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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly website, highlighting its easy navigation and the speed of transactions. Consumers also value the platform's ability to facilitate international voucher purchases and its convenience, especially when traditional payment methods are unavailable. The service is considered reliable and consistent, with fast delivery of codes and recharges. However, some people reported issues related to payments, encountering problems with credit card acceptance and discount codes not working correctly. Others have reported negative experiences related to refunds and customer support. Some consumers have also reported difficulties in contacting customer support and delays in receiving assistance. A few users mentioned receiving already redeemed codes and encountering difficulties in resolving the issue with customer service.

Based on these reviews

Rated 4 out of 5 stars
Verified

The service is reliable most of the time but a bit on the expensive side. Over 15% mark-up seems a bit stiff. However, since the Cosmote app will (most of the time) not let me have access to the web... See more

Company replied

Rated 4 out of 5 stars
Verified

I was an overall great experience, fast, intuitive and easy to activate. My only concern, is that after purchase I was not sure how to enable my refill, but apparently this was automatically done. I... See more

Company replied

Rated 4 out of 5 stars
Verified

Recharge has always delivered my e-voucher codes quickly and they have always worked as promised. I do wish they would charge a dollar less on their service fees. A $25 voucher costs me $28.49 in tota... See more

Rated 4 out of 5 stars
Verified

It's just straightforward, easy to read & navigate, simple, helpful & super useful site to use!

Company replied

Rated 2 out of 5 stars

Normally a reliable service but got an “order delayed” notification yesterday when the credit was urgently needed. My bank account was charged. The email said to wait 24 hours to see if the code wou... See more

Company replied

Rated 5 out of 5 stars
Verified

Orher vendors couldn’t complete transaction because they insisted on entering our home postal code in a format that matched the website country’s format (but it can’t match format if client is from... See more

Company replied

Rated 3 out of 5 stars
Verified

I found the new designed site difficult to find where I could login to my account, otherwise, it's a good site but needs the login area on the main front page instead of customers having to go search... See more

Company replied

Rated 5 out of 5 stars

I am always confident when l shop online with the delivery company Evri system. Notification of your parcel journey to when l can expect to receive and the time of delivery. They also give options of... See more

Company replied

Rated 5 out of 5 stars
Verified

Always safe reliable and fast never had a problem with any more payments but what I ordered coming out of my bank great service guys.

Company replied

Rated 5 out of 5 stars

After a couple of easy clicks and paying for my top-up , the order number came through on my email . I entered the VO-number on my new messages on the mobile I needed to top up and sent as per the in... See more

Company replied

Rated 3 out of 5 stars
Verified

I've lost 500$ up to 1000% today with no way to track it down except wait for your support team to get back to me by email no phone # with which a customer may help clearly state what happened

Company replied

Rated 3 out of 5 stars
Verified

Too many invalid or duplicate codes supplied but when the codes work it is a good service. I do think that customer services could be more helpful rather than telling me that I have done something... See more

Company replied

Rated 3 out of 5 stars
Verified

Super efficient and easy way of sending cash. My main issue is that sometimes the discount code doesn't work and with larger amounts for payment cards the full discount code is not applied if it excee... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate the website, relatively low fees compared to other gift card merchants and has good variety of options to purchase from. No wait times, all transactions are made instantly and the t&c... See more

Company replied

Rated 2 out of 5 stars
Verified

I cannot make payment with my credit that I used to use every month, and I checked with the bank they told me it is recharge rejected the credit card and nothing is wrong with my credit card

Company replied

Rated 2 out of 5 stars
Verified

I paid Recharge with PayPal and response was "Your order is delayed". This never happened before and tonight I urgently needed the code. This is very annoying, especially because your CS said that I... See more

Company replied

Rated 5 out of 5 stars

Only ever had one small issue, and that was more on me than Mobiletopup. But they were quick to help resolve the issue. They are fast to deliver. Helpful support. Highly recommend.

Company replied

Rated 2 out of 5 stars
Verified

Having a customer service department able to assist when codes are problematic or not valid. When asking for screenshots Recharge seem to think that they are possible from every app, which is just... See more

Company replied

Rated 2 out of 5 stars

I've been a customer since 2023 and haven't had any problems until recently. Once I tried to buy a gift code, I got charged but didn't get any code. Neither the website showed one nor got I one... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the best platform which enables you to use your Paypal to purchase international vouchers as a South African. It would be even better if it allowed us to purchase South African vouchers (1... See more

Company replied

Rated 5 out of 5 stars
Verified

Always consistent, reliable and relatively easy to navigate. I have never once in just over 2 years, had a failed payment or failed recharge on my T-mobile prepaid account.

Company replied

Rated 5 out of 5 stars
Invited

After paying, I get my Wish Code very fast as Email or in the Website Delivery.

Company replied

Rated 5 out of 5 stars
Verified

Hi i buy recharge for my Vodafone credit and also neosurf voucher credit and its very quick

Company replied

Rated 5 out of 5 stars
Verified

my account was overdraft and i couldnt pay through my bank. i highly recommend using this if you’re in between a rock and a hard place.

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend for all you pokie freaks in-need of a neosurf top-up voucher at 2am and to avoid domestic issues with your missus 😏

Company replied

Rated 5 out of 5 stars
Verified

I didn't know that I had to buy the recharge pack after getting the sim activated so through this I paid it easily.

Rated 2 out of 5 stars
Verified

I use to buy from Recharge mobile credit, but My last purchase didn’t work, I send you several messages but you didn’t respond

Company replied

Rated 5 out of 5 stars
Verified

Was really easy to buy and got the code directly in my mail box, could use it directly great service

Company replied

Rated 5 out of 5 stars

Sending credit for my second best friend, he goes above and beyond for me whenever he can so I do the same.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use have not used them before but would buy from them next time saved me going to the supermarket

Company replied

Rated 5 out of 5 stars
Verified

The absolute best place to purchase online payment cards. So quick and super easy!

Company replied

Rated 4 out of 5 stars
Verified

I'm not a regular customer but I was pleased and I hope it is very secure. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Fee is a bit irritating but its better than driving to a shop to get a paysafe

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy renewal I recommend the recharge too up system

Company replied

Rated 5 out of 5 stars
Verified

Everything always works out exactly the way it's supposed to

Company replied

Rated 5 out of 5 stars
Verified

i had absolutely no problems and it beats walking to the store to get a pay safe haha

Company replied

Rated 5 out of 5 stars
Verified

They give you numbers and letters in a code, that doesn't work.

Company replied

Rated 5 out of 5 stars
Verified

The service is great but you pay a bit extra. Worth it for how quickly the recharge is done.

Company replied

Rated 5 out of 5 stars
Verified

what i did not see was my history. maybe i missed it instructions easy.

Company replied

Rated 5 out of 5 stars
Verified

great service. Saves me time every month because i don't need to go to the telco store in Indonesia to top up credit.

Company replied

Rated 5 out of 5 stars
Verified

It's overall awesome app . Easy to follow. Recommend to anyone

Company replied

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Company details

  1. Mobile Network Operator

About Recharge.com

Written by the company

Here at recharge.com, we believe in living on your own terms. Whether you want to buy call credit internationally, enjoy your favourite tv shows and music, or play games, you are in control. We've made it our mission to ensure that buying digital credit is fast, safe and simple. recharge.com

Your one-stop-shop for call credit, prepaid credit, gift cards and so much more

Written by the company

Looking for support? Get in touch ⬇️
Do you have a question or need help with your order? Contact us at support@recharge.com for a quick reply. There are no problems, only solutions :)
Simple
Easy to use: Buy & send codes your way, receive them within 30 seconds.
Convenient
A Recharge for everyone | 750+ products on Music, Gaming, Prepaid Card, Streaming, and more.
Secure
Trusted by millions | +5 million happy customers around the globe (and counting).

We’re working hard on making it easy to support others safely, all over the world

It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family

It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family
Want to top up your phone? Check. Want to top up a loved one's phone? You got it. We're here for those that love to help themselves and others. We offer safe payment options for your peace of mind, instant recharges for emergency needs and over 600 mobile operators for whoever needs mobile credit in your life.

Contact info

3.8

Great

TrustScore 4 out of 5

91K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Effortless

Seamless transaction .

September 11, 2025
Recharge.com logo

Reply from Recharge.com

Hello,
Great to hear everything went seamlessly 🎉 Thanks for your review!
Recharge.com

Rated 1 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

We're sorry to hear you're having trouble with your purchase. We would like to investigate this for you. Could you please get in touch with our Customer Service team via the website or the app? They are well equipped to assist you further. Your feedback is most appreciated as it helps us improve our service. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Simple test up and was just what I…

Simple test up and was just what I needed. Easy to use & presented really well

October 8, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review! We're thrilled to hear you found our set up simple and our interface easy to use. We'll continue working hard to keep things straightforward and user-friendly for you. ✨😄 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

How easy it is

October 11, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for the 5-star review! We're thrilled to hear that you found our service easy to use. We always strive to make the recharge process as simple as possible for our valued customers, so your feedback is greatly appreciated. Stay tuned for more easy and quick digital recharges.⚡️😄 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Process

The process was fast, i use it everytime I need a recharge.

October 8, 2025
Recharge.com logo

Reply from Recharge.com

Thanks for leaving a 5-star review! We're thrilled to hear that you find our recharge process fast and reliable. We look forward to serving you again soon! 💫⚡️ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Easy and fast

October 12, 2025
Recharge.com logo

Reply from Recharge.com

Thanks for the five-star review! We're thrilled to hear that you found our service easy and fast. ⚡️ We're always here to help with your digital needs. Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

Hello,
We’re very sorry to hear this 😔. Unfortunately, scammers sometimes trick people into buying codes or making payments through legitimate platforms like ours. Please note that Recharge.com itself is a secure and legitimate website. We recommend contacting your bank immediately and reporting the scam to local authorities. You can also reach us at support@recharge.com — our team will do their best to assist you.
Recharge.com

Rated 5 out of 5 stars
Verified

Very promptly and thoroughly managed my…

Very promptly and thoroughly managed my request

October 11, 2025
Recharge.com logo

Reply from Recharge.com

Thank you so much for your positive review! We are thrilled to hear that you are satisfied with our prompt and thorough service. We always strive to provide the best experience to our customers. 💡✨ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Good quality and good service quick…

Good quality and good service quick delivery

October 10, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your glowing review! We're thrilled to hear you're pleased with the quality and speed of our service. We aim to keep delivering the same level of satisfaction.💡✨ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Fast and very good

October 11, 2025
Recharge.com logo

Reply from Recharge.com

Thank you so much for your positive feedback and for giving us a 5-star review! 🎉 We're thrilled to hear that our service was fast and very good. We'll keep doing our best to provide top-notch service. ⚡️ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Quick and easy.

October 11, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your wonderful review! We're thrilled to hear that you found our service quick and easy. It's always our goal to provide a smooth and hassle-free experience! 😄✨ Kind regards, Recharge.com

Rated 5 out of 5 stars

Easy to use I refer to family and…

Easy to use I refer to family and friends

October 11, 2025
Unprompted review
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review and for recommending us to your family and friends! 😄 We're delighted to hear that you find our service easy to use. We're working hard to make digital credit accessible to everyone, everywhere and your feedback is highly appreciated. Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

Slow

Not ok. Very awkward

October 11, 2025
Recharge.com logo

Reply from Recharge.com

We're sorry to hear that you had a less than satisfactory experience with us. We strive to deliver exceptional service and it seems we did not live up to that with your transaction. Could you please reach out to our Customer Service for further assistance? Your feedback is crucial in helping us improve. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Good as always.

October 11, 2025
Recharge.com logo

Reply from Recharge.com

So glad to hear you're consistently having a good experience with us! Thanks for the 5-star review and for choosing Recharge.com. 😄✨ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Fast easy great overall

October 10, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for the fantastic review! We're absolutely thrilled that you've had a speedy and positive experience with us. It's great to hear that our service has been easy and convenient for you. Your satisfaction means everything to us. Keep enjoying the quick and simple transactions! 😄✨ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Everything always works out exactly the…

Everything always works out exactly the way it's supposed to

October 8, 2025
Recharge.com logo

Reply from Recharge.com

Thanks for your 5-star review! We're thrilled to hear that everything is working out just as expected. Your feedback means a lot to us. If you need anything else, we're here to assist.⚙️💡 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Easy and Quick

Easy, quick and very convenient!

October 8, 2025
Recharge.com logo

Reply from Recharge.com

Thanks for the 5-star review! We're thrilled to hear you find our service easy, quick, and convenient. Your feedback fuels us to make our platform even better! 🚀⚡️ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Pay as you go recharge service

The service is great but you pay a bit extra. Worth it for how quickly the recharge is done.

March 1, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review! We're delighted to hear you appreciate the speed of our service. We're always working to provide the best value for our customers while ensuring our service is fast and reliable. Your feedback is highly appreciated.💡💳 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Bonjour? Fast and pratic

Bonjour? Thank You fast and perfect.

October 10, 2025
Recharge.com logo

Reply from Recharge.com

Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que notre service vous a satisfait. Nous nous efforçons de rendre chaque expérience aussi rapide et parfaite que possible. N'hésitez pas à revenir pour tous vos besoins en recharges digitales! ⚡️😄 Cordialement, Recharge.com

Rated 1 out of 5 stars
Verified

I purchased a Mint card which is…

I purchased a Mint card which is useless and no options to transfer the money to other places or refund. Support has been non-existant

October 10, 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your feedback. We're sorry to hear about your experience. We aim to provide top-notch customer service, and it seems we fell short this time. If you haven't yet, please contact our Customer Service team directly for further assistance. We greatly appreciate your feedback and will use it to improve our services. Kind regards, Recharge.com

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