Freshworks

No mixed signals. No extra steps. Just support that shows up when it should. Happy Valentine’s Day from the team that uncomplicates work ❤️

Coming off an exceptional 2025, Freshworks is building momentum into 2026. Upmarket growth, growing AI adoption across our platform, and expanded service operations with FireHydrant are driving real impact for our customers. As diginomica highlights, companies are looking for simpler, more cost-effective alternatives to legacy platforms—and that’s exactly the value we deliver. Uncomplicating IT. Scaling with purpose. Read the full article: https://lnkd.in/gCqXEUCd #FreshworksUncomplicates

AI is giving teams hours back every week. The real question is: what happens next? The competitive edge isn’t just deploying AI, it’s deciding how that reclaimed time gets reinvested. That's how productivity turns into progress. Do you agree?

Q4 was a capstone to an exceptional 2025 at Freshworks. We exceeded the high end of guidance on revenue and non-GAAP operating margin, delivered 16% full-year revenue growth, and outperformed expectations on margin, EPS, and cash flow. We’re also raising the bar for 2026—guiding 13.5–14% revenue growth, above Street expectations and higher than what we shared at Investor Day in September. What’s powering this momentum: the relentless execution of our teams, AI product innovation delivering measurable results for our customers, and strategic investments to bolster our IT service and operations capabilities—including the acquisition of FireHydrant. We’re playing offense this year. And we see a tremendous opportunity to keep taking share and building durable, profitable growth. Read what Constellation Research, Inc. has to say about Freshworks’ Q4 win and how AI is driving real results:  https://lnkd.in/gyZ3mA4W

Mid-market companies power our economy. But they don’t have time for slow, complex AI rollouts. For them, AI has to deliver value fast, or it doesn’t stick. At #Davos2026, our CEO Dennis Woodside shared why the mid-market is the real test for productivity and growth and how Freshworks helps teams scale without the enterprise complexity. Less complexity. More impact.

Not all agents can handle every ticket. But figuring out who's best for the job shouldn't take 10 minutes per ticket. Freddy AI knows which agents have the right skills, checks their workload, and assigns tickets automatically. Your specialists handle the complex stuff. Your newer agents get the right training tickets. Everyone wins.

7-Eleven is called a convenience store for a reason. So when their support operations felt anything but convenient, 7-Eleven Philippines brought it in-house with Freshdesk. By automatically filtering social media noise and routing tickets to the right teams, they reduced ticket volume by nearly 100,000 in a year and now resolve 98% of tickets within SLA across every channel. Convenience isn’t just for customers. It’s for the teams behind the scenes, too. Read 7-Eleven Philippines full story. Link in comments 👇 🔗

AI shouldn’t be another tool to manage. It should quietly take care of the busywork so agents can focus on what matters most: the customer. That’s how we uncomplicate work. #FreshworksUncomplicates

Modern AI systems have finally crossed a critical threshold ☝️ They are not just "talking" anymore. They are doing. They’re ready for real-world complexity at scale. (Not just a glorified FAQ with better grammar) Gartner predicts agentic AI could handle up to 80% of routine customer service issues on its own, cutting operating costs by about 30% by 2029. Our Chief Product Officer, Srinivasan Raghavan says this isn't some far future. It's already happening. Dive into Srini’s full take on why agentic AI is ready for the real world. Link in comments 🔗 👇

AI can't transform healthcare alone; it needs a digitally ready workforce. Tony Davies from Portsmouth Hospitals University NHS Trust shares how bridging the digital skills gap can supercharge IT performance and the staff experience.