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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly website and instant transactions. Customers highlight the platform's ability to facilitate international voucher purchases using PayPal, which is particularly valuable for users in specific regions. The service is also praised for its convenience, especially for topping up accounts from abroad. People find it easy to use, and many express their intention to use it again. However, some consumers have reported issues regarding payments, such as delayed orders and already redeemed codes, leading to frustration. A few users have also mentioned high fees. Some reviewers reported negative experience with the contact with customer service and refund process.

Based on these reviews

Rated 4 out of 5 stars
Verified

The service is reliable most of the time but a bit on the expensive side. Over 15% mark-up seems a bit stiff. However, since the Cosmote app will (most of the time) not let me have access to the web... See more

Company replied

Rated 4 out of 5 stars
Verified

I was an overall great experience, fast, intuitive and easy to activate. My only concern, is that after purchase I was not sure how to enable my refill, but apparently this was automatically done. I... See more

Company replied

Rated 4 out of 5 stars
Verified

Recharge has always delivered my e-voucher codes quickly and they have always worked as promised. I do wish they would charge a dollar less on their service fees. A $25 voucher costs me $28.49 in tota... See more

Rated 4 out of 5 stars
Verified

It was very easy and fast. I don’t drive so this is convenient. It did cost $12 more than it would have at the store but I didn’t really have any other option. I’ll likely use it again.

Rated 2 out of 5 stars

Normally a reliable service but got an “order delayed” notification yesterday when the credit was urgently needed. My bank account was charged. The email said to wait 24 hours to see if the code wou... See more

Company replied

Rated 5 out of 5 stars
Verified

Orher vendors couldn’t complete transaction because they insisted on entering our home postal code in a format that matched the website country’s format (but it can’t match format if client is from... See more

Company replied

Rated 3 out of 5 stars
Verified

I found the new designed site difficult to find where I could login to my account, otherwise, it's a good site but needs the login area on the main front page instead of customers having to go search... See more

Company replied

Rated 5 out of 5 stars

I am always confident when l shop online with the delivery company Evri system. Notification of your parcel journey to when l can expect to receive and the time of delivery. They also give options of... See more

Company replied

Rated 5 out of 5 stars

After a couple of easy clicks and paying for my top-up , the order number came through on my email . I entered the VO-number on my new messages on the mobile I needed to top up and sent as per the in... See more

Company replied

Rated 5 out of 5 stars

Only ever had one small issue, and that was more on me than Mobiletopup. But they were quick to help resolve the issue. They are fast to deliver. Helpful support. Highly recommend.

Company replied

Rated 3 out of 5 stars
Verified

Super efficient and easy way of sending cash. My main issue is that sometimes the discount code doesn't work and with larger amounts for payment cards the full discount code is not applied if it excee... See more

Company replied

Rated 3 out of 5 stars
Verified

I've lost 500$ up to 1000% today with no way to track it down except wait for your support team to get back to me by email no phone # with which a customer may help clearly state what happened

Company replied

Rated 3 out of 5 stars
Verified

Too many invalid or duplicate codes supplied but when the codes work it is a good service. I do think that customer services could be more helpful rather than telling me that I have done something... See more

Company replied

Rated 5 out of 5 stars
Verified

Always consistent, reliable and relatively easy to navigate. I have never once in just over 2 years, had a failed payment or failed recharge on my T-mobile prepaid account.

Company replied

Rated 2 out of 5 stars
Verified

Having a customer service department able to assist when codes are problematic or not valid. When asking for screenshots Recharge seem to think that they are possible from every app, which is just... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate the website, relatively low fees compared to other gift card merchants and has good variety of options to purchase from. No wait times, all transactions are made instantly and the t&c... See more

Company replied

Rated 2 out of 5 stars
Verified

I paid Recharge with PayPal and response was "Your order is delayed". This never happened before and tonight I urgently needed the code. This is very annoying, especially because your CS said that I... See more

Company replied

Rated 5 out of 5 stars
Verified

my account was overdraft and i couldnt pay through my bank. i highly recommend using this if you’re in between a rock and a hard place.

Company replied

Rated 2 out of 5 stars

I've been a customer since 2023 and haven't had any problems until recently. Once I tried to buy a gift code, I got charged but didn't get any code. Neither the website showed one nor got I one... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the best platform which enables you to use your Paypal to purchase international vouchers as a South African. It would be even better if it allowed us to purchase South African vouchers (1... See more

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend for all you pokie freaks in-need of a neosurf top-up voucher at 2am and to avoid domestic issues with your missus 😏

Company replied

Rated 5 out of 5 stars

Sending credit for my second best friend, he goes above and beyond for me whenever he can so I do the same.

Company replied

Rated 5 out of 5 stars
Verified

I didn't know that I had to buy the recharge pack after getting the sim activated so through this I paid it easily.

Rated 2 out of 5 stars
Verified

I use to buy from Recharge mobile credit, but My last purchase didn’t work, I send you several messages but you didn’t respond

Company replied

Rated 5 out of 5 stars
Verified

Easy to use have not used them before but would buy from them next time saved me going to the supermarket

Company replied

Rated 5 out of 5 stars
Verified

The absolute best place to purchase online payment cards. So quick and super easy!

Company replied

Rated 5 out of 5 stars
Verified

Fee is a bit irritating but its better than driving to a shop to get a paysafe

Company replied

Rated 5 out of 5 stars
Verified

Fantastic simple to use service csn not recommend enough so easy to use will be using again thanks

Company replied

Rated 5 out of 5 stars
Verified

Just really easy to renew my Mexican phone plan from Canada so it is ready to go when I get to Mexico

Company replied

Rated 5 out of 5 stars
Verified

i had absolutely no problems and it beats walking to the store to get a pay safe haha

Company replied

Rated 5 out of 5 stars
Verified

Recharge always has great gift cards. I never had a bad experience with them ever. !!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️

Company replied

Rated 5 out of 5 stars
Verified

No extra charges for using bank card for buying any products from your company

Company replied

Rated 5 out of 5 stars

Thank you so much for always being a great company and for updating and the discounts help so much too. Hugs

Company replied

Rated 5 out of 5 stars
Verified

Having a Spanish Digi account I did not know how to pay on the account from Canada. Once I found the website and the payment site it was very easy. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to recharge my friend’s account in Malaysia

Company replied

Rated 5 out of 5 stars
Verified

Great experiences with recharge.com, smooth site and checkout:)

Company replied

Rated 4 out of 5 stars
Verified

Very trustworthy one downside is fee's are a little high.

Company replied

Rated 3 out of 5 stars
Verified

I liked everything but the commission or tax is a little high

Company replied

Rated 2 out of 5 stars

The codes that i buy of 50 or 20 the transcash make my card bloke.

Company replied

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Company details

  1. Mobile Network Operator

About Recharge.com

Written by the company

Here at recharge.com, we believe in living on your own terms. Whether you want to buy call credit internationally, enjoy your favourite tv shows and music, or play games, you are in control. We've made it our mission to ensure that buying digital credit is fast, safe and simple. recharge.com

Your one-stop-shop for call credit, prepaid credit, gift cards and so much more

Written by the company

Looking for support? Get in touch ⬇️
Do you have a question or need help with your order? Contact us at support@recharge.com for a quick reply. There are no problems, only solutions :)
Simple
Easy to use: Buy & send codes your way, receive them within 30 seconds.
Convenient
A Recharge for everyone | 750+ products on Music, Gaming, Prepaid Card, Streaming, and more.
Secure
Trusted by millions | +5 million happy customers around the globe (and counting).

We’re working hard on making it easy to support others safely, all over the world

It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family

It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family
Want to top up your phone? Check. Want to top up a loved one's phone? You got it. We're here for those that love to help themselves and others. We offer safe payment options for your peace of mind, instant recharges for emergency needs and over 600 mobile operators for whoever needs mobile credit in your life.

Contact info

3.8

Great

TrustScore 4 out of 5

91K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

Recharge, no refunds here.

I placed an order totaling $165. No cards or codes were sent out but I was still charged. More than a week and a 1/2 dozen emails later and I am nowhere close to receiving a refund. Recharges motto seems to be-Quick to take your money, slow refunds.

September 29, 2025
Rated 4 out of 5 stars
Verified

I'm not a regular customer but I was…

I'm not a regular customer but I was pleased and I hope it is very secure. Thank you!

October 8, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your positive feedback! 🎉 We work diligently to ensure that our platform is as secure as possible for our customers. We're glad to hear that you're pleased with our service. If you have any questions or need further assistance, don't hesitate to reach out to our customer service. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Congstar Recharge

Using Recharge was quick and easy.

October 6, 2025
Recharge.com logo

Reply from Recharge.com

We're thrilled to hear that you found our service quick and easy! 😄 Your positive feedback fuels us to keep improving and providing top-notch services. Thanks for choosing us for your Congstar recharge! Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

All is perfect

All is perfect

October 6, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for the glowing review, we're thrilled to hear your experience was perfect! ⭐️⭐️⭐️⭐️⭐️ Your feedback makes our day! If you ever need assistance with any of our digital products, don't hesitate to reach out. Kind regards, Recharge.com

Rated 2 out of 5 stars
Verified

I cannot make payment with my credit…

I cannot make payment with my credit that I used to use every month, and I checked with the bank they told me it is recharge rejected the credit card and nothing is wrong with my credit card

October 4, 2025
Recharge.com logo

Reply from Recharge.com

Hello,
Sorry to hear about the issue with your payment. Please try again later or use another payment method. You can also contact us at support@recharge.com so we can take a closer look.
Recharge.com

Rated 5 out of 5 stars
Verified

Works instantly do recommend

Works instantly

September 30, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for the 5-star review and recommendation! We're thrilled to know our service works instantly for you. Your support means a lot to us. Enjoy your quick recharges! ⚡️😄 Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

Not clear on the charges

Too many charges, charged me for sending credit and then charged the recipient half of what I sent. I won't be using them again.

October 5, 2025
Recharge.com logo

Reply from Recharge.com

Hello,
We’re sorry to hear you feel that way. Our service fees are always clearly shown before payment is completed, ensuring full transparency 💬. We appreciate your feedback and will share it with our team.
Recharge.com

Rated 5 out of 5 stars
Verified

It's overall awesome app

It's overall awesome app . Easy to follow. Recommend to anyone

October 23, 2024
Recharge.com logo

Reply from Recharge.com

We're thrilled to hear that you find our app awesome and easy to use! 😄 Your recommendation means a lot to us. Thanks for the positive review and for choosing Recharge.com! 🎉 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Great service

Great service ! Works instantly !

October 5, 2025
Recharge.com logo

Reply from Recharge.com

We're thrilled to hear that you're happy with our service and the speed of it! 😄 Nothing is more important to us than delivering top-notch service to our awesome customers like you. We look forward to serving you again soon! Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Excellent service 👍

October 4, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your fantastic review and the thumbs up! 😄 We're thrilled that you've had an excellent experience with our service. We'll continue to do our best to provide top-notch service. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Great prices

October 6, 2025
Recharge.com logo

Reply from Recharge.com

Thanks for the fantastic review! We're thrilled to hear that you're satisfied with our prices. We always strive to offer the best value for our customers. Stay tuned for more great deals! 💳✨ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

Thank you for the 5-star review and your kind words! We're thrilled to know you have a pleasant experience with our platform. We aim to keep our services user-friendly and efficient. Stay connected with us for even more easy recharge solutions. ⚡️😄 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

Thank you for the five-star review! 🌟 It's fantastic to hear you're happy with our speedy service. We strive to make every experience as efficient and straightforward as possible. Stay connected with us for more of these lightning-fast top-ups ⚡️. Kind regards, Recharge.com

Rated 1 out of 5 stars

Sent a insurance payment after being…

Sent a insurance payment after being put through from another company it's all a scam now iv lost money even had cheek to message for another 150 avoid with everything you have

October 6, 2025
Unprompted review
Recharge.com logo

Reply from Recharge.com

We're truly sorry to hear about your experience. It's important to note that Recharge.com only provides digital products such as mobile top-ups, gaming credits, and gift cards, and does not handle insurance payments. We would never ask for additional payments unassociated with our products. Unfortunately, it sounds like you may have been the victim of a scam. We advise you to report this incident to your local law enforcement and contact our Customer Service as soon as possible, so we can take the necessary steps on our end. Again, we deeply regret that you've had this experience, and your feedback will certainly help us improve our services. Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

Refund requested

I bought a top up and the numbers are invalid and I would like a refund .

October 6, 2025
Recharge.com logo

Reply from Recharge.com

We're really sorry to hear about your experience. While we can't promise a refund here, our Customer Service team will be glad to look into your issue and provide the help you need. Could you please contact them directly for assistance? Your feedback is invaluable and will help us improve our services further. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

important service

what i did not see was my history. maybe i missed it
instructions easy.

October 5, 2025
Recharge.com logo

Reply from Recharge.com

Hello,
Glad to hear the instructions were easy 😊 If you can’t find your order history, please check your account or contact us at support@recharge.com — we’ll be happy to help.
Recharge.com

Rated 5 out of 5 stars
Verified

Awesome site

September 28, 2025
Recharge.com logo

Reply from Recharge.com

We're thrilled to hear you find our site awesome! We love providing a seamless experience for our customers. Thanks for choosing Recharge.com and for your awesome review. 😄✨ Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

Too expensive

Too expensive

October 6, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for sharing your feedback. We're sorry to hear you found our pricing higher than expected. We always strive to offer competitive and fair prices for our digital products. However, the slight markup allows us to provide a seamless, 24/7 service and immediate delivery. We appreciate your comments as it helps us improve our services. For any further assistance or inquiries, please don't hesitate to contact our Customer Service. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Satisfied customer

Timely top up and notification was promptly received.

October 3, 2025
Recharge.com logo

Reply from Recharge.com

Thank you so much for your 5-star review! We're delighted to hear that you've had a great experience with our timely top-ups and prompt notifications. Your feedback makes us sparkle! ✨ We hope to continue to provide you with great service in the future. Kind regards, Recharge.com.

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