TWI901981B - Electronic apparatus and information management method thereof - Google Patents

Abstract

This invention discloses an information management method for an electronic device. The information management method may include the following steps: providing a first page that manages delivery-related statuses corresponding to at least one order; providing operator statuses corresponding to at least one operator, who is involved in pickup and delivery operations, in a fixed area of the first page; and assigning at least one order information displayed on the first page to a selected operator based on the operator statuses.

Description

Electronic devices and their information management methods

This invention relates to an information management method implemented in an electronic device.

Users can search for and purchase items using applications installed on their terminals; therefore, each service provider manages its own applications. Users can purchase items online using applications provided by various service providers, and as mentioned above, the rate of online item purchases is gradually increasing.

Efficient management of information during the delivery of goods purchased by customers can further improve operational efficiency. For example, when processing multiple orders, several order information entries are generated. Efficiently processing this information improves the operational efficiency of managers handling these multiple order entries. Furthermore, in cases of re-delivery due to misdelivery, where manual processing was previously inconvenient, managing re-delivery orders based on existing order information enhances the manager's operational convenience. Furthermore, if the relevant information is provided after the order information is assigned to the delivery person, there is a problem that the delivery person will spend time preparing various matters required for delivery based on the relevant information. Therefore, when the relevant information is provided immediately after the order is accepted, the delivery person can confirm various matters required for delivery in advance, thereby enabling fast delivery and improving business efficiency.

In other words, when business efficiency is improved, products can be delivered to customers more efficiently, quickly, and accurately than those of competitors, thereby increasing the purchase rate. Therefore, a lot of research is being conducted to improve the efficiency of operations.

Therefore, in order to improve operational efficiency, a technology is needed that can efficiently manage information during the delivery of goods.

[The problem that the invention aims to solve]

The disclosed embodiments aim to reveal an electronic device and its information management method. The technical problem to be solved by this embodiment is not limited to the technical problem described above; other technical problems can be deduced from the following embodiments. [Technical Means for Solving the Problem]

According to the first embodiment, the information management method of the electronic device may include the following steps: providing a first page for managing delivery-related status corresponding to at least one order; providing operator status corresponding to at least one operator in a fixed area of the first page, the at least one operator being related to pickup and delivery operations; and assigning at least one order information displayed on the first page to a selected operator based on the operator status.

According to the embodiment, the information management method of the above-mentioned electronic device is characterized in that: the above-mentioned delivery-related status includes first identification information corresponding to the above-mentioned order information, delivery address, number of items, order type, operation status and time information.

According to the embodiment, the information management method of the above-mentioned electronic device may further include the following steps: when the above-mentioned first identification information is selected, a second page is provided that includes order details corresponding to the above-mentioned first identification information.

According to the embodiment, the information management method of the above-mentioned electronic device is characterized in that: the above-mentioned delivery-related status further includes second identification information, which corresponds to the redistribution object caused by misdelivery.

According to the embodiment, the order information corresponding to the second identification information mentioned above may include information on the selected item from at least one of the items included in the order information confirmed before the aforementioned misdelivery.

According to the embodiment, the information management method of the above-mentioned electronic device is characterized by: the ability to adaptively adjust the size of the fixed area providing the status of the above-mentioned operators.

According to an embodiment, the steps to provide the above-mentioned first page may include the following steps: when the above-mentioned delivery address is selected, the predicted route and estimated delivery time corresponding to the above-mentioned order information are displayed on the map on the first page.

According to the embodiment, the information management method of the above-mentioned electronic device is characterized in that: the above-mentioned predicted route and the above-mentioned estimated delivery time are confirmed when the above-mentioned order information is approved before being allocated to the above-mentioned operators.

According to the embodiment, the above allocation steps may include the following steps: confirming the first order information selected from at least one order information displayed on the first page above; and displaying the areas that can be delivered within a preset time based on the first order information.

According to the embodiment, based on the above-mentioned first order information, the steps to display the area that can be delivered within a preset time may include the following steps: confirming at least one second order information in the above-mentioned area; instructing the selected above-mentioned operator to deliver according to the above-mentioned second order information after the above-mentioned first order information.

According to the embodiment, the information management method of the above-mentioned electronic device may be characterized in that: the above-mentioned personnel status includes the number of personnel assigned to the above-mentioned pickup operation, the number of personnel that can be assigned to the above-mentioned pickup operation, the number of personnel assigned to the above-mentioned delivery operation, the number of personnel that can be assigned to the above-mentioned delivery operation, and the number of personnel who are returning after completing the above-mentioned delivery.

According to the embodiment, the process of assigning the above-mentioned operators may include the following steps: assigning the order information predicted to complete the above-mentioned pickup operation from at least one order information displayed on the above-mentioned page 1 to operators selected in order from those operators who can be assigned to the above-mentioned delivery operation.

According to the embodiment, the process of assigning the above-mentioned workers may include the following steps: when there are no workers available to be assigned to the above-mentioned delivery operations, the workers who have completed the delivery and are returning are considered in order to make the assignment.

According to the second embodiment, the electronic device may include: a communication unit; memory; and a controller that provides a first page for managing delivery-related statuses corresponding to at least one order, and provides operator statuses corresponding to at least one operator associated with pickup and delivery operations in a fixed area of the first page, and assigns at least one order to a selected operator based on the operator statuses displayed on the first page.

According to the third embodiment, the computer-readable recording medium includes a non-transitory recording medium that records a program for performing the above-described methods on a computer.

Specific details of other embodiments are provided in the detailed description and diagrams. [Effects of the Invention]

According to this invention, the operational efficiency of managers handling order information generated from multiple orders can be improved. Furthermore, in cases where re-delivery is required due to misdelivery, order information for re-delivery is generated based on existing order information for management purposes, thereby improving managerial efficiency. Moreover, before order information is allocated to delivery personnel, relevant information is provided to the designated delivery personnel immediately after order acceptance, allowing them to prepare for delivery in advance and thus enabling faster delivery, thereby improving operational efficiency.

The effects of this invention are not limited to those mentioned above. Those skilled in the art can clearly understand other effects not mentioned based on the description in the scope of the invention application.

The terminology used in the embodiments is selected as widely used common terms as possible in consideration of the function of this invention, but may vary depending on the intentions of those skilled in the art, precedents, or the emergence of new technologies. Furthermore, in specific cases, there may be terms arbitrarily chosen by the applicant; in such cases, their meanings will be described in detail in the corresponding description. Therefore, the terminology used in this invention should be defined based on its meaning and the overall content of this invention, and not simply on its name.

When a component is mentioned throughout the specification as "including" another component, it means that, unless otherwise stated, other components are not excluded, but rather may be included. Furthermore, terms such as "...part" or "...module" in the specification indicate a unit that performs at least one function or action, which may be implemented by hardware or software, or by a combination of both.

The expression “at least one of a, b and c” in the entire instruction manual may include “a alone”, “b alone”, “c alone”, “a and b”, “a and c”, “b and c” or “a, b and c”.

The term "terminal" as used below refers to a computer or portable terminal that can be connected to a server or other terminal via a network. Here, a computer includes, for example, a laptop, desktop computer, or laptop computer equipped with a web browser. A portable terminal is a wireless communication device that ensures portability and mobility, and may include communication terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), LTE (Long Term Evolution), etc., as well as all types of handheld wireless communication devices such as smartphones and tablets.

The embodiments of the present invention will be described in detail below with reference to the accompanying drawings, so that those skilled in the art to which the present invention pertains can easily implement it. However, the present invention can be implemented in many different forms and is not limited to the embodiments described herein.

The embodiments of the present invention will now be described in detail with reference to the figures.

Figure 1 illustrates an embodiment of the system.

Referring to Figure 1, the system may include an electronic device 10, a terminal 20, a terminal 30, a terminal 40, and a network 50. The electronic device 10 can provide information related to the sale and delivery of goods via an application. The electronic device may provide different applications for pickup personnel, delivery personnel, and users such as consumers. For example, pickup personnel can use terminal 20 to connect to the provided application to perform related tasks, delivery personnel can use terminal 30 to connect to the provided application to perform related tasks, and consumers can use terminal 40 to connect to the provided application to order goods.

Terminal 1 20, Terminal 2 30, and Terminal 3 40 are merely examples, and the scope of this specification is not limited thereto. The system shown in Figure 1 only illustrates the constituent elements relevant to this embodiment. Therefore, those skilled in the art related to this embodiment will understand that other common constituent elements may be included in addition to those shown in Figure 1.

Electronic device 10 can communicate with terminal 20, terminal 30 and terminal 40 within network 50. Network 50 may include Local Area Network (LAN), Wide Area Network (WAN), Value Added Network (VAN), Mobile Radio Communication Network, Satellite Communication Network and combinations thereof. The network is a data communication network in a comprehensive sense that enables the constituent entities of the networks shown in FIG1 to communicate smoothly with each other, and may include wired Internet, wireless Internet and mobile wireless communication network. Wireless communication includes, but is not limited to, Wi-Fi, Bluetooth, Bluetooth Low Energy, Zigbee, Wi-Fi Direct (WFD), UWB (ultra-wideband), Infrared Data Association (IrDA), and Near Field Communication (NFC).

Electronic device 10 can provide all information related to the item for selling the item to users, and may be contained in a server that provides information related to the item. In order to manage the order and delivery status of a large number of items, electronic device 10 needs to perform information management efficiently.

For example, electronic device 10 can efficiently manage delivery-related statuses corresponding to order information through an order monitoring page. The predicted route to the delivery address and the estimated delivery time are displayed on a map, allowing managers to efficiently verify the relevant information. Furthermore, in cases of misdelivery requiring re-delivery, previously, re-delivery information was processed manually, resulting in low efficiency and a higher probability of errors. However, by using the order monitoring page in electronic device 10 to manage order information designated for re-delivery, re-delivery processing can be performed accurately. During this process, electronic device 10 can utilize identification information from orders designated for re-delivery to manage historical information related to re-delivery processing.

The following describes the specific process by which the electronic device 10 efficiently manages relevant information during the ordering and delivery process.

Figure 2 is a diagram illustrating an example of an order monitoring page.

Referring to Figure 2, the electronic device manages a page for monitoring order information for the areas covered by Camp 1. In addition to Camp 1, the electronic device can also select multiple other camps to manage a page for monitoring order information for the areas covered by each camp.

Area 210 displays a map of the area covered by Camp 1. The map can be zoomed in or out depending on the selection of the icon displayed in the lower right corner. The location information displayed on the map corresponds to each order information. For example, when location information is selected, the identification information C associated with the corresponding order information can be activated.

Area 220 can be displayed in a fixed area on the order monitoring page. The size of area 220 can be adjusted adaptively. Area 220 may include: area 221, which provides time filtering; area 222, which provides information on incomplete orders; and area 223, which provides information on the status of workers at camp 1. The sizes of each area 221, 222, and 223 can be adjusted adaptively.

Zone 221 provides the following function: filtering whether a preset time has elapsed since the order was accepted. In this case, if the preset time has not elapsed, "On Time (ON_TIME)" can be displayed in Zone 235. The preset time is determined by taking into account the status of the workers in Camp 1. For example, when there are more workers, the preset time can be relatively reduced, and when there are fewer workers, the preset time can be relatively increased. For example, if the preset time is set to 15 minutes based on 16:49 pm on April 5th (Tuesday), if no more than 15 minutes have elapsed since the order information was accepted, "On Time" can be displayed in Zone 235. When other indicators are displayed instead of "on time", the indicator indicates that the order information has exceeded the preset time and can be processed for pickup and delivery according to priority.

Area 222 can provide information on incomplete orders. For example, as shown in Area 222, incomplete order information in Camp 1 could include 1 item in the pickup process, 2 items in the delivery process, 0 items awaiting pickup, and 0 items awaiting delivery. Area 230 provides detailed information related to incomplete order information, identifying information A and B as being in delivery and information C as being in pickup, thus corresponding to the information displayed in Area 222.

Area 223 can provide information on the status of personnel working in Camp 1. For example, as shown in Area 223, personnel working in Camp 1 may be 2 people waiting to pick up goods, 1 person currently picking up goods, 1 person waiting to deliver goods, 2 people currently delivering goods, and 1 person returning after completing a delivery.

The electronic device can identify orders with expected pickup completion from incomplete order information and assign this order information to a waiting operator selected in sequence from those available for delivery. Specifically, the order information C with expected pickup completion can be assigned to one waiting operator available for delivery. When there are multiple waiting operators available for delivery, the electronic device can assign delivery tasks in descending order of waiting time. Alternatively, if there are no waiting operators available for delivery, the electronic device can consider the order of operators who have completed delivery and are returning to their posts to assign delivery tasks.

Area 230 may include information on incomplete orders among the orders received by Camp 1, and Area 240 may include information on completed orders among the orders received by Camp 1. For example, when an order received by Camp 1 has not yet been delivered, the delivery status of the order information can be checked in Area 230, and when the order has been delivered, the delivery status of the order information can be checked in Area 240.

At this time, the delivery-related status may include identification information corresponding to each order, delivery address, number of items, order type, operation status, time information, and information of the operators.

Identification information 231 is a unique code that can confirm order information. For example, identification information A can be a unique code corresponding to order information A, identification information B can be a unique code corresponding to order information B, and identification information C can be a unique code corresponding to order information C. The unique code can be generated in the form of numbers only or in the form of a combination of numbers and characters. In the latter case, the unique code generated in the form of a combination of numbers and characters is more easily identifiable than the unique code generated in the form of numbers only.

Delivery address 232 is the delivery address information for order information, and may include, for example, the delivery address 1 information for order information A, the delivery address 2 information for order information B, and the delivery address 3 information for order information C.

The number of items 233 is used as information about the number of items included in the order information. For example, it may include information that the number of items included in order information A is D, the number of items included in order information B is E, and the number of items included in order information C is F.

The "Operation Status 234" indicates the operation status of each order information. For example, order information A is currently being delivered, order information B is also currently being delivered, and order information C is currently being picked up.

The time information included in the delivery-related status includes at least one of the following: Time Information 235, Time Information 236, and Time Information 237.

The first time information 235 can indicate the time elapsed since the order was accepted and whether the preset time has been exceeded. For example, order information A indicates that 11 minutes and 46 seconds have passed since the order was accepted and the preset time (e.g., 15 minutes) has not been exceeded; order information B indicates that 14 minutes and 21 seconds have passed since the order was accepted and the preset time (e.g., 15 minutes) has not been exceeded; and order information C indicates that 12 minutes and 18 seconds have passed since the order was accepted and the preset time (e.g., 15 minutes) has not been exceeded.

The second time information 236 can be the time information measured from the start of the pickup operation to the completion of the pickup operation. For example, order information A and order information B can take 3 minutes and 18 seconds and 1 minute and 44 seconds respectively from the start of the pickup operation to the completion of the pickup operation. Order information C has not completed the pickup operation, so it can be displayed as blank.

The third time information 237 can be time information measured from the completion of the pickup operation to the completion of the delivery operation. For example, order information A, order information B, and order information C have not yet been delivered, so they can be displayed as blank. When the third time information is measured, the order information can be included in area 240, not in area 230.

Area 238 may include information about operator 1 performing the pickup operation, and area 239 may include information about operator 2 performing the delivery operation. For example, operator 1 performing the pickup operation for order information A may be G, and operator 2 performing the delivery operation may be J. Similarly, operator 1 performing the pickup operation for order information B may be H, and operator 2 performing the delivery operation may be K. Furthermore, operator 1 performing the pickup operation for order information C may be I, and since the delivery operation has not yet been performed, it will be displayed as blank.

Order types (not shown) can be divided into regular delivery and special delivery. Special delivery is a delivery type where delivery personnel deliver only one order, while regular delivery is a delivery type where delivery personnel can deliver multiple order information. For example, when the order type is special delivery, the delivery personnel must return to the camp after completing the delivery of that order. When the order type is regular delivery, the delivery personnel can deliver multiple order information in addition to that order.

According to the implementation example, unlike order information A and order information B, order information C can be order information that becomes a re-delivery object due to misdelivery. That is, when a misdelivery related to order information X included in area 240 is accepted after delivery is completed, the electronic device can generate order information C based on order information X. In this case, order information C and order information X can share more information such as delivery address. For example, if some items related to order information X are omitted, the electronic device can generate order information C based on order information X that only includes the omitted items. Furthermore, if the delivery personnel who should be assigned order information C have delivered the wrong items related to order information X, the electronic device can instruct them to be retrieved.

Figure 3 is a diagram illustrating the predicted route and estimated delivery time corresponding to order information in an example.

Referring to Figure 3, when an address corresponding to the order information is selected, the electronic device can display the predicted route from location 1 to the address and the estimated delivery time on the map. For example, when address 2 corresponding to order information B is selected, the electronic device can display the predicted route 211 from location 1 to address 2 and the estimated delivery time (15 minutes) on the map.

At this point, the predicted route and estimated delivery time can be confirmed when approving the order information before assigning the task to the delivery personnel. For example, the predicted route and estimated delivery time corresponding to order information B can be confirmed when accepting and approving order information B before assigning the delivery task to delivery personnel K. That is, even if order information B is in the pickup process before the delivery task, the predicted route and estimated delivery time to address 2 can still be confirmed.

According to the implementation example, the electronic device can predict the operator's status when order information is assigned, and transmit the predicted route and estimated delivery time to the operator in advance when approving the order information. Compared with receiving the predicted route and estimated delivery time after the delivery operation is assigned to the delivery operator, multiple matters can be prepared in advance for the delivery even before the delivery operation is assigned, thus enabling more efficient delivery.

Figure 4 is a diagram illustrating the process of allocating multiple order information to delivery personnel in one embodiment. It is based on the assumption that order information 2 described in Figure 3 is allocated to delivery personnel.

Referring to Figure 4, address 2 corresponding to order information 2 can be the first location information. The electronic device can display at least one location information included in the area within radius R on the map based on the first location information. For example, the electronic device can display second, third, and fourth location information included in the area within radius R on the map based on the first location information.

At this point, radius R can correspond to the following area: delivery personnel can make deliveries within a fixed time frame based on the first location information. That is, delivery personnel can make deliveries to location information (e.g., the second, third, and fourth location information) within radius R within a fixed time frame (e.g., 10 minutes) based on the first location information, but cannot make deliveries to location information outside radius R within a fixed time frame (e.g., 10 minutes).

Here, the radius R can be adjusted according to traffic volume information at different times. For example, during periods of high traffic volume, the radius R that can be delivered within a fixed time (e.g., 10 minutes) will decrease, while during periods of low traffic volume, the radius R that can be delivered within a fixed time (e.g., 10 minutes) will increase. This reflects the characteristic that when delivering time-sensitive items, faster delivery is required.

After completing the delivery to the first location information, the electronic device can instruct the delivery operator to further deliver to at least one location information within a radius R. Specifically, after completing the delivery to the first location information, the electronic device can instruct the delivery operator to further deliver to the second location information.

Alternatively, after delivery to the first location information is completed, the electronic device can instruct delivery personnel to deliver in the order of second location information - third location information - fourth location information. In this case, the location information delivered after the first location information can be determined as the second location information based on its proximity to the first location information, and the location information delivered after the second location information can be determined as the third location information based on its proximity to the second location information.

Figure 5 is a diagram illustrating an example of an order details page.

Referring to Figure 5, you can see the page that includes detailed information corresponding to each order. When selecting identification information on the order monitoring page in Figure 2, a page that includes detailed information corresponding to each identification information will be displayed. For example, when selecting identification information A on the order monitoring page in Figure 2, a page that includes detailed information about order information A corresponding to identification information A will be displayed.

At this point, as shown in Figure 5, the detailed information may include all information related to the ordering and delivery of the item. For example, the detailed information may include the orderer's information, payment method, payment amount, number of items, delivery address, identification number, map, delivery request, etc. In addition, the detailed information may further include the information shown in Figure 5.

Figure 6 is a flowchart illustrating an information management method for an electronic device according to an embodiment. The above description is also applicable here.

Referring to Figure 6, in step S610, the electronic device can provide a first page, which manages the delivery-related status corresponding to at least one order. At this time, the first page can be the order monitoring page as shown in Figure 2.

At this time, delivery-related information may include first identification information corresponding to order information, delivery address, number of items, order type, operation status, and time information.

The first identification information can be a unique number corresponding to each order information. For example, the identification information A corresponding to order information A can be the first identification information, and the identification information B corresponding to order information B can also be the first identification information.

When the first identification information is selected, the electronic device can provide a second page, which includes order details corresponding to the first identification information. In this case, the second page can be the order details page as shown in Figure 5.

Delivery-related status can further include second identification information corresponding to re-delivery recipients resulting from misdelivery. Although Figure 2 shows the presence of first identification information, the second identification information can be further represented only for order information corresponding to re-delivery recipients resulting from misdelivery. For example, in Figure 2, when order information C is an order information that becomes a re-delivery recipient due to misdelivery, in addition to identification information C as the first identification information, the second identification information can be further represented.

Electronic devices can utilize second-party identification (2PI) information to manage misdelivered order information, thereby identifying errors in the delivery process. Specifically, 2PI information can be used to distinguish the cause of misdelivery in misdelivered order information (e.g., missing items, damaged items, incorrect delivery, etc.), thereby identifying and providing feedback on the most error-prone operations in the pickup and delivery processes at the camp. For example, if missing items and incorrect delivery occur during pickup operations, the electronic device can provide feedback on these errors.

The order information corresponding to the second identification information mentioned above may include the item information selected from at least one item included in the order information confirmed before misdelivery. For example, if item 4 is missing from the order information X included in area 240 when delivery is completed in Figure 2, the electronic device may generate order information C including item 4 based on order information X. In this case, order information C can share information with order information X. That is, order information C and order information X can share more detailed order information.

The electronic device can instruct the delivery personnel assigned to the order information corresponding to the second identification information to retrieve the misdelivered item from the delivery address. In the case of misdelivery type "item delivery error", the device can instruct the delivery personnel assigned to order information C to retrieve the misdelivered item.

Furthermore, when selecting a delivery address on page 1, the electronic device can display the predicted route and estimated delivery time corresponding to the order information on the map on page 1. When selecting address 2 corresponding to order information B, the electronic device can display the predicted route to address 2 and the estimated delivery time on the map on page 1, as shown in Figure 3. In this case, the predicted route and estimated delivery time can be confirmed when approving the order information before assigning it to delivery personnel. Therefore, delivery personnel can confirm the information required for delivery in advance and carry out deliveries more efficiently.

In step S620, the electronic device may provide the status of at least one operator in a fixed area on the first page, which is related to the pickup and delivery operations. At this time, the operator status may include the number of operators assigned to the pickup operation, the number of operators that can be assigned to the pickup operation, the number of operators assigned to the delivery operation, the number of operators that can be assigned to the delivery operation, and the number of operators who are returning after completing the delivery.

In step S630, the electronic device may consider the operator's status and assign at least one order information displayed on page 1 to the selected operator.

At this point, the electronic device can allocate the order information predicted to be completed for pickup from at least one order displayed on the first page to the waiting staff who are available for delivery, selected in order. If there are no staff available for delivery, the electronic device can consider the order in which staff who have completed delivery and are returning can be allocated.

Alternatively, during the allocation process to operators, the electronic device can allocate multiple order information in addition to the first order information. Specifically, the electronic device can use the first order information as a basis to confirm the area that can be delivered within a preset time and display the corresponding radius R on the map. The electronic device can confirm the second location information included within the radius R, which corresponds to at least one second order information. Furthermore, the electronic device can also confirm the third location information, fourth location information, etc., included within the radius R, where the third location information corresponds to the third order information in addition to the second order information, and the fourth location information corresponds to the fourth order information.

The electronic device can instruct operators on the delivery order, delivering orders in the manner of following the first order information to the second order information. In this case, the electronic device can select the second order information closest to the first order information and then select the third order information closest to the second order information, and deliver orders in the order of first order information - second order information - third order information - fourth order information.

Figure 7 is a block diagram showing an embodiment of an electronic device.

According to one embodiment, electronic device 700 may include a communication unit 710, a memory unit 720, and a controller unit 730. The electronic device 700 shown in FIG. 7 only illustrates components relevant to this embodiment. Therefore, those skilled in the art related to this embodiment will understand that, in addition to the components shown in FIG. 7, other common components may be included. Electronic device 700 may include content related to the above-described electronic device; repeated descriptions are omitted.

The communication unit 710 can send and receive information with a terminal via a network. The control unit 730 can control the overall operation of the electronic device 700 and process data and signals. The control unit 730 may include at least one hardware unit. Furthermore, the control unit 730 can perform operations by executing one or more software modules generated by executing program code stored in memory 720. The control unit 730 can execute program code stored in memory 720 to control the overall operation of the electronic device 700 and process data and signals. In this embodiment, the control unit 730 may include at least one processor.

The control unit 730 can provide a first page, which manages the delivery-related status corresponding to at least one order information. In a fixed area of the first page, the status of at least one operator is provided, which is related to the pickup and delivery operations. Taking into account the operator status, the at least one order information displayed on the first page is assigned to the selected operator.

The electronic device or terminal in the above embodiments may include a processor, memory for storing and executing program data, such as permanent storage on a disk drive, a communication port for communicating with external devices, such as a touch panel, keys, or a user interface device. The computer-readable code or program commands implemented by software modules or algorithms, which can be executed on the aforementioned processor, can be stored on a computer-readable recording medium. Here, computer-readable recording media include magnetic storage media (e.g., ROM (read-only memory), RAM (random-access memory), floppy disks, hard disks, etc.) and optical reading media (e.g., CD-ROM, Digital Versatile Disc (DVD)). Computer-readable recording media are distributed across computer systems connected to a network, allowing for the distributed storage and execution of computer-readable code. The media can be read by the computer, stored in memory, and executed in the processor.

This embodiment can be composed of functional blocks and various processing steps. Such functional blocks can be implemented by different numbers of hardware and/or software components that perform specific functions. For example, the embodiment can employ integrated circuits capable of performing various functions via the control of one or more microprocessors or other control devices, such as memory, processing, logic, lookup tables, etc. The components can be executed by software programs or software elements. Similarly, this embodiment includes algorithms implemented using combinations of data structures, programs, constants, or other programs, and therefore can be implemented using programming or scripting languages such as C, C++, Java, and assemblers. Functionally, this can be achieved by algorithms executed in one or more processors. Furthermore, this embodiment can utilize prior art for electronic environment setup, signal processing, and/or data processing. Terms such as "mechanism," "component," "structure," and "structure" are used broadly and are not limited to mechanical and physical structures. These terms can be associated with processors and include the meaning of a series of software processes.

The above embodiments are merely examples, and other embodiments may be implemented within the scope of the invention application described below.

10: Electronic Device 20: Terminal 1 30: Terminal 2 40: Terminal 3 50: Network 210: Area 211: Predicted Path 220: Area 221: Area 222: Area 223: Area 230: Area 231: Identification Information 232: Delivery Address 233: Number of Items 234: Operation Progress Status 235: First Time Information 236: Second Time Information 237: Third Time Information 238: Area 239: Area 240: Area 700: Electronic Device 710: Communication Section 720: Memory 730: Control Section S610: Steps S620: Steps S630: Steps

Figure 1 illustrates a system example. Figure 2 is a diagram illustrating an order monitoring page in one example. Figure 3 is a diagram illustrating the predicted route and estimated delivery time corresponding to order information in one example. Figure 4 is a diagram illustrating the process of allocating multiple order information to delivery personnel in one example. Figure 5 is a diagram illustrating an order details page in one example. Figure 6 is a flowchart illustrating the information management method of an electronic device in one example. Figure 7 is a block diagram illustrating an electronic device in one example.

210: Area 220: Area 221: Area 222: Area 223: Area 230: Area 231: Identification Information 232: Delivery Address 233: Quantity of Items 234: Operation Status 235: First Time Information 236: Second Time Information 237: Third Time Information 238: Area 239: Area 240: Area

Claims (12)

An information management method, performed via an electronic device, includes the following steps: providing a first page that manages delivery-related statuses corresponding to at least one order; providing, within a fixed area of the first page, the status of at least one operator associated with pickup and delivery operations; wherein the delivery-related status includes first identification information corresponding to the order information, delivery address, and item details. The information includes the number of orders, order type, operation status, and time; and considering the status of the aforementioned operators, at least one order information displayed on the aforementioned page 1 will be assigned to the selected operator; wherein the aforementioned delivery-related status further includes second identification information, which corresponds to the redelivery recipient caused by misdelivery, and the order information corresponding to the aforementioned second identification information includes the item information selected from at least one item included in the order information confirmed before the aforementioned misdelivery. The information management method of Request 1 further includes the following steps: when the first identification information is selected, a second page is provided that includes order details corresponding to the first identification information. The information management method in Request 1, wherein the size of the fixed area providing the above-mentioned operator status can be adaptively adjusted. As in the information management method of Request 1, the steps for providing the aforementioned Page 1 include the following steps: when the aforementioned delivery address is selected, display the predicted route and estimated delivery time corresponding to the aforementioned order information on the map on Page 1. As in the information management method of Request 4, the aforementioned predicted route and estimated delivery time are confirmed when the order information is approved before being assigned to the aforementioned operators. As in the information management method of Request 1, the above allocation steps may include the following steps: confirming the first order information selected from at least one order information displayed on the first page above; and displaying the areas that can be delivered within a preset time based on the first order information. As in the information management method of Request 6, the steps for displaying the areas that can be delivered within a preset time based on the aforementioned first order information include the following steps: confirming at least one second order information in the aforementioned area; instructing the selected operator to deliver the goods according to the aforementioned second order information after the aforementioned first order information. As in the information management method of Request 1, the aforementioned personnel status includes the number of personnel assigned to the aforementioned pickup operation, the number of personnel that can be assigned to the aforementioned pickup operation, the number of personnel assigned to the aforementioned delivery operation, the number of personnel that can be assigned to the aforementioned delivery operation, and the number of personnel who are returning after completing the aforementioned delivery. As in the information management method of Request 8, the steps for assigning the above-mentioned operators include the following steps: assigning the order information predicted to complete the above-mentioned pickup operation from at least one order information displayed on the above-mentioned page 1 to operators selected in order from those operators who can be assigned to the above-mentioned delivery operation. As in the information management method of Request 9, the steps for assigning the aforementioned workers include the following: if there are no workers available to be assigned to the aforementioned delivery operations, the assignment shall be made in the order in which the workers who have completed the delivery are returning. A non-transitory computer-readable recording medium that records programs for executing methods such as those described in Request 1 on a computer. An electronic device includes: a communication unit; memory; and a control unit configured to: provide a first page that manages delivery-related status corresponding to at least one order; and provide, within a fixed area of the first page, operator status corresponding to at least one operator involved in pickup and delivery operations; wherein the delivery-related status includes first identification information corresponding to the order, delivery address, and item information. The quantity, order type, operation status, and time information; taking into account the status of the aforementioned operators, at least one order information displayed on the aforementioned page 1 will be assigned to the selected operator; wherein, the aforementioned delivery-related status further includes second identification information, which corresponds to the redelivery recipient caused by misdelivery, and the order information corresponding to the aforementioned second identification information includes the item information selected from at least one item included in the order information confirmed before the aforementioned misdelivery.