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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Xano

    Xano

    Xano

    ... visually, with AI, or in code from your IDE, then deploy with one click and scale automatically. Xano works with any frontend, including Lovable, Bolt, WeWeb, Retool, and custom code, so you don’t need to rebuild as you grow. Compliance, reliability, and scaling are built-in, enabling teams to focus on the business logic that makes their software unique.
    2 Ratings
    Starting Price: Free
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  • 2
    Knack

    Knack

    Knack

    ... of the collaboration function, which includes whiteboards, and tag & search tools. Finally, use the automated analytics report dashboard to monitor application usage and how your customers or staff interacts with it.
    Starting Price: $39.00/month
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  • 3
    Firebird

    Firebird

    Firebird Foundation

    Firebird is a relational database offering many ANSI SQL standard features that runs on Linux, Windows, and a variety of Unix platforms. Firebird offers excellent concurrency, high performance, and powerful language support for stored procedures and triggers. It has been used in production systems, under a variety of names, since 1981. The Firebird Project is a commercially independent project of C and C++ programmers, technical advisors and supporters developing and enhancing a...
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  • 4
    HissenIT Masterdata
    Due to our long-time experience in complex IT projects and our computer science background, we always work with sustainability in mind. Hence, the solution we develop for you is usable, manageable and long-run fit for the future. With our services, we support your business processes as well as your product development. No matter if your company is from the IT sector or is simply using IT to support your business case. Our customers are international companies of all sizes, including small...
    Starting Price: $9.50 one-time payment
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  • 5
    Ispirer Toolkit

    Ispirer Toolkit

    Ispirer Systems

    .... We perform modernization of legacy applications, e.g. COBOL, Progress 4GL, Informix 4GL, Delphi, PowerBuilder to modern technologies, including WEB architecture, provided by the .NET and Java ecosystems. A key feature of Ispirer Toolkit and at the same time an advantage over our competitors is the power to customize the tool to better suit requirements of every particular conversion project.
    Starting Price: $595 per month
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  • 6
    T-SQL Source Code Unscrambler
    GenesisOne™ T-SQL Source Code Unscrambler™ is a complete database analysis and documentation tool. We've worked with our customers for years to create a system that most people can learn in minutes. When you do need help, our support team is a click or a phone call away. Choose the target server and enter the user name and password to connect. The GenesisOne™ tool can use SQL Server Authentication or Windows Authentication to connect. If you want to run our demo without connecting to your...
    Starting Price: $195 per year
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  • 7
    Adminer

    Adminer

    Adminer

    ... server, enabling security plugins (e.g. to require an OTP) or by customizing the login method. You can also delete Adminer if not needed anymore, it is just one file which is easy to upload in the future. Adminer had some security bugs in the past so update whenever Adminer tells you there is a new version available (ask your administrator if you could not update yourself). Connect to a database server with username and password. /Select an existing database or create a new one.
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  • 8
    Delphix

    Delphix

    Perforce

    ... Privacy Act. In addition, Delphix helps companies sync data from private to public clouds, accelerating cloud migrations, customer experience transformation, and the adoption of disruptive AI technologies. Automate data for fast, quality software releases, cloud adoption, and legacy modernization. Source data from mainframe to cloud-native apps across SaaS, private, and public clouds.
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  • 9
    MongoDB

    MongoDB

    MongoDB

    MongoDB is a general purpose, document-based, distributed database built for modern application developers and for the cloud era. No database is more productive to use. Ship and iterate 3–5x faster with our flexible document data model and a unified query interface for any use case. Whether it’s your first customer or 20 million users around the world, meet your performance SLAs in any environment. Easily ensure high availability, protect data integrity, and meet the security and compliance...
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    21 Ratings
    Starting Price: Free
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  • 10
    Riak KV
    ... flexible key-value data model for web scale profile and session management, real-time big data, catalog, content management, customer 360, digital messaging, and more use cases. Chose Riak® TS for IoT and time series use cases. When seconds of latency can cost thousands of dollars and an outage millions, the call for scalable, highly available databases that are easy to operationalize is resoundingly clear. Riak performs as promised and keeps the lights on.
    Starting Price: $0
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  • 11
    MarkLogic

    MarkLogic

    Progress Software

    Unlock data value, accelerate insightful decisions, and securely achieve data agility with the MarkLogic data platform. Combine your data with everything known about it (metadata) in a single service and reveal smarter decisions—faster. Get a faster, trusted way to securely connect data and metadata, create and interpret meaning, and consume high-quality contextualized data across the enterprise with the MarkLogic data platform. Know your customers in-the-moment and provide relevant...
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  • 12
    Pentaho

    Pentaho

    Hitachi Vantara

    With an integrated product suite providing data integration, analytics, cataloging, optimization and quality, Pentaho+ enables seamless data management, driving innovation and informed decision-making. Pentaho+ has helped customers achieve a 3x increase in improved data trust, a 7x increase in impactful business results and most importantly, a 70% increase in productivity.
    2 Ratings
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  • 13
    ASPRunner Professional
    With ASPRunner.NET right out of the box you get a complete web application with a set of web pages that all tie together. All of the pages are professionally designed yet highly customizable and offer a wide range of functionality. Make your website unique! ASPRunner.NET provides you with multiple website layouts, color schemes and an advanced WYSIWYG visual editor giving you all the necessary tools to customize the visual appearance of each page with the ease of drag-n-drop. You will be able...
    Starting Price: $599 one-time payment
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  • 14
    SQLGate

    SQLGate

    CHEQUER

    SQLGate is a simple but powerful IDE for multiple SQL databases. As an integrated database management and development solution, it simplifies the construction and operation of databases. It is customized for seven different databases that make up 83.2% of the DBMS market. These include Oracle, SQL Server, MySQL, MariaDB, Tibero, and PostgreSQL. SQLGate makes it easier and quicker to deal with databases holding large amounts of data. Multiple Languages available: Korean, English, Spanish...
    1 Rating
    Starting Price: Free
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  • 15
    FrontBase

    FrontBase

    FrontBase

    FrontBase was created to fill the need for a robust and scalable relational database server that was Internet-enabled, had no downtime, and required zero administration. FrontBase's speed, wide range of features, and flexible structure can give you a competitive edge. FrontBase is not only incredibly fast but is also a very scalable relational database server. Our customers use FrontBase to create everything from small personal databases to some of the largest enterprise-level databases...
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  • 16
    RavenDB

    RavenDB

    RavenDB

    RavenDB is the pioneer NoSQL Document Database that is fully transactional (ACID) across your database and throughout your cluster. At a fraction of the total cost of ownership (TCO), our open source distributed database offers high availability and high performance with zero administration. It is designed as an easy to use all-in-one database which minimizes the need for third party addons, tools, or support to boost developer productivity and get your project into production fast. You can...
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  • 17
    DBControl

    DBControl

    Bradmark Technologies

    ... avoid locking out some of their users. When that happens, retrieving data involves extensive CPU, I/O and elapsed time, costing time, money and end-user productivity. In turn, customers are lost and revenue decreases. To reduce these costs, data must be reorganized. Bradmark's DBControl provides the capability to reorganize database tables and its respective objects while transactions are running against it.
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  • 18
    Amazon DynamoDB
    ... as enterprises such as Samsung, Toyota, and Capital One depend on the scale and performance of DynamoDB to support their mission-critical workloads. Focus on driving innovation with no operational overhead. Build out your game platform with player data, session history, and leaderboards for millions of concurrent users. Use design patterns for deploying shopping carts, workflow engines, inventory tracking, and customer profiles. DynamoDB supports high-traffic, extreme-scaled events.
    1 Rating
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  • 19
    IBM Db2
    IBM Db2 is a family of data management products, including the Db2 relational database. The products feature AI-powered capabilities to help you modernize the management of both structured and unstructured data across on-premises and multicloud environments. By helping to make your data simple and accessible, the Db2 family positions your business to pursue the value of AI. Most of the Db2 family is available on the IBM Cloud Pak® for Data platform, either as an add-on or an included data...
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  • 20
    Incorta

    Incorta

    Incorta

    ... brands to succeed where other analytics solutions fail. Across multiple industries and lines of business, we boast connectors and pre-built solutions for your enterprise applications and technologies. Game-changing innovation and customer success happen through Incorta’s partners including Microsoft, AWS, eCapital, and Wipro. Explore or join our thriving partner ecosystem.
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  • 21
    Altinity

    Altinity

    Altinity

    ..., Superset, Tabix, Graphite; Databases: MySQL, PostgreSQL; BI tools: Tableau and many more. Altinity.Cloud incorporates lessons from helping hundreds of customers operate ClickHouse-based analytics. Altinity.Cloud has a Kubernetes-based architecture that delivers portability and user choice of where to operate. Designed from the beginning to run anywhere without lock-in. Cost management is critical for SaaS businesses.
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  • 22
    Amazon ElastiCache
    ... and Memcached for your most demanding applications that require sub-millisecond response times. Amazon ElastiCache works as an in-memory data store and cache to support the most demanding applications requiring sub-millisecond response times. By utilizing an end-to-end optimized stack running on customer-dedicated nodes, Amazon ElastiCache provides secure, blazing-fast performance.
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  • 23
    KVdb

    KVdb

    Pilvy

    ... favorite HTTP client library. Create a bucket, optionally protected against key enumeration and deletion. Values can be up to 16 KB in size. Easily increment or decrement number values. Store keys without expiration with our Pro plan, write custom bucket scripts, and use access tokens for controlling access to buckets.
    Starting Price: $10 per month
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  • 24
    DB Optimizer

    DB Optimizer

    IDERA, an Idera, Inc. company

    DB Optimizer helps database administrators to tune and profile SQL code across database platforms. Unlike its competition, it provides automated SQL tuning and performance optimization suggestions with color-coded index analysis, database profiling of wait-time analysis for a single stored routine or an entire data source, SQL stress load testing to simulate a production environment with parallel users and executions over a specific period of time or execution cycle, and review of SQL...
    Starting Price: $572 per user (workstation_
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  • 25
    Oracle Coherence
    Oracle Coherence is the industry leading in-memory data grid solution that enables organizations to predictably scale mission-critical applications by providing fast access to frequently used data. As data volumes and customer expectations increase, driven by the “internet of things”, social, mobile, cloud and always-connected devices, so does the need to handle more data in real-time, offload over-burdened shared data services and provide availability guarantees. The latest release of Oracle...
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  • 26
    Inmagic DB/TextWorks
    Inmagic DB/TextWorks combines a database management system with powerful search capabilities, and can be customized and managed by non-IT staff to organize information and share knowledge throughout an organization. Inmagic® DB/TextWorks® is a special combination of database and text retrieval software that enables you to build “textbases” (text / multi-media databases) to manage diverse types of information including bibliographic catalogs, documents, images, multimedia, etc. DB/TextWorks runs...
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  • 27
    InterBase

    InterBase

    Embarcadero

    ... and Linux with commercial-grade data security, disaster recovery and change synchronization. Attacks on databases and loss of data can be costly and lead to loss of customers’ trust (and business), regulatory action, and heavy fines. InterBase provides over-the-wire and at-rest encryption, separate security login, and role-based user security. InterBase maintains full on-disk encryption while adding negligible overhead to database speed and performance.
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  • 28
    Calligra
    ... as dragging it onto the document. Calligra Sheets is a fully-featured spreadsheet application. Use it to quickly create spreadsheets with formulas and charts, to calculate and organize your data. KEXI is a visual database applications creator. It can be used for designing database applications, inserting and editing data, performing queries, and processing data. Forms can be created to provide a custom interface to your data.
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  • 29
    Altova DatabaseSpy
    ... known as SQL Templates. Parameters can make a query much more flexible, for instance allowing users to easily test complex join statements with multiple values. The DatabaseSpy SQL Editor and result windows at the top left below show a query to report all orders of a specific product by a specific customer.
    Starting Price: €109 one-time payment
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  • 30
    Apache Ignite

    Apache Ignite

    Apache Ignite

    ..., and compute on. Build modern applications that support transactional and analytical workloads by using Ignite as a database that scales beyond the available memory capacity. Ignite allocates memory for your hot data and goes to disk whenever applications query cold records. Execute kilobyte-size custom code over petabytes of data. Turn your Ignite database into a distributed supercomputer for low-latency calculations, complex analytics, and machine learning.
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