FreeScout is an open-source help desk and customer support system designed for small and medium-sized businesses. It provides a lightweight, self-hosted alternative to SaaS help desk solutions, allowing users to manage support tickets, track customer inquiries, and collaborate within a team. FreeScout supports multi-channel communication, including email integration and automated responses, making it a versatile tool for customer service.
Features
- Ticket management system for handling customer inquiries
- Multi-channel support including email integration
- Team collaboration with internal notes and assignment
- Customizable canned responses for quick replies
- Reporting and analytics on support performance
- Integration with third-party tools via plugins
Project Samples
Categories
Help DeskLicense
Affero GNU Public LicenseFollow FreeScout Help Desk
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