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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Bling

    Bling

    Bling

    One beautiful app to bring all your customer communication in one place. All your conversations are automatically saved in our inbuilt CRM with unlimited call recordings, voicemail & text history. Easily set up call forwarding from your Bling number to up to 8 extensions with any number of your choice within or outside Bling. IVR feature lets you effectively delegate your calls to team members, protects you from robocalls, and keeps your personal numbers confidential. While contacts...
    Starting Price: $12.99 per month
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  • 2
    Wurkzen

    Wurkzen

    Wurkzen

    Run your entire business with Wurkzen and unlock powerful CRM capabilities with AI, including easy online estimates & invoicing. Convert more sales opportunities and put your marketing efforts on autopilot. Manage your customers with the easiest CRM on the market. Run your entire business on one easy-to-use platform & app. Build a business website with revenue-generating features. Get your business email, storage, and other essentials. Save thousands of dollars and a lot of time and frustration...
    Starting Price: $9 Per Month
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  • 3
    All Digital Rewards

    All Digital Rewards

    All Digital Rewards

    All Digital Rewards is a privately-owned loyalty agency that understands the vital component that drives a company success – people. ADR expertly assists clients design, build, launch, and manage consumer, employee, and channel incentive reward programs. Our cloud based advanced STACK ™ reward management platform and technologies, RESTful API, and an extensive offering of incentives and rewards, including Visa® Prepaid Card products, gift cards, merchandise, and digital rewards that ensure...
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  • 4
    Attributy

    Attributy

    Attributy

    ... the impact of the channel they measure, while underestimating the cumulative, long-term effects of a whole campaign. Attributy’s artificial intelligence algorithm focuses on the user, following individual customer journeys from first touchpoint to purchase. Each ad seen is given credit proportional to its true value in customer conversions.
    Starting Price: Free Basic
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  • 5
    Aircall

    Aircall

    Aircall

    Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless...
    2 Ratings
    Starting Price: $30/user/month
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  • 6
    Paradiso LMS

    Paradiso LMS

    Paradiso Solutions Corporation

    ... seamlessly integrates with more than 100 leading business tools. Solutions we provide: - User-friendly LMS - Custom course creations - Course catalog - Virtual classroom platform - Mobile learning - eLearning commerce - Customer training - Partner training - Customized eLearning solutions - Game based learning - Blended learning solutions
    2 Ratings
    Starting Price: $6 per user per month
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  • 7
    Drift

    Drift

    Drift

    In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more...
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    33 Ratings
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  • 8
    Book Like A Boss

    Book Like A Boss

    Book Like A Boss, LLC

    Book Like A Boss is the first landing page builder optimized for bookings. Things our "competitors" don't have include: 1) Full customized Booking Pages which include features no one else has including FAQs, Testimonials, About Info, Gallery View and more! 2) Brand Integrity - Your Logo, colors and fonts through all your team members pages. 3) The Ability to allow team members to collect payments to their accounts. Integrates with your existing calendars, connects with Stripe...
    1 Rating
    Starting Price: $9.00/month/user
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  • 9
    Kore.ai

    Kore.ai

    Kore.ai

    Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs....
    1 Rating
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  • 10
    TikaPharma

    TikaPharma

    TikaMobile

    Powerful, targeted analytics platform that enables Pharma Sales Reps to make more informed decisions in the field, based on data pushed right to their mobile device. TikaPharma precisely provides Pharma Sales Reps with relevant and actionable information on their customers, products, and territory. This allows for reps to form and maintain better relationships with customers.
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  • 11
    Bloomfire

    Bloomfire

    Bloomfire

    Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
    Starting Price: $25/user/month
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  • 12
    vcita

    vcita

    vcita

    vcita is an all-in-one business management app built for small to mid-sized businesses. vcita boasts a wide range of features that helps SMBs streamline daily tasks and operations and improve how they interact with clients, fueling growth and success. Top features include client and calendar management, billing and invoicing, online scheduling, lead capturing, and email campaigns. vcita also integrates with dozens of platforms, including Facebook, PayPal, Quickbooks, and more.
    1 Rating
    Starting Price: $12.00/month/user
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  • 13
    SimpleCRM

    SimpleCRM

    SimpleWorks

    SimpleCRM is an AI-powered, low-code, end-to-end customer engagement platform that digitizes, decodes, and delivers all customer journeys, from prospecting to sales & onboarding, account management, servicing, and retention. Today SimpleCRM powers the digital transformation of SMBs and some of the largest banks, financial services & insurance organizations across South Asia, Southeast Asia, and the Middle East. Expand market reach, drive sales and grow revenue with comprehensive sales...
    Starting Price: $15 per user per month
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  • 14
    Systum

    Systum

    Systum, Inc.

    Become a world-class business through a single operating platform. Systum helps you to manage inventory, operations, sales and customer service all from a single software application. Then, use the power of business intelligence that comes from real-time customer data to transform your growing wholesale distribution business into a highly-profitable enterprise.
    1 Rating
    Starting Price: $625/month
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  • 15
    Aloware

    Aloware

    Aloware

    Aloware is a contact center that supports calls and SMS/MMS and works with the most popular CRMs. Be it contact center, sales dialers, or call tracking, we have gathered a full suite of customer engagement tools in one app. From support agents to sales reps to marketers, your team will love a centralized customer conversation hub.
    Starting Price: $35/month
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  • 16
    Closing Commander

    Closing Commander

    ClosingCommander

    .... As a result, there are stacks of dead estimates worth thousands (even millions) in most companies. Closing Commander™ makes following up easy, and automatic! Now, every customer opportunity will receive friendly follow-up communications from you like clockwork. Close up to 20% more opportunities by adding this follow-up automation to your existing sales process and letting it go to work for you. With Closing Commander™ you’ll be able to customize follow-up messages, track customer activity.
    Starting Price: $147 per month
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  • 17
    verbTEAMS

    verbTEAMS

    Verb Technology Company

    Customers are inundated with content, and sales and marketing teams struggle to break through the noise to deliver the right digital content at the right time to the right prospects. verbTEAMS, a live video-based sales enablement tool, makes it easy for salespeople to locate, tailor, and deliver the most appropriate up-to-date content in the most compelling manner, then track how it’s consumed and shared. Marketers gain clear insights into what and how content is being used, so they can create...
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  • 18
    OneHash CRM

    OneHash CRM

    OneHash Inc.

    .... Customer focused CRM module to grow your business numbers. Cross Channel Interactions. Integrate all your customer interaction under a single head to give seamless and effortless, high-quality customer experiences. Unify information received from mails and calls into CRM Leads. All this with intuitive in-built system. Cut down your cost incurred on manual assignment of leads and automatically assign leads using logical sequencing. Time saved to focus on your customer needs and opportunity building.
    3 Ratings
    Starting Price: $99 for 10 users per month
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  • 19
    Inception CRM
    Inception CRM is a robust and user-friendly CRM solution for primary and specialty care as well as retail pharmacy life science field sales teams. A GDPR-compliant solution, Inception CRM is fully adapted to the needs of European life science organizations. It offers end-to-end support to reps in the field, helping them plan, execute and optimize their sales campaigns. Inception CRM guides users through their daily tasks, while providing valuable insight into their customers, territories...
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  • 20
    Ventas CPQ & SMS Solution

    Ventas CPQ & SMS Solution

    Kcloud Technologies

    VENTAS CPQ & SMS SOLUTION is a unique enterprise application that allows you to connect with leads, customers and contacts through SMS. You can connect this app with your Salesforce CPQ to interact or share business information. With this automation tool, use workflows to send messages without a lot of micromanaging. You can view conversations and perform SMS scheduling to engage customers. Improve your productivity from directly with Ventas CPQ Improve conversion with SMS Automation...
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  • 21
    nVision Mobile
    Increase your sales by streamlining the order process and accelerating product presentation. Our online platform enables you to manage customers, products, and orders. Information can be filtered to suit the individual sales rep. Our iPad app nVision Mobile can be used anywhere and anytime regardless of Internet connection. We support XLS, CSV, XML files, and integrate with partners like Microsoft and QuickBooks.Managing data is easy on our open platform. Import and export customers, products...
    Starting Price: Free
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  • 22
    KnowledgeNet.ai

    KnowledgeNet.ai

    KnowledgeNet.ai

    Make the most of your customer relationships with KnowledgeNet.ai! Our intelligent knowledge sharing tool leverages AI to identify and surface relationships you didn't know you had, discover powerful insights related to your customers and prospects, and surface opportunities and warm introductions. Get the most out of every customer interaction today with KnowledgeNet.ai! KnowledgeNet.ai, integrated with your email, reveals the context that creates multi-threaded interactions and wins deals...
    Starting Price: $4.99 per month
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  • 23
    T-Max Predictive Dialer

    T-Max Predictive Dialer

    T-Max Dialer & Communications

    Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact....
    4 Ratings
    Starting Price: $100.00 per month
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  • 24
    AiTrillion

    AiTrillion

    AiTrillion

    AiTrillion is the only All-in-one automated marketing platform which has a package of all the required tools at one place to help the eCommerce sellers to amplify their sales with engaging unique features and integrated actionable analytics. AiTrillion’s sole motive is to introduce an eCommerce marketing platform for online sellers making an easy space for them to influence more buyers by controlling their own brand and customer experience for generating more sales. AiTrillion compiles your...
    1 Rating
    Starting Price: $29 per month
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  • 25
    Bitrix24

    Bitrix24

    Bitrix24

    .... The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.
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    15 Ratings
    Starting Price: $ 49 per month
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  • 26
    Hatch

    Hatch

    Hatchify

    Accelerate your revenue with instant two-way conversations. Built for your home improvement team to start and automate all of your text, email, and voice conversations in one collaborative workspace. From the time a homeowner requests a quote all the way to getting their project installed, homeowners want a better home improvement experience. Hatch integrates with your lead sources and gets you in touch with your leads the minute they click "submit" with texts, emails, and voicemails. Never...
    1 Rating
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  • 27
    GOT CRM

    GOT CRM

    Got Softwares

    Impossible will happen when there is a better way for Sales. Collaborate, Teleport and manage your customers from the Worlds best GOT CRM 2020. Stay On Top Of Your Business with Simple And Secure GOT CRM Trusted By 2000 customers From Around The World. GOT CRM provides synergetic integration of 60+ social apps. Trial Us. You will feel the flexibility of continuing our CRM for long term. Start your free trial today for 15 days. No Credit Card Required. No hidden cost charged.
    Starting Price: $10 per user per month
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  • 28
    InsureCRM

    InsureCRM

    Damco Solutions

    InsureCRM, a fully-functional insurance CRM software, unleashes the power of automation and enables insurance agencies, carriers, and brokers to boost sales and customer acquisition. It helps insurers manage administration, organize customer data, automate underwriting processes, resolve claims in quick time, generate quotes, and more from a centralized platform. The agile CRM for insurance agents is equipped with next-gen features and functionalities to empower insurers to collaborate in real...
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    20 Ratings
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  • 29
    Csmart CPQ

    Csmart CPQ

    Covalense Digital Solutions

    Csmart CPQ is a cloud-native, AI-enhanced configure‑price‑quote solution built for telecoms and complex enterprises. It empowers sales teams, partners, and customers to configure intricate products, apply dynamic pricing and discounts, and generate accurate, professional quotes in minutes. With intuitive UI, real‑time margin control, low-code workflows, and seamless CRM/BSS integration, it ensures error-free configurations, accelerates sales cycles, and boosts quoting efficiency. Key benefits...
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  • 30
    Microsoft Dynamics 365
    Accelerate your business growth with Dynamics 365, the next generation of CRM and ERP applications. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. Take actions that drive your business. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends. Deliver positive customer experiences—faster. Optimize...
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    20 Ratings
    Starting Price: $190 per user per month
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