earn every time they pay using their card. Get dashboard access and gain insight into how and when your customers transact. Launch campaigns to reward loyal customers, incentivize new sign-ups, and so much more. Featuring in our Yoyo Go aggregator app puts you in great company among other small business owners looking to grow their own... -
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Qinship
Qinship
Qinship gives Salesforce customers the power to leverage and maximize customer data to generate hyper-targeted audiences in real-time. Increase revenue and realize cost-efficient ad spending on one platform. Qinship provides an advanced e-commerce marketing platform that empowers B2C companies to develop deep customer insights and increase brand loyalty. Qinship delivers a secure, scalable and cloud-based solution that enables B2C e-commerce companies to better identify, segment and score... -
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Fullview
Fullview
Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR...Starting Price: $50 per month -
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Clientscape
Clientscape
My business is constantly changing. I am always looking for new procedures and innovation, in order to anticipate the needs of my customers and bring useful ideas to my business. You would not believe how much work has been put into our platform so that your teams can have the best and most efficient experience with the lightest workload. This is a completely new and revolutionary experience for Customer Care agents. If your company strives for optimal performance and making sure your...