TWI870149B - Method for providing service information and electronic apparatus supporting thereof - Google Patents

Abstract

The present invention discloses an information providing method, which is to provide after-sales service information in an electronic device, and includes the following steps: confirming an order catalog including information of products ordered by a customer; based on the information of one or more products included in the order catalog, providing information of products that can provide after-sales service among the one or more products; corresponding to the products that can provide after-sales service, receiving a request from the customer for after-sales service input; based on the abnormality catalog provided corresponding to the information of the product as the object of after-sales service, receiving the abnormal information of the object of after-sales service, the abnormality catalog is confirmed based on the above-mentioned request input; obtaining the information of the desired access date; and generating a service event of after-sales service based on the above-mentioned request input, one or more abnormal information selected from the above-mentioned abnormality catalog and at least a part of the above-mentioned desired access date information.

Description

Methods for providing service information and electronic devices supporting the same

The present invention relates to an electronic device and method for providing service information, and more particularly to an electronic device and method for providing information on after-sales service requests for products sold to customers, information on operators performing after-sales service, and information provided by components.

With the development of electronic technology, e-commerce has become a field of shopping. Customers can buy products online without going to malls, markets or stores in person, and the products purchased online will be delivered to the delivery address requested by the customer.

In the case of e-commerce, providing detailed and accurate product information has a great impact on service satisfaction. Therefore, various solutions are proposed to provide more detailed and accurate information.

On the other hand, in e-commerce services, electrical or electronic products manufactured by SMEs (Small and Medium-sized Enterprises) may be difficult to provide after-sales service, depending on the strength of the corresponding manufacturers. This may hinder the proportion of customers purchasing the manufacturer's products through e-commerce services. In addition, as shopping through e-commerce becomes more and more popular, the amount of data that the server providing e-commerce services needs to process is also becoming larger and larger, so it is necessary to propose an effective method for various e-commerce service-related information.

For related content, please refer to previous documents such as KR101756594B1 or KR101500849B1.

[Problem to be solved]

According to the method of the present invention, the electronic device can provide after-sales service for electrical appliances or electronic products sold in e-commerce services.

According to the method of the present invention, electronic devices can integrate and provide after-sales services that are difficult for product manufacturers to provide while selling products in e-commerce services.

According to the method of the present invention, in order to provide after-sales service, the electronic device can integrate the management of service events for after-sales service requests from customers, the management of operators assigned to perform after-sales service, and the management of the inventory of components required for after-sales service.

The technical problems to be solved by the present invention are not limited to the above-mentioned technical problems, and other technical problems not mentioned can be made clear to the technical personnel in this field through the following contents. [Technical means for solving the problem]

Various embodiments may provide a method for providing information for after-sales service and an electronic device supporting the same.

The method of providing after-sales service information in an electronic device according to various embodiments disclosed herein includes the following steps: confirming an order catalog including information of products ordered by a customer; providing information of products that can provide after-sales service among the one or more products based on information of the one or more products included in the order catalog; receiving customer input of a request for after-sales service corresponding to the products that can provide after-sales service; ; receiving abnormal information of the after-sales service object based on the abnormal catalog provided corresponding to the relevant information of the product as the after-sales service object, the abnormal catalog is confirmed based on the above request input; obtaining the information of the desired access date; and generating a service event of after-sales service based on the above request input, one or more abnormal information selected from the above abnormal catalog and at least a part of the above desired access date information.

In an embodiment, the step of providing information of the above-mentioned products that can provide after-sales service further includes the following steps: providing an order catalog page of the product order catalog for the above-mentioned customers; based on the input made to the user interface in the above-mentioned order catalog page, receiving the above-mentioned request input, which is related to the after-sales service request provided corresponding to the above-mentioned products that can provide after-sales service.

In an embodiment, the information providing method further includes the following steps: providing an image input interface, the image input interface is used to receive abnormal image information of the after-sales service object; generating service event information of the service event, the service event information includes the image information received using the image input interface.

In an embodiment, the step of receiving the above-mentioned abnormal information further includes the following steps: based on the information of the product that is the object of the above-mentioned after-sales service, confirming the category information corresponding to the above-mentioned product; and providing an abnormality catalog of one or more abnormalities confirmed based on the above-mentioned category information.

In an embodiment, the step of receiving the abnormal information further includes the following steps: receiving the abnormal information selected from the abnormal catalog; and providing the customer with information on a method for self-repair based on the selected abnormal information.

In an embodiment, the step of obtaining the desired visit date information further includes the following steps: providing a desired visit date setting page for selecting a desired visit date based on the center operation information; and obtaining the desired visit date information based on the customer input received in the desired visit date setting page.

In an embodiment, the center operation information is confirmed based on the address information corresponding to the customer and the information of the product that is the object of the after-sales service.

In an embodiment, the center operation information includes information on daily available manpower, which corresponds to the center that will provide the after-sales service.

In an embodiment, the information providing method further includes the following steps: transmitting the service event information of the generated service event to the operator device; generating information related to the determination of the service event based on the input received from the operator device corresponding to the service event information; and providing the information related to the determination of the service event to the device corresponding to the customer.

In an embodiment, the above-mentioned information providing method further includes the following steps: providing a page of a sales object catalog including one or more products as sales objects so that customers can purchase the products; and corresponding to one or more products that can provide after-sales service, displaying information on whether after-sales service can be provided on the page of the above-mentioned sales object catalog, and the one or more products are confirmed based on the product information among the one or more products included in the above-mentioned sales object catalog.

In an embodiment, the above-mentioned information providing method further includes the following steps: providing a product sales details page to enable customers to purchase products; based on the product information corresponding to the above-mentioned product sales details page, confirming whether after-sales service can be provided; and based on the above-mentioned confirmation result, displaying information on whether after-sales service can be provided corresponding to the product in the above-mentioned product sales details page.

The electronic device of various embodiments disclosed herein includes: a communication unit; a memory; and a processor; the processor is configured as follows: confirming an order catalog including information of products ordered by a customer; providing information of products that can be provided with after-sales service among the one or more products based on information of one or more products included in the order catalog; corresponding to the products that can be provided with after-sales service, receiving customer's after-sales service request; ; based on the abnormality catalog provided corresponding to the information of the product as the object of after-sales service, receive the abnormal information of the object of after-sales service, the abnormality catalog is confirmed based on the above request input; obtain the information of the desired access date; based on the above request input, one or more abnormal information selected from the above abnormality catalog and at least part of the above desired access date information, generate a service event of after-sales service. [Effect of the invention]

According to the method of the present invention, the electronic device can provide after-sales service for electrical appliances or electronic products sold in e-commerce services.

According to the method of the present invention, electronic devices can integrate and provide after-sales services that are difficult for product manufacturers to provide while selling products in e-commerce services, thereby improving the commodity quality, sales rate and customer experience of the corresponding products.

According to the method of the present invention, in order to provide after-sales service, the electronic device can integrate the management of service events for after-sales service requests from customers, the management of operators assigned to perform after-sales service, and the management of the inventory of components required for after-sales service, thereby realizing the effective operation of e-commerce services and after-sales services.

The effects that can be obtained by the present invention are not limited to the effects mentioned above, and for those skilled in the art, other effects not mentioned can become clear through the following contents.

The following embodiments combine components and features of various embodiments in a specific form. Unless otherwise explicitly stated, each component or function can be considered optional. Each component or function can be implemented in a form that is not combined with other components or functions. In addition, certain components and functions can also be combined to form various embodiments. The order of operations described in various embodiments can be changed. Certain components or functions in any embodiment can be included in other embodiments, or can be replaced by corresponding components or functions in other embodiments.

In the description of the attached figures, the procedures or steps that will affect the main ideas of each embodiment are not described, nor are the procedures or steps that are easily understood by ordinary technicians in this field.

In the specification, when a part is mentioned to "comprising or including" a component, other components are not excluded and may be included unless there is an expected record to the contrary. In addition, the terms "...part", "...device", "...module" and the like recorded in the specification represent a unit that processes at least one function or action, which can be implemented by hardware or software or a combination of hardware and software. In addition, "a (a or an)", "one (one)", "the (the)" and similar related words in the context of describing various embodiments (especially in the context of the following patent application scope) may include the singular and the plural, unless otherwise stated in this specification or there is a clear contradiction in the context.

The following is a detailed description of the preferred embodiments of the present invention in conjunction with the accompanying drawings. The detailed description disclosed below together with the accompanying drawings is intended to illustrate exemplary implementations of various embodiments and does not represent the only implementation.

In addition, specific terms used in each embodiment are to help understand each embodiment, and the use of these specific terms can be modified without departing from the technical ideas of the various embodiments.

At this point, it should be understood that the combination of each block of the process flow chart and the flow chart can be executed by computer program instructions. Such computer program instructions can be loaded on a processor of a general-purpose computer, a special-purpose computer or other programmable data processing device, so that such instructions executed by the processor of the computer or other programmable data processing device will produce a method for executing the functions described in the blocks of the flow chart. In order to realize the functions in a specific manner, such computer program instructions can be stored in a computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing device, and the instructions stored in the computer-usable or computer-readable memory can also produce a manufactured item including the following instruction method, which executes the functions described in the blocks of the flow chart. Computer program instructions may also be loaded onto a computer or other programmable data processing device, thereby executing a series of action steps on the computer or other programmable data processing device to generate a process executed by the computer, and the instructions executed by the computer or other programmable data processing device may also provide steps for executing the functions described in the blocks of the flowchart.

Furthermore, each block may represent a module, a segment, or a portion of code that includes one or more executable instructions for performing a specific logical function. Furthermore, it should be noted that in some alternative embodiments, the functions described in the blocks may not be executed in sequence. For example, two blocks represented in succession may be executed simultaneously, or may occasionally be executed in the opposite order according to the corresponding functions.

FIG. 1 is a schematic diagram of an information providing system 100 for illustrating a method for providing after-sales service information for an electronic device according to an embodiment.

Referring to FIG. 1 , the information providing system 100 for providing after-sales service information of different embodiments can be implemented on various types of devices. For example, the information providing system 100 can be implemented in an electronic device 101, a customer device 102, an operator device 103, and a database 104. In other words, the electronic device 101, the customer device 102, the operator device 103, and the database 104 can perform the operations of various embodiments of the present invention according to the information providing system 100 implemented in each device. In addition, the information providing system 100 of various embodiments can be implemented in more types of electronic devices and servers, and is not limited to the situation shown in FIG. 1 above.

The electronic device 100 of various embodiments may be a device that performs wireless and wired communication with the customer device 102, the operator device 103, and the database 104 and includes a large capacity storage. For example, the electronic device 101 may be a cloud device connected to one or more user devices 102 and one or more operator devices 103.

The customer device 102 of various embodiments may be a device used by a personal user, such as a desktop computer, a tablet computer, or a mobile terminal, etc. In addition, other electronic devices that perform similar functions may also be used as the customer device 102.

The operator device 103 of various embodiments may be a device used by a personal user, such as a desktop computer, a tablet computer, a mobile terminal, a PDA (Personal Digital Assistant), etc. In addition, other electronic devices that perform similar functions may also be used as the operator device 103.

The information providing system 100 of various embodiments may include various modules for operation. The modules included in the information providing system 100 may be computer codes or one or more instructions, which may enable a physical device (e.g., electronic device 101) that implements the information providing system 100 (or included in the physical device) to perform a specified operation. In other words, the physical device that implements the information providing system 100 may store a plurality of modules in the form of computer codes in a memory, and when the plurality of modules stored in the memory are executed, the plurality of modules may enable the physical device to perform the specified operations corresponding to the plurality of modules.

According to an embodiment, the system 100 for providing product information may further include a network that supports information transmission and reception between at least a portion of the electronic device 101, the customer device 102, the operator device 103, the database 104, and other external devices.

The information providing system 100 may include a transceiver, a memory (storage), and a processor in the electronic device 101, the customer device 102, and the operator device 103, respectively. The database 104 may include at least one of the transceiver, the memory, and the processor. In addition, the electronic device 101, the customer device 102, the operator device 103, and the database 104 represent units that process at least one function or action, which can be implemented by hardware or software or a combination of hardware and software.

Furthermore, throughout the embodiments, the electronic device 101, the customer device 102, the operator device 103, and the database 104 are described as independent devices and servers, but they may be logically divided structures, which may be implemented by functions separated from one device or server. For example, at least a portion of the operator device 103 and the database 104 may be included in the electronic device 101, or may be integrated with the electronic device 101. Then, even in this case, a series of information providing methods executed by sending and receiving data between the electronic device 101, the customer device 102, the operator device 103, and the database 104 may be executed in a similar manner. When included in the electronic device 101 or integrated with the electronic device 101, communication with the electronic device 101 can be understood as the process of sending and receiving data between the device and its components (for example, the processor of the electronic device 101).

For ease of description, the customer device 102, the operator device 103, and the database 104 are described as an embodiment that exists as devices or servers independent of the electronic device 101, but the following description can also be applied to an embodiment in which at least a portion of the customer device 102, the operator device 103, and the database 104 are included in the electronic device 101 or integrated with the electronic device 101.

According to one embodiment, the electronic device 101, the customer device 102, the operator device 103, and the database 104 may include a plurality of computer systems or computer software implemented by a network server. For example, at least a portion of the electronic device 101, the customer device 102, the operator device 103, and the database 104 may refer to a computer system and computer software that can receive a job execution request, execute a corresponding job, and provide an execution result through a computer network such as an intranet or the Internet and a lower-level device that can communicate with other network servers. In addition, at least a portion of the electronic device 101, the customer device 102, the operator device 103, and the database 104 can be understood as a broad concept including a series of application programs that can be run on a network server and various databases built inside. For example, at least a portion of the electronic device 101, the customer device 102, the operator device 103, and the database 104 can be implemented using various network server programs provided by different operating systems such as DOS, Windows, Linux, UNIX, or MacOS.

According to one embodiment, the database 104 may be referred to as an internal database. The internal database may refer to a database that is physically or functionally integrated with the electronic device 101. For example, the electronic device 101 may request data from the internal database, receive data requested from the internal database, or store required data in the internal database, or modify and change stored data. For example, the database 104 may include a database related to the product sales service (e-commerce service) provided by the electronic device 101, and a database related to after-sales service for the sold products.

FIG. 2 is a schematic diagram showing the structure of electronic devices, customer devices, operator devices, and databases in various embodiments.

2 , the electronic device 101 , the customer device 102 , and the operator device 103 may include an input/output unit 210 , a communication unit 220 , a storage 230 , and a processor 240 .

The input/output unit 210 may be various interfaces or ports for receiving user input and/or outputting information to the user. The input/output unit 210 may include an input module and an output module, and the input module receives user input from the user. User input may be implemented in various forms such as key input, touch input, and voice input. Examples of input modules that can receive such user inputs include not only traditional forms of buttons or keyboards, mice, but also touch sensors that detect user touch, microphones that receive voice signals, cameras that recognize gestures by image recognition, proximity sensors that include at least one of light sensors or infrared sensors for detecting user approach, motion sensors that recognize user movements by means of accelerometers or gyroscope sensors, and various other forms of input means for detecting or receiving various forms of user input. The input module of the embodiments of the present invention may include at least one of the above-listed devices. Here, the touch sensor may be a piezoelectric or capacitive touch sensor that detects touch by means of a touch panel or touch film attached to a display panel, an optical touch sensor that detects touch optically, and the like. In addition, the input module may be implemented in the form of an input interface (USB port, PS/2 port, etc.) to connect an external input device that receives user input, to replace the device that detects user input itself. Furthermore, the output module may output various information. The output module may include at least one of a display for displaying images, a speaker for outputting sounds, a tactile device for generating vibrations, and various other forms of output devices. In addition, the output module may also be implemented in the form of an output interface of a port type connected to the above-mentioned output means.

For example, an output module in the form of a display can display text, static images or videos. The display may include a liquid crystal display (LCD), a light emitting diode (LED) display, an organic light emitting diode (OLED) display, a flat panel display (FPD), a transparent display, a curved display, a flexible display, a 3D display, a holographic display, a projector and at least one of other devices capable of performing an image output function. The displays may also be in the form of a touch display integrally formed with a touch sensor of the input module.

The communication unit 220 can communicate with other devices. Therefore, the electronic device 101, the customer device 102, and the operator device 103 can send and receive information with other devices through the communication unit. For example, the electronic device 101 and the customer device 102 or the electronic device 101 and the operator device 103 can use the communication unit to perform communication between each other or to perform communication with other devices.

Here, communication means the sending and receiving of data, which can be realized by wired or wireless means. For this purpose, the communication unit may include a wired communication module that accesses the Internet via a LAN (Local Area Network), a mobile communication module that accesses a mobile communication network via a mobile communication base station to send and receive data, a near field communication module that utilizes a WLAN (Wireless Local Area Network) series communication method such as Wi-Fi or a WPAN (Wireless Personal Area Network) series communication method such as Bluetooth, Zigbee, etc., a satellite communication module that uses a GNSS (Global Navigation Satellite System) such as GPS (Global Positioning System), or a combination thereof.

The memory 230 can store various information. The memory can store data temporarily or semi-permanently. For example, the memory of the electronic device 101 can store the operating system (OS) used to drive the electronic device 101, the data used to host the website, or the program or application (such as a web application) used to generate Braille. In addition, the memory can also store the above modules in the form of computer code.

Examples of the memory 230 may include a hard disk drive (HDD), a solid state drive (SSD), a flash memory, a read-only memory (ROM), a random access memory (RAM), etc. The memory may be built-in or removable.

The processor 240 controls the overall operation of the electronic device 101, the customer device 102, and the operator device 103. To this end, the processor 240 can perform calculations and processing of various information and control the operation of the components of the electronic device 101. For example, the processor 240 can execute a program or application for providing information for after-sales service. The processor 240 can be implemented as a computer or similar device based on hardware, software, or a combination thereof. In terms of hardware, the processor 240 can be implemented in the form of an electronic circuit that processes electrical signals to perform control functions; in terms of software, it can be implemented in the form of a program that drives the hardware processor 240. On the other hand, in the following description, unless otherwise specified, the operations of the electronic device 101, the customer device 102, and the operator device 103 can be understood as being executed by the control of the processor 240. That is, when the modules implemented in the above-mentioned information providing system 100 are executed, the modules can be understood as controlling the electronic device 101, the customer device 102, and the operator device 103 to perform the following operations by the processor 240.

In summary, various embodiments may be implemented by various means. For example, various embodiments may be implemented by hardware, firmware, software, or a combination thereof.

In the case of hardware implementation, the methods of various embodiments can be implemented by one or more ASICs (application specific integrated circuits), DSPs (digital signal processors), DSPDs (digital signal processing devices), PLDs (programmable logic devices), FPGAs (field programmable gate arrays), processors, controllers, microcontrollers, microprocessors, etc.

When implemented by firmware or software, the methods of different embodiments may be implemented in the form of executing the functions or operating modules, programs or functions to be described below. For example, the software code may be stored in a memory and executed by a processor. The memory may be located inside or outside the processor and may send and receive data with the processor by various means disclosed.

Various embodiments based on the above technical ideas will be described in more detail below. The various embodiments described below can be applied to the contents described above. For example, operations, features, terms, etc. not defined in the various embodiments described below can be performed and described based on the above contents.

The following description describes various embodiments based on the premise that the electronic device 101 performs an operation of providing information for after-sales service. According to various embodiments, the electronic device 101 can send and receive information related to the operation of providing information with the customer device 102 and the operator device 103 linked to the electronic device 101.

FIG. 3 is a schematic diagram for illustrating the after-sales service provided to customers in various embodiments.

3 , the after-sales service provided by the electronic device 101 may be performed by one or more operators corresponding to the service center 31. The service center 31 may correspond to an operator group 310 composed of one or more operators.

In an embodiment, the service center 31 may be any one of a plurality of service centers corresponding to different service areas. A portion of the plurality of service centers may manage after-sales service requests occurring in the service areas corresponding to each service center (regional service center), and one or more service centers corresponding to the remaining service centers may exist independently of the area (backup service center). That is, being independent of the area may refer to a service center that is responsible for the entire area or a plurality of areas. The electronic device 101 may first allocate the service events occurring to the regional service center based on the center operation information of each center. If the regional service center has insufficient available personnel, the service events may be allocated to the backup service center based on the center operation information of the regional service center. The center operation information may include schedule information of one or more operating personnel corresponding to the center. The service center operation information may include quota information of more than one quota, and information on daily available manpower (operators) corresponding to the quota. The quota information may include information on available manpower and schedules for different quotas, and information on products that can be serviced after the quotas. The electronic device 101 may update the center operation information with respect to service event information, such as information on the status of the service event. For example, when the status of the service event is a specific status (such as a scheduled status), the center operation information may be updated based on the schedule information of the service event.

According to one embodiment, in the case of a regional service center, it can correspond to a designated geographical area or a designated product category. That is, some service centers may only be assigned product-related service events corresponding to designated product categories. The electronic device 101 can allocate service events to the service center corresponding to the corresponding product category based on the product category confirmed based on the service request information. At this time, the area that the regional service center is responsible for or the area corresponding to the service center can be set according to the address 30 specified (requesting after-sales service) by the customer 301 who requests after-sales service (hereinafter referred to as "service"). In the embodiment, each of the more than one service centers can correspond to the information of the product that is the object of more than one after-sales service. For example, each service center may be assigned a category of the after-sales service target product 302 (eg, air conditioner (AC), home appliance (CE), built-in product (Built-In), etc.). The service center 31 may correspond to at least a portion of the plurality of product categories.

The service center 31 may allocate a service event of after-sales service based on the after-sales service request received from the customer device 102 corresponding to the customer 301. The electronic device 101 may generate a service event based on the request information related to the service request. The electronic device 101 may allocate the service event corresponding to the request of the customer 301 to the service center 31 according to the service event information of the service event generated based on the request information. The electronic device 101 may provide the service event related information to the operator 311 assigned the service event in the operator group 310 corresponding to the service center 31, and may update the service event information based on the information received from the assigned operator 311. One or more operators included in the operator group 310 may be divided into one or more quotas for management. According to one embodiment, one or more quotas are concepts for classifying one or more operators based on at least a portion of the information of the service area and the product to be served. For example, an operator corresponding to a specific quota may be responsible for after-sales service in an area corresponding to one or more designated postal codes, and for after-sales service of products corresponding to designated product categories. The electronic device 101 may allocate the service event assigned to the service center 31 to any quota confirmed based on product category information and address information in the one or more quotas corresponding to the service center, and to any operator among the one or more operators included in the quota.

The service center 31 can support the installation of more than one product 330. When the customer 301 purchases the product 330 through the e-commerce service provided by the electronic device 101, the service center 31 can deliver the product 330 purchased by the customer 301 to the address 30 requested by the customer 301 and install it in the customer's home.

In an embodiment, the service center 31 may have a component inventory 320 including more than one component. The operator 311 may be allocated a component 321 corresponding to the assigned service event. At this time, the component inventory 320 may also be managed by the material center 32. The material center 32 and the service center 31 each hold and manage the component inventory 320, and the material center 32 may provide the required components to the service center 31. The material center 32 may correspond to more than one service center 31. The operator 311 may be allocated a component 321 included in the component inventory 320 from the service center 31, and use the component 321 to provide after-sales service for the product 302 that is the object of after-sales service. The electronic device 101 may update the component inventory related information based on at least a part of the component allocation related information and the component usage information input when the service is completed.

In an embodiment, the service center 31 may request the material center 32 to provide a component based on the component inventory-related information. When there is no component inventory corresponding to the supply request of the material center 32, the service center 31 or the material center 32 may order the component from the manufacturer 33. The electronic device 101 may provide the component inventory-related information, and the component inventory-related information may include the component inventory information in the service center and the component inventory-related information in the material center.

FIG. 4 is a flowchart of the operation of generating service event information by an electronic device according to various embodiments.

According to various embodiments, the electronic device 101 can confirm the customer's purchase catalog (S401). The electronic device 101 can confirm the customer's purchase catalog based on the input of the customer device into the after-sales service request page for requesting after-sales service. The input for entering the after-sales service request page can be received from a user interface of a personal page provided corresponding to the customer account, for example. The electronic device 101 can provide after-sales service for at least a portion of the products sold to the customer through the e-commerce service and for which after-sales service can be provided, and receive the customer input for entering the after-sales service request page. The electronic device 101 may confirm the customer's order list or purchase list based on the customer input.

According to various embodiments, the electronic device 101 can confirm the information of the products in the order catalog that can be provided with after-sales service. The electronic device 101 can provide the confirmed information of the products that can be provided with after-sales service to the customer device 102 (S402). According to one embodiment, the electronic device 101 can confirm the product information of the products that have been sold (ordered or purchased by the customer), and the product information can include whether after-sales service can be provided and whether a free warranty period can be provided, and at least a part of the product category information. The electronic device 101 can confirm the information of the products in the purchase catalog that can be provided with after-sales service based on the information of whether after-sales service can be provided.

According to various embodiments, the electronic device 101 may receive an after-sales service request input for information about products that can be provided with after-sales services (S403). According to one embodiment, the electronic device 101 may provide a catalog of products that can be provided with after-sales services to the customer, the catalog being confirmed by the ordering catalog based on the product information. The electronic device 101 may provide a catalog of products that can be provided with after-sales services in the after-sales service request page.

According to one embodiment, the electronic device 101 may provide a page (order catalog page) related to a catalog of products that the customer has previously ordered or purchased through an e-commerce service, and in the product order catalog, after-sales service request-related information and/or a request-related user interface may be provided corresponding to the products that can be provided with after-sales service. The electronic device 101 may receive the after-sales service request based on input to the request-related user interface provided on the product order catalog page (S403).

According to various embodiments, the electronic device 101 may receive abnormal information of an after-sales service object (S404). The electronic device 101 may confirm abnormal catalog information in response to the after-sales service request. The electronic device 101 may confirm product information related to the product that is the after-sales service object confirmed from the after-sales service request. The electronic device 101 may confirm an abnormal catalog including one or more abnormal information based on the product information. According to one embodiment, the electronic device 101 may store an abnormal catalog for each product, including one or more corresponding abnormal information. According to one embodiment, the electronic device 101 may store one or more corresponding abnormal information for each product category or class. For example, when the product category is TV, the electronic device 101 may store an abnormal catalog corresponding to the TV category, and the electronic device 101 may provide the abnormal catalog corresponding to the product that is the object of after-sales service to the customer device 102 based on the category information or the category information. The electronic device 101 may receive abnormal information of the object of after-sales service based on the abnormal catalog. According to one embodiment, the electronic device 101 may receive abnormal information based on input of at least a part of the abnormal information included in one or more selected abnormal catalogs. The electronic device 101 may request detailed information related to the selected abnormality, and receive the abnormality-related detailed information from the customer device 102 in response to the request.

According to one embodiment, the electronic device 101 may provide the customer device 102 with information related to a self-repair method based on the abnormal information. For example, one or more abnormalities included in the abnormality catalog may include some abnormalities that can be easily solved by the customer themselves without the need for the operator to travel. The electronic device 101 may confirm the information of the abnormality selected based on the abnormality catalog, and provide the customer device 102 with information related to the self-repair method determined based on the abnormal information. In this case, the electronic device 101 may provide the customer device 102 with a user interface for requesting to suspend after-sales service.

According to various embodiments, the electronic device 101 may receive information about a desired visit date (S405). The electronic device 101 may provide a desired visit date setting page. The electronic device 101 may receive the desired visit date information based on the customer input received through the desired visit date setting page. According to one embodiment, the desired visit date setting page may be provided based on center operation information. The electronic device 101 may provide information related to the desired visit date that the customer can select based on the available manpower information for each center and each date confirmed based on the center operation information. According to one embodiment, the electronic device 101 can confirm the center that provides after-sales service based on the address information confirmed by the customer information or the order information of the product that is the object of after-sales service, and provide a desired visit date setting page based on the center operation information of the confirmed center. According to one embodiment, in addition to the after-sales service location, each service center can also be determined according to the product category or category that is the object of after-sales service. For example, there may be a service center that only provides services for a specified part of the categories or categories. The electronic device 101 can confirm the center corresponding to the after-sales service request based on the product category or product category information corresponding to the center confirmed according to the center information. The electronic device 101 may provide a page for setting a desired access date based on the center operation information confirmed based on at least a portion of the address information and the product information.

According to various embodiments, the electronic device 101 may generate a service event (S406). The electronic device 101 may generate a service event in response to an after-sales service request. The electronic device 101 may generate service event information of the service event in response to the generation of the service event. According to one embodiment, the service event information may include at least a portion of customer information related to the customer requesting the after-sales service, product information as the object of the after-sales service, schedule information corresponding to the after-sales service request, abnormal information of the object of the after-sales service, and status information of the service event. According to one embodiment, the status information of the service event may include at least a part of the status of the service event being assigned to the service center, the status of being assigned to one of more than one quotas included in the assigned service center, the status of the operator being assigned, the status of the schedule for providing the service being determined, the status of the service being ended, the status of the service being not ended, and the status of the service being canceled. According to one embodiment, the status information of the service event may include at least a part of the status of requesting the service, the status of ending the request, the status of the service event being determined, the status of the service event being ended, the status of the service event being not ended, and the status of the service event being canceled.

FIG. 5 is a schematic diagram for illustrating an after-sales service request page provided by an electronic device according to various embodiments.

FIG. 6 is a schematic diagram for illustrating an entry path of an after-sales service request provided by an electronic device according to an embodiment.

FIG. 7 is a schematic diagram for illustrating an ordering catalog page provided by an electronic device according to an embodiment.

Referring to FIG. 5 , the electronic device 101 may provide the customer device 102 with an after-sales service request page 500. The after-sales service request page 500 may display information of products that are the target of after-sales service in the customer order catalog (or purchase catalog). According to one embodiment, the information of products that are the target of after-sales service may be provided as a catalog 510 of products that can be provided with after-sales service. According to one embodiment, the after-sales service request page 500 may provide information related to the purchase of products, such as product information 511 and purchase date related information 512, and may provide a selection icon 513 for selecting one of more than one products that can be provided with after-sales service.

Referring to FIG. 6 , the electronic device 101 can provide an after-sales service request page 500 according to various paths. The electronic device 101 can provide an after-sales service request related button 601, which is provided on a personal page 600 provided corresponding to a customer account, and can provide an entry page 610 for after-sales service request based on an input corresponding to the button 601. The entry page 610 can display at least a portion of information about providing after-sales service. The entry page 610 can include a sales catalog page entry button 611 for entering a sales object catalog page, so that customers can order products that can be provided with after-sales service. The entry page 610 may provide a button 612 for providing an answer page to explain the common questions of customers regarding after-sales service. In response to the input corresponding to the button 613 for entering the after-sales service request page 500 provided by the entry page 610, the after-sales service request page 500 may be provided.

Referring to FIG. 7 , the electronic device 101 may provide an order catalog page 700. The electronic device 101 may provide information related to one or more products that the customer has ordered and displayed on the order catalog page 700. The electronic device 101 may provide an after-sales service request button 720 corresponding to a product information area 710 of a product in the customer's order catalog that can be provided with after-sales service. According to one embodiment, the electronic device 101 may provide the after-sales service request page 500 based on an input corresponding to the after-sales service request button 720, or may receive an after-sales service request for a product corresponding to the product information area 710 without providing the after-sales service request page 500.

FIG. 8 is a schematic diagram for illustrating an abnormality list of an after-sales service object according to an embodiment.

Referring to FIG8 , the electronic device 101 may provide an abnormality catalog page 800. The abnormality catalog page 800 may be provided in response to the after-sales service request input received from the customer on the after-sales service request page 500 of FIG5 . Alternatively, the abnormality catalog page 800 may be provided in response to the input of the after-sales service request button 720 of FIG7 . The abnormality catalog page 800 may provide information of one or more abnormalities confirmed based on information of the product that is the object of the after-sales service request. The abnormality catalog page 800 may provide a selection button 801 for selecting one or more abnormalities of the after-sales service object from the one or more abnormalities. The exception directory page 800 may correspond to the input of the selection button 801 and provide a field 802 for inputting detailed information.

FIG. 9 is a schematic diagram for illustrating a desired visit date setting page for requesting after-sales service according to an embodiment.

Referring to FIG. 9 , a desired visit date setting page 900 may be provided to the customer device 102 in response to an after-sales service request or abnormal information input. The desired visit date setting page 900 may provide one or more desired visit date related information 910 that the customer may select. According to one embodiment, the selectable desired visit date related information 910 may be confirmed based on at least a portion of the current date related information of the customer requesting after-sales service and the center operation information. For example, the electronic device 101 may provide a date within two weeks of the current date as the selectable desired visit date related information. The electronic device 101 may provide the customer with the selectable desired visit date related information based on the center operation information and the date related information of the available manpower in the center.

FIG. 10 is a schematic diagram for illustrating an image information input page provided by an electronic device according to an embodiment.

According to one embodiment, the electronic device 101 can receive image information corresponding to the abnormality selected by the customer. The electronic device 101 can provide an image information input page 1000 in response to the customer's after-sales service request. The image information input page 1000 can provide a user interface 1010 for receiving image information, i.e., photo information or video information. The electronic device 101 can update one or more image information received through the image information input page 1000 as service event information.

FIG. 11 is a schematic diagram for illustrating an end page of an after-sales service request provided by an electronic device according to an embodiment.

The electronic device 101 may generate a service event of after-sales service in response to the completion of the after-sales service request, and provide at least a portion of one or more information received for the service request to the request completion page 1100. The electronic device 101 may store at least a portion of one or more information received for the service request, such as information on the desired access date, abnormal information, information on the product being the object, customer information, and status information of the service event as service event information of the generated service event. The request completion page 1100 may display at least a portion of the information on the product being the object of the after-sales service request, and may display at least a portion of the desired access date, information related to the payment method, and information related to whether the service is free or not. The request end page 1100 may include an icon for entering the request history page.

FIG. 12 is a flowchart of the operation of an electronic device determining a service event in various embodiments.

According to various embodiments, the electronic device 101 may transmit service event information to an operator device (S1201). The electronic device 101 may transmit service event-related information generated corresponding to an after-sales service request to an operator device. According to one embodiment, the electronic device 101 may assign a service event to an operator based on at least a portion of the request-related information of the service event. The electronic device 101 may assign a service event to an operator based on information of a product that is confirmed as the object of after-sales service based on the service event request. For example, an operator may correspond to more than one product category. The electronic device 101 may assign a service event belonging to the corresponding product category based on the operator information. According to one embodiment, the electronic device 101 can assign service events to operators based on the operator's schedule information. The electronic device 101 can manage the operator's schedule-related information as at least a part of the center operation information. The operator's schedule can be managed in units of date and hour, and the operator's schedule-related information can be confirmed based on the service event information that has been assigned to the operator. According to one embodiment, the operator's schedule-related information can be determined based on the status information corresponding to the service event information assigned to the operator and the schedule information corresponding to the service event (e.g., desired service date, access schedule information).

According to various embodiments, the electronic device 101 may generate information related to the determination of the service event (S1202). According to one embodiment, the electronic device 101 may confirm the information related to the determination of the service event based on the input of the operator received from the operator device 103 corresponding to the transmission of the service event information. The information related to the determination of the service event may include specific information related to the service event necessary to provide the customer with after-sales service corresponding to the service event. According to one embodiment, the information related to the determination of the service event may include at least a portion of the visit schedule information, service type related information, free or not related information, and abnormal information. Information related to service types may include business trip types for direct visits to provide after-sales service, and non-contact types for services provided by operators over the phone without direct visits.

According to one embodiment, the electronic device 101 may update at least a portion of the service event information and the center operation information based on the determination of relevant information. The center operation information may include schedule information of one or more operators corresponding to the center. The service center operation information may include quota information of one or more quotas, and information on daily available manpower (operators) corresponding to the quota. The quota information may include available manpower and schedule-related information for each different quota, and information on products that can be serviced after sales corresponding to the quota. The electronic device 101 may update the center operation information based on the visit schedule information confirmed based on the determination of relevant information. According to one embodiment, the electronic device 101 may update the service event information based on the determination of relevant information. The electronic device 101 may include at least a portion of the information related to the determination of the service event in the service event information for storage. According to one embodiment, the electronic device 101 may update the status information of the service event based on the information related to the determination of the service event. When the situation of the service event is determined, the electronic device 101 may change the status information of the service event to a determined state.

According to various embodiments, the electronic device 101 may provide information related to the determination of the service event to the customer device 102. According to one embodiment, the service event determination related information may be provided to the customer device 102, which includes the status information of the service event corresponding to the determined status of the service event and the schedule related information of the determined visit. According to one embodiment, the electronic device 101 may provide the customer device with updated service event information based on the service event determination related information.

FIG. 13 is a schematic diagram for illustrating an after-sales service request history page provided by an electronic device according to an embodiment.

FIG. 14 is a schematic diagram for illustrating an after-sales service details page provided by an electronic device according to an embodiment.

The electronic device 101 may provide the customer device 102 with a request history page 1300 related to the after-sales service request history. The electronic device 101 may provide at least a portion of the service event information corresponding to the after-sales service of the service request termination on the request history page 1300. According to one embodiment, the request history page 1300 may provide a service event directory confirmed based on the customer information. Referring to FIG. 13 , the request history page 1300 may provide at least a portion of the service event information including the status information 1301 corresponding to the service event, and may provide one or more icons 1302, 1303 for canceling the requested service event or entering the detail page.

Referring to FIG. 14 , the detail page 1400 may provide details related to the service event. According to one embodiment, the detail page 1400 may provide at least a portion of the service event information corresponding to the service event. According to one embodiment, the detail page 1400 may provide status information 1401 of the service event, abnormal information 1402 selected by the customer, customer information 1403, and schedule information 1404. According to one embodiment, at least a portion of the service event information provided by the detail page 1400 may be changed based on the status information of the service event. For example, when the situation of the service event is determined based on the status information of the service event, the schedule information 1404 may provide information on the confirmed expected visit date.

FIG. 15 is a flowchart of the operation of providing a sales target catalog page by an electronic device in various embodiments.

According to various embodiments, the electronic device 101 may provide a sales target catalog page. According to one embodiment, the electronic device 101 may provide an e-commerce service for selling products to customers. According to one embodiment, in order to provide e-commerce services, the electronic device 101 may provide a product sales details page, which provides a catalog related to products (i.e., commodities) that are sales targets, and details related to the products that are sales targets. The electronic device 101 may provide more than one sales target catalog page, which includes information about the products that are sales targets. According to one embodiment, the sales target catalog page may be provided in response to one or more customer inputs such as customer searches, banner ad click inputs, and inputs for entering the sales target catalog page.

According to various embodiments, the electronic device 101 can confirm products that can provide after-sales service from one or more products included in the sales target catalog based on product information. The electronic device 101 can confirm one or more product information included in the sales target catalog page, and can display information on whether after-sales service can be provided on the sales target catalog page based on at least a portion of information on whether after-sales service can be provided, information related to whether the after-sales service is free, and information related to the period during which the free service can be provided corresponding to the product information (S1503).

FIG. 16 is a schematic diagram for illustrating a sales target catalog page provided by an electronic device according to an embodiment.

FIG. 17 is a schematic diagram for illustrating a product sales details page provided by an electronic device according to an embodiment.

FIG. 18 is a schematic diagram for illustrating a sales product search page provided by an electronic device according to an embodiment.

16, 17 and 18, the electronic device 101 can provide after-sales service information for one or more products sold based on the e-commerce service.

Referring to FIG. 16 , an example of a sales target catalog page 1600 provided by the electronic device 101 can be confirmed. The sales target catalog page 1600 can provide a product-related catalog that a customer can purchase in an e-commerce service. According to an embodiment, the electronic device 101 can provide one or more product-related catalogs in response to a keyword confirmed based on a search interface provided by the sales target catalog page 1600, or can provide information on one or more products as sales targets in response to a customer input for entering a catalog.

Referring to FIG. 16 , the sales object catalog page 1600 may provide a filter area 1610 for selecting at least a portion of the sales object catalog according to conditions. According to one embodiment, the sales object catalog page 1600 may provide a filter condition interface 1601 for filtering products that can provide after-sales services. Referring to FIG. 16 , the sales object catalog page 1600 may provide one or more product-related advertising banners 1602 as the object of after-sales service provision. The advertising banner 1602 may be provided in response to one or more keywords confirmed from the keyword catalog related to after-sales service. In response to the input to the banner 1602, a product catalog page of products that can provide after-sales services may be provided. Referring to FIG. 16 , the product information area 1620 provided on the sales target catalog page 1600 may provide an icon 1603 indicating whether after-sales service is available based on information on whether the product can provide after-sales service.

17 , the product sales details page 1700 may provide information on one or more products to be sold. The electronic device 101 may confirm whether the product displayed on the product details page 1700 is available for after-sales service based on the product information, and may provide after-sales service information through an icon 1701 .

Referring to FIG. 18 , the search page 1800 may provide after-sales service information corresponding to a keyword. According to one embodiment, the electronic device 101 may store a keyword catalog related to after-sales service, and may provide an icon 1801 in at least a portion of the search results corresponding to one or more search terms confirmed in the keyword catalog to enter a product sales catalog that can provide after-sales service.

The embodiments of the present invention disclosed in this specification and the attached drawings are only used to illustrate the technical content of the present invention and help understand the present invention, and are not intended to limit the scope of the present invention. That is, for ordinary technicians in the technical field to which the present invention belongs, other modifications based on the technical ideas of the present invention are obvious. In addition, the above-mentioned embodiments can be combined with each other as needed. For example, all embodiments of the present invention can be implemented by a system by combining components with each other.

Furthermore, the system and methods according to the present invention can be implemented in the form of program commands that can be executed by various computer devices and recorded in a computer-readable recording medium.

Therefore, various embodiments of the present invention may be implemented in some aspects as computer readable code on a computer readable recording medium. A computer readable recording medium is any data storage device capable of storing data that can be read by a computer system. Examples of computer readable storage media include read only memory (ROM), random access memory (RAM), compact disk-read only memory (CD-ROM), magnetic tape, floppy disk, optical data storage device, and carrier wave (such as data transmission via the Internet). The computer readable recording medium can also be distributed through computer systems connected to a network, so that the computer readable code can be stored and executed in a distributed manner. In addition, the functional programs, codes and code segments for implementing various embodiments of the present invention can be easily explained by skilled programmers in the above-mentioned fields of the present invention.

Furthermore, it should be understood that the devices and methods of various embodiments of the present invention can be implemented in the form of hardware, software, or a combination of hardware and software. For example, such software can be stored in a volatile or non-volatile storage device, such as a ROM or other storage device, or in a storage device, such as a RAM, a storage chip, a device, or an integrated circuit, or in a storage medium that can be optically or magnetically recorded and can be read by a machine (such as a computer), such as a compact disk (CD), a DVD, a magnetic disk, or a magnetic tape, whether or not it is rewritable. It should be understood that the methods of various embodiments of the present invention may be implemented by a computer including a controller and a memory or a vehicle including such memories or computers, wherein such memories include instruction programs for implementing the embodiments of the present invention, or machine-readable storage media suitable for storing programs.

Therefore, the present invention includes a program of code for implementing the device or method described in the claims of the present invention, and a machine (computer, etc.) readable storage medium storing the program. In addition, the program can be electronically transmitted via any medium, such as a communication signal transmitted via a wired or wireless connection, and the present invention also includes corresponding equivalent programs.

Although the above contents are described with reference to the embodiments of the present invention, the embodiments of the present invention disclosed in this specification and the attached drawings are only used to illustrate the technical contents of the present invention and help understand the present invention, and are not intended to limit the scope of the present invention. The above embodiments are only used to illustrate the present invention and are not intended to limit it. A person skilled in the art should understand that the present invention can be modified, changed or replaced by equivalents. Without departing from the spirit and scope of the present invention, they should all be included in the scope of the patent application of the present invention.

30: Address 31: Service center 32: Material center 33: Manufacturer 100: Information provision system 101: Electronic device 102: Customer device 103: Operator device 104: Database 210: Input/output department 220: Communication department 230: Storage 240: Processor 301: Customer 302: Product 310: Operator group 311: Operator 320: Component inventory 321: Component 330: Product 500: After-sales service request page 510: Catalog 511: Product information 512: Purchase date related information 513:Selection icon 600:Personal page 601:Button 610:Entry page 611:Sales catalog page entry button 612:Button 613:Button 700:Order catalog page 710:Product information area 720:After-sales service request button 800:Abnormal catalog page 801:Selection button 802:Field 900:Desired access date setting page 910:Desired access date related information 1000:Image information input page 1010:User interface 1100:Request end page 1300:Request history page 1301: Status information 1302, 1303: Icon 1400: Details page 1401: Status information 1402: Abnormal information of customer selection 1403: Customer information 1404: Schedule information 1600: Sales target catalog page 1601: Filter condition interface 1602: Advertising banner 1603: Icon 1610: Filter area 1620: Product information area 1700: Product sales details page 1701: Icon 1800: Search page 1801: Icon S401: Confirm customer's order catalog S402: Provide information about products in the order catalog that can be serviced S403: Receive after-sales service request input S404: Receive abnormal information about the after-sales service object S405: Receive information about the desired visit date S406: Generate a service event S1201: Transmit service event information to the operator's device S1202: Generate information related to the confirmation of the service event S1203: Provide information related to the confirmation of the service event to the customer's device S1501: Provide a sales object catalog page S1502: Confirm products that can be serviced based on product information S1503: Display information on whether after-sales service can be provided on the sales object catalog page

FIG. 1 is a schematic diagram of an information providing system for illustrating a method for providing after-sales service information for an electronic device according to an embodiment.

FIG. 2 is a schematic diagram showing the structure of electronic devices, customer devices, operator devices, and databases in various embodiments.

FIG. 3 is a schematic diagram for illustrating the after-sales service provided to customers in various embodiments.

FIG. 4 is a flowchart of the operation of generating service event information by an electronic device according to various embodiments.

FIG. 5 is a schematic diagram for illustrating an after-sales service request page provided by an electronic device according to various embodiments.

FIG. 6 is a schematic diagram for illustrating an entry path of an after-sales service request provided by an electronic device according to an embodiment.

FIG. 7 is a schematic diagram for illustrating an ordering catalog page provided by an electronic device according to an embodiment.

FIG. 8 is a schematic diagram for illustrating an abnormality catalog as an object of after-sales service in an embodiment.

FIG. 9 is a schematic diagram for illustrating a desired visit date setting page for requesting after-sales service according to an embodiment.

FIG. 10 is a schematic diagram for illustrating an image information input page provided by an electronic device according to an embodiment.

FIG. 11 is a schematic diagram for illustrating an end page of an after-sales service request provided by an electronic device according to an embodiment.

FIG. 12 is a flowchart of the operation of an electronic device determining a service event in various embodiments.

FIG. 13 is a schematic diagram for illustrating an after-sales service request history page provided by an electronic device according to an embodiment.

FIG. 14 is a schematic diagram for illustrating an after-sales service details page provided by an electronic device according to an embodiment.

FIG. 15 is a flowchart of the operation of providing a sales target catalog page by an electronic device in various embodiments.

FIG. 16 is a schematic diagram for illustrating a sales target catalog page provided by an electronic device according to an embodiment.

FIG. 17 is a schematic diagram for illustrating a product sales details page provided by an electronic device according to an embodiment.

FIG. 18 is a schematic diagram for illustrating a sales product search page provided by an electronic device according to an embodiment.

S401: Confirm the customer's order catalog

S402: Provide information on products in the order catalog that can receive after-sales service

S403: Receive after-sales service request input

S404: Receive abnormal information from after-sales service recipients

S405: Receive information on desired visit date

S406: Generate service event

Claims (11)

An information providing method for providing after-sales service information in an electronic device comprises the following steps: confirming an order catalog including information of products ordered by a customer; providing information of products that can provide after-sales service among the one or more products based on information of the one or more products included in the order catalog; receiving a request for after-sales service from the customer for the products that can provide after-sales service; The device comprises: receiving abnormal information of the after-sales service object based on the abnormal catalog provided corresponding to the information of the product as the after-sales service object, the abnormal catalog being confirmed based on the above-mentioned request input; obtaining information on a desired access date; and generating after-sales service according to the above-mentioned request input, one or more abnormal information selected from the above-mentioned abnormal catalog and at least a part of the above-mentioned desired access date information. Service event; wherein the electronic device assigns the service event corresponding to the request to the center according to the service event information; wherein the after-sales service is performed by one or more operators corresponding to the center; wherein obtaining the desired visit date information includes: providing a desired visit date setting page for selecting a desired visit date based on the center operation information; and obtaining the desired visit date information based on the customer input received on the desired visit date setting page; wherein the center operation information is confirmed based on the address information corresponding to the customer and the information of the product that is the object of the after-sales service; wherein, when the component corresponding to the after-sales service is out of stock, the center orders the component corresponding to the after-sales service from the manufacturer of one or more products of the after-sales service. As in the information providing method of claim 1, the step of providing information of the above-mentioned product that can provide after-sales service further includes the following steps: providing an order catalog page of the above-mentioned product order catalog for the above-mentioned customer; based on the input made to the user interface in the above-mentioned order catalog page, receiving the above-mentioned request input, which is related to the after-sales service request provided corresponding to the above-mentioned product that can provide after-sales service. The information providing method of claim 1 further includes the following steps: providing an image input interface, the image input interface is used to receive abnormal image information of the above-mentioned after-sales service object; generating service event information of the above-mentioned service event, the service event information includes the image information received using the above-mentioned image input interface. The information providing method of claim 1, wherein the step of receiving the above-mentioned abnormal information further includes the following steps: Based on the information of the product as the object of the above-mentioned after-sales service, confirm the category information corresponding to the above-mentioned product; and provide an abnormal catalog of one or more abnormalities confirmed based on the above-mentioned category information. As in the information providing method of claim 1, the step of receiving the above-mentioned abnormal information further includes the following steps: receiving the abnormal information selected from the above-mentioned abnormal catalog; and providing the customer with information on the method of self-repair based on the selected above-mentioned abnormal information. As in the information provision method of claim 1, the above center operation information includes information on daily available manpower, and the daily available manpower corresponds to the center that will provide the above after-sales service. The information providing method of claim 1 further comprises the following steps: transmitting the service event information of the generated service event to the operator device; generating information related to the determination of the service event based on the input received from the operator device corresponding to the service event information; and providing the information related to the determination of the service event to the device corresponding to the customer. The information providing method of claim 1 further comprises the following steps: providing a page of a sales target catalog including one or more products as sales targets so that customers can purchase the products; and corresponding to one or more products that can provide after-sales service, displaying information on whether after-sales service can be provided on the page of the sales target catalog, wherein the one or more products are confirmed based on the product information among the one or more products included in the sales target catalog. The information providing method of claim 1 further includes the following steps: providing a product sales details page to allow customers to purchase products; confirming whether after-sales service is available based on the product information corresponding to the above product sales details page; and displaying information on whether after-sales service is available corresponding to the product in the above product sales details page based on the above confirmation result. An electronic device, comprising: a communication unit; a memory; and a processor; the processor is configured as follows: confirming an order catalog including information of products ordered by a customer; providing information of products that can be provided with after-sales service among the one or more products based on information of the one or more products included in the order catalog; and receiving customer requests for after-sales service corresponding to the products that can be provided with after-sales service. Request input; based on the abnormality catalogue provided corresponding to the information of the product as the object of after-sales service, receive the abnormal information of the object of after-sales service, the abnormality catalogue is confirmed based on the above request input; obtain the information of the desired access date; based on the above request input, one or more abnormal information selected from the above abnormality catalogue and at least part of the above desired access date information, generate after-sales service service event; wherein the electronic device assigns the service event corresponding to the request to the center according to the service event information; wherein the after-sales service is performed by one or more operators corresponding to the center; wherein obtaining the desired visit date information includes: providing a desired visit date setting page for selecting a desired visit date based on the center operation information; and obtaining the desired visit date information based on the customer input received on the desired visit date setting page; wherein the center operation information is confirmed based on the address information corresponding to the customer and the information of the product that is the object of the after-sales service; wherein, when the component corresponding to the after-sales service is out of stock, the center orders the component corresponding to the after-sales service from the manufacturer of one or more products of the after-sales service. A non-transitory computer-readable recording medium records a program for executing the method of claim 1 in a computer.