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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1411 Products for "custom" with 2 filters applied:

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  • 1
    Service Hub CRM

    Service Hub CRM

    Service Technologies

    Service Hub CRM provides stellar service with ease. On average it can take more than 3 phone calls to reach a customer to schedule an appointment. Put the power to Provide Stellar Customer Service in your employees’ hands. Communication is the key to any relationship. We know that every little detail must be accounted for. We’re able to customize our software to specifically fit your business needs. Why use separate systems when you can consolidate. Our team will help you navigate our system...
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  • 2
    Gofrugal ManageEasy

    Gofrugal ManageEasy

    GOFRUGAL Technologies

    A complete single and multi-location distribution management system. Lower your order processing and delivery costs by getting more orders per salesman with faster and more accurate order entry using our Ordering and Collection mobile app. Enjoy higher margins by having multiple price levels and discounts for specific customers, customer groups, and product categories and do multi formats, as well as multi-company invoicing with ease. Control credit limits and days effectively and have complete...
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  • 3
    Milkman

    Milkman

    Milkman

    A customer-centric supply chain management software that enables retailers with a fleet, carriers and third-party logistics providers to be at the forefront of last-mile innovation. Commerce and logistics integration at the point-of-sale is enabling dynamic choice of convenience and cost. Deep business insights are driving better planning of last-mile logistics and transportation. Effective communication based on the customer’s unique needs and preferences drives a better experience from...
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  • 4
    PortPro

    PortPro

    PortPro

    The most intuitive transportation management system for container drayage carriers & a customer support team that goes the extra mile. Our TMS implementation process is as painless as possible. We spend as much time as we need to properly train all employees and drivers on the system. Our easy-to-use TMS has proven to dramatically improve the operations of all container drayage carriers that use the system. We view ourselves as the “tech arm” to your team. After proper implementation...
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  • 5
    Freightools

    Freightools

    Freightools

    Future-proof your business with the next-generation enterprise solution for digital forwarders, a white-labeled, branded SaaS platform that can turn you into a digital forwarder without upfront investments or an in-house programming team. White-labeled system for digital freight forwarders used by multiple global freight brands. SaaS model ensures a rapid return on investment for the cost of one salesperson. Save time for your pricing team and your customers by offering on-demand, simple...
    Starting Price: $39 per user per month
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  • 6
    Expedient Software

    Expedient Software

    Expedient Software

    Expedient continues to provide the efficiencies you need to streamline your business. We remain focused on process automation and streamlining existing processes so you can concentrate on what’s important to your business and your customers. Our industry experts and software engineers have a proven track record in driving innovation that simplifies business processes resulting indirect cost savings to you. Expedient specializes in providing seamless, real-time system integration with your...
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  • 7
    Shipway

    Shipway

    Shipway by Unicommerce

    The Shipway - Shipping Automation software helps Ecommerce Brands to automate and takes care of your order processing, fulfillment, NDR management, returns & exchange, along with customer communication, all can be managed under one roof. Also, it enables you to generate and print bulk shipping labels with one click and automatic package & carrier allocation, improving your order fulfillment speed. Furthermore, Shipway also provides you with a Branded Order Tracking page, where you get...
    Starting Price: $19.99 per user per month
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  • 8
    CIS-Companion Route
    Our Companion® Route software offers incomparable advantages to optimize your delivery processes. There are various predefined billing, ordering and return screens allowing the mobile user to quickly and efficiently enter the quantities to be invoiced, by product and by customer. The mobile user can be prompted to answer a series of questions and take photos. Responses and photos taken will then be accessible from office reports to analyze the results. Sales and return statistics...
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  • 9
    BrokerPro

    BrokerPro

    BrokerPro

    BrokerPro freight broker software was designed by transportation management industry experts. Partial truckload capability lets you split loads, and enter multiple customers, stops, consignees, and rate information. Seamless bi-directional integration with QuickBooks makes accounting a breeze. Automatically generate customer invoices and carrier settlements. SaferWatch gives you the ability to quickly qualify, import, and manage carriers. BrokerPro supports EDI 204, 210, and 214, so you can...
    Starting Price: $40 per month
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  • 10
    TradeWindow

    TradeWindow

    TradeWindow

    TradeWindow provides digital solutions for exporters, importers, freight forwarders, and customs brokers to drive productivity, increase connectivity, and enhance visibility. Software solutions integrate to form a cohesive digital trade platform that enables customers to more efficiently run their back-end operations, share information and securely collaborate with a global supply chain ecosystem made up of customers, ports, terminals, shipping lines, banks, and insurance companies...
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  • 11
    ImportKey

    ImportKey

    ImportKey

    Our artificially intelligent software uses US import data as well as global export and import records to provide you with the advantage you need to make powerful investment decisions. Finding wholesale customers, suppliers, and hot product ideas is a daunting task. Use our AI-driven algorithm to leverage Global & US import and export data as well as US customs data and records to identify the top products, sellers, and buyers in a given day, week, or month. Instantly obtain access to our...
    Starting Price: $29.99 per month
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  • 12
    Verte

    Verte

    Verte

    We remove the complexity by unifying your sales channels and optimizing your fulfillment and shipping, so you can focus on scalable growth. Streamline your sales channels into a single platform that’s easy to manage. Send your inventory to any warehouse, place inventory in the locations closest to your customers, minimize delivery distance and reduce shipping costs. Orders are received, pick-packed, and shipped based on your pre-defined guidelines and the best rates. Allow your customers...
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  • 13
    Pallet Connect

    Pallet Connect

    Pallet Connect

    The complete management solution for your pallet company. Bring together, under a single piece of software, customers, suppliers, drivers, warehouse, and finance. Help every pallet company to manage their business and serve their customers as efficiently as possible by offering technological tools. Offer an exceptional sales experience by simplifying and expediting processes by gathering all the relevant details about your customer needs under a single piece of software. Efficient your client...
    Starting Price: Free
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  • 14
    DingDoong

    DingDoong

    DingDoong

    DingDoong is the must-have app for Shopify merchants who want to streamline their order & delivery management process. With our app, merchants can easily plan their orders ahead of time using our convenient date picker feature, allowing customers to select their preferred delivery or pickup date and time that suits their convenience. In addition, we offer multiple delivery methods, including shipping, local delivery, and store pickup, to help merchants boost their website conversion rate...
    Starting Price: Free
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  • 15
    Hauler Hero

    Hauler Hero

    Hauler Hero

    Reduce wasted fuel and increase services per hour with drag-and-drop dispatching and an easy tablet app. Automate time-consuming office tasks, streamline office workflows, and finally get home at a reasonable hour. Blow past service expectations with a convenient, mobile-first experience your customers will appreciate. Stop hunting for buried critical customer info and start pricing and adding service easily and accurately while resolving issues in less time with fewer clicks...
    Starting Price: $375/active truck
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  • 16
    Captain

    Captain

    Captain

    Captain is the leading delivery management software for restaurant chains. Gain true visibility into your delivery operations while automating dispatch decisions and optimizing delivery times. Create the ultimate customer experience by creating the ultimate employee experience with Captain’s suite of apps that work alongside your current system to improve communication between each department, while keeping the customer informed of the status of their delivery order. See real-time driver...
    Starting Price: Free
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  • 17
    Integral

    Integral

    PartyPlan Solutions

    Capture individual and event sales with Integral, a complete, cloud-based direct selling and ecommerce solution. Recruit, develop, and retain field sales force across any industry on a single, unified platform. Integral is equipped with all of the tools you need to maintain and expand a successful direct sales business. Leverage our all-in-one solution for all of your staff, sales force, and customer needs, accessible from any device. Get all the tools you need to stay on top of your business...
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  • 18
    Dynamic Ship

    Dynamic Ship

    Insight Works

    ... businesses to find the most economical shipping options. * Improved Customer Service: Detailed package management and real-time tracking enhance visibility, control, and customer communication. * Simplified Operations: A user-friendly interface with scanning support boosts efficiency and accuracy while minimizing manual tasks. * Informed Decision-Making: Accurate, up-to-date carrier service information and rates ensure better shipping decisions.
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  • 19
    Enatega

    Enatega

    Enatega

    Our open source solution gives you the freedom to customize it according to your needs as a business owner, regardless of the size of your business. The complete toolkit for delivery success; Enatega houses all necessary apps, simplifying your operational needs. Provide your customers with a user-friendly experience with our fast, easy app for customers. Allowing them to choose from a wide variety of vendors and enticing items. Whether you’re looking to streamline internal processes, enhance...
    Starting Price: $997 one-time payment
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  • 20
    Wisor

    Wisor

    Wisor

    Wisor empowers and automates the entire supply chain journey for freight forwarders and their customers. Accelerate your sales team’s response time, streamline post-sales operations, and deliver a comprehensive and fast digital experience to your customers. Be on top of your company’s performance. Identify your opportunities and weaknesses at a glance and make better decisions, effortlessly and in real-time. Quickly assess your business’ strengths and opportunities for improvement with our real...
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  • 21
    Shipium

    Shipium

    Shipium

    Shipium helps businesses deliver their shipments fast, free, and on time with the first enterprise shipping platform for modern operators. Customers now make purchases based on things that are the responsibility of operations, like shipping speed and convenience. That's impossible without tighter supply chain coordination. Compete for customer purchases and continued loyalty by offering fast, cheap, and on-time shipping with our platform. We connect and coordinate key moments of the supply...
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  • 22
    Manager SE

    Manager SE

    Mitchell1

    As the industry’s leading shop management tool, Manager SE is trusted by generations of shop owners to manage their operations. From estimate through invoice, Manager SE streamlines workflow and gives you full visibility of all shop activities so you can run your business at maximum efficiency. Simplify parts ordering with the industry’s largest e-catalog selection, including multi-vendor platforms. Get detailed insights with 180+ integrated reports tracking revenue, sales, and customer history...
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  • 23
    Expedock

    Expedock

    Expedock

    Our offerings are tailored to meet the demands of everyday freight operations so that freight forwarders like you can optimize business processes and deliver unrivaled customer experience to your clients. We eliminate manual invoice reconciliation and processing of lengthy statements, empowering teams for efficient exception management and operational excellence. Our shipment visibility platform allows customers to easily track shipments, reducing your team's workload on updates. Achieve 99...
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  • 24
    Shipeasy

    Shipeasy

    Logbase

    Shipeasy is a Shopify application designed to calculate accurate shipping rates through advanced, customizable rules, enabling merchants to tailor shipping costs based on diverse scenarios such as drop shipping, cart specifics, and customer types, including wholesale and selected customers. The app allows for setting rates based on various cart and product parameters, such as total, quantity, item, and price, and facilitates zone-based rates determined by distance or regional variations...
    Starting Price: $9.99 per month
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  • 25
    Fynd

    Fynd

    Fynd

    At Fynd, we build modular tech infrastructure customized to support your omnichannel goals and transform the way you do retail. Fynd is a multiplatform technology company specializing in retail-tech solutions aimed at delivering exceptional customer experiences. The company offers a unified and composable commerce platform that includes products such as Fynd Store OS for smart retail store and staff management, Fynd Storefront for building ecommerce websites, and Fynd Commerce APIs for seamless...
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  • 26
    Moaah

    Moaah

    Moaah

    Moaah is a one-stop AI-powered customs regulations search engine that transforms global trade rules and data into a structured, searchable interface covering 183 national HS code standards. Users can search by product name or HS code to access AI-driven HS Code Match for 133+ countries, leveraging proprietary accuracy scores based on billions of shipment records and NLP-based proximity analysis. It provides comprehensive import and export regulations, including product prohibitions, licensing...
    Starting Price: $36 per month
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  • 27
    Urbantz

    Urbantz

    URBANTZ

    Urbantz is a leading last mile delivery management platform designed specifically for enterprises. We empower the largest retail, grocery, e-commerce and logistics companies to manage their final mile operations sustainably at any scale, providing the visibility and control to cut emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences. Happy customers include Carrefour, Auchan, Home24, ASDA, PostNord, Markey Spoon, Bosch & FM Logistic...
    4 Ratings
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  • 28
    LionO360 ERP
    ... to manage all your core business functions, which includes sales, customer relationships and pipeline/quota management to back-office inventory, purchases, warehouse, field service, logistics, financial management and e-commerce integrations. Our out-of-box solution is highly configurable and provides flexibility to start immediately, and then scale as the business expands.
    5 Ratings
    Starting Price: $19 per month
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  • 29
    Cahoot

    Cahoot

    Cahoot

    Cahoot is the next-generation eCommerce order fulfillment network powered by our patented and easy-to-use shipping software. With 100+ eCommerce fulfillment centers throughout the United States, we offer nationwide 1-day and 2-day delivery to over 90% of the US population. Cahoot provides reliable and affordable US fulfillment services for ALL sales channels, including leading marketplaces such as Amazon, eBay, and Walmart and leading eCommerce platforms and shopping carts, including...
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    53 Ratings
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  • 30
    Artintech ERP

    Artintech ERP

    Artintech

    Artintech ERP is a comprehensive enterprise resource planning solution designed to optimize and streamline your business operations across various departments. Tailored for small to medium-sized enterprises (SMEs), Artintech ERP offers robust functionality with a user-friendly interface, allowing businesses to seamlessly manage their resources, inventory, human capital, finances, and customer relations all in one integrated platform. Artintech ERP includes a wide range of modules designed...
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    11 Ratings
    Starting Price: $24.95/Module/Month
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