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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    MobiDB

    MobiDB

    Vitaliy Korney

    No-code automation tool to manage business, work, hobby. Design custom databases, lists, collections, catalogues for specific needs. Create databases, forms, fields in the visual designer. MobiDB Database can be used for business purposes as well as personal needs. MobiDB enables multi-user access and cloud synchronization for iOS, Android and Windows. Design database and input forms using Visual form designer. Csv import enables data exchange between MobiDB and MS Access, Filemaker, Excel...
    Starting Price: $9.99 per year
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  • 2
    Sonadier

    Sonadier

    Sonadier

    Build your own software. Create drag-and-drop forms for your business. Change them as your business grows. Use forms as building blocks, and connect them together to make smarter applications. We'll turn your forms into interactive databases that you can share, filter, and customize. Invite your team and give them group-based permissions. Build anything from a private CRM to a public survey. We'll host your data online, so you can access it from any device. Share permissions with partner...
    Starting Price: $20.00/month/user
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  • 3
    BMC AMI Data for Db2
    BMC AMI Data for Db2® Reduce data management costs by up to 65% or more. Leverage automation for world-class data management enabling 24x7 availability, greater resiliency, and the agility needed to provide a transcendent customer experience. Transform the management of your Db2 databases. Increase availability, improve performance, and ensure secure recovery of your critical data assets. Ensure highest availability so your business can run at peak performance to best serve your customers...
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  • 4
    HanDbase

    HanDbase

    DDH Software

    HanDBase is a light and fast relational database manager for mobile devices which offers data entry, searching, sorting, filtering, printing and synchronization across a wide variety of desktop computers, tablets, handheld computing devices and smartphones. With HanDBase you can keep track of almost anything. Create your own custom data based applications in minutes using HanDBase and begin tracking whatever important information you need to be more productive while on the go. Han...
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  • 5
    DBHawk

    DBHawk

    Datasparc

    Using DBHawk, our customers were able to comply with GDPR, HIPAA, SOX, GLBA, and other regulations and were able to implement SOD. Self-Service BI & Ad-Hoc Reporting Tool with feature to define Data Access Policy, Connect to multiple Data sources, Build Powerful SQL Charts and data Dashboards. DBHawk SQL editor is an advanced editor that allows users to build, edit, and run database queries with a web-based interface. DBHawk Query Builder is supported with all major databases such as Oracle...
    Starting Price: $99.00/month/user
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  • 6
    Instaclustr

    Instaclustr

    Instaclustr

    Instaclustr is the Open Source-as-a-Service company, delivering reliability at scale. We operate an automated, proven, and trusted managed environment, providing database, analytics, search, and messaging. We enable companies to focus internal development and operational resources on building cutting edge customer-facing applications. Instaclustr works with cloud providers including AWS, Heroku, Azure, IBM Cloud, and Google Cloud Platform. The company has SOC 2 certification and provides 24...
    Starting Price: $20 per node per month
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  • 7
    Fauna

    Fauna

    Fauna

    Fauna is a data API for modern applications that facilitates rich clients with serverless backends by providing a web-native interface with support for GraphQL and custom business logic, frictionless integration with the serverless ecosystem, a no compromise multi-cloud architecture you can trust and grow with and total freedom from database operations. Instantly create multiple databases in one account leveraging multi-tenancy for development or customer-facing use case. Create a distributed...
    Starting Price: Free
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  • 8
    Microsoft Access
    Create your own database apps easily in formats that serve your business best. PC only. Access is an easy-to-use tool for creating business applications, from templates or from scratch. With its rich and intuitive design tools, Access can help you create appealing and highly functional applications in a minimal amount of time. Tailor your custom apps to your business and your customers, easily editing as needed to meet evolving needs. Using Visual Basic for Applications, automate business...
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    32 Ratings
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  • 9
    Stackby

    Stackby

    Stackby

    ... or training is needed. With over 25+ unique column data types, 6 data views, powerups, an apps marketplace & ever-increasing capabilities, you can build custom no-code solutions for your teams to move work forward faster. Discover useful powerups, build custom reporting dashboards and extend your workflows with powerful building blocks for your team need to reach new milestones.
    Starting Price: $5 / per user per month
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  • 10
    Yandex Managed Service for GitLab
    A service for managing the GitLab DevOps platform on Yandex Cloud infrastructure. Each GitLab instance is hosted on a separate virtual server. There’s no need to share it with other clients. Backups are created every day, so you can be sure your data is always safe. Management, support, updates, and backups are entirely handled by Yandex Cloud. Full control over changes to the repository. Customize the process of mandatory reviews depending on the target branch and the composition of the merge...
    Starting Price: $0.012240 per GB
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  • 11
    Tarantool

    Tarantool

    Tarantool

    ... of client applications. Reduce data management costs of maintaining a large number of disparate systems that store customer identities. Increase sales by improving the speed and quality of customer recommendations for goods or services through the analysis of user behavior and user data. Improve mobile and web channel service by accelerating frontends to reduce user outflow. IT systems of large organizations operate in a closed loop of a local network, where data circulates unprotected.
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  • 12
    SQL Compliance Manager

    SQL Compliance Manager

    IDERA, an Idera, Inc. company

    ... of and reporting on sensitive data columns access and changes, and extensive customization of audit settings for databases and servers.
    Starting Price: $3,036.00 per instance
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  • 13
    SQL Diagnostic Manager for SQL Server

    SQL Diagnostic Manager for SQL Server

    IDERA, an Idera, Inc. company

    SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.
    Starting Price: $1,996 per instance
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  • 14
    Excel Database Tasks (EDT)
    Excel Database Tasks (EDT) drives down project development time and failed solutions, and pushes user efficiency and satisfaction to its maximum potential. Unlike any other Database front end, Excel Database Tasks empowers the user to safely process data sets without having to program a specialist interface. These are some examples of Custom Development Solutions that Lean have created for businesses to help them become more efficient in their business processes. We have very experienced...
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  • 15
    WebData Pro

    WebData Pro

    Webteacher Software

    Webteacher's Webdata is a web database software program which can be easily installed and administrated without requiring any programming skills. All versions of Webdata are rich with features such as image uploading, member passwords, and templates for 100% customizable layouts. Webteacher Software has two types of databases, Webdata Classic and Webdata Pro. Self-installs on any webserver with Perl. A fast, easy way to put a flat-file database on the web.Powerful options to match the look...
    Starting Price: $599.00
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  • 16
    TEXIS

    TEXIS

    Thunderstone

    .... Solves the difficult challenge of integrating text search with an RDBMS. Can be customized to be used as a content management, e-commerce, portal or knowledge management system. Can handle wildcards and phrases. Easy to administer. Texis is the core technology for all Thunderstone products. It is the only search engine software available with the fully integrated structure of an SQL relational database (RDBMS) that intelligently queries and manages databases containing natural language text.
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  • 17
    AutosyncDB

    AutosyncDB

    DreamTeam

    AutosyncDB is a comprehensive solution for comparing and synchronizing SQL Server database schemas along with predefined data. The idea is to automate the database update for each new version of an application using its new database as a source of sample schema and predefined application data. In a few clicks AutosyncDB allows you to reveal the differences between database objects, analyze them, build your own customized synchronization script and deploy it. In addition, using the integration...
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  • 18
    infanywhere

    infanywhere

    Infanywhere

    A customizable data structure and interface allows you to quickly create applications of any complexity and scale, from a simple database to a powerful corporate system. A user-friendly, intuitive interface allows a person with average computer knowledge and skills to begin working immediately. Share information safely and involve others in its collection and use. Feel secure in knowing that invited users will only see the information they have been granted access to see. InfAnywhere helps...
    Starting Price: $12 per user per month
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  • 19
    SQL Enterprise Job Manager

    SQL Enterprise Job Manager

    IDERA, an Idera, Inc. company

    SQL Enterprise Job Manager helps database administrators to simplify the monitoring and management of SQL Server agent jobs across SQL Servers in physical, virtual, and cloud environments. Unlike its competition, it provides chaining of jobs to create automated workflows, configurable alert notifications for success and failure of jobs, automation of job scheduling, familiar calendar layout, predefined and custom filters to find specific jobs for analysis, and drill down to see alert settings...
    Starting Price: $796 per instance
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  • 20
    DB Change Manager

    DB Change Manager

    IDERA, an Idera, Inc. company

    DB Change Manager helps database developers to automate, manage, and track complex schema changes for multiple database platforms. Unlike its competition, it provides unique automated schema compare and SQL synchronization with rollback feature, inspection and analysis of schema, data and configuration changes across environments, comprehensive data synchronization and change analysis, and a common interface to manage multiple relational database platforms.
    Starting Price: $1,622.40 per user (workstation)
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  • 21
    DB PowerStudio

    DB PowerStudio

    IDERA, an Idera, Inc. company

    Administer, manage changes, tune queries, and develop relational databases. Database professionals need to minimize the time and effort spent on the routine management and development of databases across the organization. To address this challenge, benefit from IDERA’s bundle of top tools for the management and development of multiple database platforms. Perform database administration. Automate and manage complex database schema changes. Automate SQL query tuning and profiling. Develop SQL...
    Starting Price: $1,699.20 per user
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  • 22
    PolarDB-X

    PolarDB-X

    Alibaba Cloud

    PolarDB-X has been tried and tested in Tmall Double 11 shopping festivals, and has helped customers in industries such as finance, logistics, energy, e-commerce, and public service to address business challenges. Linearly increases storage space to provide petabyte-scale storage, making storage bottlenecks of standalone databases a thing of the past. Provides the massively parallel processing (MPP) capabilities to significantly improve the efficiency of complex analysis and queries on vast...
    Starting Price: $10,254.44 per year
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  • 23
    Hydra

    Hydra

    Hydra

    ... extensions, custom functions, and take control. Built by you, for you. Hydra is the fastest Postgres in the market for analytics. Boost performance with columnar storage, vectorization, and query parallelization.
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  • 24
    Quesma

    Quesma

    Quesma

    Quesma is a lightweight compatibility and translation layer that seamlessly connects your apps with the modern database platforms of your choice. We help customers innovate faster by reshaping how applications are built and connected to their databases. Quesma database gateway enables development teams to modernize and evolve application architecture. Modernizing the core of the application stack is hard, and companies are locked to old, ineffective, costly database platforms and are scared...
    Starting Price: $0
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  • 25
    dbForge Documenter for Oracle
    ... documenting through command line * Customize the document layout with the set of templates * View and inspect Oracle inter-object dependencies * Include or change Oracle schema object descriptions * Find database objects in documentation as you start typing * Get an extensive overview of the Oracle database schemas You can always find the latest version of the product on the official Devart website.
    Starting Price: $89.95
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  • 26
    Yandex Managed Service for MySQL
    You can deploy a ready-to-use cluster in just a few minutes and just as easily set up automatic backups and replicas. Invest your time in your project, and we’ll take care of database maintenance: software backups, monitoring, fault tolerance, and updates. With Managed Service for MySQL®, you can easily create read replicas and build custom replication topologies. Data is stored in encrypted form in accordance with the requirements of local regulatory, GDPR, and ISO industry standards. Monitor...
    Starting Price: $41.59 per month
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  • 27
    DB24

    DB24

    DB24

    ... grows, you increase the risk of downtime, data loss, and poor customer experiences. Database specialists, if you have them, spend too much time and resources managing expansive database environments, maintaining the health, stability, and scalability of those systems. DB24 adaptively automates system operations and service delivery. This prevents critical issues preemptively, even those caused by complex dependencies between the database, operating system, and network.
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  • 28
    SDF

    SDF

    SDF

    .... By representing business logic as code, SDF facilitates the classification and management of data types, enhancing the clarity and maintainability of data models. It integrates seamlessly with existing data workflows, supporting various SQL dialects and cloud environments, and is designed to scale with the growing needs of data teams. SDF's open-core architecture, built on Apache DataFusion, allows for customization and extension, fostering a collaborative ecosystem for data development.
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  • 29
    Scaleway

    Scaleway

    Scaleway

    .... Domain Names Services. Take advantage of our cutting-edge expertise to host your hardware in our resilient, high-performance and secure data centers. Private Suite & Cage. Rack, 1/2 & 1/4 Rack. Scaleway data centers. Scaleway is driving 6 data centers in Europe and offers cloud solutions to customers in more that 160 countries around the world. Our Excellence team: Experts by your side 24/7 year round Discover how we help our customers to use, tune & optimize their platforms with skilled expert
    2 Ratings
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  • 30
    Retool

    Retool

    Retool

    ... such as Amazon, American Express, DoorDash, OpenAI, and Mercedes Benz for mission critical custom software across operations, billing, and customer support.
    1 Rating
    Starting Price: $10 per user per month
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