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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2360 Products for "customer" with 2 filters applied:

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  • 1
    MapBusinessOnline

    MapBusinessOnline

    MapBusinessOnline.com

    MapBusinessOnline.com (MBO) is the perfect alternative to MapPoint. Our ex-MapPoint customers tell us that MapBusinessOnline is easy-to-use because it is very similar to MapPoint. MapBusinessOnline features updated maps and associated data, and world-class technical support while avoiding the complexity of traditional GIS. MapBusinessOnline.com is a Cloud-based mapping service providing business mapping capabilities since 2010.
    Starting Price: $25 per month
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  • 2
    Emercury

    Emercury

    Emercury

    ...Setting up a broadcast message to reach your subscribers couldn’t be easier. Easy to use an HTML editor or Drag and Drop Template Editor. Send personalized messages so each message is personalized to your customer. Segment your audience based on engagement metrics so you are communicating with your most active subscribers.
    Starting Price: $19.00/month/user
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  • 3
    Opportunity SalesPro

    Opportunity SalesPro

    SalesPro Leads

    ...We take great pride in making a significant contribution to your success! Our carefully cultivated and constantly changing dynamic database lets us filter only the highest quality sales leads that meet your custom requirements, as well as sales leads in your specific target market.
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  • 4
    Movable Ink

    Movable Ink

    Movable Ink

    ...Our content easily connects to relevant data no matter where it lives, updates based upon a recipient's recent interactions, and is auto-generated by the platform at scale. With Movable Ink, marketers can finally put an end to the content bottleneck and never again fall short of meeting their customer’s evolving expectations. Content is modularized so apps created in one channel are easily reusable in other channels. Content modules can be automated for use in email, mobile, augmented reality, and anywhere there are pixels in front of a customer's eyes. Easily connect to relevant data no matter where it lives. Activate your content with personalized information, like pricing and inventory, offers, and loyalty reward balances.
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  • 5
    PayKickstart

    PayKickstart

    PayKickstart

    PayKickstart is the most complete checkout, recurring billing, affiliate management and retention solution in the market with global capabilities. It's like an extension of your accounting, product/dev, and marketing teams. Track and manage recurring billing throughout the customer lifecycle. Automate everything from simple subscriptions to complex usage and event-based billing models. Plug revenue leaks and minimize churn with a suite of advanced dunning and revenue recovery tools. Protect your customers and their data with enterprise-grade security and compliance standards.
    Starting Price: $29 per month
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  • 6
    SAN SFE

    SAN SFE

    SANeForce

    ...This is to make the field force more effective and quality time with Customer and instant information about the business.
    Starting Price: $7 per user per month
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  • 7
    Raydiant

    Raydiant

    Raydiant

    The Raydiant Experience Platform empowers organizations of all sizes deliver a unique, and memorable experience for their customers and employees to enjoy. Our easy-to-use, plug-and-play, cloud-based solution allows our customers to create, manage, and scale experiences across one to thousands of locations anytime, anywhere. Choose from an array of options from plug-and-play digital signage, or interactive kiosk solutions-- to our video conference enabled Virtual Agent for brick-and-mortar locations, and SecondScreen for the workplace! ...
    Starting Price: $0 per month
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  • 8
    Faraday

    Faraday

    Faraday

    ...Rich consumer data, proven algorithms, turnkey integrations — it’s all built in and ready to power your growth in 6-8 weeks. Prioritize, personalize, and optimize every interaction. Expand your reach and focus your ad spend on the right people. With Reach, you can build custom lookalike audiences from over 290MM U.S. consumers and target them across any channel, online and offline. We do one thing: AI for the B2C customer lifecycle, and we’ve been the market leader for 5+ years. We’re connected to 260+ systems, optimizing your work with AI wherever you spend your day. We practice data non-proliferation. ...
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  • 9
    Shoelace

    Shoelace

    Shoelace

    Shoelace helps the fastest-growing brands implement unforgettable Customer Journey Marketing - Ads that drive more sales and create happier audiences. Supercharge your ads with Experts at your fingertips, Get deeper insights on your ads & audience, Enthral your audience with Journey Marketing, and use the marketers guide to the DTC Brand's Guide to Powerful Retention. You’re required to be everywhere and know everything about paid search, paid social, email, SMS, influencer marketing, site-optimization, creative, attribution models, and data analysis, all while running the rest of your business. ...
    Starting Price: $249 per month
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  • 10
    Voiso

    Voiso

    Voiso

    Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.
    Starting Price: $49 per user per month
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  • 11
    Scribble Maps

    Scribble Maps

    52 Stairs Studio

    Our basic service is completely free and allows you to create custom maps, widgets, and images. Share your custom maps with friends or publish them to your website/blog. Scribble Maps Pro gives you more control over your map data. Pro includes advanced editing tools, formats, and security options. Our API lets you integrate Scribble Maps directly into your application. Where you need map authoring, annotation, or sophisticated interactivity our API can help.
    Starting Price: $168 per year per user
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  • 12
    Hello Bar

    Hello Bar

    Hello Bar

    Convert visitors into customers with Hello Bar. Want to control site elements across a lot of sites with ease? We have built a way to make this really easy. Congrats on having such high traffic! We are happy to set up a custom plan to help you get the most out of Hello Bar. We love supporting agencies! We can help you get all of your clients set up on Hello Bar minus the hassle.
    Starting Price: $29 per month
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  • 13
    NeoDove

    NeoDove

    Vyapar

    ...The platform supports over 1,000 integrations, enabling seamless connections with popular services like WhatsApp, Facebook, and Zapier without any coding. NeoDove’s multichannel engagement includes SMS and WhatsApp automation with customizable scripts and templates to enhance customer communication. Trusted by over 40,000 users across industries, NeoDove helps businesses reduce lead leakage and scale effortlessly without capital investment. With dedicated customer support and easy setup, it’s a smart solution for businesses looking to streamline their telecalling efforts.
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  • 14
    Geopointe

    Geopointe

    Geopointe

    Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. See For Yourself, Mapping made simple – Real Simple. Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. Who is Geopointe for? SALES: Schedule trips and optimize routes; Check-in and log meetings notes; Fill in meeting cancellations. ...
    1 Rating
    Starting Price: $45 per user per month
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  • 15
    Saleswise

    Saleswise

    Saleswise

    ...However, these contacts are rarely captured comprehensively. Instead, they’re locked away in individual inboxes and calendars. SalesWise aggregates the many-to-many relationship and provides a 360-degree view of customer interactions to drive collaboration across teams. SalesWise automatically connects to Salesforce and email environments ensuring seamless customer hand-offs. No matter how your team or your customer changes, all your data is neatly and instantly accessible for those who need it most. Deliver key relationship data access to the rest of the enterprise to keep your team productive and focused. ...
    Starting Price: $500 per month
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  • 16
    VisitEye

    VisitEye

    VisitBasis

    Field activity management software for businesses with outside sales reps, merchandisers, or retail auditors. Track your field reps customer visits through an app on their smartphones. View reps GPS positions and know the time they check-in at each location. Plan and optimize your customer rounds to save time. Record your mileage and business expenses. Take and share photos and notes during your visits. Reduce or even eliminate off-hours reporting. Track your field sales reps and see when they check-in at each location. ...
    Starting Price: $15 per user per month
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  • 17
    LexisNexis Corporate Affiliations
    ...Pull historical company content to track trends. Download biographical content to research individuals. Pitch to public and private companies on the same family tree as your existing customers. Use our corporate relationship content to enhance your conflict of interest process. Locate parent companies of customers who may have overdue bills. Keep up-to-date on personnel changes, such as executive moves, using your own customized settings. Select alert criteria by company, or any combination of industry, job title, sales/revenue range, or region/location.
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  • 18
    LexisNexis Prospect Portfolio
    ...In addition to CRM integration, LexisNexis Prospect Portfolio enables sales teams to quickly create prospecting lists of companies or individuals based on specific criteria—such as zip code or industry classification. Set up customized alerts to stay informed about prospects and customers of interest with news from over 26,000 international, national and regional sources. Add sales triggers to news searches to help you find the right prospects at the right time. Generate customized reports including full cite lists of results, and print only those cited documents that are most relevant.
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  • 19
    SmartSales
    ...They get their orders signed on paper documents that need to be manually re-encoded in the CRM afterward. They sometimes show outdated marketing documents to their customers. Then SmartSales is what you need!
    Starting Price: $59 per user per month
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  • 20
    RenderDraw

    RenderDraw

    RenderDraw

    ...With a low lift, convention based, initial set up we bring 3D to your workflows in no time. Our admin-friendly design allows for unlimited use of the license for creative custom solutions. Our goal is to leverage and reuse your 3D drawings where they exist and relate them to Salesforce objects and processes. We bring your 3D models to existing CRM workflows, apps and extend to new custom solutions to further enhance your relationship with your customers. Enable service teams to become product experts. Explode 3D models and kick off a workflow to re-order a part in seconds.
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  • 21
    Canvass

    Canvass

    Canvass

    True visibility for sales reps and sales managers from the first customer interaction to installation. Canvass keeps the sales rep from having to dive into the CRM while giving them and sales managers complete visibility into deal flow and the metrics behind it to help drive more productive sales teams. Coach is a mobile sales training and team collaboration tool that keeps your distributed teams connected and performing with decentralized training and communication.
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  • 22
    Solo

    Solo

    Solo

    ...Speed and accuracy are our focus, allowing your sales reps to request and receive a proposal in minutes while in the customer’s home. Finally, our full-service design team will create a professional proposal template catered to your branding and sales needs.
    1 Rating
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  • 23
    ICE

    ICE

    Ice Edge

    ...ICE also handles conflicts and error reduction. Any view in ICE instantly reflects changes while you continue to tweak and customize products. Start a floor plan in CAD, create a custom object in SketchUp or do some simple clean-up in Revit. Whatever the task, you're not limited with the power of ICE. Access the SketchUp 3D Warehouse and import assets straight from their library.
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  • 24
    Infofree

    Infofree

    Infofree

    Unlimited sales leads, mailing lists, business profiles, person search & CRM. Only $99/month, just one new customer will pay for the entire annual cost! Infofree helps users find new leads. Grow your business with access to unlimited sales leads, business profiles, people search, and a free CRM. We're helping entrepreneurs, salespeople, and marketers reach their sales and customer goals daily. Unlimited sales leads, business profiles on 14 million businesses, person search on 200 million people, contact manager. ...
    Starting Price: $99 per month
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  • 25
    Data Axle USA

    Data Axle USA

    Data Axle

    ...We offer great prospecting lists that meet any requirement you have and so much more. Granting you access to powerful data and a suite of marketing tools, Data Axle USA is designed to help you find, manage, and care for your customers as you grow your business. Build your business listing using search selects including type, geographic area, square feet, title of executive, and more. From new businesses to small business owners and everything in between, you can customize a list to your exact needs. Catch the attention of customers and prospects quickly. With Data Axle USA, you can target, design, deliver, and even track results for your campaign.
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  • 26
    iFOLIO

    iFOLIO

    iFOLIO

    ...Exceed pipeline and revenue goals, and meet buyer expectations faster, with better engagement. Deliver engaging, on-brand info in a couple of clicks. Update the same link easily or clone & customize. Share rich content 1-to-1 or to masses with personalized visual campaigns. Know who’s viewed your link, when, for how long, and exactly what they were looking at to prioritize leads with industry leading sales intelligence. Personalize a link or get a custom url for a website. Your link can be public, private, or password protected. ...
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  • 27
    MedicoReach

    MedicoReach

    MedicoReach

    ...A product of extensive research and analysis, our highly reliable and efficient marketing data helps you target healthcare executives and other professionals from the industry. It is indeed essential for you to be there where your customers are. MedicoReach’s healthcare marketing data offers you multiple channel to reach your targeted customers, helping you increase customer engagement and build trustworthy relationships. Failing to get noticed or heard? Get in touch with a healthcare professional including doctor emails, nurses, specialists and administrators, hospitals, medical practices, clinics, mental health facilities, nursing homes and home health care agencies across the globe. ...
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  • 28
    ViiBE

    ViiBE

    Viirtue

    ...Viirtue now offers included data migrations from select platforms. Viirtue’s cloud-based PBX and VoIP phone solutions have already changed the way thousands of end-users communicate, both for themselves and their customers. As a White Label Partner, you can offer these solutions to other organizations in your network, while we continue to build industry-leading tools for your clients.
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  • 29
    CSG Configure, Price, Quote (CPQ)
    ...Reduce the time and resources required to manage product and price changes, saving you money and getting you to market faster. Design new products and promotions based on customer demand, sales channels, timing and more. Billing Configuration Edition makes it easy to edit product portfolios so you can quickly launch and iterate on offers, reducing time to market. Product Configurator is built into ACSR, displaying the information agents need to create customer offers.
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  • 30
    Subscribe Funnels
    ...Never have to write a single line of code to start your own website. Drag and drop to realize your design. Just drag and drop to visualize your design vision and turn it to a custom-made website. Use our drag & drop editor or custom code your HTML from scratch with a live WYSIWYG editor. Take our designs and customize them to your needs. New Templates and designers added weekly. Already had something created? You can import your files into Subscribe Funnels to take advantage of our WYSIWYG editor! Our plugin library is growing every single week, or take advantage of our open API to develop your own. ...
    Starting Price: $97 per month
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