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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1411 Products for "custom" with 2 filters applied:

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  • 1
    Parcel Daily

    Parcel Daily

    Parcel Daily

    COD (Cash On Delivery) is the delivery method where the customer will pay upon delivery. It can boost your conversion and revenue. Parcel Daily has successfully remitted more than RM 20 million to our users. Save more on delivery costs by choosing Parcel Daily. Our partners will come to you to pick up your outgoing parcels. Reach a larger audience by offering nationwide delivery. Our customer support team is always here and ready to help you.
    Starting Price: $10.52 per 3kg
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  • 2
    SanTrans

    SanTrans

    SAN Softwares

    ...Create a dispatch entry in SanTrans to verify the vehicle's challan and view all bookings associated with the vehicle. Route payment enables users to input the advance amount and fuel provided to a vehicle for a specific booking and dispatch. GR/Builty is considered a customer booking that SanTrans can manage, with billing depending on the recipient. SanTrans provides a lead management feature to handle transporter leads from platforms like Indiamart, Justdial, and other lead portals. Optimize logistics operations with accurate insights for enhanced efficiency and customer satisfaction. Streamline operations with key insights tailored to your operational team's needs.
    Starting Price: Free
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  • 3
    TrackoMile

    TrackoMile

    TrackoBit

    ...Optimize your last mile without getting out of your comfort zone. Last-mile delivery is a bigger sector with multiple segments. However, two crucial facets remain common across segments, faster deliveries and customer experience. TrackoMile ensures your riders and field staff always stay on the right and the most optimized route, keeping customer experience at the core of our product. Dispatchers are well-equipped to make last-minute changes to the trip, squeezing in the ad-hoc orders with absolute ease. The last mile is the most expensive leg of the delivery hierarchy, hence leaving the most scope for optimization. ...
    1 Rating
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  • 4
    Solvo.ai

    Solvo.ai

    Solvo.ai

    Combining artificial intelligence with human expertise to empower efficient, profitable, and confident decision-making at scale. Faster handling of customer requests through automation and control of pricing policies. Dynamically updated price suggestions and active learning from real-time market feedback. Clear commercial steering and data insights that help you grow and protect your margins. Trained on real data, our AI models guarantee robust and powerful performance. Find the optimal pricing strategy by gaining insights from complex, historical, and real-time customer buying behavior, and adapt it to rapidly changing market insights. ...
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  • 5
    Pidge

    Pidge

    Pidge.in

    ...From proof of delivery to customer visibility, every tool is built-in to ensure faster turnarounds, lower delivery costs, and a reliable brand experience for your customers. In a logistics environment that is fragmented and complex, Pidge brings everything together into a single unified platform. By bridging the gap between 1PL, 2PL, and 3PL logistics while layering AI and automation at every stage, Pidge helps businesses deliver smarter, faster, and remain competitive.
    2 Ratings
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  • 6
    Routezilla

    Routezilla

    Routezilla

    ...Simply input your services, hours of operation, and service areas into Routezilla. Customers simply enter their address into Routezilla and are sent times when your team will be in your customer's area. Your customers book based on your team's schedule and are automatically sent appointment reminders. Say goodbye to the endless back-and-forth when scheduling appointments!
    Starting Price: $19 per month
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  • 7
    SKUBIQ

    SKUBIQ

    SKUBIQ

    SKUBIQ is an endeavour to provide a single point operating platform for all the warehouse management needs, earned through months of research & development, and years of listening to our customer feedback and prospect requirements. SKUBIQ caters SMB’s and eCommerce business through a wide array of integrations with sales and delivery channel applications to seamlessly serve their customers. And all this at a low total cost of ownership.
    Starting Price: $24/month
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  • 8
    MindCloud

    MindCloud

    MindCloud

    MindCloud is a software company that builds and maintains custom connections between your software and other platforms so you can eliminate manual data entry and start automating and scaling your business. As technology continues to advance, the modern business owner is using more and more online software tools to manage their business. MindCloud creates a seamless flow from one software platform to the next, saving time and money by connecting your software and automating your business process. ...
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    20 Ratings
    Starting Price: $625/month
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  • 9
    DispatchTrack

    DispatchTrack

    DispatchTrack

    ...Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we're constantly innovating to improve performance and better serve our 2,000+ global customers, including Wal-Mart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.
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  • 10
    SmartFreight

    SmartFreight

    WiseTech Global

    ...With SmartFreight, organizations reduce transport costs, eliminate manual errors, and improve customer experience through accurate tracking and timely delivery notifications. From small businesses looking for carrier choice to large enterprises managing complex logistics networks, SmartFreight delivers end-to-end shipment visibility and smarter decision-making for freight management.
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  • 11
    SkyBitz

    SkyBitz

    SkyBitz

    ...Since 1986, we have focused on delivering real-time asset monitoring solutions to customers. With 1.3 million subscribers using our solutions, we provide meaningful financial and operational returns through the use of IoT technologies.
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  • 12
    Descartes Aljex

    Descartes Aljex

    Descartes Systems Group

    ...It’s more robust than anything in the industry. Aljex TMS is color coded, user friendly, with a tool bar that keeps you organized. Filter options to define exactly what you need to see and search all loads by customer. Use Aljex home page designer and create custom pages for specific customers and export their reports. We provide tools for accurate invoicing, accounts payable and receivables. Quickly see credit limits, thresholds, and online tracking. Automated population of your most critical data, right where you are. View completed and scheduled payments, service ratings, and more. ...
    Starting Price: $290 per month
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  • 13
    fLex Solutions
    Outperform your competing freight forwarders by offering your customers in-demand online calculation, comparison across all transport modes, and easy quote collaboration. Only by getting 1 new IT solution. We help you automate tedious tasks, e.g. endless emails and too many hours spent in outdated Excel sheets. Our customers only spend 10% of the time updating quotes, compared to quoting in Excel or from TMS systems.
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  • 14
    Helios

    Helios

    Kale Logistics Solutions

    ...Transporters/Fleet owners with a large number of fleet need to service their network in a time efficient manner with adequate control on placement & movement of vehicles. This becomes increasingly challenging due to external constraints like expensive fuel and relentless price pressure from customers and competition. Any idling or underutilization of resources can incur significant overheads to the transporters/ fleet owners. The need of the hour is to get real-time control on costs, leverage all cargo placement opportunities and offer visibility to customers. This is where transportation companies need a modern IT system to cater to all functions of their organization in an integrated manner. ...
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  • 15
    Samsride Dispatching System
    ...We offer white-label or co-branding solutions for existing transportation companies. We can generate iOS/Android driver and passenger apps with your logo and name. Customer who downloads apps will not see anything about us, it looks like your company owns the mobile application. Our platform is built on noSQL technology, which can handle large fleets with ease. We design our software to be flexible so we can change and customize according to your business requirements. Drivers and passengers communicate within a sub-second response. ...
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  • 16
    Neurored TMS & SCM
    ...We aim to be your one-stop-shop to efficiently manage your global supply chain and multimodal transport requirements from the initial client request to the fulfillment and payment of the service delivering your customers a best-in-class experience. Neurored TMS & SCM provides you with a user-friendly experience to capture your customer requirements, plan your sales, inventory, and operations, manage your warehouses, manage carriers and bookings, track & trace your shipments, reconcile your payments and integrate all required documents along the process. ...
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  • 17
    InTouchGPS

    InTouchGPS

    InTouchGPS

    ...Gain more control by creating customized groups and divisions for your fleet and easily assign vehicles by role, territory, manager and more. Additionally, you can create custom landmarks such as job sites, gas stations or restricted areas as “virtual boundaries” and get real-time alerts when your fleet vehicles enter or exit.
    Starting Price: $23.95 per user per month
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  • 18
    FreightDragon

    FreightDragon

    FreightDragon

    ...Each salesperson can easily manage their leads in FreightDragon™. It's fast and simple to price them and send a personalized email. Close more business through our Customer Relationship Management (CRM) functionality that ensures no leads will slip through the cracks. FreightDragon™ has made quoting new customers and current customers easier than ever. Each salesperson can easily manage their Quotes in FreightDragon™ cloud base software for Auto Transport Brokers.
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  • 19
    IMEC Hazardous Waste Management
    ...Use cases include Medical Waste Management Software and Hazardous Waste Management Software for Waste Generators and Environmental Service Companies. Environmental Service Companies can allow their customers access to view the waste collected and shipped from their site, easily generate Total Waste Management (TWM) customer reports. Track hazardous waste shipments, track containers within a Shipment. Easily report on final disposal of containers from many departments / facilities and customers. Perform RCRA waste area inspections, inspect each container, report and track deficiencies. ...
    Starting Price: $85 per month
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  • 20
    Shadow Tracker

    Shadow Tracker

    Advanced Tracking Technologies

    ...The software is compatible with a wide variety of smart phones, tablets, and PCs. Being able to track your fleet on any device allows you to respond better to any situation. Improving efficiency and customer satisfaction. We work with thousands of mobile fleet businesses big and small. Our goal is to provide affordable tracking solutions catered to meet any specific needs. Our GPS tracking devices and fleet tracking software are designed with the user in mind and is constantly improved based on our customer’s needs and input. Located in Houston, Texas. ...
    2 Ratings
    Starting Price: $23.95 per month
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  • 21
    iTankDepo

    iTankDepo

    iInterchange Systems

    Customer-repair tariffs. Estimate-wise photo upload.
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  • 22
    Sales Accelerator

    Sales Accelerator

    VoltusFreight

    ...Digitize your Freight Business through custom-built freight forwarder apps to solve all your business automation needs.
    Starting Price: $2.00 per month, per user
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  • 23
    Scribble Maps

    Scribble Maps

    52 Stairs Studio

    Our basic service is completely free and allows you to create custom maps, widgets, and images. Share your custom maps with friends or publish them to your website/blog. Scribble Maps Pro gives you more control over your map data. Pro includes advanced editing tools, formats, and security options. Our API lets you integrate Scribble Maps directly into your application. Where you need map authoring, annotation, or sophisticated interactivity our API can help.
    Starting Price: $168 per year per user
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  • 24
    HyperTrack

    HyperTrack

    HyperTrack

    ...Numbered by chronology of visit. Build a new live location app starting with one of these samples built with HyperTrack. Logistics. Workforce app to manage deliveries to a list of customers in one trip.
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  • 25
    Logistyx TME

    Logistyx TME

    Logistyx Technologies

    ...With 550+ global carrier integrations and long-standing partnerships with enterprise solution providers such as Blue Yonder, Manhattan, Oracle, and more, Logistyx TME customers consistently achieve on-time delivery at the optimal cost. Whether you’re shipping domestically using one carrier or shipping worldwide using 100, your customers deserve an on-time delivery experience. Discover how the right parcel shipping solution can help you excel at each stage of your parcel shipping journey. Logistyx optimizes carrier service selection and tracks parcel movements so you can provide your customers with delivery transparency and proactively respond to unexpected events.
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  • 26
    Geopointe

    Geopointe

    Geopointe

    Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. See For Yourself, Mapping made simple – Real Simple. Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. Who is Geopointe for? SALES: Schedule trips and optimize routes; Check-in and log meetings notes; Fill in meeting cancellations. ...
    1 Rating
    Starting Price: $45 per user per month
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  • 27
    Dart Fleet Management

    Dart Fleet Management

    SW Development Group

    ...Dart Fleet Management lends itself effortlessly to many different industries and makes creating jobs, optimising routes, tracking drivers and receiving delivery evidence from your customers simple and easy. View drivers current location, speed and status, no fixed-term contracts, explore past shifts and driver activity, integrated customer management. Add your team to manage day-to-day operations, an integrated inventory, obtain delivery evidence, photos and signatures, printable PDF manifests.
    Starting Price: $82 per month
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  • 28
    Chain.io

    Chain.io

    Chain.io

    ...Whether you're leveraging the latest in APIs or are running an EDI based mainframe, once you're wired into the Chain.io network, you'll be able to seamlessly connect to your trading partners and other internal systems without brittle one-off mappings. New customers are the lifeline of your business. As a freight forwarder or software provider, the integration experience is often the first real touchpoint your new customers have with your company. Chain.io's team of implementation specialists make sure you shine during these key interactions.
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  • 29
    Waze

    Waze

    Waze

    ...Waze works because of our map editors, beta testers, localizers, and fellow traffic haters. Explore how our communities improve our maps. Waze Ads help you reach customers when they’re searching for businesses like yours or even just driving nearby. Learn how Waze Ads can help you become part of your customer’s journey.
    1 Rating
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  • 30
    Walmart Spark
    Available in more than 600 cities, Spark Driver makes it possible for service providers to earn money by shopping and delivering customer orders from Walmart and other retailers. It’s simple: customers place their orders online; orders are distributed to service providers through the Spark Driver App, and service providers accept to complete the order delivery! Flexibility, convenience, and simplicity, all you need is a car and a phone! Visit the Join Spark Driver tab on the Spark Driver website to view the service area map, select your preferred area, and complete the enrollment form. ...
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