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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1412 Products for "custom" with 2 filters applied:

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  • 1
    Waybill Tracking

    Waybill Tracking

    Automated Record Keeping

    ...This easy-to-use package has been in use since 1986 by freight companies large and small. With the optional Client Server Back-end, we can easily handle 1 to 100 users. For years many of customers have been using our rock solid desktop application. Our systems handles everything from forms to EDI, to online customer portal information. Our shipping tools and customer portals are built with mobility in mind. No need to have a specific device or mobile OS, just use your mobile phones browser. No double entry with our accounting API. ...
    Starting Price: $50.00/month/user
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  • 2
    Cryotos

    Cryotos

    Cryotos

    ...I'm on a mission to improve each and every step of the maintenance professionals’ journey. Starting from and not limited to reactive maintenance, creating work orders, and scheduling preventive maintenance. Managing service delivery for 100+ customers with 4000 users for Freight Forwarding ERP in the cloud & Perpetual environment in 18 countries, 100+ Locations. Client Management, Service delivery, Customer review, Continuous improvement on ERP towards customer's business process. Strong Techno-Commercial proficiency in Oracle11G-Oracle Apps11G-Java-enabled ERP for Logistics Domain.
    Starting Price: $49 per month
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  • 3
    Store N Ship Fast
    ...This robust simple to use Enterprise Resource Planning software solution for the transportation & logistics industry enables clients to optimize operational efficiency, minimize operational costs at the same time deliver high customer satisfaction.
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  • 4
    CarrierNet

    CarrierNet

    Deltion

    CarrierNet is the complete logistics and transport management cloud platform that delivers real-time functionality across the supply chain. Carriere delivers tailored customer service by using a modular approach whereby customers decide on the functionality they require and maintain complete control of the solution we implement for them. Harnessing the power of SaaS, CarrierNet delivers a complete, single platform transport ecosystem, part or all of which our customers can access anywhere, any time, via the internet. ...
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  • 5
    Locus

    Locus

    Mara Labs

    Locus’ AI-powered platform powers world-class retail customer experiences by enabling logistics excellence across the entire fulfillment chain. Our modular, API-first solutions automate decision making across the first, mid and last mile to deliver more at lower costs, and ensure a competitive edge. Elevate omnichannel retail profitability, customer experiences and environmental sustainability with our market-leading, AI-driven, end-to-end retail logistics platform. ...
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  • 6
    ZetesChronos

    ZetesChronos

    Zetes FasTrace

    ...From managing customer expectations and reducing operational costs, through to meeting greater regulatory compliance, the proof of delivery software has many benefits.
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  • 7
    X4

    X4

    Rinax Systems

    ...Our X4 software enables you to enter sales orders in seconds, call up invoices or sales figures on-demand and process returns with a few clicks of a mouse. You will serve and satisfy more customers in less time, price products for more profit, have the right inventory at the right time, do more with less staff and get better results. RINAX turn-key computer systems include all the functionality required for business-to-business and business-to-consumer transactions in single-store and multi-branch configurations. The software includes an invoicing module designed for order-desk and over-the-counter transactions, as well as customer credit control, special order handling, inventory control, etc.
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  • 8
    EverTransit

    EverTransit

    EverTransit

    EverTransit is a mobile transportation, technology and data management platform. Manage your fleet with powerful tools, built on the newest technology. Give your customers the best mobile experience, allowing them to book for now or later. Run your company the way you want with a full back-end system for billing, customer management, and accounting. Become a part of EverTransit Connect, the first and only on-demand affiliate network for farming rides in and out. Bring new efficiency to your pre-scheduled reservations and gain the tools to become more on-demand. ...
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  • 9
    Global Wizard
    Sometimes, the process is complex by necessity. Global Wizard can make this complexity easier for your team to implement. After decades of implementing software and process solutions for our customers, we've got some mighty arrows in our quiver. Use our flexibility and existing solutions to quickly craft a customized solution for your operations at a fraction of the cost. For the smaller or less complex exporter, we've decomposed our large suite of applications into a simple, price point solution for export compliance that provides you with everything you need to ensure consistency, compliance, and process optimization. ...
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  • 10
    Skyhook

    Skyhook

    Skyhook

    Pioneers in location technology & intelligence. Harness Precision Location to position devices in any environment. Use Geospatial Insights to meet your customers where they are. Our geo-positioning software solutions enable businesses to locate connected devices in any environment. Leverage location in your digital transformation or to better understand your customers’ offline behavior. With flexible, easily implemented software, billions of location points, and curated venues, the applications and insights are endless. ...
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  • 11
    Boltrics

    Boltrics

    Boltrics

    Call us stubborn. Call us visionary. Call us pragmatic. The fact is that all our customers go live within three months. And that every customer continues to have the latest Microsoft technology. The standard for logistics, your industry. Whatever part of logistics you operate in, there should be no doubt about the importance of processes and information flows. Because not only your business operations but also those of your customers stand or fall with your IT solution. ...
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  • 12
    Isendu

    Isendu

    Isendu

    ...Support total. You can count on us. Always. For Isendu customer support means first of all sharing experience, method and solutions designed to create optimal conditions, earn more and better.
    Starting Price: €49 per month
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  • 13
    OTO

    OTO

    OTO Global

    ...Oto receives the order info and assign it to the nearest store / warehouse. We smartly convert your customers location into google maps coordinates and automatically assign it.
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  • 14
    i-delivery.app

    i-delivery.app

    Brandingkey

    ...Backoffice. Billing of delivery services. Attendance management for drivers. The easiest and most optimal way to deliver shipments, plan routes and manage the billing of customers and suppliers: with the possibility of monitoring the individual driver, the various collection stations and the optimal route calculated based on the distance of the destinations, it is proposed as the More complete app. Reports and draft invoices can be generated complete with details of the date and time of each shipment for both customers and drivers. ...
    Starting Price: $99 per month
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  • 15
    INControl

    INControl

    Tracer Workflow

    ...) - Workshop (Job cards, Timesheets, Parts, Repairs, Maintenance) - Supply Chain (Purchasing, Inventory, Warehousing, Reverse Logistics, transport) - Support Services (Support tickets, Customer issues, After sales service) - Asset Management (Maintenance, Renewals, Services, Inspections, Licenses, etc.) - HR (Leave, Expenses, Equipment issue, recruitment, Reminders, etc.) - Reporting (Power BI dashboards, Big screen reports, Detail reports)
    Starting Price: $75 per user per month
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  • 16
    Hexoss

    Hexoss

    Hexoss

    ...Track your inventory at light speed with Barcode Scanning & Label printing capabilities. Streamline all your processes with a Smart Warehouse Management solution 100% paperless. Sell more with a beautiful website, mobile friendly and customized with our easy to use Site builder. Benefit from forecast and automation for speeding up your purchases. Customers & Suppliers with a complete Relationship Management. Boost your sales and fidelize your customers. Avanced discounts & coupon engine. Get the best insight to make smart decisions and lead ahead of your competitors. ...
    Starting Price: $169 per month
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  • 17
    CloudWadi Logistics Software
    Online cloud software for freight forwading and logistics companies. Includes: Customer relationship management, pricing and quotation system ocean, air and land freight operations, FCL, LCL, custom clearance, cargo tracking, invoicing and you can extract all documents you need. Integrated business management software for thousands of customers, including ERP / Financials, CRM and your special business operations with real-time dashboards, reports and workflow management. ...
    Starting Price: $35 per user per month
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  • 18
    GullsEye

    GullsEye

    GullsEye

    ...Just in time work orders to your cranes, trucks, weighbridges and gates. Start , pause or cancel operations. Simulate the operation plans and analyze operation efficiency. Define your services, define customers, agencies, liners, subcontractors. Manage quotations and contracts. Create customer invoices automatically and auto-notify customers about their operations.
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  • 19
    Centiro

    Centiro

    Centiro

    Increase your sales and conversion rate by dynamically offering the right service, with a promise you can keep. The best of Centiro is the ability to issue a precise lead time promise based on real carrier and delivery network data. We help customers reach a sweetspot where consumer convenience meets network efficiency by blending your own network of service points with carrier networks and other partners. You can design and fit the right parts in the right places based on your web site, process and surrounding environment. Making sure the customer of a delivery is kept in the loop is a matter of convenience, good service and economy. ...
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  • 20
    ARTA

    ARTA

    ARTA

    ...We support sellers who want to launch or scale quickly—without building out a logistics infrastructure or utilizing internal resources. Learn how ARTA supports customers across the world.
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  • 21
    CorporateCarOnline

    CorporateCarOnline

    CorporateCarOnline

    ...CCO’s web-based limousine software helps operators streamline their reservation management, dispatching, scheduling, invoicing, and many other key components to daily operations. CCO not only stays atop the industry standards to provide the most up-to-date software versions, we additionally strive to provide world-class customer service. When your operation utilizes CCO, you're backed by our renowned Customer Service and Support team. From your software set-up, to training, to on-going service and support, we've got you covered, and have an industry leading 98% customer satisfaction rate to back it up. Whether you’re a pioneer of the industry, just getting started, or simply contemplating joining the ground transportation industry, CorporateCarOnline has the right solution for your operation.
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  • 22
    Nuvocargo

    Nuvocargo

    Nuvocargo

    Door-to-door shipments between Mexico, USA, and Canada, fast and simple. Reliable carriers, competitive prices, and dedicated bilingual experts to give you back time and energy. We're a licensed US customs broker and work with a network of trusted customs partners in Mexico. Work with us to be fully compliant with the fast-changing customs regulations. Protect your valuable cargo. We provide you with the most comprehensive cargo insurance for Canada/US/Mexico cross-border freight on a per load basis. Get the financing you need to grow your business. ...
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  • 23
    Trimble Visibility

    Trimble Visibility

    Trimble Transportation

    ...These details provide a centralized, 360° view of the supply chain that shippers can use to better plan staff schedules while allowing carriers and brokers to offer top customer service. Access key load data and reduce the time your team spends making calls, digging through files, etc. to check load statuses. Give your shipping partners real-time access to the load details they expect to receive via a trusted, intuitive platform. Trust Center extends customer benefits by offering the additional security that Trimble customers expect thanks to the ability to define and control where their data is sent. ...
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  • 24
    Logistream

    Logistream

    Logistream

    Book containers, manage equipment, exchange shipping instructions, give your customers real-time updates, and manage accounting of your cargo shipments. Seamlessly generate and send the Bill of Lading and many other shipping documents. Send scheduled or ad-hoc custom branded email and text notifications straight from the system. Benefit from pulling advanced reports from your booking data to understand your business operations and strategically improve them.
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  • 25
    Shadowfax

    Shadowfax

    Shadowfax

    ...Nurturing strong bonds & delivering an outstanding customer experience is the hallmark of our services. The customer is at the heart of our business ecosystem. Never-ending chain of original ideas set to revolutionize the industrial landscape through robust logistic solutions.
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  • 26
    Shyplite

    Shyplite

    Shyplite

    Employ a powerful courier network and expand your reach globally with instant access to pre-negotiated rates & services, all with just one account. Either leverage on our AI-enabled Smart Shipping Solution or set custom automation rules for your preferred carriers. Ship with confidence every single time. Pay only for what you ship, not a penny more. Shyplite functions as your growth partner and not a liability. The journey of your package from the warehouse to your customer's doorstep is the most overwhelming aspect of the entire selling cycle – Make it easy with Shyplite.You pay-as-you-go. ...
    Starting Price: $0.26 per 500 gms
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  • 27
    Intermodal Manager

    Intermodal Manager

    Intermodal Manager

    ...Our yard operations module's intelligent algorithms take the guesswork out of gating and storing assets in your yard. E-receipts and automated stock reports keep you connected to your customers. Our M&R module is built for tablets. Use it out in the yard to assess container damage, add photos and build estimates as you go. EDI integration gets estimates to and approvals from your customers on the fly, so you can get on with the job at hand. Electronic Data Interchange (EDI) connects you electronically to your customers and suppliers, bringing about enormous benefits in accuracy, speed, and cost.
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  • 28
    DATASCOPE WMS

    DATASCOPE WMS

    DATASCOPE WMS

    With 21 years of intense R&D into DATASCOPE WMS for SYSPRO, this software is the most advanced WMS solution on the market for SYSPRO ERP clients. Our unique highly integrated solution offers our customers a solution that takes their distribution-intensive and manufacturing operations to world-class levels. DATASCOPE WMS is installed across the globe with implementation partners in the USA, Canada, South Africa, and Australia/New Zealand. Our new FAST TRACK SaaS solution offers the full software package to new customers with a simple online self-implementation process. ...
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  • 29
    Eurora

    Eurora

    Eurora

    ...By optimizing the supply chain and streamlining operations with Eurora AI-based solutions, you can provide a seamless and enjoyable shopping experience, leading to increased customer satisfaction and a decrease in returns. Move parcels faster with compliance solutions and prevent unwanted hold-ups at customs with Eurora's customs software and seamlessly collect duties and taxes with Eurora Collect. Benefit from best-in-class compliance solutions to keep up with regulations like ISC2 or ViDa, ensure better user experience and compete with commercial carriers. ...
    Starting Price: €49 one-time payment
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  • 30
    cTrunk

    cTrunk

    cTrunk

    ...The software also includes a robust income and expense tracking feature, enabling sound financial management practices and enabling businesses to foster revenue growth. cTrunk offers real-time SMS and email notifications, which significantly increase customer satisfaction. By providing clients with continuous updates and access to various reports, cTrunk ensures that businesses can keep their customers well-informed with their courier delivery.
    Starting Price: $40/year/user
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