TWI890636B - Method for providing service information and electronic apparatus supporting thereof - Google Patents

Abstract

The present invention discloses an information providing method for providing after-sales service information in an electronic device, comprising the following steps: confirming an order catalog including information about products ordered by a customer; providing information about products among the one or more products that are eligible for after-sales service based on information about the products included in the order catalog; and receiving a customer's request for after-sales service in response to the products eligible for after-sales service. input; receiving abnormal information of the product being the subject of after-sales service based on a catalog of abnormalities provided corresponding to information of the product being the subject of after-sales service, wherein the catalog of abnormalities is confirmed based on the request input; obtaining information on a desired access date; and generating a service event for after-sales service based on the request input, one or more abnormal information selected from the catalog of abnormalities, and at least a portion of the desired access date information.

Description

Methods for providing service information and electronic devices supporting the same

The present invention relates to an electronic device and method for providing service information, and more particularly, to an electronic device and method for providing information regarding after-sales service requests for products sold to customers, information regarding personnel performing after-sales service, and information regarding components.

With the development of electronic technology, e-commerce has become a new area of shopping. Customers can purchase products online without having to go to a mall, market, or store in person. Products purchased online will be delivered to the customer's requested delivery address.

In the context of e-commerce, providing detailed and accurate product information has a significant impact on service satisfaction. Therefore, various solutions are proposed to provide more detailed and accurate information.

On the other hand, in e-commerce, electrical and electronic products manufactured by SMEs (Small and Medium-sized Enterprises) may face difficulties in providing after-sales service, depending on the manufacturer's capabilities. This can hinder the proportion of customers purchasing products from these manufacturers through e-commerce services. Furthermore, as e-commerce shopping becomes increasingly prevalent, the amount of data that servers providing e-commerce services need to process is also increasing. Therefore, it is necessary to develop an effective method for storing various e-commerce service-related information.

For related content, please refer to previous documents such as KR101756594B1 or KR101500849B1.

[Problem to be Solved] According to the method of the present invention, an electronic device can provide after-sales service for electrical or electronic products sold in e-commerce services.

According to the method of the present invention, electronic devices can integrate after-sales services that are difficult for product manufacturers to provide while selling products in e-commerce services.

According to the method of the present invention, to provide after-sales service, the electronic device can integrate the management of service events for after-sales service requests from customers, the management of operators assigned to perform after-sales service, and the management of the inventory of components required for after-sales service.

The technical problems to be solved by this invention are not limited to the above-mentioned technical problems. For those skilled in the art, other technical problems not mentioned here will become clear from the following. [Technical Means for Solving the Problem]

Various embodiments may provide a method for providing after-sales service information and an electronic device supporting the same.

Various embodiments disclosed herein provide methods for providing after-sales service information in electronic devices, including the following steps: confirming an order catalog containing information about products ordered by a customer; providing information about products among the one or more products that are eligible for after-sales service based on information about the products in the order catalog; and receiving customer input regarding after-sales service requests for the products that are eligible for after-sales service. ; receiving abnormal information about the product being the subject of after-sales service based on a catalog of abnormalities provided corresponding to information related to the product being the subject of after-sales service, wherein the catalog of abnormalities is confirmed based on the request input; obtaining information on a desired access date; and generating a service event for after-sales service based on the request input, one or more abnormal information selected from the catalog of abnormalities, and at least a portion of the desired access date information.

In an embodiment, the step of providing information about the above-mentioned products that can undergo after-sales service further includes the following steps: providing an order catalog page of the above-mentioned product order catalog for the above-mentioned customer; based on the input made to the user interface in the above-mentioned order catalog page, receiving the above-mentioned request input, which is related to the after-sales service request provided corresponding to the above-mentioned products that can undergo after-sales service.

In an embodiment, the information providing method further includes the following steps: providing an image input interface, the image input interface being used to receive abnormal image information of the after-sales service object; generating service event information of the service event, the service event information including the image information received using the image input interface.

In an embodiment, the step of receiving the abnormality information further includes the following steps: based on the information of the product that is the target of the after-sales service, confirming the category information corresponding to the product; and providing an abnormality catalog of one or more abnormalities confirmed based on the category information.

In an embodiment, the step of receiving the abnormal information further includes the following steps: receiving abnormal information selected from the abnormal catalog; and providing the customer with information on self-repair methods based on the selected abnormal information.

In an embodiment, the step of obtaining the desired visit date information further includes the following steps: providing a desired visit date setting page for selecting a desired visit date based on the center operation information; and obtaining the desired visit date information based on the customer input received on the desired visit date setting page.

In an embodiment, the center operation information is confirmed based on the address information corresponding to the customer and the information of the product that is the target of the after-sales service.

In an embodiment, the center operation information includes information on daily available manpower, which corresponds to the center that will provide the after-sales service.

In an embodiment, the information providing method further includes the following steps: transmitting service event information of the generated service event to an operator device; generating information related to the confirmation of the service event based on input received from the operator device corresponding to the service event information; and providing the information related to the confirmation of the service event to a device corresponding to the customer.

In an embodiment, the information providing method further includes the following steps: providing a page of a sales target catalog including one or more products as sales targets so that customers can purchase the products; and corresponding to one or more products that can provide after-sales service, displaying information on whether after-sales service can be provided on the page of the sales target catalog, wherein the one or more products are confirmed based on the product information among the one or more products included in the sales target catalog.

In an embodiment, the information providing method further includes the following steps: providing a product sales details page to enable customers to purchase products; confirming whether after-sales service is available based on the product information corresponding to the product sales details page; and based on the above confirmation result, displaying information on whether after-sales service is available corresponding to the product on the product sales details page.

The electronic device of various embodiments disclosed herein includes: a communication unit; a memory; and a processor; the processor is configured as follows: to confirm an order catalog including information about products ordered by a customer; based on information about one or more products included in the order catalog, to provide information about products that can be serviced after sales service; and to receive customer requests for after sales service in response to the products that can be serviced after sales service. A device includes a device that receives a request for after-sales service; based on a list of abnormalities provided corresponding to information about a product that is the subject of after-sales service, receives abnormality information about the product that is the subject of after-sales service, wherein the abnormality list is confirmed based on the request; obtains information about a desired visit date; and generates a service event for after-sales service based on the request, one or more abnormality information selected from the abnormality list, and at least a portion of the desired visit date information. [Effects of the Invention]

According to the method of the present invention, the electronic device can provide after-sales service for electrical appliances or electronic products sold in e-commerce services.

According to the method of the present invention, electronic devices can integrate after-sales services that are difficult for product manufacturers to provide while selling products in e-commerce services, thereby improving the product's merchandise quality, sales rate and customer experience.

According to the method of the present invention, to provide after-sales service, electronic devices can integrate the management of service events for after-sales service requests from customers, the management of personnel assigned to perform after-sales service, and the management of the inventory of components required for after-sales service, thereby achieving the efficient operation of e-commerce services and after-sales services.

The effects that can be achieved by the present invention are not limited to the effects mentioned above. For those skilled in the art, other effects not mentioned above can become clear through the following contents.

The following embodiments combine components and features from various embodiments in specific forms. Unless explicitly stated otherwise, each component or function is considered optional. Each component or function may be implemented without being combined with other components or functions. Furthermore, certain components and functions may be combined to form various embodiments. The order of operations described in the various embodiments may be varied. Certain components or functions in any embodiment may be included in other embodiments, or may be replaced by corresponding components or functions in other embodiments.

In the description of the accompanying drawings, no procedures or steps that would affect the main ideas of the embodiments are described, nor are any procedures or steps that are easily understood by a person of ordinary skill in the art described.

In the specification, when a part is mentioned as "comprising or including" a certain component, it does not exclude other components and may also include other components unless there is an expected description to the contrary. In addition, the terms "...part," "...device," "...module," etc. described in the specification represent a unit that processes at least one function or action, which can be implemented by hardware or software or a combination of hardware and software. In addition, "a (or an)," "one," "the," and similar related words in the context of describing various embodiments (especially in the context of the following patent application) may include both the singular and the plural, unless otherwise specified in this specification or there is a clear contradiction in the context.

The following describes preferred embodiments of the present invention in detail with reference to the accompanying drawings. The detailed description disclosed below together with the accompanying drawings is intended to illustrate exemplary implementations of various embodiments and does not represent the only implementation.

In addition, specific terms used in the embodiments are intended to facilitate understanding of the embodiments, and the use of these specific terms may be modified without departing from the technical concepts of the embodiments.

At this point, it should be understood that the combination of each block of the process flow chart and the flow chart can be executed by computer program instructions. These computer program instructions can be loaded into a processor of a general-purpose computer, a special-purpose computer, or other programmable data processing device, so that these instructions executed by the processor of the computer or other programmable data processing device will produce a method for performing the functions described in the blocks of the flow chart. In order to implement the functions in a specific manner, these computer program instructions can be stored in a computer-usable or computer-readable memory that is readable by the computer or other programmable data processing device. The instructions stored in the computer-usable or computer-readable memory can also produce an article of manufacture that includes the following instruction method, which performs the functions described in the blocks of the flow chart. Computer program instructions can also be loaded onto a computer or other programmable data processing device, so that a series of action steps are executed on the computer or other programmable data processing device to generate a process executed by the computer, and the instructions executed by the computer or other programmable data processing device can also provide steps for performing the functions described in the blocks of the flowchart.

Furthermore, each block may represent a module, segment, or portion of code that includes one or more executable instructions for performing a specific logical function. Furthermore, it should be noted that in some alternative embodiments, the functions described in the blocks may not be executed in the order in which they are presented. For example, two blocks shown in succession may be executed simultaneously, or may occasionally be executed in the reverse order depending on the corresponding functions.

FIG1 is a schematic diagram of an information providing system 100 for illustrating a method for providing after-sales service information for an electronic device according to an embodiment.

Referring to FIG. 1 , various embodiments of an information provision system 100 for providing after-sales service information can be implemented on various types of devices. For example, information provision system 100 can be implemented in an electronic device 101, a customer device 102, an operator device 103, and a database 104. In other words, electronic device 101, customer device 102, operator device 103, and database 104 can perform operations according to various embodiments of the present invention based on the information provision system 100 implemented in each device. Furthermore, various embodiments of information provision system 100 can be implemented in a wider variety of electronic devices and servers, and are not limited to the embodiment shown in FIG. 1 .

In various embodiments, the electronic device 100 can be a device that performs wireless and wired communication with a customer device 102, an operator device 103, and a database 104, and includes a mass storage device. For example, the electronic device 101 can be a cloud device connected to one or more user devices 102 and one or more operator devices 103.

The customer device 102 of various embodiments can be a device used by a personal user, such as a desktop computer, a tablet computer, or a mobile terminal, etc. In addition, other electronic devices that perform similar functions can also be used as the customer device 102.

The operator device 103 of various embodiments can be a device used by a personal user, such as a desktop computer, a tablet computer, a mobile terminal, a PDA (Personal Digital Assistant), etc. In addition, other electronic devices that perform similar functions can also be used as the operator device 103.

The information provision system 100 of various embodiments may include various modules for operation. The modules included in the information provision system 100 may be computer code or one or more instructions that can cause a physical device (e.g., electronic device 101) that implements the information provision system 100 (or included in the physical device) to perform a specified operation. In other words, the physical device that implements the information provision system 100 may store multiple modules in the form of computer code in a memory. When the multiple modules stored in the memory are executed, the multiple modules can cause the physical device to perform the specified operations corresponding to the multiple modules.

According to an embodiment, the system 100 for providing product information may further include a network that supports information transmission and reception between at least a portion of the electronic device 101, the customer device 102, the operator device 103, the database 104, and other external devices.

Information provision system 100 may include a transceiver, memory (storage), and processor in electronic device 101, customer device 102, and operator device 103, respectively. Database 104 may include at least one of a transceiver, memory, and processor. Furthermore, electronic device 101, customer device 102, operator device 103, and database 104 represent units that handle at least one function or action, which may be implemented through hardware, software, or a combination of hardware and software.

Furthermore, throughout the embodiments, the electronic device 101, customer device 102, operator device 103, and database 104 are described as independent devices and servers. However, these may be logically separate structures, implemented using functions separate from a single device or server. For example, at least a portion of the operator device 103 and database 104 may be included in the electronic device 101 or integrated with the electronic device 101. Even in this case, the series of information provision methods executed by sending and receiving data between the electronic device 101, customer device 102, operator device 103, and database 104 may be executed in a similar manner. When included in the electronic device 101 or integrated with the electronic device 101, communication with the electronic device 101 can be understood as the process of sending and receiving data between the device and its components (for example, the processor of the electronic device 101).

For ease of description, the following description uses an embodiment in which the customer device 102, the operator device 103, and the database 104 exist as devices or servers independent of the electronic device 101. However, the following description is also applicable to embodiments in which at least a portion of the customer device 102, the operator device 103, and the database 104 are included in the electronic device 101 or integrated with the electronic device 101.

According to one embodiment, electronic device 101, customer device 102, operator device 103, and database 104 may include multiple computer systems or computer software implemented by network servers. For example, at least a portion of electronic device 101, customer device 102, operator device 103, and database 104 may be computer systems and computer software capable of receiving operation execution requests, executing corresponding operations, and providing execution results via a computer network such as an intranet or the Internet and lower-level devices capable of communicating with other network servers. Furthermore, at least a portion of electronic device 101, customer device 102, operator device 103, and database 104 can be understood as encompassing a broad concept encompassing a series of applications that can run on a network server and various internal databases. For example, at least a portion of electronic device 101, customer device 102, operator device 103, and database 104 can be implemented using various network server programs available for various operating systems, such as DOS, Windows, Linux, UNIX, or MacOS.

According to one embodiment, database 104 may be referred to as an internal database. An internal database may refer to a database that is physically or functionally integrated with electronic device 101. For example, electronic device 101 may request data from the internal database, receive data requested from the internal database, store required data in the internal database, or modify and change stored data. For example, database 104 may include a database related to product sales services (e-commerce services) provided by electronic device 101, as well as a database related to after-sales service for the sold products.

FIG2 is a schematic diagram showing the structure of the electronic device, customer device, operator device, and database of various embodiments.

2 , the electronic device 101 , the customer device 102 , and the operator device 103 may include an input/output unit 210 , a communication unit 220 , a storage 230 , and a processor 240 .

The input/output unit 210 can be any interface or port for receiving user input and/or outputting information to the user. The input/output unit 210 can include an input module and an output module. The input module receives user input. User input can be implemented in various forms, such as keystroke input, touch input, and voice input. Examples of input modules that can receive such user input include not only traditional keys or keyboards, and mice, but also touch sensors that detect user touch, microphones that receive voice signals, cameras that recognize gestures through image recognition, proximity sensors that include at least one of a light sensor or an infrared sensor to detect the approach of a user, motion sensors that recognize user movements through accelerometers or gyroscope sensors, and various other forms of input means for detecting or receiving various forms of user input. The input module of an embodiment of the present invention may include at least one of the devices listed above. Here, the touch sensor can be a piezoelectric or capacitive touch sensor that detects touch by means of a touch panel or touch film attached to a display panel, an optical touch sensor that detects touch optically, and the like. In addition, the input module can be implemented in the form of an input interface (USB port, PS/2 port, etc.) to connect to an external input device that receives user input, instead of a device that detects user input itself. Furthermore, the output module can output various information. The output module may include at least one of a display for displaying images, a speaker for outputting sound, a tactile device for generating vibration, and various other forms of output devices. In addition, the output module can also be implemented in the form of a port-type output interface connected to the above-mentioned output means.

For example, an output module in the form of a display can display text, static images, or video. Displays may include at least one of a liquid crystal display (LCD), a light emitting diode (LED) display, an organic light emitting diode (OLED) display, a flat panel display (FPD), a transparent display, a curved display, a flexible display, a 3D display, a holographic display, a projector, and other devices capable of performing image output functions. These displays may also be touch displays integrated with the touch sensor of the input module.

The communication unit 220 enables communication with other devices. Therefore, the electronic device 101, the customer device 102, and the operator device 103 can use the communication unit to send and receive information with other devices. For example, the electronic device 101 and the customer device 102, or the electronic device 101 and the operator device 103, can use the communication unit to communicate with each other or with other devices.

Here, communication, i.e., the transmission and reception of data, can be achieved via wired or wireless means. For this purpose, the communication unit may include a wired communication module that accesses the Internet via a LAN (Local Area Network), a mobile communication module that accesses a mobile communication network via a mobile communication base station to transmit and receive data, a near-field communication module that utilizes WLAN (Wireless Local Area Network) communication methods such as Wi-Fi or WPAN (Wireless Personal Area Network) communication methods such as Bluetooth and Zigbee, a satellite communication module that utilizes GNSS (Global Navigation Satellite System) such as GPS (Global Positioning System), or a combination thereof.

Memory 230 can store various types of information. Memory can store data temporarily or semi-permanently. For example, the memory of electronic device 101 can store the operating system (OS) used to drive electronic device 101, data used to host websites, or data related to programs or applications (such as web applications) used to generate Braille. Furthermore, the memory can also store the aforementioned modules in the form of computer code.

Examples of the memory 230 may include a hard disk drive (HDD), a solid state drive (SSD), a flash memory, a read-only memory (ROM), a random access memory (RAM), etc. These memories may be built-in or removable.

Processor 240 controls the overall operation of electronic device 101, customer device 102, and operator device 103. To this end, processor 240 can perform calculations and processing of various information and control the operation of components of electronic device 101. For example, processor 240 can execute programs or applications used to provide information for after-sales service. Processor 240 can be implemented as a computer or similar device based on hardware, software, or a combination thereof. In terms of hardware, processor 240 can be implemented in the form of an electronic circuit that processes electrical signals to perform control functions; in terms of software, it can be implemented in the form of a program that drives the hardware processor 240. On the other hand, in the following description, unless otherwise specified, the operations of the electronic device 101, the customer device 102, and the operator device 103 can be understood as being performed under the control of the processor 240. That is, when the modules implemented in the above-mentioned information provision system 100 are executed, these modules can be understood as the processor 240 controlling the electronic device 101, the customer device 102, and the operator device 103 to perform the following operations.

In short, various embodiments can be implemented by various means. For example, various embodiments can be implemented by hardware, firmware, software, or a combination thereof.

In the case of hardware implementation, the methods of various embodiments may be implemented by one or more ASICs (application specific integrated circuits), DSPs (digital signal processors), DSPDs (digital signal processing devices), PLDs (programmable logic devices), FPGAs (field programmable gate arrays), processors, controllers, microcontrollers, microprocessors, etc.

When implemented via firmware or software, the methods of various embodiments may be implemented as modules, programs, or functions that execute the functions or operations described below. For example, software code may be stored in memory and executed by a processor. The memory may be internal or external to the processor and may communicate with the processor using various disclosed methods.

The following describes various embodiments based on the above technical concepts in more detail. The various embodiments described below may be applied to the above description. For example, operations, features, and terminology not defined in the various embodiments described below may be implemented and described based on the above description.

The following description describes various embodiments based on the premise that the electronic device 101 performs an operation of providing information for after-sales service. According to various embodiments, the electronic device 101 can send and receive information related to the operation of providing information with the customer device 102 and the operator device 103 that are linked to the electronic device 101.

FIG3 is a schematic diagram illustrating how after-sales services are provided to customers in various embodiments.

3 , the after-sales service provided by the electronic device 101 may be performed by one or more operators corresponding to a service center 31. The service center 31 may correspond to an operator team 310 consisting of one or more operators.

In an embodiment, the service center 31 may be any one of a plurality of service centers corresponding to different service areas. A portion of the plurality of service centers may manage after-sales service requests occurring in the service areas corresponding to each service center (regional service center), while one or more service centers corresponding to the remaining service centers may exist independently of the area (backup service center). That is, being independent of the area may refer to a service center that is responsible for an entire area or a plurality of areas. Based on the center operation information of each center, the electronic device 101 may first assign the service events that occur to the regional service center. If the regional service center has insufficient available personnel, the service events may be assigned to the backup service center based on the center operation information of the regional service center. The center operation information may include schedule information of one or more operating personnel corresponding to the center. Service center operation information may include quota information for one or more quotas, and information on the daily available manpower (operators) corresponding to the quotas. Quota information may include information on available manpower and schedules for each quota, as well as information on products that can receive after-sales service corresponding to the quota. Electronic device 101 may update center operation information based on service event information, such as the status of the service event. For example, if the status of the service event is a specific state (e.g., a scheduled state), center operation information may be updated based on the schedule information of the service event.

According to one embodiment, in the case of a regional service center, it can correspond to a designated geographical area or to a designated product category. That is, some service centers may only be assigned to product-related service events corresponding to the designated product category. The electronic device 101 can allocate service events to the service center corresponding to the corresponding product category based on the product category confirmed based on the service request information. At this time, the area for which the regional service center is responsible or the area corresponding to the service center can be set according to the address 30 specified (requesting after-sales service) by the customer 301 who requests after-sales service (hereinafter referred to as "service"). In this embodiment, each of the more than one service centers can correspond to the information of the product that is the object of more than one after-sales service. For example, each service center can be assigned a corresponding category of after-sales service target product 302 (e.g., air conditioner (AC), home appliance (CE), built-in product, etc.). The service center 31 can be associated with at least some of the multiple product categories.

The service center 31 can assign an after-sales service event based on an after-sales service request received from a customer device 102 corresponding to a customer 301. The electronic device 101 can generate a service event based on request information associated with the service request. Based on the service event information generated based on the request information, the electronic device 101 can assign the service event corresponding to the customer 301's request to the service center 31. The electronic device 101 can provide the service event-related information to the operator 311 assigned to the service event in the operator group 310 corresponding to the service center 31, and can update the service event information based on information received from the assigned operator 311. One or more workers included in worker group 310 can be divided into one or more quotas for management. According to one embodiment, one or more quotas are concepts for categorizing one or more workers based on at least a portion of information about a service area and the products being serviced. For example, a worker corresponding to a specific quota may be responsible for after-sales service in an area corresponding to one or more designated postal codes and for after-sales service of products corresponding to a designated product category. Electronic device 101 may assign a service event assigned to service center 31 to any one of the one or more quotas corresponding to the service center, identified based on product category information and address information, and to any one of the one or more workers included in that quota.

The service center 31 can support the installation of more than one product 330. When a customer 301 purchases a product 330 through the e-commerce service provided by the electronic device 101, the service center 31 can deliver the product 330 purchased by the customer 301 to the address 30 requested by the customer 301 and install it in the customer's home.

In an embodiment, the service center 31 may have a component inventory 320 including one or more components. The operator 311 may be allocated a component 321 corresponding to the assigned service event. At this time, the component inventory 320 may also be managed by the material center 32. The material center 32 and the service center 31 each hold and manage the component inventory 320, and the material center 32 may provide the required components to the service center 31. The material center 32 may correspond to more than one service center 31. The operator 311 may be allocated a component 321 included in the component inventory 320 from the service center 31, and use the component 321 to provide after-sales service for the product 302 that is the object of after-sales service. The electronic device 101 may update the component inventory related information based on the component allocation related information and at least a part of the component usage information input when the service is completed.

In one embodiment, service center 31 can request components from material center 32 based on component inventory information. If the component inventory corresponding to material center 32's request is not available, service center 31 or material center 32 can order the component from manufacturer 33. Electronic device 101 can provide component inventory information, which may include component inventory information at the service center and component inventory information at the material center.

FIG4 is a flowchart illustrating the operation of an electronic device generating service event information according to various embodiments.

According to various embodiments, the electronic device 101 may confirm a customer's purchase list (S401). The electronic device 101 may confirm the customer's purchase list based on input from the customer's device into an after-sales service request page for requesting after-sales service. The input for accessing the after-sales service request page may be received, for example, from a user interface of a personal page associated with the customer account. The electronic device 101 may provide after-sales service for at least a portion of the products sold to the customer via e-commerce services that are eligible for after-sales service, and may receive the customer's input for accessing the after-sales service request page. The electronic device 101 may confirm the customer's order list or purchase list based on the customer input.

According to various embodiments, the electronic device 101 may confirm information about products in the order catalog that are eligible for after-sales service. The electronic device 101 may provide the confirmed information about products eligible for after-sales service to the customer device 102 (S402). According to one embodiment, the electronic device 101 may confirm product information for products that have been sold (ordered or purchased by a customer). The product information may include at least a portion of information about whether after-sales service is available, whether a free warranty period is provided, and product category information. Based on the information about whether after-sales service is available, the electronic device 101 may confirm information about products in the purchase catalog that are eligible for after-sales service.

According to various embodiments, the electronic device 101 may receive an after-sales service request input ( S403 ) based on information about products that are eligible for after-sales service. According to one embodiment, the electronic device 101 may provide the customer with a catalog of products that are eligible for after-sales service, which is a customized catalog confirmation based on the product information. The electronic device 101 may provide the catalog of products that are eligible for after-sales service on the after-sales service request page.

According to one embodiment, the electronic device 101 may provide a page related to a catalog of products previously ordered or purchased by a customer through an e-commerce service (an order catalog page). Furthermore, the product order catalog may include information related to after-sales service requests and/or a request-related user interface for products eligible for after-sales service. Based on input into the request-related user interface provided on the product order catalog page, the electronic device 101 may receive the after-sales service request (S403).

According to various embodiments, the electronic device 101 may receive abnormal information of an after-sales service target (S404). The electronic device 101 may confirm abnormal catalog information in response to the after-sales service request. The electronic device 101 may confirm product information related to the product that is the target of the after-sales service request. The electronic device 101 may confirm an abnormal catalog including one or more abnormal information based on the product information. According to one embodiment, the electronic device 101 may store an abnormal catalog for each product, including one or more corresponding abnormal information. According to one embodiment, the electronic device 101 may store one or more corresponding abnormal information for each product category or class. For example, if the product category is TV, electronic device 101 may store an exception catalog corresponding to the TV category. Based on the category information or product information, electronic device 101 may provide customer device 102 with the exception catalog corresponding to the product being the subject of after-sales service. Based on the exception catalog, electronic device 101 may receive information about the exception being provided. According to one embodiment, electronic device 101 may receive the exception information by selecting at least a portion of one or more exceptions included in the exception catalog. Electronic device 101 may request detailed information related to the selected exception and, in response to the request, receive the detailed information related to the exception from customer device 102.

According to one embodiment, electronic device 101 can provide customer device 102 with information related to self-repair methods based on the abnormality information. For example, the abnormality list may include one or more abnormalities that can be easily resolved by the customer themselves without requiring a technician to travel. Electronic device 101 can confirm the abnormality information selected based on the abnormality information and provide customer device 102 with information related to the self-repair method determined based on the abnormality information. In this case, electronic device 101 can provide customer device 102 with a user interface for requesting to terminate after-sales service.

According to various embodiments, the electronic device 101 may receive information about a desired visit date (S405). The electronic device 101 may provide a desired visit date setting page. The electronic device 101 may receive the desired visit date information based on customer input received through the desired visit date setting page. According to one embodiment, the desired visit date setting page may be provided based on center operation information. Based on available manpower information for each center and each date confirmed based on the center operation information, the electronic device 101 may provide information related to the desired visit date that the customer can select. According to one embodiment, electronic device 101 can identify a service center providing after-sales service based on address information confirmed by the customer based on customer information or order information for a product subject to after-sales service. Based on the center's operating information, the electronic device 101 can provide a page for setting a desired visit date. According to one embodiment, in addition to the after-sales service location, service centers can also be identified based on the product category or product category subject to after-sales service. For example, some service centers may only provide service for a limited number of designated categories or product categories. Based on the product category or product category information corresponding to the center confirmed based on the center information, electronic device 101 can identify the center corresponding to the after-sales service request. The electronic device 101 may provide a page for setting a desired access date based on the center operation information confirmed based on at least a portion of the address information and the product information.

According to various embodiments, the electronic device 101 may generate a service event (S406). The electronic device 101 may generate a service event in response to an after-sales service request. In response to the generation of the service event, the electronic device 101 may generate service event information related to the service event. According to one embodiment, the service event information may include at least a portion of customer information related to the customer requesting after-sales service, product information being the subject of the after-sales service, schedule information corresponding to the after-sales service request, abnormality information regarding the subject of the after-sales service, and status information of the service event. According to one embodiment, status information related to a service event may include at least a portion of the following: the status of the service event being assigned to a service center, the status of being assigned to one of one or more quotas included in the assigned service center, the status of being assigned to a personnel, the status of being scheduled for service provision, the status of having completed service provision, the status of not yet completed service provision, and the status of being canceled. According to one embodiment, status information related to a service event may include at least a portion of the following: the status of being requested for service, the status of having completed a request, the status of being confirmed for the service event, the status of having completed the service event, the status of not yet completed the service event, and the status of being canceled for the service event.

FIG5 is a schematic diagram illustrating an after-sales service request page provided by an electronic device according to various embodiments.

FIG6 is a schematic diagram illustrating an entry path for an after-sales service request provided by an electronic device according to an embodiment.

FIG7 is a schematic diagram illustrating an ordering catalog page provided by an electronic device according to an embodiment.

Referring to FIG. 5 , electronic device 101 can provide customer device 102 with an after-sales service request page 500 . After-sales service request page 500 can display information about products in a customer order catalog (or purchase catalog) that are eligible for after-sales service. According to one embodiment, information about the products eligible for after-sales service can be provided as a catalog 510 of products eligible for after-sales service. According to one embodiment, after-sales service request page 500 can provide product purchase information, such as product information 511 and purchase date information 512, and can also provide a selection icon 513 for selecting one of one or more products eligible for after-sales service.

Referring to FIG. 6 , the electronic device 101 can provide an after-sales service request page 500 through various paths. The electronic device 101 can provide an after-sales service request button 601 on the personal page 600 corresponding to the customer account. Based on the input corresponding to button 601 , an entry page 610 for requesting after-sales service can be provided. The entry page 610 can display at least a portion of information related to after-sales service provision. The entry page 610 can include a sales catalog page entry button 611 for accessing a sales object catalog page, allowing the customer to order products eligible for after-sales service. The entry page 610 may provide a button 612 for providing an answer page that explains customers' frequently asked questions about after-sales service. In response to an input corresponding to the button 613 for entering the after-sales service request page 500 provided on the entry page 610, the after-sales service request page 500 may be provided.

Referring to FIG. 7 , electronic device 101 may provide an order catalog page 700 . Electronic device 101 may provide information related to one or more products ordered by a customer, displayed on order catalog page 700 . Electronic device 101 may provide an after-sales service request button 720 corresponding to a product information area 710 in the customer's order catalog that is eligible for after-sales service. According to one embodiment, electronic device 101 may provide after-sales service request page 500 based on input corresponding to after-sales service request button 720 , or may receive an after-sales service request for a product corresponding to product information area 710 without providing after-sales service request page 500 .

FIG8 is a schematic diagram illustrating an abnormality list of after-sales service objects according to an embodiment.

Referring to FIG8 , electronic device 101 may provide an abnormality list page 800 . Abnormality list page 800 may be provided in response to a customer's after-sales service request input received on after-sales service request page 500 in FIG5 . Alternatively, abnormality list page 800 may be provided in response to input via after-sales service request button 720 in FIG7 . Abnormality list page 800 may provide information regarding one or more abnormalities identified based on information regarding the product for which the after-sales service request is being requested. Abnormality list page 800 may also provide a selection button 801 for selecting one or more abnormalities for which after-sales service is to be requested. The exception directory page 800 may provide a field 802 for inputting detailed information in response to an input of a selection button 801.

FIG. 9 is a schematic diagram illustrating a desired visit date setting page for requesting after-sales service according to an embodiment.

Referring to FIG. 9 , in response to an after-sales service request or input of abnormal information, a desired visit date setting page 900 may be provided to the customer device 102. The desired visit date setting page 900 may provide information 910 related to one or more desired visit dates that the customer can select. According to one embodiment, the selectable desired visit date information 910 may be determined based on at least a portion of information related to the current date of the customer's after-sales service request and center operation information. For example, the electronic device 101 may provide a date within two weeks of the current date as the selectable desired visit date information. Based on the center operation information and information related to available center staff, the electronic device 101 may provide the customer with the selectable desired visit date information.

FIG. 10 is a schematic diagram illustrating an image information input page provided by an electronic device according to an embodiment.

According to one embodiment, electronic device 101 can receive image information corresponding to an anomaly selected by a customer. In response to the customer's after-sales service request, electronic device 101 can provide an image information input page 1000. Image information input page 1000 provides a user interface 1010 for receiving image information, such as photos or videos. Electronic device 101 can update one or more image information received via image information input page 1000 as service event information.

FIG. 11 is a schematic diagram illustrating an end page of an after-sales service request provided by an electronic device according to an embodiment.

In response to the completion of the after-sales service request, the electronic device 101 may generate an after-sales service event and provide at least a portion of the one or more pieces of information received for the service request to a request completion page 1100. The electronic device 101 may store at least a portion of the one or more pieces of information received for the service request, such as the requested access date, exception information, product information, customer information, and service event status information, as service event information for the generated service event. The request completion page 1100 may display at least a portion of the product information for the after-sales service request, as well as at least a portion of the requested access date, payment method information, and free access information. The request completion page 1100 may include an icon for entering the request history page.

FIG12 is a flowchart illustrating an operation of an electronic device determining a service event according to various embodiments.

According to various embodiments, the electronic device 101 may transmit service event information to an operator device (S1201). The electronic device 101 may transmit service event-related information generated in response to an after-sales service request to the operator device. According to one embodiment, the electronic device 101 may assign a service event to an operator based on at least a portion of the request-related information of the service event. The electronic device 101 may assign a service event to an operator based on information of a product that is confirmed as the target of after-sales service based on the service event request. For example, an operator may correspond to more than one product category. The electronic device 101 may assign a service event belonging to the corresponding product category based on the operator information. According to one embodiment, the electronic device 101 can assign service events to operators based on the operator's schedule information. The electronic device 101 can manage the operator's schedule-related information as at least a part of the center operation information. The operator's schedule can be managed in units of date and hour, and the operator's schedule-related information can be confirmed based on the service event information that has been assigned to the operator. According to one embodiment, the operator's schedule-related information can be determined based on the status information corresponding to the service event information assigned to the operator and the schedule information corresponding to the service event (e.g., desired service date, visit schedule information).

According to various embodiments, electronic device 101 may generate information related to the confirmation of a service event (S1202). According to one embodiment, electronic device 101 may confirm the information related to the confirmation of the service event based on operator input received from operator device 103 corresponding to the transmission of the service event information. The information related to the confirmation of the service event may include specific information related to the service event necessary to provide the customer with after-sales service corresponding to the service event. According to one embodiment, the information related to the confirmation of the service event may include at least a portion of visit schedule information, information related to the service type, information related to whether the service is free, and abnormal information. Service type information may include business trip types, which involve direct visits to provide after-sales service, and non-contact types, which involve services provided by staff over the phone without direct visits.

According to one embodiment, the electronic device 101 may update at least a portion of the service event information and the center operation information based on the determination of relevant information. The center operation information may include schedule information of one or more operators corresponding to the center. The service center operation information may include quota information of one or more quotas, and information on the daily available manpower (operators) corresponding to the quotas. The quota information may include information related to the available manpower and schedules for each different quota, and information on products that can receive after-sales service corresponding to the quotas. The electronic device 101 may update the center operation information based on the visit schedule information confirmed based on the determination of relevant information. According to one embodiment, the electronic device 101 may update the service event information based on the determination of relevant information. The electronic device 101 may include at least a portion of the information related to the confirmation of the service event in the service event information and store it. According to one embodiment, the electronic device 101 may update the status information of the service event based on the information related to the confirmation of the service event. When the service event is confirmed, the electronic device 101 may change the status information of the service event to the confirmed state.

According to various embodiments, electronic device 101 may provide customer device 102 with information related to the confirmation of a service event. According to one embodiment, the service event confirmation information provided to customer device 102 includes service event status information corresponding to the confirmed status of the service event and information related to the confirmed visit schedule. According to one embodiment, electronic device 101 may provide the customer device with updated service event information based on the service event confirmation information.

FIG. 13 is a schematic diagram illustrating an after-sales service request history page provided by an electronic device according to an embodiment.

FIG14 is a schematic diagram illustrating an after-sales service details page provided by an electronic device according to an embodiment.

Electronic device 101 can provide customer device 102 with a request history page 1300 related to after-sales service request history. On request history page 1300, electronic device 101 can provide at least a portion of the service event information corresponding to the after-sales service request that was completed. According to one embodiment, request history page 1300 can provide a list of service events confirmed based on customer information. Referring to FIG. 13 , request history page 1300 can provide at least a portion of the service event information, including status information 1301 corresponding to the service event, and can also provide one or more icons 1302 and 1303 for canceling the requested service event or accessing the detailed page.

Referring to Figure 14 , details page 1400 may provide details related to a service event. According to one embodiment, details page 1400 may provide at least a portion of the service event information corresponding to the service event. According to one embodiment, details page 1400 may provide service event status information 1401, customer-selected exception information 1402, customer information 1403, and schedule information 1404. According to one embodiment, at least a portion of the service event information provided on details page 1400 may be modified based on the service event status information. For example, when the service event status is determined based on the service event status information, schedule information 1404 may provide information on a confirmed expected visit date.

FIG15 is a flowchart of the operation of providing a sales target catalog page for an electronic device according to various embodiments.

According to various embodiments, the electronic device 101 may provide a sales target catalog page. According to one embodiment, the electronic device 101 may provide e-commerce services for selling products to customers. According to one embodiment, to provide e-commerce services, the electronic device 101 may provide a product sales details page that provides a catalog of products (i.e., commodities) to be sold and details about the products to be sold. The electronic device 101 may provide one or more sales target catalog pages that include information about the products to be sold. According to one embodiment, the sales target catalog page may be provided in response to one or more customer searches, banner ad click inputs, or customer inputs used to access the sales target catalog page.

According to various embodiments, the electronic device 101 can identify products that are eligible for after-sales service from one or more products included in the target sales catalog based on product information. The electronic device 101 can identify one or more product information included in the target sales catalog page and display information on whether after-sales service is available on the target sales catalog page based on at least a portion of the information corresponding to the product information regarding availability of after-sales service, information regarding whether the after-sales service is free, and information regarding the period of free service (S1503).

FIG. 16 is a schematic diagram illustrating a sales target catalog page provided by an electronic device according to an embodiment.

FIG17 is a schematic diagram illustrating a product sales details page provided by an electronic device according to an embodiment.

FIG18 is a schematic diagram illustrating a sales product search page provided by an electronic device according to an embodiment.

16, 17, and 18, the electronic device 101 can provide after-sales service information for one or more products sold based on e-commerce services.

Referring to FIG. 16 , an example of a sales target catalog page 1600 provided by electronic device 101 can be seen. Sales target catalog page 1600 may provide a catalog of products that customers can purchase through e-commerce services. According to one embodiment, electronic device 101 may provide one or more product-related catalogs in response to keywords identified through a search interface provided by sales target catalog page 1600 , or may provide information on one or more products that are sales targets in response to customer input for accessing the catalog.

Referring to FIG. 16 , the sales target catalog page 1600 may provide a filtering area 1610 for selecting at least a portion of the sales target catalog based on conditions. According to one embodiment, the sales target catalog page 1600 may provide a filtering condition interface 1601 for filtering products eligible for after-sales service. Referring to FIG. 16 , the sales target catalog page 1600 may provide advertising banners 1602 related to one or more products eligible for after-sales service. Advertising banners 1602 may be provided in response to one or more keywords identified in a keyword list related to after-sales service. In response to input into banner 1602, a product catalog page for products eligible for after-sales service may be provided. Referring to FIG. 16 , the product information area 1620 provided on the sales target catalog page 1600 may provide an icon 1603 indicating whether after-sales service is available based on information regarding whether the product is capable of after-sales service.

17 , a product sales details page 1700 may provide information about one or more products being sold. The electronic device 101 may use the product information to determine whether after-sales service is available for the product displayed on the product details page 1700 and may provide after-sales service information using an icon 1701 .

Referring to Figure 18 , search page 1800 may provide after-sales service information corresponding to a keyword. According to one embodiment, electronic device 101 may store a keyword directory related to after-sales service and, corresponding to one or more search terms identified in the keyword directory, provide an icon 1801 in at least a portion of the search results for accessing a product sales catalog that offers after-sales service.

The embodiments of the present invention disclosed in this specification and accompanying drawings are intended merely to illustrate the technical content of the present invention and facilitate understanding of the present invention. They are not intended to limit the scope of the present invention. That is, other modifications based on the technical principles of the present invention will be readily apparent to those skilled in the art. Furthermore, the aforementioned embodiments may be combined as needed. For example, all embodiments of the present invention may be implemented as a system by combining components.

Furthermore, the system and method according to the present invention can be implemented in the form of program commands that can be executed by various computer devices and recorded on a computer-readable recording medium.

Therefore, various embodiments of the present invention may in some aspects be implemented as computer-readable code on a computer-readable recording medium. A computer-readable recording medium is any data storage device capable of storing data that can be read by a computer system. Examples of computer-readable storage media include read-only memory (ROM), random access memory (RAM), compact disk-read-only memory (CD-ROM), magnetic tape, floppy disk, optical data storage devices, and carrier waves (such as those used for data transmission over the Internet). The computer-readable recording medium can also be distributed by computer systems connected to a network, so that the computer-readable code can be stored and executed in a distributed manner. In addition, the functional programs, codes, and code segments for implementing various embodiments of the present invention can be easily interpreted by programmers skilled in the art of the present invention.

Furthermore, it should be understood that the devices and methods of the various embodiments of the present invention may be implemented in the form of hardware, software, or a combination of hardware and software. For example, such software may be stored in a volatile or non-volatile storage device, such as a ROM, or in a memory device, such as RAM, a memory chip, a device, or an integrated circuit, whether rewritable or not, or in a storage medium that can record optically or magnetically and can be read by a machine (e.g., a computer), such as a compact disk (CD), DVD, magnetic disk, or magnetic tape. It should be understood that the methods of various embodiments of the present invention may be implemented by a computer including a controller and a memory, or a vehicle including such memory or computer, wherein such memory includes an instruction program for implementing the embodiments of the present invention, or a machine-readable storage medium suitable for storing the program.

Therefore, the present invention includes programs comprising code for implementing the apparatus or methods recited in the claims of the present invention, and machine-readable storage media (such as computers) storing such programs. Furthermore, such programs may be electronically transmitted via any medium, such as communication signals transmitted via wired or wireless connections, and the present invention also includes corresponding equivalent programs.

Although the above description is based on the embodiments of the present invention, the embodiments of the present invention disclosed in this specification and the accompanying drawings are intended only to illustrate the technical content of the present invention and facilitate understanding of the present invention, and are not intended to limit the scope of the present invention. The above embodiments are intended to illustrate the present invention and are not intended to limit the present invention. Those skilled in the art will appreciate that modifications, variations, and equivalent substitutions may be made to the present invention without departing from the spirit and scope of the present invention. Such modifications, variations, and equivalent substitutions are intended to be encompassed by the scope of the patent application of the present invention.

30: Address 31: Service Center 32: Material Center 33: Manufacturer 100: Information Provision System 101: Electronic Device 102: Customer Device 103: Operator Device 104: Database 210: Input/Output Department 220: Communications Department 230: Storage 240: Processor 301: Customer 302: Product 310: Operator Team 311: Operator 320: Component Inventory 321: Component 330: Product 500: After-Sales Service Request Page 510: Catalog 511: Product Information 512: Purchase Date Information 513: Select Icon 600: Personal Page 601: Button 610: Enter Page 611: Sales Catalog Page Enter Button 612: Button 613: Button 700: Order Catalog Page 710: Product Information Area 720: After-Sales Service Request Button 800: Abnormal Catalog Page 801: Select Button 802: Field 900: Request Date Setting Page 910: Request Date-Related Information 1000: Image Information Input Page 1010: User Interface 1100: Request Exit Page 1300: Request History Page 1301: Status Information 1302, 1303: Icons 1400: Details Page 1401: Status Information 1402: Customer Selection Exception Information 1403: Customer Information 1404: Schedule Information 1600: Sales Target Catalog Page 1601: Filter Condition Interface 1602: Advertising Banner 1603: Icons 1610: Filter Area 1620: Product Information Area 1700: Product Sales Details Page 1701: Icons 1800: Search Page 1801: Icons S401: Confirming the Customer's Order Catalog S402: Provide information on products in the order catalog eligible for after-sales service. S403: Receive after-sales service request input. S404: Receive information on exceptions related to the after-sales service recipient. S405: Receive information on the requested visit date. S406: Generate a service event. S1201: Transmit service event information to the operator's device. S1202: Generate information related to the confirmation of the service event. S1203: Provide information related to the confirmation of the service event to the customer's device. S1501: Provide the sales target catalog page. S1502: Confirm products eligible for after-sales service based on product information. S1503: Display information on whether after-sales service is available on the sales target catalog page.

FIG1 is a schematic diagram of an information providing system for illustrating a method for providing after-sales service information for an electronic device according to an embodiment.

FIG2 is a schematic diagram showing the structure of the electronic device, customer device, operator device, and database of various embodiments.

FIG3 is a schematic diagram illustrating how after-sales services are provided to customers in various embodiments.

FIG4 is a flowchart illustrating the operation of an electronic device generating service event information according to various embodiments.

FIG. 5 is a schematic diagram illustrating an after-sales service request page provided by an electronic device according to various embodiments.

FIG6 is a schematic diagram illustrating an entry path for an after-sales service request provided by an electronic device according to an embodiment.

FIG7 is a schematic diagram illustrating an ordering catalog page provided by an electronic device according to an embodiment.

FIG8 is a schematic diagram illustrating an abnormality catalog as an after-sales service target according to an embodiment.

FIG. 9 is a schematic diagram illustrating a desired visit date setting page for requesting after-sales service according to an embodiment.

FIG. 10 is a schematic diagram illustrating an image information input page provided by an electronic device according to an embodiment.

FIG. 11 is a schematic diagram illustrating an end page of an after-sales service request provided by an electronic device according to an embodiment.

FIG12 is a flowchart illustrating an operation of an electronic device determining a service event according to various embodiments.

FIG. 13 is a schematic diagram illustrating an after-sales service request history page provided by an electronic device according to an embodiment.

FIG14 is a schematic diagram illustrating an after-sales service details page provided by an electronic device according to an embodiment.

FIG15 is a flowchart of the operation of providing a sales target catalog page for an electronic device according to various embodiments.

FIG. 16 is a schematic diagram illustrating a sales target catalog page provided by an electronic device according to an embodiment.

FIG17 is a schematic diagram illustrating a product sales details page provided by an electronic device according to an embodiment.

FIG18 is a schematic diagram illustrating a sales product search page provided by an electronic device according to an embodiment.

S401: Confirm the customer's order list

S402: Provide information on products in the order catalog that are eligible for after-sales service.

S403: Receive after-sales service request input

S404: Receive abnormal information from after-sales service recipients

S405: Receive information on desired visit date

S406: Service event generated

Claims (12)

An information providing method for providing after-sales service information in an electronic device, comprising the following steps: receiving a request input for after-sales service request via a personal page provided in response to a customer account; and providing an entry page for the after-sales service request based on the request input, the entry page including information about at least one of the following: a page listing a sales object for which after-sales service can be provided, a page describing the after-sales service, and a page requesting after-sales service; based on the after-sales service request, receiving a third-party user input for the after-sales service request page on the requested entry page; providing the after-sales service request page based on the third-party user input; receiving a request input from a customer for after-sales service based on the after-sales service request page; receiving information about anomalies of the after-sales service target based on an anomaly catalog provided corresponding to information about the product being the target of the after-sales service, the anomaly catalog being confirmed based on the request input; and obtaining information about a desired access date; and Based on the request input, one or more abnormal information selected from the abnormal catalog and at least a portion of the desired access date information, a service event for after-sales service is generated; wherein the electronic device assigns the service event to a center that responds to the request based on the service event information; wherein the after-sales service is performed by one or more operators corresponding to the center; wherein obtaining the desired access date information includes: providing a method for selecting a desired access date based on the center operation information; A desired visit date setting page is provided for the desired visit date; based on the customer input received on the desired visit date setting page, the desired visit date information is obtained; wherein the center operation information is confirmed based on the address information corresponding to the customer and the information of the product that is the subject of the after-sales service; wherein, when the component corresponding to the after-sales service is out of stock, the center orders the component corresponding to the after-sales service from the manufacturer of one or more products that can provide the after-sales service. The method of claim 1 further includes: receiving a first user input for a page of the sales object catalog based on the entry page of the after-sales service request; providing the page of the sales object catalog based on the first user input, the page including one or more products available for purchase by the customer; and displaying, on the page of the sales object catalog, information regarding the availability of after-sales service in response to one or more of the products included in the sales object catalog, the availability of the after-sales service being determined based on the product information. The method of claim 1 further includes: based on the entry page of the after-sales service request, receiving a second user input for the page describing the after-sales service; and based on the second user input, providing a predefined description page of frequently asked questions about the customer. The method of claim 1 further includes: providing an image input interface, wherein the image input interface is used to receive abnormal image information of the after-sales service object; and generating service event information of the service event, wherein the service event information includes the image information received using the image input interface. The method of claim 1, wherein the step of receiving the abnormality information further includes the steps of: confirming category information corresponding to the product based on information of the product that is the target of the after-sales service; and providing an abnormality catalog of one or more abnormalities confirmed based on the category information. The method of claim 1, wherein the step of receiving the abnormality information further includes the steps of: receiving abnormality information selected from the abnormality catalog; and providing information on a self-repair method for the customer based on the selected abnormality information. The method of claim 1, wherein the center operation information includes information on daily available manpower, the daily available manpower corresponding to the center that will provide the after-sales service. The method of claim 1 further includes: transmitting service event information of the generated service event to an operator device; generating information related to the confirmation of the service event based on input received from the operator device corresponding to the service event information; and providing the information related to the confirmation of the service event to a device corresponding to the customer. The method of claim 1 further includes: providing a page of the sales catalog that includes one or more products as sales objects, so that customers can purchase the products; and corresponding to one or more products that can provide after-sales service, displaying information on the page of the sales catalog indicating whether after-sales service can be provided, wherein the one or more products are confirmed based on product information among the one or more products included in the sales catalog. The method of claim 1 further includes: providing a product sales details page to enable customers to purchase the product; confirming whether after-sales service is available based on the product information corresponding to the product sales details page; and displaying information on whether after-sales service is available for the product on the product sales details page based on the confirmed information on the availability of the after-sales service. The method of claim 1 further comprises: allocating the service event to a service center that responds to the customer's request based on service event information related to the service event. An electronic device comprising: a communication unit; a memory; and a processor; the processor being configured to receive an after-sales service request input via a personal page provided in response to a customer account; and based on the request input, provide an entry page for the after-sales service request, the entry page including information about at least one of the following: a page listing a sales object for which after-sales service can be provided, a page describing the after-sales service, and an after-sales service request page; based on the after-sales service receiving a third-party user input for the after-sales service request page on the requested entry page; providing the after-sales service request page based on the third-party user input; receiving a request input from a customer for after-sales service based on the after-sales service request page; receiving information about anomalies of the after-sales service target based on an anomaly catalog provided corresponding to information about the product being the target of the after-sales service, the anomaly catalog being confirmed based on the request input; and obtaining information about a desired access date; and Based on the request input, one or more abnormal information selected from the abnormal catalog and at least a portion of the desired access date information, a service event for after-sales service is generated; wherein the electronic device assigns the service event to a center that responds to the request based on the service event information; wherein the after-sales service is performed by one or more operators corresponding to the center; wherein obtaining the desired access date information includes: providing a method for selecting a desired access date based on the center operation information; A desired visit date setting page is provided for the desired visit date; based on the customer input received on the desired visit date setting page, the desired visit date information is obtained; wherein the center operation information is confirmed based on the address information corresponding to the customer and the information of the product that is the subject of the after-sales service; wherein, when the component corresponding to the after-sales service is out of stock, the center orders the component corresponding to the after-sales service from the manufacturer of one or more products that can provide the after-sales service.