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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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33 Products for "customer" with 2 filters applied:

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  • 1
    TicketSearch

    TicketSearch

    TicketSearch

    TicketSearch is a complete event ticketing, box office management, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, and merchandise, as well as accept donations and manage customer relations. TicketSearch offers two levels of service, the standard edition, with features for every organization, and the enterprise solution, which provides additional services such as marketing, phone sales, and additional support...
    2 Ratings
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  • 2
    Event Essentials

    Event Essentials

    Event Essentials

    ... of Fairs, Festivals, Music Concerts, and Wine/Beer Events. Our Event Tech solution offers users an easy access to real-time event files and vital data, from anywhere at anytime. By using Event Essential, you can have a convenience-driven and easy-to-use system that enables you to collect and consolidate forms in digital format, track customer sales, and reduce overhead costs while increasing your sales and productivity. Event Essentials is based in the United States.
    2 Ratings
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  • 3
    Skedda

    Skedda

    Skedda

    Skedda is the world's leading workplace space-scheduling platform. Infinitely customizable, the platform allows organizations to automate complex and time-consuming booking tasks, to better manage their spaces. Skedda removes the hassle of manually managing all things 'space-scheduling', so that your teams can focus on work that matters. Organizations like Mercedes-Benz, Siemens and Harvard University are already using Skedda to help them do just that. Regardless of the size of your...
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    525 Ratings
    Starting Price: $7 per month
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  • 4
    ROLLER

    ROLLER

    ROLLER

    At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 2,600+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, Altitude, American Dream, Uptown Jungle, Flip Out, WhoaZone, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme...
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    238 Ratings
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  • 5
    Ur Venue

    Ur Venue

    Venue Management Systems

    Monetize non-room hospitality inventory across all customer touchpoints throughout the booking and in-stay journey. Maximize customer spending across all venues of your integrated resort – nightclubs, pools, spas, restaurants, sportsbook, and beyond – with a single-point solution. Gain cross-resort visibility and take care of your guests at every hospitality touchpoint with real-time, data-driven operator workflows from the podium to the back of the house. Activate meaningful guest data...
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  • 6
    bookitlive

    bookitlive

    bookitlive

    bookitLive is the ideal booking solution for single person operators to multinational enterprise corporations and every business size in between. bookitLive opens new opportunities to increase booking efficiencies, retain and up-sell existing customers attract new ones, run marketing campaigns and promotions and improve the overall customer experience. New API now available.
    Starting Price: $40/month
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  • 7
    VenueRez

    VenueRez

    VenueRez

    First impressions are everything. That’s why it’s important to make interactions with your customers as simple as possible, using the best tools. Introducing the latest cloud-based venue booking software for smart businesses, Seekom VenueRez. Enable your customers to check availability, hold, request or book a venue, real-time, on your website. Imagine being able to manage your venue, function or meeting space with a single venue management system? Say goodbye to email requests, booking...
    Starting Price: $25 per month
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  • 8
    My Nightclub Manager
    A fully customizable calendar to store all of your weekly and one-off events including start and end time, private or public, and more. Calculate your ROI on advertising, as well as the sales brought in by promoters or your own staff with easy to run statistical reporting tools. Integrate your photo gallery and event calendar with real time control of photos appearing on your web site, and events. Build your customer database including history, tracking of reservations, and spend. Categorize...
    Starting Price: $50 per month
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  • 9
    ThunderTix

    ThunderTix

    ThunderTix

    ... dates. We save staff time by automating event reminders, post-event surveys, automated email alerts, and nightly reports. You can count on us to onboard your staff with excellent on-screen prompts, video tutorials, and exceptional and personal support. In sum, we help organizations run efficiently, so you can focus on creating great events. Use our free trial to experience stellar customer service and learn why ThunderTix is the #1 choice for live performances.
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    22 Ratings
    Starting Price: $20/month
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  • 10
    Playfinder

    Playfinder

    Playfinder

    From online booking software to marketing services, we simplify your sports facility management and help you reach new customers. A Playfinder listing promotes your facilities to active sport players who are using our website and app to find somewhere to play. Playfinder allows venues to take online bookings, providing a better booking experience for customers and reducing staff workload. Our services help maximize the accessibility of your facilities, increasing utilization rates and enabling...
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  • 11
    Cloud Venue

    Cloud Venue

    Advanced

    Our ticketing and venue management solution, Cloud Venue, enables you to effectively grow your sales revenue. We understand that theatres, venues, sports organizations, and charities need modern ticketing systems that will encourage profitable growth. In the digital age, consumer behaviors are changing, meaning there is an expectation of fast service and the ability to purchase tickets online, quickly, securely, and from any device. Our portfolio of customers in multiple industries means we...
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  • 12
    Priava

    Priava

    Momentus Technologies

    ... compliant and secures data with SSL encryption. Priava is known for being easy & intuitive to use, and is well-regarded for their helpful, knowledgeable and local customer service. Priava's built-in customer relationship management (CRM) allows users to associate events with multiple contacts. Leads and enquiries can be managed, and reasons for wins or losses can be tracked. The platform includes tools for managing availability, bookings, resources, logistics, customers, catering, reporting, and more.
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  • 13
    The CXApp
    The CXApp is a cloud-based, mobile app solution for digital experience programs for the future of work across workplace, desks, events, meetings, and employee engagement. We are the leading provider of mobile-first, digital programs across your organization to improve in-person, off-site, and on-the-go experiences. Our SaaS-based mobile app platform brings your customer, employee, visitor experience initiatives together in one hassle-free system that you don't have to host, manage...
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  • 14
    Tripleseat

    Tripleseat

    Tripleseat

    Trusted by 2,500 venues and 18,000+ industry experts, Tripleseat automates the event management process from start to finish. From capturing leads and finalizing bookings, managing contact and event information, up to invoicing and payment processing, Tripleseat offers all the smart capabilities to help restaurants, hotels, and event venues delight customers and grow their business.
    1 Rating
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  • 15
    HoneyBook

    HoneyBook

    HoneyBook

    HoneyBook helps creative entrepreneurs and freelancers book more clients, manage projects and get paid all in one place. With their business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. Its like your own personal assistant. This all-in-one management platform streamlines business processes, from first inquiry to final payment, so business owners can spend less time on administrative work and...
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    16 Ratings
    Starting Price: $19 monthly ($16 annually)
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  • 16
    AllBooked
    Set up your venue in minutes and bring users on board for immediate use. Enjoy an intuitive platform that makes onboarding and booking easy for your most tech-shy users. Automatically grant access to your facilities, simplifying entry for members, users, and staff. Ensure that studios, courts, and spaces are well-lit and comfortable when in use, and conserve energy when they’re not. Handle logging payments and invoices for classes, memberships, or space rentals. Show off key features,...
    Starting Price: $49 per month
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  • 17
    Zentila

    Zentila

    Zentila

    ...-driven, end-to-end solutions for event management and venue sourcing. Aventri offers the only venue sourcing platform designed specifically for third-party planners. Our innovative solution combines Aventri Venue Sourcing with tools to foster customer collaboration and business growth.
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  • 18
    Venuetize

    Venuetize

    Venuetize

    When searching for a mobile payment solution, you have a lot of options these days. Many mobile wallets are just digitized ways to pay – but the Venuetize Mobile Wallet gives you more. When using our platform, you have the ability to capture your customer data, their likes, habits, and preferences. You can use this to apply data and analytics, create advanced user segmentation, targeted marketing, and ultimately drive revenue. Give your VIPs, Season Ticket Members, or specific groups a unique...
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  • 19
    RinkWare

    RinkWare

    RinkWare

    ​RinkWare is a comprehensive online solution tailored for roller rinks, offering tools for party booking, management, and website integration. With unlimited online and in-house bookings, customizable party packages, and add-ons, it ensures venues are always open to customers. Features like real-time statistical reports, synchronized online booking, and unlimited user accounts eliminate missed or double bookings. RinkWare also provides customizable website templates, including hosting, SSL...
    Starting Price: $149.99 per month
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  • 20
    HoldMyTicket

    HoldMyTicket

    HoldMyTicket

    HoldMyTicket is an innovative ticketing solution. Built for the event industry of today, HoldMyTicket offers custom solutions for our clients. Customized ticketing solutions for any event. Whether you are selling tickets to a small conference, sports arena, or large-scale event, HoldMyTicket has you covered! With HoldMyTicket’s Spark event management and ticketing solutions, we have made it simple for our users to coordinate every step of their event and sell tickets online in minutes...
    Starting Price: $0.01
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  • 21
    Vendini

    Vendini

    Vendini

    Vendini strives to drive and simplify the business of selling live events, marketing, fundraising and patron management with a top-tier software. Any size event can take full advantage of the cluster of strategically developed features that the platform provides through their easy-to-use interfaces, such as Barcode & Ticket Scanning, Mobile, Online, & Onsite Ticketing, Print-at-Home Option, Ticket Brokering. In addition, organizers can manage Box Office Sales, Customer Database, Fundraising...
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  • 22
    VBO Tickets

    VBO Tickets

    VBO Tickets

    VBO Tickets is a feature-rich ticketing platform designed to help organizations of all sizes. Cloud-based and mobile compatible, VBO Tickets is a white label, all-in-one software solution that seamlessly embeds into any existing website and Facebook page. With VBO Tickets, promoters can easily create events, set up a payment gateway, add tickets, market their event, view reports, communicate with their customers, and more. Key features include Box Office, Ticketing, Reporting, CRM, Donations...
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  • 23
    iVvy Venue Management
    With more than 13,000 users, iVvy Venue Management is cloud-based software designed to help venues market and manage their function space, catering, equipment & accommodation all in one place. Using our software venues can easily manage enquiries & bookings, & provide reporting & visibility across the entire business. Our software is used by some of the world's iconic venues as well as small restaurants with event function space & large hotel chains with multiple properties & event...
    6 Ratings
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  • 24
    iVvy Event Management
    .... In addition, the software enables organizers to customize registration fields and manage sponsorships. iVvy Event Management’s ticket scanning application enables the attendee to record registration for the event by scanning tickets from a smartphone. Furthermore, the software assists in delegate management by collecting relevant information such as food and beverage choice, name badge, shirt size, and seat preference.
    Starting Price: $50
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  • 25
    Artifax

    Artifax

    Artifax

    Venue and event management streamlined. Civic facilities, conference centres, galleries and museums, visitor attractions, theatres and concert halls, festivals and places of worship around the world use Artifax for event planning, room hire, staff and resource scheduling, finances, artistic and production schedules, tour bookings, document storage and online bookings. Artifax software is simple to configure and use with built-in wizards, custom fields and contextual forms, robust security...
    Starting Price: $296.00/month
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  • 26
    OPTIMOGOV

    OPTIMOGOV

    OPTIMOGOV

    ..., bulky waste collection, memberships, and public ticketing events. OPTIMOGOV's LGO platform is designed to help councils efficiently manage all bookable spaces and tickets, with a user-friendly, award-winning community engagement self-service platform that delivers a world-class customer experience. The platform also enables council staff to automate and streamline the entire booking fulfillment and management process, resulting in significant time savings and optimal asset utilisation. In addition
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  • 27
    Pandarix

    Pandarix

    Pandarix

    ... software solution built on an open architecture best practice platform. Pandarix combines with existing systems to help you deliver a “World Class” customer experience and achieve your business KPIs and budgets. The Pandarix philosophy is to exceed the expectations of our client, always be ahead of the curve and provide software solutions tailored to predict and meet the exact needs of your event and venue business.
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  • 28
    iSmart Spaces

    iSmart Spaces

    iSmart Software

    ... and ask Spaces to repeat it as often as you wish. Report and manage bookings without stress. Saving time managing your venues, spaces, and rooms. Streamlining your booking processes. Enhancing profitability by automating repetitive tasks. Report and manage information wherever you are. Suitable for anybody who has a Space to be booked online, 24/7! Create workflows to cut admin time. Provides great service to your customers. Book, and pay, online in a matter of moments.
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  • 29
    MeetingPackage
    MeetingPackage assists venues in boosting revenue from Meetings & Events and Group business by improving booking confirmation rates, enhancing sales management efficiency, resulting in cost savings, and delivering an improved user experience for all stakeholders involved. This is achieved by automation with features such as instant availability, dynamic pricing, robust business rule configuration, online payment, and full integrations to various operational systems. The MeetingPackage...
    Starting Price: Starting from 210 € /month
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  • 30
    VenueLytics

    VenueLytics

    VenueLytics

    See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times. See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR. Soar above the traditional 10% to over 60% engagement of your in-stay guests. Gain immediate knowledge of guest concerns and have the ability to respond in minutes, not days. Provide a customized guest experience by leveraging an always-expanding unique guest profile that enables...
    Starting Price: $79.00/month
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