TWI871688B - Apparatus for processing item refund information and method thereof and non-transitory computer-readable recording medium - Google Patents

Abstract

According to the present invention, a method for processing device return information in an electronic device is disclosed, the method comprising the following steps: obtaining information of a return request for a first item; confirming whether the first item is included in a set of items; and when the first item is included in the set of items, transmitting a collection request including information of the first item to a device of a first delivery person, the first delivery person being included in a first group corresponding to the set of items.

Description

Device and method for processing item return information and computer-readable non-temporary recording medium

The present invention relates to a device and method for processing item return information. More specifically, the present invention relates to a method for transmitting an item collection request to a device of a delivery person included in a first group corresponding to the item set when the item in the return request is included in the set item set, and a user device using the method.

With the development of electronic technology, e-commerce has taken a place in the shopping field. Customers can purchase items online without going directly to shopping malls, markets or stores. Items purchased online will be delivered to the delivery location requested by the customer.

Since customers cannot directly confirm the actual items ordered online, their status or quality may be different from what they expected. During the delivery process, items may be damaged or deteriorate, or customers may no longer need the items due to delivery delays, or the wrong items may be delivered.

Considering the characteristics of e-commerce, it is necessary to provide a return function for items ordered online to solve various problems related to item transactions. However, if it is reasonably judged that the item is not defective and the delivery is completed normally, even if there is no item to be refunded, unconditional refunds are allowed based on the customer's request. This is not only disadvantageous to sellers, but also leaves customers with a large space for malicious use. Therefore, from the perspective of overall service operation, it is not advisable. In particular, when the item is easily exchanged for cash or its value exceeds a certain amount, etc., the return must be handled carefully to prevent malicious use of the item return system.

For related content, please refer to previous documents such as KR102216514B1 or KR20200062662A.

The problem to be solved by this embodiment is to provide the following electronic device and method to solve the above problem: obtain the information of the return request of the first item, and confirm whether the first item is included in the set item set, and when the first item is included in the set item set, transmit the collection request including the information of the first item to the device of the first delivery person, and the first delivery person is included in the first group corresponding to the set item set.

The technical issues to be realized by this embodiment are not limited to the above-mentioned technical issues, and other technical issues can be inferred based on the following embodiments.

A method for processing item return information in an electronic device of an embodiment includes the following steps: obtaining information of a return request for a first item; confirming whether the first item is included in a set of items; and when the first item is included in the set of items, transmitting a collection request including information of the first item to a device of a first delivery person, the first delivery person being included in a first group corresponding to the set of items.

According to one embodiment, the above-mentioned set of items may include one or more items whose value exceeds the first critical value.

According to one embodiment, based on the above-mentioned collection request, a user interface including information for collecting the above-mentioned first item can be displayed on the device of the above-mentioned first delivery person.

According to one embodiment, the method for processing item return information may further include: a step of transmitting an acceptance request for the first item to the device of the first delivery person.

According to one embodiment, the method for processing item return information may further include: receiving the inspection result of the first item from the device of the first delivery person, and determining whether to perform the return processing of the first item based on the inspection result.

According to one embodiment, the above-mentioned acceptance result may include the result obtained by determining the return reason corresponding to the above-mentioned first item, and determine whether to perform the return processing of the above-mentioned first item based on the result obtained by determining the above-mentioned return reason.

According to one embodiment, the method for processing item return information may further include: if the acceptance result includes information of the first type, a step of processing the return of the first item; the step of processing the return includes the following steps: transmitting a request to transport the first item to an item recycling center to the device of the first delivery person; receiving information including a judgment result of the first item from a device of a staff member of the item recycling center; and transmitting a processing instruction of the first item to a device of a staff member of the item recycling center based on the information including the judgment result.

According to one embodiment, when the acceptance result includes the second type of information, the method may further include: transmitting information indicating the following to the device of the first delivery person, that is, attempting to contact the user who requested the return of the first item within a set number of times.

According to one embodiment, the information of the collection request of the first item may include the return reason corresponding to the first item, and the method of processing the item return information further includes: based on the return reason, determining whether to transmit the acceptance request of the first item to the device of the first delivery person.

According to one embodiment, the step of transmitting the collection request may include: obtaining the first location information of the first item to be collected; and determining whether there is an item to be collected corresponding to the first location information; if there is a second item to be collected corresponding to the first location information, the collection request may further include information of the second item.

According to one embodiment, the method for processing item return information may further include: obtaining information of one or more return requests received within a set time period; identifying the return requests of items included in the set item set among the one or more return requests; and determining one or more delivery personnel included in the set 1 based on the result of identifying the return requests.

According to one embodiment, the method for processing item return information may further include the following steps: obtaining item collection location information corresponding to the identified return request; and determining the movement path of one or more delivery personnel included in the first group based on the location information.

According to one embodiment, one or more delivery personnel included in the above-mentioned Group 1 may have a business proficiency level above the set level.

According to one embodiment, one or more couriers included in the above-mentioned first group may be couriers hired in connection with the delivery service provided by the above-mentioned electronic device.

An electronic device for processing item return information in an embodiment includes: a transceiver, a memory for storing commands, and a processor, and the processor is as follows: connected to the transceiver and the memory, obtains information on a return request for the first item, confirms whether the first item is included in the set item collection, and when the first item is included in the set item collection, transmits a collection request including information on the first item to a device of a first delivery person, and the first delivery person is included in the first group corresponding to the set item collection.

Specific matters of other embodiments are included in the detailed description and drawings.

According to the present invention, the electronic device and method for processing item return information can smoothly return important items by having a designated delivery person collect specific items.

Furthermore, according to an embodiment of the present invention, an electronic device and method for processing item return information can determine whether the return processing is carried out and the refund amount by judging whether the reason for the item return is reasonable. Moreover, for important items, whether the reason for the return is reasonable can be judged according to a more enhanced judgment process, thereby preventing the possibility of customers maliciously using the return system in advance or confirming the malicious use of the return system and giving penalties.

The effects of the invention are not limited to the effects mentioned above. People with common sense in the technical field can clearly understand other effects not mentioned based on the description in the scope of the patent application.

110: Electronic devices

120: Device of the first delivery person

130: User's device

140: Equipment for staff

201: Information on return request for item 1

202: Confirm whether item 1 is included in the set item collection

203: Request to collect information including item 1

301: Request return and generate return invoice (Return Invoice)

302: Determine whether it is a high-value item (HVI)

303: Assign designated operators

304: Carry out inspection of items. If the inspection is qualified, the items can be collected.

305: Transfer the collected items to the center

306: If the quality assessment is qualified, a refund will be granted. If the quality assessment is unqualified, the refund will be placed on hold.

307: If the item fails to meet the inspection standards, the operator may try to contact the customer.

308: Once the user is contacted and agrees that the return request is inappropriate, the operator may not accept the item and cancel the return transaction.

309: If the first item is not a high-value item, the item can be collected according to the general process. In this case, a refund for the collected item can be approved after the item is collected (even before QA) (Collected→Refund Granted)

410: User interface displayed on the delivery person’s device

411: Information that does not require acceptance

420: Interface for inputting reasons for non-recovery

430: Interface for entering the reason for completing the recall

510: User Interface

511: Notify the information that needs to be inspected

520: Interface for inputting reasons for non-recovery

530: Interface for entering the reason for completing the recall

610: Obtain information on the return request for item 1

620: Confirm whether item 1 is included in the set item set

630: When the first item is included in the set item set, a collection request including information of the first item is transmitted to the device of the first delivery person, and the first item is included in the first group corresponding to the set item set.

710: Transceiver

720: Processor

730:Memory

Figure 1 is a schematic diagram showing a system for processing item return information in an embodiment.

Figure 2 is a flow chart of an operation of a method for processing return information of an electronic device in a system for processing item return information in an embodiment.

FIG. 3 is a diagram for explaining an example of the process of performing a return in a system for processing item return information in an embodiment.

FIG. 4 is a diagram for exemplarily illustrating an embodiment of a user interface for collecting information of general items.

FIG. 5 is a diagram for exemplarily illustrating a user interface for collecting information of the first item included in the set of items in an embodiment.

Figure 6 is an action flow chart of a method for an electronic device to process item return information in an embodiment.

FIG. 7 is an example diagram of the structure of an electronic device for processing item return information in an embodiment.

The terms used in the embodiments are currently widely used general terms selected as much as possible in consideration of the functions of the invention, but they may vary according to the intentions of technicians in this field or precedents, the emergence of new technologies, etc. In addition, in specific cases, there are also terms arbitrarily selected by the applicant. In such cases, their meanings will be described in detail in the corresponding description section. Therefore, the terms used in the invention should be defined based on the meaning of the terms and the entire content of the invention, rather than simply based on the names of the terms.

When a component is mentioned in the entire manual as "including" another component, it means that other components are not excluded unless otherwise stated, but other components may also be included. In addition, the terms "...part" and "...module" in the manual refer to a unit that processes at least one function or operation, which can be implemented by hardware or software, or by a combination of hardware and software.

The expression "at least one of a, b and c" recorded in the entire specification may include "a alone", "b alone", "c alone", "a and b", "a and c", "b and c" or "a, b, c".

The "terminal" mentioned below can be realized by a computer or a portable terminal connected to a server or other terminal through a network. Here, the computer includes, for example, a notebook computer, a desktop computer, a laptop computer, etc. loaded with a web browser (WEB Browser), and the portable terminal includes, for example, a wireless communication device that ensures portability and mobility, and may include communication terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W- CDMA (W-Code Division Multiple Access), LTE (Long Term Evolution), etc., and all types of handheld wireless communication devices such as smartphones and tablet computers.

The following will describe the embodiments of the present invention in detail with reference to the drawings so that those with common sense in the technical field to which the present invention belongs can easily implement it. However, the present invention can be implemented in various forms and is not limited to the embodiments described here.

Below, with reference to the drawings, the practical embodiments of the present invention are described in detail.

When describing the embodiments, the description of the technical contents that are well known in the technical field to which the present invention belongs and are not directly related to the present invention is omitted. The reason is: by omitting redundant descriptions, the main idea of the present invention is clearly conveyed to avoid confusion of the main idea of the present invention.

Due to the same reasons, some components are exaggerated, omitted or roughly represented in the drawings. In addition, the size of each component does not fully reflect the actual size. The same reference symbols are given to the same or corresponding components in each drawing.

The advantages and features of the present invention and the methods for implementing the same can be clearly understood by referring to the drawings and the embodiments described in detail below. However, the present invention is not limited to the embodiments disclosed below, but can also be implemented in various different forms. The present embodiments are provided only to fully disclose the present invention and fully inform the scope of the invention to those with common knowledge in the technical field to which the present invention belongs. The present invention is only defined by the scope of the patent application. Throughout the specification, the same reference symbols represent the same components.

At this point, it should be understood that the blocks of the processing flow chart and the combination of the flow chart can be implemented by computer program instructions. Such computer program instructions can be loaded on a processor of a general-purpose computer, a special-purpose computer or other programmable data processing device, so that such instructions executed by the processor of the computer or other programmable data processing device will produce a method for implementing the functions described in the blocks of the flow chart. In order to implement the functions in a specific manner, such computer program instructions can be stored in a computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing device, and the instructions stored in the computer-usable or computer-readable memory can also produce a manufactured item containing an instruction method for implementing the functions described in the blocks of the flow chart. Computer program instructions may also be loaded onto a computer or other programmable data processing device, thereby executing a series of action steps on the computer or other programmable data processing device to generate a process executed by the computer, and the instructions executed by the computer or other programmable data processing device may also provide steps for executing the functions described in the blocks of the flowchart.

Furthermore, each block may represent a module, a fragment, or a portion of code that includes one or more executable instructions for executing a specific logical function. Furthermore, in some alternative embodiments, the functions mentioned in the blocks may not be generated in sequence. For example, two blocks represented in succession may be executed simultaneously or in reverse order depending on the corresponding functions.

Figure 1 is a schematic diagram showing a system for processing item return information in an embodiment.

According to various embodiments, the system for processing item return information includes an electronic device 110 and a device 120 of the first delivery person. The system for processing item return information of one embodiment may further include at least one of a user's device 130 and a device 140 of a staff member of an item recycling center. The system for processing item return information of one embodiment may further include: an electronic device 110, a device 120 of the first delivery person, a user device 130, a device 140 of a staff member of an item recycling center, and a network that supports the transmission and reception of information between at least a portion of the external devices.

The electronic device 110 of the system for processing item return information, the device 120 of the first delivery person, the user device 130, and the device 140 of the staff of the item recycling center may include a transceiver, a memory, and a processor. In addition, the electronic device 110, the device 120 of the first delivery person, the user device 130, and the device 140 of the staff of the item recycling center respectively refer to units that process at least one function or action, which can be realized by hardware or software, or a combination of hardware and software.

On the other hand, throughout the embodiment, the electronic device 110, the first delivery person's device 120, the user device 130, and the device 140 of the staff of the item recycling center are mentioned as separate devices and servers, but this may be a logically separate structure, which may be realized by separating functions from one device or server. For example, the electronic device 110 may include the first delivery person's device 120, or may be combined with the first delivery person's device 120 to form a whole. However, in this case, a series of methods for processing item return information implemented by sending and receiving data between the electronic device 110, the first delivery person's device 120, the user device 130, and the device 140 of the staff of the item recycling center may be implemented similarly. For example, in the case of a device that includes the first delivery person's device 120 or is combined with the first delivery person's device 120 to form an integrated device, communication with the first delivery person's device 120 can be understood as a process equivalent to exchanging data between its components within the device (for example, with the processor of the device).

According to one embodiment, the electronic device 110, the first delivery person's device 120, the user device 130, and the device 140 of the staff of the item recycling center may include a plurality of computer systems or computer software implemented by a network server. For example, at least a portion of the electronic device 110, the first delivery person's device 120, the user device 130, and the device 140 of the staff of the item recycling center may refer to a computer system and computer software that can communicate with other network servers through a computer network such as an intranet or the Internet, accept a request for executing an operation, and provide an execution result of the operation. In addition, at least a portion of the electronic device 110, the first deliveryman's device 120, the user device 130, and the device 140 of the staff of the item recycling center can be understood as a broad concept, including a series of applications that can be operated on the network server and various databases built internally. For example, at least a portion of the electronic device 110, the first deliveryman's device 120, the user device 130, and the device 140 of the staff of the item recycling center can be implemented using various network server programs provided according to operating systems such as disk operating system (DOS), Windows operating system (Windows), Linux operating system (Linux), UNIX operating system (UNIX) or Mac operating system (MacOS).

The electronic device 110 may be a device that generates various information and provides it to other servers and devices, including a computer device, a mobile communication terminal, and a server. For example, the electronic device 110 may obtain return request information of an item from a user and transmit a collection request including the item information to a delivery person.

More specifically, the electronic device 110 obtains information about a return request for the first item and confirms whether the first item is included in the set item set. The information about the return request for the first item may be received from the user's device 130, but is not limited thereto. The set item set may include one or more items whose value exceeds the first critical value, but is not limited thereto.

When the first item is included in the set item collection, the electronic device 110 transmits a collection request including information of the first item to the device 120 of the first delivery person, and the first delivery person is included in the first group corresponding to the set item collection. The first group may be a group including more than one delivery person, or a group including more than one delivery person's device, or both.

According to one embodiment, the electronic device 110 may also transmit an acceptance request for the first item to the device 120 of the first delivery person. In addition, the electronic device 110 may receive an acceptance result of the first item from the device 120 of the first delivery person, and may determine whether to return the first item based on the acceptance result.

The first deliveryman's device 120 can be a device used by the first deliveryman to perform delivery-related business, including a computer device, a mobile communication terminal, and a server. The first deliveryman's device 120 can send and receive various information with other devices such as the electronic device 110, the user's device 130, and the device 140 of the staff of the item recycling center through the network. The first deliveryman's device 120 can be used not only for delivery business, but also for return business (including item collection business and item acceptance business, etc.) and other businesses related to collection and delivery. For example, the first deliveryman's device 120 receives a collection request for the first item from the electronic device 110, etc., generates a user interface including information for collection of the first item based on the collection request, and can display the generated interface. Therefore, the first delivery person can receive the collection request of the first item and obtain relevant information. In addition, the first delivery person's device 120 can play various roles so that the first delivery person can perform delivery-related business, such as receiving the acceptance request of the first item from the electronic device 110 and providing it to the first delivery person, or receiving the acceptance result from the first delivery person and providing it to the electronic device 110, or receiving the transportation request of the first item from the electronic device 110 to the item recycling center and providing it to the first delivery person, etc.

The user's device 130 may be a device for the user to purchase items through the e-commerce website, including a computer device, a mobile communication terminal, and a server. The user's device 130 may be a terminal operated and managed by the user, and may be a terminal used to implement a series of return processes. The user's device 130 may send and receive various information with other devices such as the electronic device 110 and the first delivery person's device 120 through the network. For example, the user's device 130 may be used to input the user's return request and transmit the return request information to the electronic device 110. In addition, the user's device 130 can play various roles so that the user can request a return or confirm the progress of the return, such as receiving the inspection result information of the return object item from the first delivery person's device 120 and providing it to the user.

The device 140 of the staff of the item recycling center can be a device used by the staff of the item recycling center to make judgments related to item processing, including a computer device, a mobile communication terminal, and a server. The device 140 of the staff of the item recycling center can send and receive various information between the electronic device 110 and other devices such as the first delivery person's device 120 through the network. For example, the device 140 of the staff of the item recycling center can play the following various roles so that the staff of the item recycling center can perform business related to item processing, such as receiving information including the judgment result of the first item from the staff of the item recycling center and providing it to the electronic device 110, etc., or receiving the processing instructions of the first item from the electronic device 110, etc. and providing it to the staff of the item recycling center, etc.

In this regard, a recycling center may include various types of locations where items are processed for final processing following a return request.

According to various embodiments, a series of actions related to the information processing method can be implemented by a single physical device, or by a plurality of physical devices in an organic combination. For example, a part of the components included in the system for processing item return information can be implemented by a certain physical device, and the rest can be implemented by other physical devices. For example, a certain physical device can be implemented as a part of the electronic device 110, and other physical devices can also be implemented as a part of the first delivery person's device 120 or a part of other external devices. Depending on the circumstances, the various components included in the system for processing item return information are separately distributed on different physical devices, and the distributed components can also be implemented in the following manner: organically combined to implement the functions and actions of the system for processing item return information. For example, the electronic device 110 in this specification includes at least one sub-device, and a portion of the actions recorded to be performed by the electronic device 110 is performed by the first sub-device, while another portion of the actions can also be performed by the second sub-device.

Figure 2 is a flow chart of an operation of a method for processing return information of an electronic device in a system for processing item return information in an embodiment.

Referring to FIG. 2 , the electronic device 110 of an embodiment obtains information 201 of a return request for the first item. As described above, the information of the return request for the first item is received from the user's device 130, but is not limited thereto.

According to one embodiment, the electronic device 110 can receive feedback information from the user of the first item and determine whether to return the first item based on the feedback information. In this case, according to the embodiment, even if the first item is determined to be returned, the information of the return request of the first item can only be obtained when the user finally approves it.

The electronic device 110 confirms whether the first item is included in the set item set 202. According to one embodiment, the set item set may include at least one item whose value exceeds the first critical value. However, this is only an example, and the set item set may be set according to various embodiments, such as easily damaged items, items that are easily exchanged for cash, and items that the electronic device 110 has identified as defective, etc.

In the following, for the sake of convenience, items with a value exceeding the first critical value are referred to as high-value items (HVI), and the focus is on the implementation of the set of items including high-value items. However, this is for illustrative purposes only, and the set of items may include other items in addition to high-value items. It is difficult to quantify the value of high-value items except for items exceeding the first critical value, but it can be understood to include valuable items or items belonging to high-end electronic products, etc.

When the first item is included in the set item collection, the electronic device 110 transmits a collection request 203 including information of the first item to the device 120 of the first delivery person, and the first delivery person is included in the first group corresponding to the set item collection. The first group may be a group including more than one delivery person, or a group including more than one delivery person's device, or both. In the following, for the sake of convenience, an embodiment in which the first group includes more than one delivery person is described, but this description can also be applied to the case in which the first group includes more than one delivery person's device.

According to one embodiment, one or more couriers included in the first group may be couriers with a business proficiency level above the set level. This can minimize business errors or mistakes that may occur when performing the return business of the first item belonging to the set item set.

According to one embodiment, one or more couriers included in the first group may be couriers hired in connection with the delivery service provided by the electronic device 110. In this regard, "hired couriers" do not refer to those who perform business as freelancers, but rather refer to couriers who are formally hired in connection with the delivery service, but are not limited thereto. Thus, business errors or business mistakes that may occur when performing the return business of the first item belonging to the set of items can be minimized, and accidents that may occur when performing the return business (for example, the theft of items by couriers, etc.) can also be minimized.

According to one embodiment, the electronic device 110 can also determine one or more couriers included in the first group, and more detailed contents related thereto are described as follows.

According to one embodiment, the electronic device 110 can obtain the first position information of the first item to be collected and include it in the collection request. At the same time, the electronic device 110 of one embodiment can determine whether there are more items corresponding to the first position information and to be collected. When there are more second items corresponding to the first position information and to be collected, a collection request including information of the second item can be transmitted. In this case, the second item may not be included in the set of items. This is to prevent the following business efficiency from being low. Even if it is not included in the set of items, multiple items in mutually corresponding positions are not collected by one delivery person, but are collected by multiple delivery persons in sequence, which may reduce the overall business efficiency.

However, in this case, if the workload assigned to the first delivery person is already very heavy, or the volume or weight of the second item exceeds a certain standard, the return processing requires considerable labor, etc., and for exceptional circumstances, the first delivery person may not be requested to collect the second item. Alternatively, the electronic device 110 may inform the first delivery person that the second item is a collection target item at a location corresponding to the first item, but the first delivery person may also decide whether to collect it.

Furthermore, the scope of "items to be collected corresponding to the first location information" may vary depending on the implementation. For example, in the case of items located in the same building of the same apartment complex (e.g., AA Apartment Building 101), in the case of items located in the same floor of the same building (e.g., AA Apartment Building 101, Floor 12), in the case of items with the same number of consecutive households (e.g., AA Apartment Building 101, No. 1201), various settings can be made. According to the implementation, the scope can also be flexibly adjusted according to the number of return business.

According to one embodiment, the collection request transmitted by the electronic device 110 may include a return reason corresponding to the first item. The first delivery person may inspect and accept the first item based on the return reason included in the collection request. For example, the first delivery person verifies the return reason, and the inspection result received from the first delivery person's device 120 may include the result of determining the return reason corresponding to the first item, and more detailed contents related thereto are described below.

Based on the collection request transmitted by the electronic device 110, a user interface including information for collection of the first item may be displayed on the device 120 of the first delivery person. When the first item is included in the set item collection, more details related to the user interface displayed on the device 120 of the first delivery person will be described with reference to FIG. 5.

According to one embodiment, the electronic device 110 may transmit a request for acceptance of the first item to the device of the first delivery person. According to the embodiment, the acceptance request may be transmitted separately from the collection request, or the acceptance request and the collection request may be transmitted as a combined request.

According to the embodiment, the electronic device 110 can also determine whether to transmit the acceptance request of the first item to the device 120 of the first delivery person based on the return reason corresponding to the first item. For example, when the user claims that the item has not arrived or that the empty box has arrived at the beginning, the acceptance request of the first item may not be transmitted to the device 120 of the first delivery person, and the first item may be immediately transported to the item recycling center without the acceptance of the first delivery person. Therefore, in the case of a return request where the necessity of individual acceptance of the item is low, the on-site item acceptance process can be omitted, thereby improving business efficiency.

On the other hand, in this case, additional plans can be formulated to restrict users' intentional abuse, such as centralized control of users who often have abnormal purchasing patterns or return products too frequently.

According to one embodiment, the electronic device 110 may also determine one or more delivery personnel included in the first group. Specifically, the electronic device 110 may obtain information about one or more return requests received within a set time period (e.g., within the past 24 hours or the previous working day), and may identify a return request for an item included in a set item set among the one or more return requests. In this regard, identifying the return request may include determining the quantity of items included in the set item set among the items in the return request.

Thereafter, the electronic device 110 may determine one or more couriers included in the first group based on the result of identifying the return request. This may include a situation where one or more couriers are specifically specified, or a situation where the number of couriers included in the first group is specified, and more than one couriers may be determined according to various methods. Thus, the electronic device 110 may flexibly set the first group based on the load of return business that needs to be processed.

For example, the electronic device 110 may set the first group by specifying the number of couriers included in the first group for the items included in the set item set within the previous 24 hours. For example, when the number of accepted return requests is less than 100 pieces, the first group should include 1 couriers; when the number of accepted return requests is between 100 and 200 pieces, the first group should include 2 couriers; when the number of accepted return requests is between 200 and 300 pieces, the first group should include 3 couriers; when the number of accepted return requests is more than 300 pieces, the first group should include 4 couriers.

On the other hand, according to the embodiment, the electronic device 110 can obtain the item collection location information corresponding to the identified return request, and can also determine the movement path of one or more couriers included in the first group based on the obtained location information. In this regard, due to the characteristics of the return business with low business density, multiple subroutes (subroutes: route information roughly set in order to effectively implement the delivery business) of each couriers can be used, but the present invention is not limited to this. On the other hand, when the electronic device 110 determines the movement path of one or more couriers, the electronic device 110 can display the determined movement path on the user interface described below. However, in this case, the first delivery person may not be constrained by the moving path determined by the electronic device 110 and may determine the moving path for business processing based on autonomous judgment.

According to one embodiment, the electronic device 110 may not transmit an acceptance request for an item that is not included in the set item set. However, this is exemplary, and the scope of the present invention is not limited to the embodiment of transmitting an acceptance request for an item included in the set item set.

The electronic device 110 may receive the inspection result of the first item from the device 120 of the first delivery person. In this case, it may be determined whether to return the first item based on the inspection result received from the device 120 of the first delivery person. In this regard, according to one embodiment, the inspection result may include the result of determining the return reason corresponding to the first item, and based on the result of determining the return reason, it may be determined whether to return the first item. The return reason may include the reason entered by the first delivery person and the reason entered by the user, etc.

FIG5 shows an example of a user interface including information for collecting the first item. Referring further to FIG5, the user interface 510 displayed on the first delivery person's device 120 may include basic information for collecting services, such as user information, item collection location information (e.g., the first location information mentioned above), and user contact information, and may further include information 511 notifying that acceptance is required. In this case, the information 511 notifying that acceptance is required may correspond to the acceptance request transmitted by the electronic device 110.

In addition, the user interface 510 displayed on the device 120 of the first delivery person may further include a portion where the acceptance result can be input. According to an example, it may include buttons such as "Not collected" and "Complete collection", but is not limited to this. In relation to this example, when the first delivery person inputs "Complete collection", it can be understood that the first delivery person determines that there is no problem with the acceptance result, and when "Not collected", it can be understood that the first delivery person determines that there is a problem with the acceptance result, but the present invention is not limited to these examples.

For example, it can be determined whether the first delivery person has received the first item and whether there is a problem with the acceptance result of the first item. When the first delivery person inputs "not collected", an interface 520 for inputting the reason for not collecting can be further displayed. When the first delivery person inputs "completed collection", an interface 530 for inputting the reason for completed collection can be further displayed. In this case, at least a part of the reason for not collecting or the reason for completed collection can reflect the result of the item acceptance. For example, in the reason for not collecting, "[high-priced] goods are inconsistent" means that the item requested by the customer to be returned is inconsistent with the item placed at the collection location, which is equivalent to the situation that the acceptance result of the first item is not suitable for return. On the contrary, "no return" can mean that the first item does not exist at the item collection location, which is equivalent to the situation that the first item itself has not been accepted. That is, the reasons that the delivery person can enter include not only the inspection result of the first item, but also various reasons such as the reason why the inspection was not carried out ("insufficient time", "already collected", etc.), or the reason why the inspection is not required.

In addition, the acceptance result of an embodiment may include the result of determining the return reason corresponding to the first item, and determine whether to perform the return processing of the first item based on the result of determining the return reason. For example, "product inconsistency" of drawing number 530 may refer to the situation where the return reason corresponding to the first item is confirmed to be product inconsistency. That is, "product inconsistency" of drawing number 530 may refer to the confirmation that item B is delivered to the user instead of item A originally ordered by the user, and item B is taken back, including the result of determining that there is no problem with the return reason being "product inconsistency".

Similarly, the reasons such as "partial return" or "empty box" in drawing number 530 may also mean that the return reason has been verified and judged to be ok. Alternatively, according to the embodiment, one or more return reasons in drawing number 530 may include a situation where the first delivery person confirms that there is a specific return reason and collects the items even if it is different from the return reason initially claimed by (users, etc.), for example, the customer claims "product inconsistency", but the first delivery person finds after on-site confirmation that although the product is not inconsistent, the customer initially received an empty box. In short, when there is a return reason, the first delivery person can enter the "empty box" reason and collect the items to handle the return.

However, the above-mentioned embodiment is only one example. According to the embodiment, among the reasons of drawing number 530, only "product consistency" is when there is no problem in the verification result of the return reason, and the verification results of the other return reasons have problems, which can correspond to the situation that the items must be collected despite this. For example, when there is a problem with the verification result of the return reason and the user is tried but failed to contact, the first delivery person can select the reason for which the verification result of the return reason shows a problem (such as "product consistency", etc.) and collect the items. For example, considering that when the first item is included in the set of items, not taking back the first item but placing it outside will lead to more negative results (such as theft or damage of the item, etc.), when the item requested for return is included in the set of items, even if there is no reason for return and it is difficult to contact the user, the process of first collecting the items can be included.

On the other hand, even when the returned item is not included in the set item collection, a user interface including information for collecting items can be displayed on the delivery person's device, an example of which is shown in FIG4. Referring to FIG4, the user interface 410 displayed on the delivery person's device includes basic information for collecting services such as user information, item collection location information, and user contact information, which is the same as the user interface 510 of FIG5, but may include information 411 notifying that no acceptance is required, or may not include other information related to acceptance. From this point of view, it may be different from the user interface 510 of FIG5.

On the other hand, when the return item is not included in the set item collection, the delivery staff will not inspect it. Therefore, in the interface 420 for entering the reason for non-return and the interface 430 for entering the reason for completed return, reasons such as "product consistency", "product inconsistency", "partial return" and "empty box" that require specific confirmation of the return item may not be displayed as options. That is, when the return target item is not included in the set item collection, only reasons other than the item itself are displayed as options: the item does not exist ("return does not exist"), the customer requested ("customer request"), the business cannot be processed due to insufficient time ("insufficient time"), the other delivery personnel have already collected it ("already collected"), the customer canceled the return request ("customer canceled return"), etc. In the case of the interface 430 for entering the reason for the completed collection, the option for entering the reason may not exist.

Returning to FIG. 2 , if the acceptance result includes information of the first type, the electronic device 110 may process the return of the first item. In this regard, the first type of information may include information notifying that the acceptance of the item has been approved, but is not limited thereto. As described in the example of FIG. 5 , it may also include a situation where there is a problem with the verification result of the return reason, but the item has been received, or a situation where the item cannot be accepted or does not need to be confirmed, etc.

According to one embodiment, the electronic device 110 may transmit a transport request to the item recycling center of the first item to the device 120 of the first delivery person for processing the return. According to the embodiment, the transport request to the item recycling center may include various information required by the first delivery person to transport the first item to the item recycling center, such as location information of the item recycling center and information on the path leading to the item recycling center, etc.

The first delivery person transports the first item to the item recycling center, and the first item can be delivered to the staff of the item recycling center. The staff of the item recycling center can make additional judgments on the first item. For example, such judgments may include judgments on the status of the first item (for example, whether the item is in a state that cannot be reused, whether it is in a state that can be resold, and whether it is in a state that can be resold after partial repair, etc.), or direct judgments on the treatment direction of the first item (for example, whether to discard the item, send it to a repair center, or resell it, etc.).

The electronic device 110 may receive information including the judgment result of the first item from the device 140 of the staff of the item recycling center. Based on the information including the judgment result of the first item, the electronic device 110 may transmit the processing instruction of the first item to the device of the staff of the item recycling center. Such processing instruction may include information on the availability of the first item, and according to an embodiment, may further include whether to refund the item amount related to the first item to the user. Furthermore, the processing instruction according to the embodiment may include its specific refund amount information, and such refund amount may be determined based on whether to refund the item amount paid by the user, whether to refund the delivery amount (or whether to refund after deducting the delivery fee), and whether to pay an additional compensation amount, etc., but is not limited thereto.

According to one embodiment, when the acceptance result includes the second type of information, the electronic device 110 may transmit information indicating an attempt to contact the user who requested the return of the first item to the device 120 of the first delivery person. The second type of information may include information notifying that the acceptance of the item is not approved, but is not limited thereto. In addition, the information indicating an attempt to contact may include information on the user's contact method, but is not limited thereto. According to an embodiment, the information indicating an attempt to contact the user includes information on the number of times set, and the first delivery person may attempt to contact the user within the range of the indicated number of times.

When contacting the user, the first delivery person may convey to the user the content related to the second type of information, which for the sake of convenience will be referred to as the reason for not approving acceptance.

As described in the example of FIG. 5 , according to one example, when there is a problem with the verification result of the return reason and the user is not contacted after an attempt, the first delivery person may temporarily take back the item. Alternatively, when the user is successfully contacted but the user disagrees with the reason for not approving the acceptance of the item (for example, the user applies for a return on the grounds that there is a problem with the item, but the first delivery person determines that there is no problem and notifies the user, but the user continues to claim that there is a problem with the item), the first delivery person may also temporarily take back the item. However, when the user cannot be contacted or the user disagrees with the reason for not approving the acceptance of the item, the first delivery person may notify the electronic device 110 and at least one of the device 140 of the staff of the item recycling center of the situation through the first delivery person's device 120. This notification behavior can be implemented by the first delivery person selecting a reason indicating that there is a problem with the return reason verification result (such as "product inconsistency" etc.) on the interface displayed on the first delivery person's device 120, as shown in the example of FIG. 5 .

FIG. 3 is a diagram for illustrating an example of a process of performing a return in a system for processing item return information in an embodiment.

Referring to FIG. 3 , in a system for processing item return information in an embodiment, a return invoice is generated after a user requests a return, so that the electronic device 110 can obtain information 301 of the return request for the first item.

The electronic device 110 confirms whether the first item is included in the set of items. According to one example, the electronic device 110 can determine whether the first item is included in the set of items by determining whether the first item is a high-value item (HVI) 302.

When the first item is a high-value item, the electronic device 110 can assign a designated worker (corresponding to the first delivery person in Figures 1 and 2) 303. The designated worker conducts inspection of the item and can collect the item if the inspection is qualified 304. The collected item is transferred to the center (corresponding to the item recycling center in Figures 1 and 2) 305 to perform a quality assessment (QA). If the quality assessment is qualified, a refund is granted. If the quality assessment is unqualified, the refund can be placed in a pending state 306.

On the other hand, when the item is not accepted, the operator can try to contact the customer (corresponding to the user in Figures 1 and 2) 307. When the user cannot be contacted, or even if the user is contacted, he/she disagrees that the return request is inappropriate, the operator can collect the item and report the fact. In this regard, the operator can also take photos of the item to record it.

Once the user is contacted and agrees that the return request is inappropriate, the operator may not accept the item and cancel the return transaction 308.

On the other hand, if the first item is not a high-value item, the item can be collected according to the general process. In this case, a refund (Collected→Refund Granted) can be approved for the collected item after the item is collected (even before QA) 309.

Figure 6 is an action flow chart of a method for an electronic device to process item return information in an embodiment.

Referring to FIG. 6 , the electronic device 110 of one embodiment obtains information 610 of a return request for the first item. The information of the return request for the first item may be received from the user's device 130 .

The electronic device 110 confirms whether the first item is included in the set item set 620. The set item set may include one or more items whose value exceeds the first critical value.

When the first item is included in the set item collection, the electronic device 110 transmits a collection request 630 including information of the first item to the device 120 of the first delivery person, the first delivery person being included in the first group corresponding to the set item collection. The first group may be a group including more than one delivery person, or a group including more than one delivery person's device.

According to one embodiment, the electronic device 110 may also transmit a request for acceptance of the first item to the device 120 of the first delivery person. In this case, the electronic device 110 may receive the acceptance result of the first item from the device 120 of the first delivery person, and may determine whether to return the first item based on the acceptance result.

FIG. 7 is an example diagram of the structure of an electronic device for processing item return information in an embodiment.

Referring to FIG. 7 , the electronic device 110 includes a transceiver 710, a processor 720, and a memory 730. The electronic device 110 can be connected to the electronic device 110 and other external devices via the transceiver 710 to exchange data.

The processor 720 may include at least one device described according to FIGS. 1 to 6 , or may implement at least one method described according to FIGS. 1 to 6 . The memory 730 may store information for implementing at least one method described according to FIGS. 1 to 6 . The memory 730 may be a volatile memory or a non-volatile memory.

The processor 720 can execute a program and control the electronic device 110 to provide information. The code of the program executed by the processor 720 can be stored in the memory 730.

Furthermore, the electronic device 110 of one embodiment may further include an interface that can provide information to the user.

On the other hand, this specification and drawings disclose preferred embodiments of the present invention. Although specific terms are used, they are only used in a general sense to facilitate the description of the technical content of the present invention and to help understand the invention, and are not intended to limit the scope of the present invention. For those who have common sense in the technical field to which the present invention belongs, it is clear that in addition to the embodiments disclosed here, other variations can also be implemented based on the technical ideas of the present invention.

The electronic device or terminal of the above embodiment may include: a processor, a memory for storing and executing program data, a permanent storage such as a disk drive, a communication port for communicating with an external device, a user interface device such as a touch panel, a key, or a button, etc. The computer-readable code or program command executed on the above processor by the method implemented by the software module or algorithm may be stored on a computer-readable recording medium. Here, as computer-readable recording media, there are magnetic storage media (e.g., ROM (read-only memory), RAM (random-Access memory), floppy disk, hard disk, etc.) and optical reading media (e.g., CD-ROM, DVD: Digital Versatile Disc)). Computer-readable recording media are distributed in computer systems connected to the network, so that computer-readable codes can be stored and executed in a distributed manner. The media can be read by the computer, stored in the memory, and executed in the processor.

The present embodiment may be represented by a functional block structure and various processing steps. Such functional blocks may be implemented by different amounts of hardware and/or software components that perform specific functions. For example, the embodiment may be implemented by an integrated circuit structure that can perform various functions such as memory, processing, logic, look-up tables, etc., controlled by one or more microprocessors or other control devices. The components may be executed by software programs or software components. Similarly, the present embodiment includes algorithms implemented by a combination of data structures, programs, routines, or other programs, and thus may be implemented by programming or scripting languages such as C, C++, Java, assemblers, Python, etc. In terms of functionality, it can be implemented by algorithms executed in one or more processors. In addition, this embodiment can use prior art to perform electronic environment settings, signal processing and/or data processing. Terms such as "mechanism", "component", "mechanism", and "structure" can be used widely and are not limited to mechanical and physical structures. The above terms can be associated with processors and include the meaning of a series of processes (routines) of software.

The above embodiment is only one example, and other embodiments may be implemented within the scope of the invention application described below.

110: Electronic devices

120: Device of the first delivery person

130: User's device

201: Information on return request for item 1

202: Confirm whether item 1 is included in the set item collection

203: Request to collect information including item 1

Claims (11)

A method for processing item return information, which processes item return information in an electronic device, comprising the following steps: obtaining information of a return request for a first item by a processor of the electronic device; confirming by the processor whether the first item is included in a set of items; and when the first item is included in the set of items, transmitting a collection request including information of the first item and an acceptance request for the first item to a device of a first delivery person by a transceiver of the electronic device connected to the processor, the first delivery person being included in a first group corresponding to the set of items; transmitting by the transceiver a collection request including information of the first item and an acceptance request for the first item from the first delivery person to a device of a first delivery person; The device receives the acceptance result of the first item; and based on the acceptance result, the processor determines whether to return the first item; and when the first item is included in the set item set, the processor transmits a collection request including information of the first item to the device of the second delivery person, wherein the set item set includes at least one item with a value exceeding the first critical value, and at least one delivery person included in the first group has a business proficiency above the set level, and when the first item is not included in the set item set, the transceiver does not transmit the acceptance request of the first item to the device of the second delivery person. A method for processing item return information as in claim 1, wherein based on the collection request, a user interface for collecting information of the first item is displayed on the device of the first delivery person. The method for processing item return information as in claim 1, wherein the above acceptance result includes the result obtained by determining the return reason corresponding to the above item 1. The method for processing item return information as in claim 1, wherein determining whether to process the return of the first item includes: if the acceptance result includes information of the first type, processing the return of the first item by the processor; the return processing step includes the following steps: transmitting a request to transport the first item to the item recycling center to the device of the first delivery person by the transceiver; receiving information including the judgment result of the first item from the device of the staff of the item recycling center by the transceiver; and transmitting the processing instruction of the first item to the device of the staff of the item recycling center by the transceiver based on the information including the judgment result. A method for processing item return information as in claim 1, wherein determining whether to process the return of the first item includes: when the acceptance result includes information of the second type, transmitting information indicating an attempt to contact the user requesting the return of the first item to the device of the first delivery person within a set number of times by the transceiver. As in the method for processing item return information of claim 1, the collection request transmission step includes: obtaining the first location information of the first item collected by the processor; and determining whether there is an item to be collected corresponding to the first location information by the processor; if there is a second item to be collected corresponding to the first location information, the collection request further includes information of the second item. The method for processing item return information as in claim 1 further includes the following steps: obtaining information of one or more return requests received within a set time period by the processor; identifying, among the one or more return requests, return requests for items included in the set item set by the processor; and determining, based on the result of identifying the return request, one or more delivery personnel included in the first group by the processor. The method for processing item return information as in claim 7 further includes the following steps: obtaining item collection location information corresponding to the identified return request by the processor; and determining the movement path of one or more delivery personnel included in the first group based on the location information by the processor. A method for processing item return information as in claim 1, wherein one or more couriers included in the above-mentioned group 1 are couriers hired in connection with the delivery service provided by the above-mentioned electronic device. A computer-readable non-transitory recording medium that records a program for executing the method of claim 1 in a computer. An electronic device for processing information of item returns, comprising a transceiver, a memory for storing commands, and a processor, wherein the processor is as follows: connected to the transceiver and the memory, obtaining information of a return request for a first item, confirming whether the first item is included in a set of items, and when the first item is included in the set of items, transmitting a collection request including information of the first item and an acceptance request for the first item to a device of a first delivery person, the first delivery person being included in a first group corresponding to the set of items, receiving the first item from the device of the first delivery person, The acceptance result of the product; and based on the acceptance result, determine whether to return the first item; and when the first item is included in the set of the above-mentioned item collection, transmit a collection request including information of the first item to the device of the second delivery person, wherein the set of the above-mentioned item collection includes one or more items with a value exceeding the first critical value, and one or more delivery persons included in the first group have a business proficiency above the set level, and When the first item is not included in the set of the above-mentioned item collection, the transceiver does not transmit the acceptance request of the first item to the device of the second delivery person.