WO2017128400A1 - Procédé d'envoi d'informations lors d'une mise en correspondance d'un chemin d'envoi avec des canaux et système de différentiation de client - Google Patents
Procédé d'envoi d'informations lors d'une mise en correspondance d'un chemin d'envoi avec des canaux et système de différentiation de client Download PDFInfo
- Publication number
- WO2017128400A1 WO2017128400A1 PCT/CN2016/072970 CN2016072970W WO2017128400A1 WO 2017128400 A1 WO2017128400 A1 WO 2017128400A1 CN 2016072970 W CN2016072970 W CN 2016072970W WO 2017128400 A1 WO2017128400 A1 WO 2017128400A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- customer
- channel
- information
- unit
- pushing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Ceased
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Classifications
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Definitions
- the field of the invention belongs to the field of push software, and an information push method and a customer distinguishing system when a push path matches a channel.
- the embodiment of the invention provides an information pushing method when the push path matches the channel, and aims to provide special customization to the customer through the customer's easy-to-accept channel according to the customer's preference through the intelligent customer layering and the customer differentiation system.
- the service thereby effectively reducing the operating costs of financial institutions, improving the ability to serve customers, maximizing revenue, and using patents to push patent information, highlights the rights of patent (application) holders.
- the present invention is implemented as follows: a method for pushing information when a push path matches a channel, including the following steps:
- the embodiment of the invention further provides a customer distinguishing system, characterized in that the system comprises:
- a recording unit a reading unit, a statistical unit, a judging unit, a customer preference pushing unit, and a patent information pushing unit, wherein:
- a recording unit for recording channel information of a financial institution contacting a customer
- a reading unit whose input end is connected to an output end of the recording unit for reading information of a channel used by the customer;
- a statistical unit wherein the input end is connected to the output end of the reading unit, and is used for counting channel information that the number of times the customer uses more than a certain threshold;
- a judging unit wherein the input end is connected to the output end of the statistical unit, and is used for judging whether the customer prefers an online channel or a preference network outlet channel;
- a patent information pushing unit whose input end is connected with the output end of the determining unit, and is used for pushing patent information to the merchant;
- the customer preference push unit has an input end connected to the output of the statistical unit.
- the user is prompted to strengthen the online service information; when judging the preferred network point channel, the customer is prompted to strengthen the network service. Information.
- the invention provides customers with special customized services through intelligent customer tiering and customer differentiation systems, according to customer's preference, which is easy for customers to accept, thereby effectively reducing the operating costs of financial institutions, improving the ability of serving customers, and realizing the benefits. Maximize, and through the use of technology to push patent information, and highlight the rights of patent (application) right holders.
- FIG. 1 is a schematic flowchart of a method for pushing information when a push path and a channel are matched according to an embodiment of the present invention
- FIG. 2 is a schematic structural diagram of a customer differentiation system according to an embodiment of the present invention.
- FIG. 1 is a schematic flowchart of a method for pushing information when a root push path and a channel are matched according to an embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
- step S101 the channel information of the financial institution contacting the customer is recorded.
- step S102 the channel information of the financial institution contacting the customer is read.
- step S103 the channel information whose customer usage times exceeds a certain threshold is counted.
- step S104 it is judged whether the customer prefers the online channel or the preferred outlet channel, and pushes the patent information to the merchant.
- elderly customers are slower to contact with new things, have lower risk appetite, prefer face-to-face communication, and prefer traditional physical outlets to conduct transactions.
- the younger generation has a fast pace of life, busy work, and no free time to queue up at physical outlets.
- Receiving services is more likely to complete transactions on the Internet, but this is not static.
- Some seniors (such as financial executives) will also choose online transactions, while young people (such as migrant workers) may also prefer physical outlets. It should be determined by counting the number of times the customer uses the channel that it is accustomed to physical network transactions, or is accustomed to online transactions.
- the patent information includes, but is not limited to, the state of patent application of the technology, the patent application of the technology / Information on the right holder, the patent application number of the technology, the patent application date, and the like.
- the patent information is editable, and can be dynamically pushed to the user according to the authorization of the patent application: the patent is being applied for, the patent authorization has been obtained, and the like.
- the patent information is editable and can be based on patent application rights / The transfer of patent rights, dynamically pushed to the user: the current relevant rights holder of the patent.
- the pushing manner of the patent information may adopt a small frame display, a voice display, and the like, so that the user can perceive the push mode.
- step S105 Sending a message prompting the customer to strengthen the online service; if it is determined that the customer prefers the outlet channel, proceeding to step S106 to prompt the customer to strengthen the information of the outlet service.
- the invention provides customers with special customized services through intelligent customer tiering and customer differentiation systems, according to customer's preference, which is easy for customers to accept, thereby effectively reducing the operating costs of financial institutions, improving the ability of serving customers, and realizing the benefits. Maximize, and through the use of technology to push patent information, and highlight the rights of patent (application) right holders.
- FIG. 2 is a schematic structural diagram of an intelligent financing system according to an embodiment of the present invention, where the intelligent financing system includes:
- Patent information pushing unit 26 wherein:
- the recording unit 21 is configured to record channel information of the financial institution contacting the customer;
- the reading unit 22 has an input end connected to the output end of the recording unit 21 for reading information of the channel used by the customer;
- Statistical unit 23 its input and reading unit 22 The output connection is used to count channel information that the number of times the customer uses more than a certain threshold;
- Judging unit 24 its input end and the statistical unit 23
- the output connection is used to determine whether the customer prefers the online channel or the preferred outlet channel;
- the patent information pushing unit 26 has an input end connected to the output end of the determining unit 24 for pushing patent information to the merchant;
- Customer preference push unit 25 its input and the statistical unit 24 The output is connected.
- the user is prompted to strengthen the online service information;
- the user is prompted to strengthen the information of the service.
- the working principle is: the recording unit 21 records the channel information of the financial institution contacting the customer; the reading unit 22 The information of the customer usage channel is read; the statistical unit 23 counts the channel information that the customer usage times exceed a certain threshold; the judging unit 24 judges whether the customer prefers the online channel or the preference network channel, and at the same time, the patent information pushing unit 26 Pushing patent information to merchants; when customers prefer online channels, customer preference push unit 25 Sending a message prompting the customer to strengthen the online service; when judging the preference network channel, prompting to strengthen the information of the outlet service for the customer.
- the invention provides customers with special customized services through intelligent customer tiering and customer differentiation systems, according to customer's preference, which is easy for customers to accept, thereby effectively reducing the operating costs of financial institutions, improving the ability of serving customers, and realizing the benefits. Maximize, and through the use of technology to push patent information, and highlight the rights of patent (application) right holders.
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- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Strategic Management (AREA)
- Finance (AREA)
- Game Theory and Decision Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
L'invention se rapporte au domaine du logiciel d'envoi et concerne, en particulier, un procédé d'envoi d'informations lors de la mise en correspondance d'un chemin d'envoi avec des canaux, ainsi qu'un système de différentiation de client. Le procédé consiste : à enregistrer des informations de canal indiquant un canal de contact entre une institution financière et un client; à lire des informations indiquant la façon dont le client utilise le canal; à compter des informations de canal qui ont été utilisées par le client un certain nombre de fois dépassant un seuil préréglé; à déterminer si le client préfère un canal en ligne ou un canal de point de service et à envoyer, à un fabricant, des informations de brevet; si le canal en ligne est préféré, à fournir des informations indiquant un service amélioré pour le canal en ligne pour le client; si le canal de point de service est préféré, à fournir des informations indiquant un service amélioré pour le canal de point de service pour le client. Le mode de réalisation peut fournir un service personnalisé dédié, selon le canal le plus facilement acceptable par l'utilisateur, sur la base d'une préférence d'utilisation de client, et, au moyen d'une stratification de client intelligente et du système de différentiation de client, ce qui permet de réduire de manière efficace les coûts de fonctionnement d'une institution financière, d'augmenter la capacité de service à la clientèle, tout en réalisant un rendement maximal. En outre, le mode de réalisation garantit le droit d'un cessionnaire (demandeur) de brevet par envoi d'informations de brevet lors de l'utilisation de la technologie.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2016/072970 WO2017128400A1 (fr) | 2016-01-30 | 2016-01-30 | Procédé d'envoi d'informations lors d'une mise en correspondance d'un chemin d'envoi avec des canaux et système de différentiation de client |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2016/072970 WO2017128400A1 (fr) | 2016-01-30 | 2016-01-30 | Procédé d'envoi d'informations lors d'une mise en correspondance d'un chemin d'envoi avec des canaux et système de différentiation de client |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| WO2017128400A1 true WO2017128400A1 (fr) | 2017-08-03 |
Family
ID=59397235
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/CN2016/072970 Ceased WO2017128400A1 (fr) | 2016-01-30 | 2016-01-30 | Procédé d'envoi d'informations lors d'une mise en correspondance d'un chemin d'envoi avec des canaux et système de différentiation de client |
Country Status (1)
| Country | Link |
|---|---|
| WO (1) | WO2017128400A1 (fr) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104679743A (zh) * | 2013-11-26 | 2015-06-03 | 阿里巴巴集团控股有限公司 | 一种确定用户的偏好模式的方法及装置 |
| CN104835066A (zh) * | 2015-05-25 | 2015-08-12 | 北京京东尚科信息技术有限公司 | 一种投放渠道的选择方法及系统 |
| CN105262814A (zh) * | 2015-10-21 | 2016-01-20 | 重庆微客巴巴信息技术有限公司 | 信息推送方法 |
-
2016
- 2016-01-30 WO PCT/CN2016/072970 patent/WO2017128400A1/fr not_active Ceased
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104679743A (zh) * | 2013-11-26 | 2015-06-03 | 阿里巴巴集团控股有限公司 | 一种确定用户的偏好模式的方法及装置 |
| CN104835066A (zh) * | 2015-05-25 | 2015-08-12 | 北京京东尚科信息技术有限公司 | 一种投放渠道的选择方法及系统 |
| CN105262814A (zh) * | 2015-10-21 | 2016-01-20 | 重庆微客巴巴信息技术有限公司 | 信息推送方法 |
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