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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1411 Products for "custom" with 2 filters applied:

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  • 1
    SmartLink

    SmartLink

    CyberLogitec

    Timely customer service, expediting customs clearances, and overall supply chain visibility relies on constant data flow. SmartLink is a B2B service platform that links logistics service providers, customers, and partners via a smart tracking and reporting interface for real-time visibility across the entire logistics value chain. It plays an integral role in streamlining supply chain management from freight forwarders, NVOCCs to partners. It manages electronic data and document exchange...
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  • 2
    Keyura Cloud

    Keyura Cloud

    Keyura Cloud

    This is best suited for shipment or container transport companies who transport via land, sea, and air. You may want to provide a beautiful shipment tracking experience but are worried about the cost and time it normally would take to upgrade. We offer quick integration with most TMS. Create an easy way of allowing customers to track their shipments through your website, and app without any hassle at all. No external links are needed. No more complex hub of software logins or tracking URLs. All...
    Starting Price: $350 per month
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  • 3
    Threecolts Multichannel Pro
    ​Multichannel Pro unifies all your sales channels into one powerful platform, helping you cut costs by 30% while delivering 4x faster customer service. This comprehensive solution integrates order processing, content management, and a support helpdesk, enabling seamless management of orders, listings, and customer queries across all sales channels. By consolidating these functions, businesses can reduce software expenses and improve operational efficiency. The centralized order management...
    Starting Price: $69 per month
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  • 4
    Descartes Forwarder Enterprise Suite
    Descartes Broker & Forwarder Enterprise Systems is a comprehensive software suite that delivers complete operational control for freight forwarders, customs brokers, and logistics service providers. It streamlines every aspect of global freight management—from shipment processing and customs compliance to accounting and customer relationship management. The platform’s integrated tools enable users to digitize workflows, eliminate manual bottlenecks, and ensure faster, more accurate freight...
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  • 5
    PalletWMS

    PalletWMS

    PalletWMS

    Experience a flexible, highly robust suite of features that conforms to your way of doing business. Integrate with various fulfilment providers or use your existing warehouse more efficiently with order tracking and picking, pallet locating, and real-time inventory tracking. Consolidate multiple sales channels with customer, order, inventory, and marketing information all within the Order Management Software Platform. Make tracking deliveries easy for both dispatchers and drivers. Track loading...
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  • 6
    Shiprocket

    Shiprocket

    Big Foot Retail Solutions

    An eCommerce logistics and shipping software solution. India’s #1 eCommerce shipping solution, trusted by over 1 Lac brands and entrepreneurs for lowest shipping rates, widest reach and best customer service. Mobile app, no monthly fee, discounted shipping rates, COD facility, user-friendly platform, pickup from origin and tracking for customers. Integrations with multiple carts and marketplaces, notifications for buyers via SMS & Emails, CORE, multiple pickup locations and widest reach. NDR...
    Starting Price: $15.00/month
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  • 7
    portatour

    portatour

    portatour

    All you need is a web browser to get started. Create your account, upload addresses, and start driving on your optimized sales-route today. You don't have to install anything, no need for extra software. Are you spending more time in the car and planning than with the customer? Is it hard to put together a meaningful route plan with all of your customers, ranked by priority, honoring call frequencies as well as scheduled appointments, using a road map? Our route planner creates your trips...
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  • 8
    PALMS

    PALMS

    eTechnoforte

    PALMS™ Warehouse Management System provides configurable Supply Chain processes required by companies to provide better customer service and control operational costs. Highly advanced logic based stock put away, collection and intelligent direct stock movement features in PALMS™ helps dramatically control labor costs and space utilization. The solution based on its Service Oriented Architecture offers full integration to sales, purchasing, logistics and other 3rd party systems. This helps...
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  • 9
    Roadside

    Roadside

    JG Software

    Roadside is the No. 1 Case Management software in the world and the focus has always been to optimize your organization. Roadside is build by, and for mechanics. Our main priority is to always keep Roadside simple and easy to use. Our passion is to make Roadside to feel like your own software, therefore we let our customers customize Roadside with their colours and logotype. Our workflow helps the operators to get information they need in real time, with live updates we make sure...
    Starting Price: $99 per month
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  • 10
    Enrich

    Enrich

    Enrich Software

    Invest in the software that will provide your organization with a competitive advantage in a competitive market. With extensive billing methods, billing cycle options, flexible maintenance inclusions/exclusions, contract. enrich provides the flexibility you need to meet your customers’ demands, while delivering the functionality required to proactively manage every unit, shop, facility, region, and company, resulting in decreased. Reporting tool with over 50 reports. Instant customer access...
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  • 11
    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Applying custom solutions to your business problems quickly, efficiently and cost-effectively yet by following PMI, ITIL and CMMI standards. We pride on traditions of excellence in engineering and service delivery tied with high customer satisfaction levels. To be the company of choice to help our clients increase their competitive edge by delivering business solutions through information technology. We emphasize clients on attaining their strategic business goals by delivering cost...
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  • 12
    Transport Pro

    Transport Pro

    Transport Pro

    At the heart of Transport Pro is an industry leading freight management system. Our TMS solution helps organize all of your customer freight and efficiently manage the drivers in your fleet. Quickly match freight with driver availability to make sure you're providing the best possible service to your customers. Our dispatch platform integrates with many common ELD providers to give you current location information, HOS status, and in-cab messaging with drivers. All of this data is compiled...
    Starting Price: $500 per month
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  • 13
    FleetLink

    FleetLink

    FleetMind Solutions

    FleetMind’s FleetLink™ suite of fleet management and fleet automation solutions is field-proven to reduce solid waste collection costs, increase customer density, drive lasting gains in route productivity, improve service performance, enhance fleet safety, and augment revenues. With its FleetLink™ suite of solutions, FleetMind provides the waste industry’s top-ranked onboard fleet management “Smart Truck” systems to improve fleet safety, sustainability, efficiencies, maintenance, and customer...
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  • 14
    Last Mile Solutions

    Last Mile Solutions

    Last Mile Solutions

    Our 85 last mile hubs in North America are multi-customer facilities that serve as highly efficient staging points. The hubs range in size from 20,000 to over 200,000 square feet, providing extensive surge capacity. These sites also serve as a key component of our XPO Direct distribution network. The scale of our network ensures that we provide consistency across market areas. You may lack the volume to justify dedicated service in a given market, but still require a customized approach. Co...
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  • 15
    sureDispatch

    sureDispatch

    Sure Ecosystem

    ... customer profiles and manage invoicing and payments. The free mobile application, available for Android and iOS, enables users to receive assignments, update statuses, take photos, call customers and much more. From vehicle and technician productivity to customer sales, the Dispatch system offers a wide variety of tools including options to include industry specific reports.
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  • 16
    Beetrack

    Beetrack

    Beetrack

    We help companies to give their customers the best delivery experience with our software for optimal route planning, traceability and real-time delivery control. Monitor your deliveries in real-time, make the logistics process transparent and reduce the uncertainty of your end customer about the status of their delivery. Plan, design and optimize your delivery routes more efficiently by assigning managers, schedules and quantities. A well-optimized route has positive externalities throughout...
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  • 17
    trailertrak

    trailertrak

    Thermo King

    TrailerTrak is a GPS-based trailer management solution providing customers with real-time and historical trailer status information. TrailerTrak works both when the trailer is tethered and untethered, driving improved asset utilization. Dramatically improves fleet visibility by keeping you aware of each trailer’s location. Boosts the utilization of the trailer fleet within just 30 days of implementation, reducing trailer downtime. Helps you improve and maintain high cargo safety standards...
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  • 18
    Gemini Software

    Gemini Software

    Gemini Software Solutions

    With an impressive track record spanning over two decades, we specialize in designing and implementing solutions across diverse sectors such as Maritime, Logistics, Warehousing, Travel, Technology and ERP services. Supported by a seasoned team, we closely collaborate with our customers, understanding their unique requirements, and delivering tailored solutions using cutting-edge technology. Gemini stands at the forefront of harnessing cutting-edge technologies to deliver cost...
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  • 19
    Bynx

    Bynx

    Bynx

    We’ve a solid track record in helping fleet, leasing and mobility customers (just like you) to make the most of their vehicle assets. We’ve been doing so since 1989. In addition, Bynx enables you to become more efficient, improve customer service and the customer experience, and make informed business decisions based on data insights. No matter how many markets your company operates in or what type of leasing, fleet, and mobility products and services you provide, Bynx helps streamline...
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  • 20
    Delta Waste System

    Delta Waste System

    Delta Equipment Systems

    The Delta Waste System is a management information and customer tracking system specifically designed for waste haulers. At the heart of the system are tailor made billing modules crafted for the unique needs of waste haulers. Monthly billing for commercial & roll-off accounts, multiple month billing cycles for residential accounts, and special billing for any account at any time. With global fuel surcharge. By definition the Delta Waste System is characterized as "Enhanced Accounts Receivable...
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  • 21
    e-Courier

    e-Courier

    e-Courier Software

    End-to-end logistics software to run your business. e-Courier is a cloud-based software giving you final-mile visibility, partner integrations, and insights to grow your logistics business. Seamlessly integrate with your customers, dispatch efficiently, optimize your routes, and grow your business. Expand your network and gain new visibility to track your performance and better serve your customers. Gain insights into your supply chain, track orders more accurately, get status alerts to stay...
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  • 22
    RouteStar Solutions

    RouteStar Solutions

    Westrom Software

    Optimize routes with the leading route sales and delivery software, RouteStar Solutions. Easily create tasks, manage contacts, routes and multiple inventory locations. Invoice customers from the field or office. Eliminate double entry and process invoices in the field once a stop is complete. Accept credit cards and other forms of payment in the field. Email signed invoices directly to your customer. Seamless two-way sync with QuickBooks. Payments and invoices in the field sync directly...
    Starting Price: $200.00/month
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  • 23
    iDepo

    iDepo

    iInterchange Systems

    .... Well-defined SLAs to ensure you get the best support from iInterchange. Configure email settings per customer. Easy container tracking, automated daily activity summary. Raise billing against customer or any third party/ agent. Suited to be scalable as your organization set-up grows.
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  • 24
    Ordermentum

    Ordermentum

    Ordermentum

    An outdated ordering and payment process makes it hard to increase your sales and leads to poor cash flow. Ordermentum solves both these problems, so you can stop worrying and start growing. Remind your customers when orders are due via text, email or push notification. Easily customise the pricing and products at group and individual levels, so each customer sees their own deals and offers. With Ordermentum, you'll be part of the largest group of artisan and specialty suppliers in Australia...
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  • 25
    MotionTag

    MotionTag

    MotionTag

    Get real-time insights into the whole transport system and people's actual travel behaviors. Foster relationships with your customers and enhance their digital experience. Achieve operational excellence and reach new customers. Building smart cities and transport services needs smart data. Become a data-driven operator: stop guessing, start measuring! Get the full picture of intermodal transport and orchestrate your smart city. Sustainable improvement requires continuous improvement. Get...
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  • 26
    Dashdoc

    Dashdoc

    Dashdoc

    Whether you are a shipper or a carrier, you can manage your transports from planning to billing. Collaborate with all your partners in real-time. Your customers benefit from increased visibility on their transport orders! The result: impeccable and transparent customer service and better management of disputes. Act on your transport in real-time thanks to the data in real-time (kilometers traveled, ETA). Anticipate situations, manage unforeseen events and keep your customer informed...
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  • 27
    Malomo

    Malomo

    Malomo

    Build your brand with every shipment. Malomo is a shipment tracking platform for ecommerce brands to increase repeat purchases and reduce customer support tickets. Turn order tracking into an owned marketing channel to deliver a consistent brand experience. Take control of delivery tracking information and share it with customers on a platform your brand controls. Design and test unique post-purchase experiences and marketing campaigns with branded package tracking pages. Build trust, foster...
    Starting Price: $39 per month
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  • 28
    Parcelify

    Parcelify

    Clever Few

    Entice shoppers to make the purchase by offering free-shipping for certain products or when the order is over a certain value. Build custom rates to collect just enough to cover shipping and handling fees. Offer local shoppers faster, cheaper options for getting their order. Build relationships that drive repeat business. Define shipping zones based on countries, states/provinces, cities or zip/postal codes or use the default "Everywhere" zone. Use our versatile rate builder to define how you...
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  • 29
    EasyPost

    EasyPost

    EasyPost

    The simple Shipping API. EasyPost offers a modern Shipping API with tracking, address verification, and customs for USPS, FedEx, UPS, DHL, and many others. The shipping infrastructure of the internet. Compare rates and purchase labels across dozens of carriers through a single integration. Receive real-time shipment updates through custom branded tracking pages and webhook notifications. Confirm the accuracy of domestic and international addresses to improve deliverability. Protect your...
    1 Rating
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  • 30
    Rakuten Super Logistics
    A leading logistics solution powered by a nationwide fulfillment center network.Determine the optimal fulfillment strategy to increase shipping speed and reduce shipping cost with a free shipping analysis. A proven track record and the backing of Rakuten Inc. provides our clients with reliability and peace of mind. Meet today’s online customer demands by partnering with an expert in ecommerce fulfillment services (web fulfillment) and logistics. Rakuten Logistics is an ecommerce fulfillment...
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