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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

39552 Products for "customer" with 1 filter applied:

  • 1
    Finicity

    Finicity

    Mastercard

    Finicity’s open banking platform makes connecting your customers’ financial data to your app or service simple. Finicity’s open banking platform is being used by some of the largest and most innovative organizations in the world to empower their customers with better financial experiences. Data quality is essential to your experience. Our data is battle tested in the most rigorous markets. Easily code to endpoints, test data and connect to Finicity’s open banking platform for leading API...
  • 2
    DocSales

    DocSales

    DocSales

    DocSales is an award winning B2B SaaS platform that allows you to generate proposals and contracts through your CRM of choice with zero clicks (and zero effort). Our built in eSigning platform helps sales reps close deals faster by processing payments when a customer eSigns the document. Create quotes, proposals and contracts with ZERO CLICK. Just drag the opportunity card from your CRM to the Sales Documents. That's it! It works with major CRMs (SalesForce, Close.com, Hubspot...
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    Starting Price: $29 / month
  • 3
    KatanaPIM

    KatanaPIM

    Katana BV

    KatanaPIM - the single source of truth for your product information. With KatanaPIM, you can easily collect, enrich, and validate your product data, ensuring that your customers always receive consistent, complete, and accurate information. By providing your clients with rich, relevant, and channel-specific information, you can improve customer experience, increase customer loyalty, and boost your sales. With faster time-to-market, you can outpace your competitors and get your products...
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    Starting Price: $399 per month
  • 4
    OnScreen

    OnScreen

    OnScreen

    OnScreen is the leading Digital Adoption Platform (DAP) for SAP or Any browser-based enterprise application. Boost process efficiency and user productivity with just in time OnScreen guidance. Optimize SAP on-boarding, Increase Employee Productivity and Reduce Training costs by as much as 50%. Transform business users into super users with in application walkthroughs for SAP ECC, S4HANA or any Enterprise Application. OnScreen is Highly Rated for its Simplicity and Usability....
  • 5
    SearchStax

    SearchStax

    SearchStax

    SearchStax offers end-to-end search solutions for better search with site search on the frontend and hosted Solr infrastructure on the backend. We have over 700 customers in 20+ countries. Site Search for Websites Made Easy SearchStax Site Search delivers advanced, modern and personalized site search for your website or custom application: • Best-In-Class search experience • Actionable search insights for managers and executives • Self-service tools for the marketing team that don...
    Starting Price: $37/month
  • 6
    Behavioral Signals

    Behavioral Signals

    Behavioral Signals

    .... With our innovative approach, we reshape the way connections are made and understood, ushering in a new era of communication. Our core technology is provided via our Behavioral Signals API, which is responsible to predict low-level and behavioral voice characteristics from audio signals. Applications: - Customer Service - Security, Intelligence, and Law Enforcement - Cognitive Health & Mental Health - Digital Companions/Chatbots - Healthcare - Entertainment
  • 7
    Panoee

    Panoee

    Panoee

    Panoee is a free next-gen Virtual Tour software that focus on helping both 360 photographers & end-users to edit & publish high-quality, versatile, beautiful, interactive 360 Virtual Tours in few minutes. Panoee is the only cloud platform that support unlimited high-quality, multi-resolution panorama with zero-cost. Moreover, Panoee supports variant types of Hotspots including polygon Hotspot, media hotspot & product hotspot with lots of customization. Panoee has built-in CMS to manage all...
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    Starting Price: $0
  • 8
    DocDrag

    DocDrag

    Eduoco BV

    ... platform and use the generated QR codes for their products and their services. The enterprise organization can use DocDrag from development to production, sales & marketing, packaging, delivery & installation, and customer training. Our vision is to help businesses be more connected to customers by providing simple access to their links, files, and documents. The customers access business links, files, and documents as quickly as possible with their smartphones and provide feedback.
    Starting Price: €10 per month
  • 9
    PremierCashier

    PremierCashier

    NetResources

    ... potential in any geo market. Our payment orchestration software is lightning fast and extremely customizable. Automatic customer profiling allows you to keep your processing secure while providing your customers with a VIP experience. And our dashboard is unrivaled in terms of providing you with actionable information at your fingertips. Plus, our latest API makes for a fast and robust integration to your CRM/ERP. Contact us to get started!
    Starting Price: $750 USD - no percentages!
  • 10
    Sposter

    Sposter

    Sposter

    An artificial intelligence-based system for creating and publishing content on social networks. With Sposter you can easily integrate content creation processes, and optimize the work with your team and clients. Publishing - control your social networks in one place. Create and upload posts to selected social media pages with a single click. Collaboration - connect your team and customers in one environment. You can create and manage a communication plan and tasks for team members...
    Starting Price: $59/month/3 users
  • 11
    Routal Planner
    ... in their processes. Plan your routes including time frames, weight and volume restrictions. Send the routes to your drivers mobile phones and have control of your operation at all times. Send direct messages to your customers to let them know when their route starts or their stop is near. Reduce the amount of failed deliveries and improve your customer success.
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    Starting Price: €19 per month per license
  • 12
    Simple Opt Out Compliance

    Simple Opt Out Compliance

    SimpleOptOutCompliance.com

    SimpleOptOutCompliance is 100% focused on helping firms manage the DSAR process. We developed a set of cost effective tools to help firms stay compliant with GDPR, CCPA and other privacy laws with zero hassle, and zero intrusion in to your firm's IT. Setting up a monitoring task in our web application has been designed to be simple and fast. Each task will automatically respond to data removal requests. Customers can create multiple tasks monitoring the same inbound address to help manage...
    Starting Price: $350 per month
  • 13
    aiReflex

    aiReflex

    Fraud.com

    Fraud.com's aiReflex determines which transactions are legitimate in real-time using a multi-layer defence coupled with explainable AI to fight fraud & improve customer trust. The detection layer analyses your transactional data in real-time to deliver unmatched risk-scoring accuracy. The multi-layer defence identifies suspicious transactions using our adaptive machine learning algorithms, adaptive rules & next-generational behavioural engine to create hyper granular profiles for every...
  • 14
    Datawiz BES
    The Datawiz BI analytics service helps retailers quickly find answers to essential questions using pre-configured reports, create informative dashboards, and easily share them with colleagues. The service allows users to customize visualizations based on data, simplifying the process of analyzing key metrics in real-time and tracking changes that could impact chain performance. Datawiz offers 35 pre-configured reports that automate core retail processes, utilizing artificial intelligence...
  • 15
    Verosint

    Verosint

    Verosint

    Verosint's Threat Detection, Investigation and Response platform provides real-time, intelligent ITDR for both workforce and customer identities. -Fastest MTTD & MTTR: Detect and respond to Identity based threats faster than anyone else in the industry -Detect Advanced Threats: Spot session hijacking, credential stuffing, account takeovers and more -Investigate Efficiently: Our customers say investigating incidents has gone from days to minutes with our AI Insights, unparalleled...
    Starting Price: $1/user/month
  • 16
    Perfect Billing System
    ... of various payment methods. This supports businesses in maintaining accurate financial records and enhances customer service by enabling quick payment resolution. The software includes functionalities to suspend transactions, which is useful for managing multiple sales processes simultaneously. It also supports the emailing of receipts to customers, providing a digital record of transactions that can enhance customer satisfaction and reduce paper waste.
    Starting Price: $10/month
  • 17
    Perfect Garage Management System
    The Perfect Garage Management System offers an integrated suite of tools designed for automobile service businesses to manage operations efficiently and improve customer engagement. Its features include appointment scheduling, real-time job card tracking, and customer and vehicle information management, ensuring streamlined workflow and enhanced service delivery. The system provides robust job card creation capabilities, which allow technicians to update service progress dynamically...
    Starting Price: $10/month
  • 18
    Asistee Manager
    Asistee Manager is a powerful platform connecting customers with trusted service providers while helping businesses and freelancers grow. Whether you need cleaning, repairs, childcare, or English tutors, Asistee Manager makes booking seamless and reliable. Service providers can expand their reach, attract more clients, and manage their business effortlessly. With commission-based pricing, providers only pay when they earn, with no upfront costs. Customers benefit from a user-friendly interface...
    Starting Price: $0
  • 19
    Tapform

    Tapform

    Tapform

    Tapform is a no-code form builder and lead generation platform built for businesses of any size — from solo entrepreneurs and local service providers to scaling SaaS startups and marketing agencies. Easily create high-converting forms using AI, drag-and-drop blocks, or professionally designed templates. Embed forms on your site, display popups, or use branded custom domains. Add advanced features like conditional logic, multi-step flows, lead scoring, UTM tracking, and custom redirects...
    Starting Price: $19.99/month
  • 20
    Neyox

    Neyox

    Neyox.ai

    Neyox.ai is an AI-powered voice platform that automates customer calls with smart, human-like agents available 24/7. The platform handles outbound and inbound calls for tasks like lead qualification, appointment booking, payment reminders, surveys, and customer support. It supports over 30 languages and natural accents, enabling businesses to reach global audiences with personalized voice interactions. Neyox.ai offers a no-code setup, making it easy for companies to deploy scalable AI voice...
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    Starting Price: $99/month
  • 21
    VOLIXTA

    VOLIXTA

    HELLO SITE

    Managing appointments, staff, and payments is easier when everything runs from one dashboard. This WordPress system is built for service teams working across multiple locations or time zones. Staff manage schedules from the frontend, clients can book or reschedule quickly, and managers track performance, revenue, and availability in real time. The plugin includes advanced features such as time buffers, notice periods, and service packages to fit different business models. With built-in...
    Starting Price: 199.90€ for lifetime licence
  • 22
    ManageEngine Endpoint Central
    ManageEngine Endpoint Central is built to secure the digital workplace while also giving IT teams complete control over their enterprise endpoints. It delivers a security-first approach by combining advanced endpoint protection with comprehensive management, allowing IT teams to manage the entire endpoint lifecycle, all from a single console. With automated patching across Windows, Mac, Linux and 1,000+ third-party applications, it ensures vulnerabilities are mitigated before attackers...
    Starting Price: $795.00/one-time
  • 23
    Workable

    Workable

    Workable Software

    ... onboarding, store HR data, and handle performance reviews 4. Track time & attendance: Manage time off, monitor work hours, and generate payroll reports 5. Leverage AI: Source candidates,write personalized emails, and create interview kits effortlessly Workable is designed to be easy to use, with a mobile app for on-the-go management and outstanding customer support. Our software is trusted by over 30,000 companies in more than 100 countries, helping them build high-performance teams.
    Starting Price: $299.00/month
  • 24
    Classter

    Classter

    Vertitech

    It’s time we keep school management simple. With the only all-in-one Student Information, School, and Learning Management System on the market, Classter takes the chaos out of your daily operations. Admissions? Done. Attendance? Handled. Communication? Smooth as ever. We know every school is different, which is why Classter adapts to fit your needs—whether you’re running a small K12 school or a bustling university. No more jumping between systems. Everything...
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    Starting Price: €4.5/student
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  • 25
    Interfacing Enterprise Process Center (EPC)
    .... Interfacing’s digital business platform – Rapid Application Development (RAD) Tools, with its Low-Code Development methodology will optimize usage of your technical resources and maximize transparency for ongoing improvement. Discover how our Low-Code Rapid Application Development module provides all the tools to create and deploy Custom, Scalable, Secure, and Mobile ready Applications in Days vs. Months!
    Starting Price: $10/month/user
  • 26
    Contractor Foreman

    Contractor Foreman

    Contractor Foreman

    Starting at $49/m for the WHOLE company, Contractor Foreman is the most affordable all-in-one construction management system for contractors. Our customers in 75+ countries and industry awards back it up. And it's all backed by a 100 day guarantee. Stop wasting time and money on overpriced software. Quickly build estimates, generate invoices, and get paid online. Our QuickBooks integration reduces the need for double entry. Contractor Foreman makes it easy for you and your crew...
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    Starting Price: $49.00/month
  • 27
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    Starting Price: $9.00/month
  • 28
    Google Cloud BigQuery
    BigQuery is a serverless, multicloud data warehouse that simplifies the process of working with all types of data so you can focus on getting valuable business insights quickly. At the core of Google’s data cloud, BigQuery allows you to simplify data integration, cost effectively and securely scale analytics, share rich data experiences with built-in business intelligence, and train and deploy ML models with a simple SQL interface, helping to make your organization’s operations more...
    Starting Price: Free ($300 in free credits)
  • 29
    Hubtype

    Hubtype

    Hubtype

    The next generation of customer engagement: frictionless and meaningful conversations throughout the entire customer journey. By 2023, messaging will dominate over all other customer communication channels. Businesses must adapt or run the risk of being left behind. Customers want to inquire, book, buy, and troubleshoot problems on messaging apps, not via email or phone. Conversational apps blend text and graphical interfaces. They automate simple tasks and escalate conversations to a human...
  • 30
    HelpCrunch

    HelpCrunch

    HelpCrunch

    Start live chatting with your visitors and customers now. Convert more leads, drive sales and provide faster customer support with the most customizable widget. Instantly boost visitor to lead conversions on your website. All you need is a modern live web chat with automated greeting messages. Pre-qualify your leads by automatically collecting their contact info and messages. You can reply to them right away or when your team is back online. Increase your support team’s productivity with Help...
    Starting Price: $12 per user per month