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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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255 Products for "customer" with 2 filters applied:

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  • 1
    Apex Power Dialer

    Apex Power Dialer

    Apex Power Dialer

    Apex Power Dialer is a Power Dialer that allows your agents to sequentially work through each lead, in the most efficient way possible. A core feature is the ability to create custom dialer lists, which are custom audiences you can create by filtering and sorting your leads. Take as much resistance out of your sales team's hands, and allow them to focus on generating leads and closing deals. Key Features: * Organize and segment your leads keeping your agents on track and working...
    Starting Price: $74.95 per month
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  • 2
    QuoteIQ

    QuoteIQ

    QuoteIQ

    QuoteIQ is the all-in-one CRM built for home service businesses like pressure washing, lawn care, window cleaning, junk removal, and striping. Built by real service business owners, QuoteIQ includes everything needed to run and grow a business—quotes, invoices, customer messaging, employee scheduling, review automation, job tracking, and property measurement using MapMeasure Pro. Features like InstaQuote and InstaSchedule let customers quote and book jobs online instantly. Unlike traditional...
    6 Ratings
    Starting Price: $29.99 per month
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  • 3
    Knockio

    Knockio

    Knockio

    ... and increasing the number of leads visited per day. Real-Time Data Tracking: Monitor sales performance and track customer interactions in real-time, allowing for quick adjustments and data-driven decision-making. Automated Follow-ups: Simplify the follow-up process with automated reminders and notifications, ensuring timely communication with potential clients. Performance Analytics: Access insightful analytics to evaluate sales team performance, identify trends, and refine strategies for better.
    Starting Price: $20/user/month
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  • 4
    iCallify

    iCallify

    iCallify

    iCallify provides intelligent call center software that enhances customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, WhatsApp Business Calling, and real-time monitoring dashboards. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication...
    1 Rating
    Starting Price: $10 /user/month
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  • 5
    Voxbay

    Voxbay

    Voxbay

    ... virtual numbers from over 65 countries. It provides real-time agent dashboards, performance tracking, automated notifications, and social media connectors. With 99.9 % uptime, robust security, and scalable deployment, Voxbay streamlines inbound and outbound communication, optimizes workflows, and enhances customer engagement through centralized control and intelligent analytics.
    Starting Price: Free
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  • 6
    RenderEase

    RenderEase

    RenderEase

    At RenderEase, we empower businesses with next-generation "3D product images" and "AI visual content" that transform the way products are showcased online. In today’s ecommerce-driven world, compelling visuals are the key to capturing attention and driving conversions. Our mission is to help brands deliver high-quality, interactive, and cost-effective visuals that engage customers and enhance shopping experiences. We specialize in “virtual photography", "3D product configurators”, and “scene...
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  • 7
    monday sales CRM
    Built on top of monday.com Work OS, monday sales CRM empowers business owners and sales teams to manage all aspects of their sales cycle and customer data, streamlined in one centralized place. They can capture leads from any source, easily manage their contacts’ information, and track every deal's status so that no opportunities slip through the cracks. monday sales CRM lets you create no-code automations, eliminating hours of repetitive processes, and seamlessly integrates with the tools...
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    7 Ratings
    Starting Price: $10 seat / month
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  • 8
    Rollio

    Rollio

    Rollio

    Prompt & populate the fields that drive business initiatives. Give 100+ hours back to each rep to spend in client-facing meetings, calls, and activities. Allow admins & developers to focus on infrastructure, not temporary fixes to simplify the experience. Embed your best process into the hands of all your producers. Customer interactions are one of the most valuable assets for a business and need to be treated with utmost care. Rollio is SOC2 Type 2 compliant, built on Heroku (owned...
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  • 9
    Plumb5

    Plumb5

    Decisive Analytical Systems Pvt Ltd

    Plumb5 is a Real-Time Marketing Automation & a Lead Generation Saas Product, which can Measure your Website Traffic / Convert your Website Audience to Prospects /Maximize your Project Enquiries, Site Visits and Conversions / Schedule more effective Promotional Emails, SMS & Whatsapp campaigns / Manage & Monitor all your Leads through various sources / Measure your organic and social campaigns / Live Chat with your Online Visitors
    2 Ratings
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  • 10
    Revegy

    Revegy

    Revegy

    Revegy's intelligent sales planning platform helps sales teams stay aligned, deepen relationships, and drive measurable impact on revenue in their most important accounts.
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  • 11
    Capture by MOVology

    Capture by MOVology

    Capture® Powered By MOVology

    Capture® is the first ever patented software that helps you capture more leads from your website traffic. Finally there is a way to identify and remarket to your lost web traffic, reinforcing your lead generation strategy for a stronger ROI.
    Starting Price: $0
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  • 12
    PriceKit

    PriceKit

    Smart Trade Applications

    PriceKit helps you to react quickly to the changes of your competitors' prices and product availabilities. The first pricing decision support system based on smartpricing™ technology.
    Starting Price: €24.90
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  • 13
    Capture Technologies

    Capture Technologies

    Capture Technologies

    Capture Technologies is an event technology company that provides all the necessary services to create a seamless event experience. With over 20 years of offering event technology solutions, we understand that not all events are the same. Your event is unique and we are committed to making sure our industry leading event software delivers an impactful experience for everyone involved.
    Starting Price: $4 per month
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  • 14
    Copilot

    Copilot

    Copilot

    ... for the things they didn’t know to look for. When a rep needs an answer, they ask everyone else which distracts the team from selling. The single source for all internal knowledge and customer-facing content and collateral. Have the latest docs one click away and ready to share.
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  • 15
    BRIO

    BRIO

    Sciative

    BRIO is a 360˚ pricing platform that derives data-driven insights from every stage of your business’ value chain to identify the right pricing, marketing & inventory decisions. Backed by scientific models, scalable technical architecture and big data, BRIO augments historical data with what’s proven. Real time market intelligence and game theoretic frameworks enables it to track competition and compute the right competitive strategy. It also monitors customer reviews, ratings and sentiments...
    Starting Price: $110/month
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  • 16
    Sprii

    Sprii

    Sprii

    Sprii is the world’s only solution that lets you host live shopping events on both social media and your website to maximize reach without increasing workload. We integrate with all the most recognized tools in the e-commerce industry which makes it way easier for anyone who wants to start selling products through live streams. At Sprii, we keep developing new features to increase sales, engagement, and view time, to make our customers' success even bigger. Features like live reminders...
    Starting Price: $99/month
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  • 17
    BigLittle RevenUp

    BigLittle RevenUp

    BigLittle.ai

    BigLittle RevenUp is the ultimate revenue leak mitigation solution. There isn’t another product that is quite like it. Our objective is to provide RevOps leaders with the tools, techniques and insights to help them transform functionally siloed marketing, sales and customer success ops teams into a fully-integrated revenue operations organization. We help them do their job better so they can consistently meet and exceed revenue goals and deliver sustainable competitive advantage...
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  • 18
    Reachfast

    Reachfast

    Reachfast

    A B2B contact database that provides direct phone numbers and emails of LinkedIn professionals using just their profile URL. Our data-driven platform seamlessly integrates with CRM systems and sales tech stacks, optimizing lead management and customer outreach. With unparalleled data accuracy and 10-40% more phone numbers than competitors, ReachFast revolutionizes B2B contact databases and marketing automation.
    Starting Price: $35.33 per month
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  • 19
    JustCall

    JustCall

    JustCall.io

    The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence &...
    1 Rating
    Starting Price: $30 per user per month
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  • 20
    Prospect CRM

    Prospect CRM

    ProspectSoft

    ... who sell physical products B2B. Prospect integrates product, inventory and customer sales data, to streamline B2B CRM processes. Your team will save time, increase sales and maximise profits. Prospect combines the best of traditional CRM – Marketing, Sales Pipelines and Customer Service Management – with the reality of selling B2B products – quoting, ordering, inventory management, special pricing, back orders, product information and even contracts, serial numbers and asset tracking.
    Starting Price: £22.50 per month
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  • 21
    Kepion

    Kepion

    Kepion

    Plan your way with Kepion's CPM software. We are a cloud planning & analytics software company that caters to businesses of all sizes, including SMBs and large enterprises, and supports custom-built apps, as well as an end-to-end BI platform, web-based access, flexible integration, real-time calculations, and more. We help connect organizations' teams under a single view of their business performance, so they can make intelligent financial and operational decisions. Kepion's global offices...
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  • 22
    Smart Inventory Planning & Optimization
    Smart Software is a leading provider of demand planning, inventory optimization and supply chain analytics solutions headquartered in Belmont, Massachusetts, USA. Founded in 1981 Smart has helped thousands of customers plan for future demand utilizing industry-leading statistical analytics. Smart Inventory Planning & Optimization (IP&O) is the company’s next-generation suite of native web applications, helping inventory carrying organizations reduce inventory, improve service levels...
    1 Rating
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  • 23
    LOCATE Inventory

    LOCATE Inventory

    New Tack Inc.

    ... within a flexible, intuitive software. Above all, our superior customer service is what sets LOCATE apart; our customers aren’t just purchasing software, they are partnering with a team who will help them succeed.
    2 Ratings
    Starting Price: $100/month/user
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  • 24
    GeoOp
    GeoOp is job management software for small businesses working in trades and services looking to simplify their day-to-day tasks. Its a complete toolkit to help businesses save 14 hours on admin time a week, win more jobs and get paid faster. Assign jobs, create quotes and invoices, fill out timesheets and integrate directly with accounting software - GeoOp does all this and more. With GeoOp, you can replace annoying and time-consuming paper processes that are holding your business back....
    1 Rating
    Starting Price: $17 per user per month
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  • 25
    Cosential

    Cosential

    Cosential

    Cosential helps commercial Architecture, Engineering and Construction (AEC) firms grow revenue, decrease costs of winning new business and end chaos with its “Growth and Relationship Management” software and services for CRM, proposal management, marketing and more. As the leader in the AEC industry, for 20+ years Cosential has helped over 1,000 AEC firms increase annual revenue by 1% or more and increase productivity in key business development processes by up to 50%. See a 30-minute demo.
    1 Rating
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  • 26
    SAP Signavio
    SAP Signavio is an end-to-end business process transformation suite that helps organizations modernize operations, accelerate digital transformation, and continuously improve performance. By combining process intelligence, modeling, mining, and collaboration, it enables companies to visualize, analyze, and optimize their workflows across every department. The platform delivers actionable insights powered by AI and process analytics, helping enterprises identify inefficiencies, manage ERP...
    1 Rating
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  • 27
    SmartCloud Connect
    Take calendar and inbox integration to the next level with SmartCloud Connect for Salesforce. A highly customizable, all-in-one solution for modern sales teams, SmartCloud Connect brings Salesforce right to your inbox so you can make document management flow more easily. With SmartCloud Connect, sales reps and managers, sales operations, and service professionals can get a 360 degree view of their clients right from their inbox, sync their emails, calendar, and contact to any custom object...
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  • 28
    Prisync

    Prisync

    Prisync

    ... aims to help online sellers leverage data-driven pricing strategies that’ll help them compete with any competitors, big or small. Our easy setup and 24/7 live support allows our customers to benefit from our tool immediately.
    1 Rating
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  • 29
    ASC Pricing and Quoting
    ASC Pricing and Quoting is a web-based platform designed for configure, price and quote (CPQ) management with a focus on RFPs, RFIs, RFQs, sourcing and procurement activities, and collaborative negotiation. On the sales and pricing side, ASC Pricing and Quoting automates and manages sales configurator requirements and pricing and promotion calculations such as customer, channel, volume and product-specific promotions and discounts. This entails the complete buy-side and sell-side contract...
    Starting Price: $25 per user per month
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  • 30
    Curate

    Curate

    Curate.co

    Curate is a special event management platform created specifically for the needs of caterers, florists, and rental companies. Unlike spreadsheets and sticky notes, Curate automates the entire process from proposal to strike, letting event pros spend more time doing the things they love most. Curate offers three different products that work seamlessly together: Curate Proposals, Curate COGS, and Curate Rentals. When tasks are automated, more time can be spent on your business and your...
    2 Ratings
    Starting Price: $100 per month
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